Enterprise Business Processes Research Articles

The use of different notations of design of business processes of trade enterprise is for planning of his activity

The article presents the procedure for further improvement of the functioning of a domestic trade enterprise to ensure its competitiveness and sustainability, which is associated with the processes of adjustment, regulation, reorganization and improvement of business processes. The possibility of increasing of efficiency of planning of functioning of trade enterprise is on the basis of design of business processes, that allows evident to represent all processes and stages of activity and management, set existent problems, define resources, regulations, tasks and desirable results. It is well-proven that construction and use of models of business processes in different notations it is aimed at the increase of efficiency of planning of functioning of trade enterprise, as these models allow evidently to represent all processes and stages of activity and management, set existent problems as «critical points» of process, to define resources, regulations, tasks and results. For determination of the state of functioning of basic business processes of enterprise for the evident image of processes and stages of works is built diagram basic to the business process in the system of design of business processes – «Bizagi. Modeler», that is sent to the design, implementation, automation and analysis of business processes in the module of Modeler in notation of BPMN, where the sequence of executions and events is designed. The diagram of actions of the main business process of the trading enterprise in the standard of modeling of business processes – «Bizagi. Modeler» allowed establishing a list of business process operations and a list of documents with their characteristics. Offered model in notation of IDEF0 basic to the business process foresees the construction of business-function or work (presented on diagrams as rectangles) and data and objects (represented as pointers that link inter se works), here to the mechanism of management belong: personnel; capital assets and technical equipment. In the article possibilities of introduction of modern tool of improvement of business processes are investigational the realization of commodity in the conditions of domestic trade enterprise, considered directions of improvement of efficiency of functioning of basic business processes of enterprise; expediency of introduction of control system by business processes is select and well-proven on the basis of their regulation and design for providing of efficiency of work of shop. For this purpose, the tool of the strategic planning of platform is select and applied business is a design of «ARIS Express», removes the basic stages of the strategic planning of development of trade enterprise. In the article the result of decoupling is presented to the business process of the strategic planning on the basis of results of functional design of standard of IDEF0 of process of planning of activity, allows as good as possible to describe, to regulate the business processes of activity of base enterprise.

Автоматизація бізнес-процесів підприємства з використанням методики стохастичного моделювання та техніки WorkFlow – EPC

The article is aimed at improving the theoretical and methodical instrumentarium for automating business processes in the context of developing a universal algorithm for optimizing and automating business processes of an enterprise using the stochastic modeling method and WorkFlow techniques – EPC. As result of the research, the authors’ approaches to defining the fundamental principles of automation of enterprise business processes are analyzed. The expediency of practical use of the stochastic modeling method and WorkFlow techniques – EPC for optimization of business processes is specified. Practical recommendations on the management of automation of business processes at the domestic enterprise using the stochastic modeling method are provided. It is proved that the use of the proposed algorithm of automation of business processes makes it possible to significantly increase the likelihood of its urgent and unimpeded implementation (in terms of the project implementation). Prospects for further research in this direction are the analysis of the problems of evaluating the efficiency of business processes of enterprise, in particular, the use of the control points method for the formation of an intra-organization system of audit for basic business processes. Specific notations of business process modeling in the context of their application in the realities of domestic doing business require additional research and analysis.

Digitalization of accounting – development prospects

The development of digital technologies leads to the transformation of business processes in enterprises of all forms of ownership. Such a transformation in the modern world is defined as digitalization, which is designed to simplify doing business by increasing the efficiency and effectiveness of information, which is combined into structured and logical sequences and schemes. It was found that the system of digitalization in the enterprise should be based on fast, rhythmic and timely data collection, analysis, in order to make further plans and forecasts for decision-making on the economic activity of the enterprise. This system should permeate all aspects of the enterprise, and, as a consequence, aims to integrate them into the enterprise. The article describes the main stages of digitalization of business processes in making management decisions. The role of the system of digitalized production processes, which combines separate production and management units of the enterprise into one whole, into one effective management system, which does not make decisions independently, but only provides information for human decision-making, and therefore it will constantly need control, improvement, maintenance and investment of certain resources in the development of both technical base and professional development. The development of the accounting system requires the comprehensive use, dissemination and coverage of IT technologies not only enterprises but also their counterparties, using the latest tools for informatization and transformation of existing ones. In the process of organizing the accounting system will have to reformulate the accounting policy of the enterprise, to review a significant array of operations, to question the use in practice of some of them. It has been found that digitalization in business radically changes the approach to the organization of collection, processing, storage and use of information data, reducing production costs and increasing productivity, and hence profitability.

