Enterprise Business Processes Research Articles

Information and Service Support of the Mechanism of Industry Functioning in the Single Digital Space

The functioning of industry in the context of the creation and development of a single digital space of the Russian economy requires the development of an appropriate mechanism, in which information and service support for the digitalization of business processes of industrial enterprises should play a key role. The purpose of this study is to build a model of the mechanism for the functioning of an industrial enterprise in a single digital space (hereinafter referred to as the SDS) as well as to characterize the information and service support for the control and governing functions of this mechanism. The categorical apparatus of the digital economy and digital technologies, methods of classification, comparative analysis, functional and systemic approaches were used as the methodological basis of the study. The results of the work were the construction of a conceptual model of the mechanism of functioning of an industrial enterprise in a single digital space, based on the principle of optimality and capable of adapting to the needs of a particular industrial enterprise, as well as the identification of the basic functions of the management activity of an industrial enterprise in the single digital space, and the characteristics of the information and service support mechanism, which is digital services (technologies) that ensure management activities and interaction of actors of the business ecosystem in the single digital space. The conclusions drawn from the results of the study can be applied in practice by the management of companies when developing their own mechanism and strategy for digitalizing business processes in order to increase the efficiency of functioning in the single digital space industry.

Ensuring Cybersecurity in Action Electronic Commerce Enterprises in the Conditions of Implementation of the Sustainable Development Model

Objective: The article analyzes modern trends and prospects for the development of e-commerce enterprises in the modern digital world in the conditions of implementation of the sustainable development model. Theoretical Framework: The main attention is paid to the issues of ensuring the cybersecurity of the work of such enterprises, taking into account the active development of digital technologies, including and in the field of cyber fraud. Method: The following were the main research methods in the work: content analysis, generalization, description, forecasting, statistical methods. Results and Discussion: The prerequisites for the creation and features of the functioning of e-commerce enterprises were specified, the impact of digital technologies on individual business processes of such enterprises, including primarily their marketing activities, was described. The article also identifies the reasons for the importance of e-commerce enterprises forming their own information security systems, and describes the role of such systems in ensuring the effective operation of these economic entities in the conditions of implementation of the sustainable development model. Research Implications: Accordingly, the main directions of ensuring the reliability of the cyber protection system of e-commerce enterprises in the modern world were also analyzed and determined. Originality/Value: Special attention was paid to the study of modern trends in cyber protection in the world, the forecast of the further development of cyber fraud in the economic sphere.

A Multiagent Technology for Organizing Manufacturing and Business Processes of Digital Enterprises

A Multiagent Technology for Organizing Manufacturing and Business Processes of Digital Enterprises

Розробка та впровадження удосконалених методів управління бізнес-процесами підприємств торгівлі та апк

The study aims to identify methods of improving the management of business processes in trade and agricultural enterprises. Integration and transformational processes in the Ukrainian economy, high competition, pressure of crisis factors, and high unpredictability of changes in the external environment require Ukrainian trade and agricultural enterprises to search for new, more effective management methods constantly. New management methods should be aimed at strengthening the competitive advantages of trade and agricultural enterprises in the market and the stable operation of the enterprise from a strategic perspective. Therefore, one of the most problematic areas is reorienting trade and agricultural enterprises to a high-tech model of improvement and development of business processes. However, the potential benefits of improving the methods of managing business processes of trade and agricultural enterprises within the framework of implementing the development strategy are promising. It allows them to optimize their activity (economic efficiency) while considering future management specifics. The conducted analysis, which was thorough and comprehensive, made it possible to develop and systematize the criteria for evaluating the effectiveness of managing business processes of trade and agricultural enterprises based on the proposed algorithm in accordance with the goals of business processes and consumer requirements. The work has developed a methodology for evaluating and improving the effectiveness of business process management of trade and agro-industrial complex enterprises, which allows the evaluate the business processes of the enterprise of the correspondingly achieved level (effectiveness of business processes) and increases the efficiency of business processes of trade and agro-industrial complex enterprises relative to the industry and global levels (benchmarking of business processes). During the research, the technology of conducting benchmarking was improved, which allows for an increase in the effectiveness of business processes of trade and agricultural enterprises due to the inclusion of a stage for evaluating the effectiveness of the developed measures in the benchmarking process. Thanks to this, a toolkit is proposed to determine the effectiveness of business process management and its ranking based on Harrington’s verbal-numerical scale. The Harrington scale allows you to determine the effectiveness of business processes, considering the results that are obtained that fall into numerical intervals. The paper proposes using the method of analyzing hierarchies to obtain the most reliable value of the performance indicator of the business process management system of trade and agricultural enterprises. Keywords: business process management, assessment criteria, business process performance, business process benchmarking.

