Business World Research Articles

Artificial Intelligence Applications Used in On-line Retail in China and Their Relationship to Customer Satisfaction and Loyalty

Artificial Intelligence is the creation of intelligent computers and smart computer algorithms that help machines understand human intelligence (IBM Cloud Education, 2021). Artificial Intelligence is created by analyzing behavior and patterns of big data. Artificial intelligence has existed since the 1950s (Song et al, 2019) but during recent times application of AI in various sectors like healthcare, business, entertainment, education, weather, and geology has picked up momentum. To cite a few well-known examples of Artificial Intelligence technology that are used by almost everyone in our day-to-day activities are advanced Google searches, YouTube recommendations, and Alexa (Song et al, 2019). The advent of technology has brought about innovation and transformation to every aspect of the business world, including the retail industry. The shift in the retail sector becomes obvious when big brick-and-mortar retailers scale down their physical shops and gradually move part of their business online. Consumer attitudes toward online shopping can vary based on demographics, perceived risk, perceived ease of use, and perceived usefulness. Demographic characteristics can further be classified as sex, age, educational qualification, household income, and relationship status, to name a few. In this study, the aim is to identify artificial intelligence applications and their use in online retail by Chinese consumers. A model has been developed to test the relationships between artificial intelligence applications used for online shopping and customer satisfaction and loyalty.

Apakah Dewan Komisaris Independen Mempunyai Peran Sebagai Variable Moderasi atas Related Party Transaction, Struktur Modal dan Ukuran Perusahaan terhadap Nilai Perusahaan?

The aim of this study is to investigate the effects of related party transactions and overall business value on capital structure, company size, and an independent board of commissioners. The manufacturing businesses in the food and beverage subsector that were listed on the Indonesia Stock Exchange between 2017 and 2021 are the focus of this study. The research sample consisted of 60 data points from 12 firms that fulfilled predefined parameters, chosen through the use of purposeful sampling. This study employs a quantitative methodology, with Eviews software serving as the analysis tool. The study's findings demonstrate that the value of a firm is not significantly impacted by transactions involving related parties. On the other hand, a company's value is greatly influenced by its size and capital structure. The independent board of commissioners does not lessen the effect that capital structure and related party transactions have on the value of the company. Nonetheless, the effect of a company's size on its value might be lessened by an impartial board of commissioners. The following policies can be implemented by the business world based on the consequences of the research: First, the business sector needs an optimal capital structure, which includes using debt with suitable limits, in order to draw investors and build company value. In addition, using debt might lessen the tax liability of the business. Secondly, in order to draw in investors, big businesses need to manage their assets well.

Service Provision Strategies and Performance of Cleaning Organizations in Embu County, Kenya

The business world of the twenty-first century is defined by rapid and significant changes in market trends, technological advancements, globalization, as well as a change in consumer needs and preferences. Consequently, the changes in the business environment, have forced organizations’ management to realize that the current strategies are ineffective and thus the need for new effective strategies in response to the changing environment. This study sought to examine the influence of service provision strategies on performance of cleaning services organizations in Embu County, Kenya. The study was anchored on the resource-based view, Porter’s generic strategies model and the expectancy disconfirmation theories. The study adopted a descriptive research design and purposive sampling to get the sample size. The research employed primary data which was collected through the use of semi-structured questionnaires. The questionnaires were picked after they had been filled by the respondents. The Cronbach’s alpha test was used to check the reliability of the questionnaire with a level of 0.7 and above confirming the internal consistency. Descriptive and inferential statistics were used to analyze the data using SPSS software. The study findings showed that customer retention strategy, cost leadership strategy, customer retention strategy and customer innovation strategy have a positive and significant influence on firm performance. It was concluded that having effective customer feedback strategies (complaints management system, online and non-online surveys and social media engagements) contributes to the improved performance of the cleaning service companies. It was also concluded that that adoption of economies of scale, economies of scope and enhancing operational efficiency can contribute to a more competitive and resilient business, positively impacting the performance of the cleaning service companies. The study recommended that customer feedback mechanisms should be enhanced through the integration of real-time feedback mechanisms to capture customer sentiments immediately after service delivery allowing for prompt issue resolution. It was further recommended that the cleaning firms should further adopt and implement cost-effective measures. The cleaning firms should focus on strategies that enhance customer loyalty.