Economic Security of Public Transport Provider in a Three-Dimensional Model

Studying economic security of enterprises has important impacts on maintaining economic security of an individual, of a region, and of a nation. Enterprise is economically secure when it maintains its stability in business processes which the enterprise performs daily. Enterprise as a system naturally inclines to losing its stability, and therefore it is important to identify, analyze, and monitor various elements of this complex system. Quantitative measurement of the selected elements should be indicative of negative evolution within the business processes of enterprise. There are many approaches to assessing economic health of enterprise through financial ratios, performance indicators, controlling or auditing. Common approaches, however, serve rather to assess business value, productivity, budget discipline, or legal compliance. In the literature, there is still missing any general approach to assess economic security of enterprise, which would be based on monitoring system deviations from desirable evolution. We suggest a three-dimensional model of the core elements of economic security of enterprise. It is based on the need to monitor performance, costs, and financial ratios of enterprise, and to detect any deviations from the system’s stable evolution. We use the dimensions of public transport providers’ annual reports in combination with Ishikawa diagram methodology. Several non-financial elements form a dimension of current performance monitoring, cost reports items form the second dimension. Finally, financial ratios in the third dimension reflects more global and long-term view on business performance within the general model.

РАЗВИТИЕ УПРАВЛЕНЧЕСКОГО КОНСАЛТИНГА В РОССИИ И ОЦЕНКА ЕГО ЭФФЕКТИВНОСТИ

Management consul ting is one of the fastest growing types of consulting in the structure of domestic services, since most enterprises are faced with the need to change management strategies, adapt to market requirements, as well as deeper implementation of digital technologies in the business processes of enterprises. This article reveals the theoretical foundations of management consulting, gives its classification, characterizes the conceptual apparatus and stages of the consulting process. The analysis and verification of the problems of the development of management consulting in Russia has been carried out. The practice is generalized and the assessment of the prospects for the development of management consulting in Russia is given.

Criteria Evaluation of the Results of the Implementation of the Business Process Automation System

Approaches and methods of qualitative and quantitative analysis of business processes are analyzed, their advantages and disadvantages at application in an estimation of business processes of the enterprises and the organizations of various spheres of activity are defined. A method for determining the economic efficiency of the implementation of an automated design system, as well as indicators and criteria for assessing the economic efficiency of the implementation of an information system in the reengineering of business processes. The main examples of quantitative indicators are considered, in particular: process indicators, product (service) indicators and consumer and stakeholder satisfaction indicators. In the course of the research, recommendations were developed for the creation of a generalized system of indicators for assessing the business processes of enterprises and organizations, regardless of their field of activity.

Methodological approach to economic analysis and control of enterprises under conditions of economic systems transformation

Purpose. To substantiate the methodological approach to the development of research components of the integrated system of complex economic analysis and internal control of the enterprise. Methodology. The main methods of this research are statistical methods, the latter being used for processing of statistic data; methods of formalization and mathematical simulation used for development of conceptual analysis base to control the enterprises activity. Findings. A complex model of diagnostics of enterprises activity in a competitive environment is proposed, which is based on the methodology of complex economic analysis with the use of financial and non-financial indicators. To assess the competitive advantages of the enterprise, we offer an algorithm to calculate an integrated indicator of the level of its competitiveness using a balanced scoring system. Originality. In the course of research, the scientific and methodological approach to a complex evaluation of influence of a research component on development of competitive strategy of the enterprise was developed. Unlike the existing ones, this approach involves: - development of an integrated system of complex economic analysis and internal control over business processes of enterprises with the use of modern information technologies, which allows assessing their competitiveness, forming a development strategy; - methodical procedures of internal control of the enterprise with the use of financial and operational budgets and management reports based on a balanced scoring system, using CVP-analysis, which allows forming flexible budgets. Practical value. The results of the study can be used by practitioners, scientists, government officials to monitor the development of the corporate architecture, to study enterprise development processes.

Optimization modeling of business processes of engineering service enterprises in the national economy

Purpose. Construction of an economic and mathematical model of the optimal organization of a system of business processes and its testing at an enterprise in the field of engineering services. Methodology. Methods of analysis and synthesis, systematization, theoretical generalization are used to study approaches to optimizing business processes of enterprises; modeling to create an economic and mathematical model of the optimal organization of the system of business processes; approbation of the developed model at an enterprise in the field of engineering services. Findings. The article proves the need to assess the impact of various economic factors on the financial results of economic activities of enterprises and the construction of business systems of enterprises, economic and mathematical models for their optimization. It has been determined that business process modeling is an effective means of improving quality management systems in accordance with the requirements of the international standard ISO 9001:2015, determining, identifying and minimizing the risks of enterprises, ensuring their successful activities in general. An economic and mathematical model has been developed for the optimal organization of the system of business processes of an enterprise as a means of maximizing the total profit from the implementation of works and services. Originality. An economic and mathematical model of the optimal organization of the system of business processes of enterprises in the field of engineering services has been built as an effective tool for improving their quality management systems and activities in general. Practical value. The use of the constructed economic and mathematical model of the optimal organization of the system of business processes of enterprises in the field of engineering services will provide the management team with important information for making management decisions aimed at improving quality management systems, achieving key business goals and maximizing profits.