Digitalization and implementation of industry 4.0 technologies in the business processes of enterprises in traditional sectors of the economy

Digitalization and implementation of industry 4.0 technologies in the business processes of enterprises in traditional sectors of the economy

Цифровий менеджмент як сучасний тренд розвитку підприємства

The article highlights digital management as a modern trend in enterprise development. The study’s authors noted that digital management is based on aspects of society’s modern technical and economic development and modern creative approaches to managing enterprise business processes. The main directions of the development of digital management are outlined. To study the possibility of improving the digital management system at the enterprise, it is recommended that an assessment be carried out using the point method. Attention is focused on the fact that the assessment of digital management should be carried out in the context of management functions: planning, organization, coordination, motivation, and control. The analysis showed that the functions of planning, organization, and coordination of the accounting system of the studied enterprise function better than motivation and control. It is established that digital management is formed based on a knowledge society, information use of components used in the so-called “smart society”. In turn, enterprises’ information and digital development is based on information resources. The importance of information and digital management lies in its emphasis on digitalization, which is determined by specialists’ competence, qualifications, and ability to solve complex computerization problems. It is determined that the main problem of digital management is that it needs to be sufficiently automated and developed to function independently without the participation of managers. In addition, any changes in digitalization algorithms require the involvement of many specialists, making the automation process even more complex than business processes without its participation. A sufficient level of qualification and enough specialists who can solve these problems promptly do not allow you to create perfect software shells for business management. The publication identifies the tasks that need to be solved to create a unified system for automating business processes and the parameters that allow compiling algorithms for the digitalization of business management. Keywords: digital management, digitalization, information resources, information systems, effect.

METHODICAL TOOLS FOR ANALYSING AND EVALUATING THE EFFECTIVENESS OF DIGITALISATION OF BUSINESS PROCESSES

The article systemises methodical instruments for evaluating efficiency of measures of digitalisation of business processes of enterprise. A schematic diagram of a general algorithm for evaluating the effectiveness of measures to digitalise the business process of enterprises has been developed. It is determined that assessing the degree of effectiveness of measures to digitalise the business processes of enterprise will also indirectly create conditions for identifying bottlenecks, based on which the management of enterprise will be able to make operational management decisions to optimise the business process through its digital development. It is substantiated that the assessment of business processes and their digitalisation should lie within the functional responsibilities of a certain entity; for this purpose, it is proposed to establish committees at the enterprise to assess the efficiency and digitalisation of business processes. In addition to formulating proposals for eliminating bottlenecks and directions and methods of digitising the company's business processes, the functional responsibilities of the Business Process Efficiency and Digitalisation Committee include the function of assessing the efficiency of an already digitised business process. For this purpose, the Committee develops analytical tools using established business process evaluation methods adapted to the evaluation of a digitised business process, which may include the PDCA cycle, internal audit of business processes, analysis of key performance indicators, functional and cost analysis, and analysis of stakeholder requirements. Each of the proposed instruments for evaluating the effectiveness of measures to digitalise the enterprise's business processes is adapted. It is summarized that when assessing the efficiency of business processes with a view to determining the need for their digital transformation or assessing the efficiency of a digitised business process, it is advisable for an enterprise to approach this issue in a comprehensive manner, namely, to develop clear policies and procedures by establishing and regulating the activities of the committee for assessing the efficiency of the enterprise's business processes by delegating to it a responsible person from each unit for managing business processes that create value or participate in this process.