The Effect of Store lmage and Store Atmosphere on ImpuIse Buying in Metro Supermarket Consumers (Study on Metro Supermarket Consumers)

The era of globalization and ongoing technological advances makes competition in the business world increasingly fierce. The purpose of this research is to determine the influence of store image and store atmosphere on impulses buying. The research method uses quantitative methods with an associative approach. The sample was determined using a purposive sampling method, so that 100 respondents were determined to answer questions from the questionnaire distributed as a primary data source. Meanwhile, secondary data is done through literature study. Data analysis techniques use instrument testing, validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, and hypothesis testing using SPSS. The results of the research are that store image and store atmosphere have a positive and significant influence on impulses buying.

Eco-sustainable practices through strategic HRM: A review and framework for SMEs in the creative industries

In recent years, there has been a growing recognition of the importance of eco-sustainable practices in the business world, particularly within the context of small and medium-sized enterprises (SMEs) operating in the creative industries. This review presents a comprehensive review and framework for integrating eco-sustainability into the strategic human resource management (HRM) practices of SMEs in the creative industries. The creative industries, encompassing sectors such as design, advertising, fashion, and media, play a significant role in shaping cultural trends and consumer behavior. However, these industries also have a substantial environmental footprint, stemming from resource-intensive production processes, waste generation, and high energy consumption. Recognizing these challenges, there is a growing imperative for SMEs in the creative industries to adopt eco-sustainable practices. Strategic HRM offers a promising approach for integrating eco-sustainability into the core operations of SMEs. By aligning HRM practices with the organization's sustainability goals, SMEs can foster a culture of environmental responsibility and innovation among employees. This review presents a framework that outlines the key dimensions of eco-sustainable HRM, including recruitment and selection, training and development, performance management, and employee engagement. Effective recruitment and selection processes are crucial for attracting individuals who align with the organization's sustainability values. Training and development initiatives can equip employees with the knowledge and skills needed to implement eco-friendly practices in their roles. Performance management systems should include sustainability metrics to evaluate employee contributions to eco-sustainable goals. Additionally, fostering employee engagement through communication, participation, and recognition can enhance commitment to eco-sustainability initiatives. Through the integration of eco-sustainable practices into strategic HRM, SMEs in the creative industries can not only reduce their environmental impact but also gain a competitive edge by appealing to environmentally conscious consumers and investors. This review provides a roadmap for SMEs seeking to navigate the intersection of sustainability and human resource management, ultimately contributing to a more environmentally sustainable future for the creative industries.

Implications of Education for Entrepreneurial Abilities: Formal Versus Non-Formal Education

Entrepreneurship is one of the driving factors in economic development and entrepreneurial ability requires education, both formal and non-formal, to develop individual knowledge and experience in carrying out entrepreneurial activities. This research aims to determine the implications of education for entrepreneurial abilities: formal vs non-formal education through the responses of business actors, as well as the differences in entrepreneurial abilities between individuals who have attended formal education and individuals who have attended non-formal education. This research uses a quantitative research design with case studies in Indonesia. Sample selection using purposive sampling. The data used is primary data (demographic data, attitudes, and views of business actors) and secondary data in the form of sales volume or income from business. The data collection technique used was by distributing questionnaires. Data analysis was carried out using the ANOVA test. The research results show that non-formal education has a more significant influence on entrepreneurial abilities compared to formal education. Through direct experience, practical skills, and the flexibility of non-education, it can encourage entrepreneurial abilities and offers opportunities to adapt to the dynamics of the business world which are changing rapidly in line with the needs of the business world which continues to develop. Through non-formal education, we can gain practical skills, direct experience, and readiness to face real business challenges.

Market Analysis and Consumer Behavior of Indomaret Minimarkets in Banjarmasin City

The development of the modern Indomaret minimarket cannot be separated from changes in consumer shopping behavior who want to be fast and do not like the process of haggling over prices like shopping at traditional markets. This research aims to conduct market analysis and consumer behavior at the Indomaret Minimarket in Banjarmasin City. This research is very useful for economic development and policy making in the Banjarmasin City government. This research is a qualitative descriptive research using literature study methods and observation of the objects studied. Data collection was carried out by studying the literature and making direct observations at the Indomaret minimarket in Banjarmasin City. The results of this research show that the consumer market potential is still very large and widely open to investors and traders. Consumer behavior at the Indomaret minimarket in Banjarmasin City is influenced by several dominant factors such as socio-cultural factors, lifestyle, personality and finances. This research is expected to make a positive contribution to the business world and government.

