A Conceptual Model to Measure Digital Maturity Level in Electricity Distribution Companies

Abstract

Digitalization, while being one of the primary objectives in today's business world, increases its significance with technological advancements. Recently, there has been a need for tools to determine the levels of digitalization within certain standards and metrics for companies seeking to understand and accelerate their digitalization process, and to determine how these companies should proceed to address their shortcomings. When specifically looking at electricity distribution companies, the technological advancements such as distributed production, storage, and electricity vehicles make the digitalization process not just a choice but a necessity to operate distribution systems reliably and effectively. This study proposes a conceptual model specifically for electricity distribution companies for the first time, by researching digital maturity models developed for other sectors in the literature.