Multi-criteria Model for Production Plan Management of a Machine-building Enterprise

The concept of developing an intelligent system to manage the planning of a manufacturing enterprise, and a description of the functionality and modules of the information system are given. In general, operational planning is a complex task of optimizing the construction of a production plan, which includes several criteria and faces various limitations. Multi-criteria is associated with the need for order fulfillment priority in accordance with the law, and the non-linearity of the task is due to technological limitations of production. One of the criteria is to maximize the fulfillment of contractual obligations to supply products to customers. Another criterion is to maximize profits from the sale of the entire range of manufactured products. The limitations in this task are the storage capacity, availability of raw materials and components, the time of operations, the workload of equipment and the priority of orders. Two approaches to solve the optimization problem of managing the production plan are considered, and block diagrams of the implementation of the proposed algorithms are provided. In the first approach, the initial problem is reduced to a combination of linear programming problems, for which the simplex method or the Gomori method are used in practice. A more effective approach to solving this extreme problem is the use of a genetic algorithm and its modifications. The scientific novelty of the conducted research lies in the systematic application of mathematical and computer modeling methods to build an optimal operational production plan. The experience of practical implementation of software systems confirms that intelligent production plan management systems are able to increase the efficiency of enterprise business proce sses, allowing organizations to plan production and allocate resources in market conditions optimally.

THE INFLUENCE OF EXTERNAL AND INTERNAL FACTORS ON THE REENGINEERING OF BUSINESS PROCESSES IN THE CONTEXT OF THE ACTIVITIES OF TRANSPORT ENTERPRISES

The article investigates the impact of environmental factors on the business process reengineering of transportation companies. The focus is specifically on the activities and business processes of Ukrainian transportation enterprises. Following a review of scientific and practical sources, a scientific task was set: to determine the impact of factors on the reengineering process through a proposed methodological approach to economic-mathematical modelling. The article utilizes correlation regression analysis and analysis-synthesis methods to evaluate the dynamics of key financial indicators of transportation enterprises. It emphasizes that reengineering should be based on the influence of various factors, not necessarily related exclusively to either the external or internal environment. The approach proposed in the work involves using regression models to analyze the impact of factors on the reengineering process. The study notes that innovation is revealed through the proposed model, which considers a range of key factors and indicators of the activity of Ukrainian transportation enterprises. Meanwhile, the authors stress that using this approach allows for identifying key factors in developing an effective reengineering strategy for transportation companies to optimize their operations. The research examines how different analysis methods can be used to detect changes in the impact of various types of factors, both external and internal, on the decision-making process regarding reengineering. The scientific novelty lies in a comprehensive approach to regression modelling of factor impacts on a relevant variable to identify the most significant factors for decision-making regarding reengineering. Alongside this, the research has limitations due to the focus on the specifics of the activity of only Ukrainian transportation enterprises. The goal is set for further research to conduct a similar study for other types of enterprises, particularly the food industry, which requires changes under wartime conditions.

Overcoming barriers to digitalization of small and medium-sized enterprises under martial law

The object of this study was the digitalization of small and medium-sized enterprises under martial law. The problem being solved was to overcome obstacles that slow down the introduction of digital technologies into the business processes of small and medium-sized enterprises during periods of conflict or war. During the period of martial law, the consequences for small and medium-sized enterprises are instability, material losses, resource limitations, and security threats. Despite the reduction in the number of small and medium-sized enterprises in Ukraine during the military invasion by 29.39 %, most of them continued to function, adapting to the new conditions of the crisis situation. However, neither the crisis conditions nor the increase in Internet users prompted these enterprises to make significant changes in the use of digital technologies. This was due to a number of barriers, including the following. The lack of liquidity and financing, the forced nature of implementation, the need to constantly adapt business processes to external changes are more related to the crisis situation. Inappropriate digital tools, lack of package solutions, lack of sufficient knowledge and skills, low trust in the state, small size of the enterprise, lack of understanding of the need or direction of reformatting business processes do not depend on the state of war. Overcoming the barriers to digitization of small and medium-sized enterprises under martial law is envisaged through interaction and partnership with other stakeholders. Cooperation and partnership are based on financial and informational support, training, platform model, and shared use of resources. The necessity and possibility of applying the developed proposals to overcome the barriers of digitalization of small and medium-sized enterprises under the conditions of martial law predetermines the practical significance of reported results