Reveal the Evolutionary Trajectory of Digital Innovation in Small and Medium-sized Enterprises

The continuous maturation and advancement of information technology and digital technology are compelling enterprises to embark on the journey of digital transformation. Numerous large enterprises have successfully undergone digital transformation. However, small and medium-sized enterprises (SMEs), as the largest group in the business world, face challenges in their digital transformation due to constraints in capital, technology, talent, and other aspects. This paper aims to summarize the obstacles hindering SMEs by reviewing relevant literature. The challenges faced by SMEs during the process of digital transformation include limited product portfolios, high capital costs, environmental fluctuations, inadequate understanding of digital technologies, limited human resources availability, and a need for standardized practices. Technological challenges also exist within this context due to resource limitations and insufficient knowledge about information management among SMEs. Nevertheless, these companies can leverage their relatively small scale and flexibility to achieve successful digital transformation through improved management capabilities. The objective of this article is to overcome these challenges effectively with sustainability at its core focus on driving innovation compliance with regulations/guidelines employee upskilling is crucial for SMEs' success in achieving balanced growth while undergoing sustainable digital transformations. Lastly, this paper emphasizes the complexity and diversity involved in SMEs' journey towards digitization providing feasible strategy suggestions based on reflection discussion combined with case analysis.

The Influence of Islamic Social Reporting, Managerial Ownership and Capital Structure on Firm Value

Increasing competition in the business world makes companies strive to increase the prosperity of shareholders. one of which can be done to increase the prosperity of shareholders by increasing the value of the company. The purpose of this study is to determine the effect of Islamic social reporting, managerial ownership and capital structure on firm value. This study uses secondary data with a population of 30 companies registered on the Jakarta Islamic Index (JII) for the 2016-2020 period. Sampling was carried out using a purposive sampling technique with nine companies that met the criteria in this study. Based on the results of the t (partial) test that the Islamic social reporting variable has a significant positive effect on firm value, the managerial ownership variable has a significant positive effect on firm value, the capital structure variable has an insignificant positive effect on firm value. Keywords: islamic social reporting, managerial ownership, capital structure, firm value

A Conceptual Model to Measure Digital Maturity Level in Electricity Distribution Companies

Digitalization, while being one of the primary objectives in today's business world, increases its significance with technological advancements. Recently, there has been a need for tools to determine the levels of digitalization within certain standards and metrics for companies seeking to understand and accelerate their digitalization process, and to determine how these companies should proceed to address their shortcomings. When specifically looking at electricity distribution companies, the technological advancements such as distributed production, storage, and electricity vehicles make the digitalization process not just a choice but a necessity to operate distribution systems reliably and effectively. This study proposes a conceptual model specifically for electricity distribution companies for the first time, by researching digital maturity models developed for other sectors in the literature.

PERANAN PROMOSI PRODUK DAN PELAYANAN KLIEN DALAM RANGKA PENINGKATAN PENDAPATAN USAHA PADA SASH BEAUTY STUDIO DI KOTA DENPASAR

One of the rapid developments in the business world in Indonesia is in the beauty sector. This condition is characterized by intense business competition in the beauty sector. The increasing external need of humans is to always want to appear perfect in various circumstances. This is an incentive for the beauty business to continue to grow rapidly because demand for beauty continues to increase. Sash Beauty Studio which is located on Jalan Kaliasem No. 14 Denpasar Timur is business participating salon services give color in competition beauty salon services in Denpasar City with put forward promotion through narrated experience​ by clients/customers. Because service best ever​ he obtained so that enhancement income business service the salon can keep going increase. The marketing strategy that must be maintained based on the results of the SWOT analysis evaluation by Sash Beauty Studio and which has the most influence on the development of its business is the marketing strategy through social media Instagram and Facebook , namely uploading the results of make up and other beauty care activities in its salon as well as word of mouth or online marketing strategies such as mouth to mouth. Sash Beauty Studio is best intertwine work the same partnership with company cosmetics and wedding organizer in Denpasar City.