APPROACHES TO ANALYSIS AND OPTIMIZATION OF BUSINESS PROSSES OF AN INDUSTRIAL ENTERPRISE

The article presents an analysis of the most popular global approaches to the analysis and optimization of business processes in organizations. The article contains a description of the proposed approaches and their basic principles. The proposed approaches are Business Process Reengineering, Six Sigma method, lean Management, Business Process Management, Agile software development. The considered approaches have general principles that are advisable to apply when optimizing the business processes of an industrial organization. These include optimization of operations, standardization, automation and emerging technologies, supply chain integration, continuous improvement, employee engagement, performance measurement and analysis. Classic methods for assessing business processes can be successfully supplemented with generalized principles of modern world approaches for more effective analysis and optimization of business processes of an industrial enterprise.

X-ray control of parts and serial units as a tool for re-engineering the production business process of an industrial enterprise

X-ray control of parts and serial units as a tool for re-engineering the production business process of an industrial enterprise

Main methodological aspects of management and development of business processes of an industrial enterprise

Main methodological aspects of management and development of business processes of an industrial enterprise

Modern approaches to the formation of systems for evaluating the level of enterprises digitization

The article examines the essence of the concept of digital transformation of enterprises, which includes the introduction of digital technologies into the enterprise's business processes, management processes, and communication processes. The available approaches to assessing the level of digital transformation of enterprises, which is a necessary tool for further development strategy, were analyzed. It was determined that existing studies and scientific publications on the formation of systems for evaluating the level of digital development need some refinement, taking into account the specifics of the enterprises to which they are applied. A unique approach to forming an assessment of the level of digital transformation of aviation enterprises was proposed, according to which it is proposed to apply an integral assessment that takes into account indices of digital activity, maturity and interaction. The advantage of this approach is taking into account the specific processes inherent in aviation industry enterprises and forming a tool that allows you to assess the possibility of functioning of various aviation market subjects in a single information field. Special attention was paid to the method of calculating indicators that are part of the indices of digital activity, maturity and interaction. Thus, the assessment of the level of digital transformation of aviation enterprises will allow in the future to develop a joint strategy for the formation of a digital space in which the subjects of the aviation market will function.

ҚОНАҚ ҮЙ ҚЫЗМЕТІНІҢ БИЗНЕС - ПРОЦЕСТЕРІН МОДЕЛЬДЕУ

The article is devoted to the management and modeling of business processes of a hotel enterprise. One of the current trends in the development of the hotel business is a significant increase in competition. Therefore, in order to create a competitive advantage, hotel companies use various approaches and tools aimed at attracting customers, providing quality services and improving the image of the hotel. One of these approaches for hotel companies is the implementation and management of innovative and efficient business processes. A necessary step in the effective application of the process approach in the management of an enterprise is the modeling of business processes. During the research, diagrams of business processes of hotel services were developed using the standardized BPMN methodology. Using these BPMN diagrams, you can determine the end result of the entire process, and analyze the activities of the enterprise. The proposed model can be used in the development of hotel service standards, identification of weaknesses and vulnerabilities in the hotel service, training of hotel staff, as well as in the educational process in the training of highly qualified specialists.

DIVERSIFICATION OF BUSINESS PROCESSES IN THE CONTEXT OF EUROPEAN INTEGRATION: MAIN MOTIVES AND GOALS

In today's global business environment, diversification of business processes is becoming a strategic necessity for Ukrainian enterprises, as it allows them to adapt to new conditions and challenges that accompany integration into the European economic area. Highlighting the motivations and goals of business process diversification is especially relevant in connection with the war in the country and martial law. The study is aimed at identifying the main motives and goals of diversification of business processes of Ukrainian enterprises in the context of European integration. In the course of the analysis, various methods were used, such as analysis, synthesis, generalization, induction, analogy and systematic approach, to study the main motives and goals of business process diversification

Improvement of management of business processes of metallurgical enterprises based on transformation of analysis

Improvement of management of business processes of metallurgical enterprises based on transformation of analysis