The Influence of Digital Marketing on Consumer Purchase Decisions of Shopee Application Users

The development of e-commerce in Indonesia is increasing, slowly people are starting to abandon conventional shopping habits and switch to online shopping. E-commerce is used as a solution as a buying and selling medium that can save time and costs. Shopee is an e-commerce company that already has a name and is one of the big players in the business world. Purpose: The purpose of this research is to determine the influence of digital marketing on Shopee application users on purchasing decisions. This research is an analytical observational study with a cross sectional approach. The sample used in this research was 100 Bali International University students who were calculated using the Slovin formula. The sampling technique uses Consecutive Sampling. The data collection tool uses a questionnaire and the results are then analyzed using Path Analysis. Validity and reliability tests were carried out to ensure that the instruments used in this research had a high level of accuracy and consistency. Website, search engine marketing, web banner, social network and affiliate marketing variables have a significant influence on consumer purchasing decisions using the Shopee case study application at Bali International University with a total determination value of 0.761. Digital marketing is reaching as many consumers as possible in an efficient manner through various web-based media such as blogs, websites, emails, AdWords or social networks.

Paradigms in Qualitative IB Research: Trends, Analysis and Recommendations

This paper examines trends, challenges and opportunities in terms of research methodologies in qualitative IB research. In particular, it examines trends for the dominant (positivism/(post)positivism) paradigm versus alternative paradigms (i.e., social constructivism, critical realism and interpretivism) and provides a comparative analysis of data collection and methods. Using mixed methods to collect and analyze data on qualitative articles published in International Business Review, Journal of International Business Studies, Journal of World Business, and Management International Review, we examine trends and differences between the dominant and alternative paradigms and use qualitative content analysis to investigate how alternative paradigm papers are conceptualized and presented. Moreover, we interview authors of non-positivist papers to gain in-depth understanding of the findings. We reveal differences across the paradigms and provide evidence of paradigmatic fit between methods and data collection techniques for the dominant paradigm, but more variation for alternative paradigms. Lastly, we provide prescriptions for IB scholars in terms of methodology diversity and how complex IB phenomena can be pursued vis-a-vis alternative paradigms.

Analisis Perubahan Perilaku Konsumen dalam Konteks Bisnis Elektronik Pasca-Pandemi COVID-19: Implikasi dan Strategi Pengembangan Bisnis

The COVID-19 pandemic has changed the global business environment significantly, especially in the electronics and e-commerce industries. In this context, consumer behavior has changed dramatically, with a significant increase in online purchases and a preference for brands that offer exceptional digital experiences. The impact of these changes is significant for e-commerce companies, which must adapt their strategies to remain relevant and competitive in an increasingly digital and online marketplace. This analysis focuses on factors that influence changes in consumer behavior, including: Changing purchasing preferences, improving online security and privacy, and seeking better digital experiences. In addition, we discuss business development strategies that can help companies face challenges, such as increasing investment in technology infrastructure, developing marketing strategies that focus on customer experience, and improving data security and privacy. By understanding the dynamics of changing consumer behavior post-pandemic, the business world can take the right steps to position themselves effectively in this growing market and strengthen their competitiveness in the digital business era.

The Impact of Data Analytics and Mining in Transforming the Decision-Making System

In an increasingly data-driven world, effective decision-making hinges on the ability to use the power of information and technology supporting it. This research paper explores the transformative role of data analytics and mining in shaping the once upon a time decision support systems through a profound understanding and analysis of the existing research. This paper highlights the significance of leveraging data analytics and mining techniques to extract valuable insights from vast datasets. By uncovering hidden patterns and trends within the data, businesses can make informed and strategic choices that drive success and outperform their competitors. The practical applications of data analytics and mining are vast, including domains such as customer relationship management, fraud detection, and market analysis. The paper discusses the various ways in which these techniques enable organizations to obtain a competitive edge in the market by unlocking valuable data-driven insights. Real-world case studies are used to illustrate the tangible benefits of this approach. Overall, the research paper showcases the critical role of data analytics and mining in encouraging a data-driven decision-making culture across the business world. By equipping businesses with the analytical tools to unveil the true potential of their data, this approach paves the way for improved performance, sustained success and can guide organizations towards achieving their long-term objectives. Keywords: Data Analytics, Data Mining, Decision Making, Data, Technology, Information.

The Strategy-Focused Organizations, Twenty Years Later

The traditional view of uncertainty in the business world assumes multiple levels of uncertainty with different implications for the implementation of the organizational strategy. In contrast, contemporary research seems to vindicate the initial binary view of uncertainty – the world is either certain or full of uncertainty – which makes cause-and-effect relationships weaker and the execution of strategy riskier than we usually like to admit. To examine these contrasting views this paper presents the findings of a field study based on the performance of the original strategy-focused organizations over the last twenty years after the seminal Kaplan & Norton’s (2001) book was published. The findings show that half of the strategy-focused organizations, which were examples of best-practices in 2001, some twenty years later did not even match the overall market performance, and half of those organizations that were underperforming lost the total value provided by their shareholders. These findings have important practical implications. They, however, do not imply that the Balanced Scorecard and the strategy map are useless. What these results call for is a genuine recognition of the fundamental role of uncertainty in organizational performance. To this end a few practical tools are proposed to improve the management-accounting systems in place.

Dampak Gaya Kepemimpinan Dan Lingkungan Kerja Terhadap Kinerja Karyawan PT Prima Beton Bangun Persada Gresik

In today's increasingly advanced business world, speed and determination are the main keys to the success of every business activity. Therefore, the initial steps for every company are to know quickly and precisely what its employees want and need and what is required. expected by the company. Fulfill or provide employee needs, both in the form of motivation and facilities - facilities which will have a positive impact if they are all in accordance with business activities. Leadership style and work environment influence employee performance. Leadership style and work environment perceived by employees can improve performance or reducing employee performance. Employees who enjoy their work environment will have an impact on increasing the performance of a company, apart from that, the leadership style in the company can make employees feel comfortable, so this will also have an impact on employee performance to produce the best. This research aims to determine the influence of leadership style and work environment on employee performance. This research instrument uses a questionnaire with a total of 30 respondents. The sample taken is employees of PT Prima Beton Bangun Persada Gresik. The research method used is a quantitative method.

Bibliometric analysis of studies on "ethical leadership and sustainability" using a visual mapping technique

This study aims to examine the academic studies in the literature where the concepts of "ethical leadership" and "sustainability" come together and to bibliometric analyze the scientific publications on this subject with the visual mapping technique. Ethical leadership and sustainability are of increasing importance in today's business world. This study uses bibliometric methods to understand better the connections and development of these two concepts in the literature. The scientific data used as the basis of the study was selected from the Web of Science (WOS) database. As a result of the search in Web of Sciences, 205 publications were reached, and it was seen that most of these publications were made in "2021" in the "article" type, in the "Environmental Sciences" category, in the "business economics" research area. Research data analyses were visualized with the VOS viewer program, and these analyses are presented as visual maps in the findings section.

Peran Dan Fungsi Bahasa Sebagai Komponen Utama Dalam Komunikasi Bisnis

Language is used as a communication tool because with language someone can express ideas, ideas and thoughts. Not only in everyday life but in the business world, language is the main thing to pay attention to in order to create a good and successful business. In business activities, communication is an important factor in establishing relationships between business people and consumers. In business activities, the use of language has a very important role and function. Good language will have a positive effect so that business processes run smoothly and as expected. Business is a production, sales, marketing activity carried out by individuals, organizations or groups to gain profit. To run a business well, a person needs a good attitude, creativity, agility and good language skills. Language is a part of business communication ethics that needs to be considered. The method in this research uses a qualitative method with a descriptive approach, the aim is to describe the role and function of language as the main component of communication in business activities. From the results of this research it was found that the importance of using language in business communication includes several things such as the role and function of language as a component of the main tool of business communication, a means to facilitate promotion, a means to facilitate branding, a means to facilitate marketing, and a means to expand networks to the global level.

What the Amish Teach Us: Plain Living in a Busy World and The Lives of Amish Women

What the Amish Teach Us: Plain Living in a Busy World and The Lives of Amish Women