ІНФОРМАЦІЙНЕ ЗАБЕЗПЕЧЕННЯ РЕФЛЕКСИВНОГО УПРАВЛІННЯ БІЗНЕС-ПРОЦЕСАМИ АГРОПІДПРИЄМСТВ В УМОВАХ ДІДЖИТАЛІЗАЦІЇ

This paper provides a theoretical justification for information support for reflexive management of business processes of agricultural enterprises in the context of digitalization based on an integrated approach. The information and analytical needs of agribusiness subjects have been identified and systematized. The data on common software products for collecting, processing, using and storing information by its types that can be used by agricultural enterprises are summarized. The article argues that the effectiveness of information support for reflexive management of business processes of agricultural enterprises in conditions of digitalization largely depends on the systematization, structuring, and diversification of information. These aspects enable agricultural enterprises to adapt to changing business conditions, optimize production processes, efficiently manage resources, and forecast operational outcomes. A comprehensive approach to information support, which includes the integration of various software products, enhances the management efficiency of agricultural enterprises, despite potential challenges related to system compatibility and integration. It is substantiated that agricultural enterprises should focus on the constant updating and modernization of their information systems, adapting them to the latest technologies, market demands, and their own informational needs. Another important aspect is the development of staff skills in utilizing these systems, ensuring their effective application. Finally, strategic planning and data analysis from information systems can become key factors in making well-founded management decisions, increasing the competitiveness and efficiency of the agricultural enterprise.

Вплив цифрової зрілості на трансформацію бізнес-процесів підприємств в умовах змін економіки України

The main models for assessing the level of digital maturity of the enterprise's business processes are summarized, the main advantages and disadvantages of each model are outlined. Factors affecting the level of digital maturity of business are determined. The components of business process management are considered and each of the stages of management is characterized. Digital technologies, which are necessary for the enterprise to increase the level of digital maturity of business processes, are considered. The results of the author's research on the digital maturity of domestic enterprises are presented.

THEORETICAL AND METHODOLOGICAL BASES OF FORMATION OF THE CONCEPT OF ENSURING SOCIO-ECONOMIC SECURITY OF ENTERPRISES IN THE CONTEXT OF DIGITALISATION OF BUSINESS PROCESSES

It is established that the system of free enterprise in the form in which it is implemented does not ensure progressive changes and they do not occur. The authors believe that in order to ensure a high level of socio-economic security of Ukrainians, it is advisable to use methods, levers, information and legal support for socio-economic security based on the digitalisation of business processes at enterprises, organisations and institutions. The article substantiates the expediency of forming a structure and mechanism for ensuring socio-economic security, taking into account the determination of the values of the State, phenomena of public life and public consciousness, in order to solve the problems of ensuring the effective operation of enterprise through the use of digital innovative technologies. It proposes a structure of socio-economic security of enterprises in the context of digitalisation of business processes. In order to ensure the conditions for social protection of employees of enterprise, a mechanism for such protection is proposed, taking into account the economic component, which will largely depend on the introduction of digital technologies into the business processes of enterprise. The paper suggests the concept of digitalisation of business processes of enterprise with a view to forming and ensuring socio-economic security of enterprises in the context of digitalisation of business processes. It is proved that the digital society is a necessary progressive movement, which involves the intensive and productive use of digital technologies in all spheres of human life, the life of economic entities, regions and the State. The publication analyses the global volume of trade through e-commerce retail in 2016-2021 as a sign of the external environment of socio-economic security of enterprise. The emphasis is placed on the digital society as an external environment of socio-economic security of enterprise. It is determined that digital technologies have a significant impact on the socio-economic security of enterprises, as they allow increasing the profitability of production, reducing human labour costs, ensuring rhythmic operation at all stages of business processes, making it possible to implement the tasks set and achieve common economic, social and civic goals. It is determined that the digital economy covers not only the information and communication sector, but also all business sectors in all areas of economic activity, including the public and private sectors, non-financial and tertiary sectors, financial sector, extractive industry, manufacturing and services, agriculture and construction. The study analyses the system characteristics of functioning of the mechanisms for ensuring socio-economic security, taking into account the relationship between internal relations and the external environment. The article examines the assessment of digital quality of life according to the Digital Quality of Life Index 2023, and identifies factors and trends that affect such indicators. The factors influencing the socio-economic security of the 10 largest IT companies in Ukraine by the number of specialists as of July 2023 are identified. The prospects for the impact of digitalisation of business processes of enterprises on the socio-economic security of Ukraine are determined.