Consumer Innovation Management in the Mining Industry Economy

The development of product innovations acts as the directions of influence on consumer choice in the market for innovative products of mining region. Using the consumer as a generator of ideas and initiator of a new innovation process can significantly reduce the level of uncertainty and risk, as well as increase the efficiency of innovative projects in the mining industry. Currently, consumer-oriented business creates special processes, namely marketing and sales. A similar process should be initiated in the commodity sector. In the extractive industry, Customer Relationship Management (CRM) tools must be used to produce raw materials as the goods targeted at future customers. With regard to mining sector, this strategy should be based on the principles of a systematic approach, longterm partnership, the use of information and communication technologies, as well as the involvement of all owners of mining enterprise's business processes in the communication system with the participation of the consumer.

МЕТОДИКА АВТОМАТИЗИРОВАННОЙ РЕАЛИЗАЦИИ ТЕОРИИ ОГРАНИЧЕНИЙ В ФУНКЦИОНИРОВАНИИ НЕФТЕХИМИЧЕСКОГО ПРЕДПРИЯТИЯ

Automation, digitalization, blockchain. These categories have become key in the modern economy and determine the vector of competitive development of industrial enterprises. An important problem remains finding funds for the transformation of the entire production system, as well as identifying the most vulnerable and weak links in the management system of an industrial enterprise. Based on this, the development of a universal methodology, implemented in particular through the use of Data Mining, attracts attention. This predetermined the choice of the topic, object and subject of the study, on the basis of which the purpose of the study is formulated – the development of a methodology for identifying limitations ("strong" and "weak" places) in the functioning of a petrochemical enterprise, adapted to Industry 4.0. Within the framework of achieving the goal, such research methods as formalization (in terms of building a SCOR model of the supply chain of petrochemical products), comparison (in the context of evaluating and comparing the dynamics of development of various industrial enterprises), the coefficient method (laid the basis of the author's universal methodology for evaluating business processes) are used. As a result of the research, the following scientific results were obtained: a formalized SCOR model of the supply chain of petrochemical products was proposed, supplemented by general indicators for evaluating business processes (the first level), which allows linking the results of the activity of an industrial enterprise with these business processes; patterns of development of petrochemical enterprises of the Republic of Tatarstan – PJSC Nizhnekamskneftekhim and JSC Nizhnekamsk Carbon black Plant, characterized by more efficient functioning of the latter, including in the crisis conditions of 2020, were revealed; a comprehensive method (of the first level) of automated detection of restrictions in the functioning of a petrochemical enterprise, tested on the example of petrochemical enterprises, is proposed; a blockchain scheme is proposed in the management of the main business processes of an industrial enterprise. The inclusion of the methodology in the instructional and methodological materials for managing business processes of industrial enterprises will ensure the maximum possible effect as a result of building a data collection system based on the principles of blockchain.

КОНКУРЕНТНІ ПЕРЕВАГИ ІННОВАЦІЙНИХ ТЕХНОЛОГІЙ У ЗМІНІ БІЗНЕС-СЕРЕДОВИЩА

At present, given the development of the world economy, the degree of information provision of society and business is extremely important. The economy is actively mastering and implementing the digital achievements of scientific progress, called "digital". Digitalization of the economy is the most important driver of innovation, competitiveness and economic growth of the country, so in world practice its comprehensive development is considered a key vector of the business climate and is developed in models and strategies for the future. Based on the analysis of publications on the subject, it is obvious that a holistic digital platform should not be considered as a business analysis system, but as an intelligent structural unit, whose responsibilities include managing each participant or process element on a more global scale and systems through established standards and principles. Competitive approaches and methods using innovative technologies in business environment analysis are analyzed. The factors of transformation of implementation of digital technologies by enterprises in the assessment of business processes of entrepreneurial activity are identified. The authors of the article believe that it is through digitalization and its interaction with enterprises that the speed and efficiency of management personnel in making decisions about productivity can be increased. The article raises questions about progressive forms of economic and business processes that affect the management of modern technology. The information model is considered to analyze the business processes of industrial enterprises. The main obstacles a company faces in adapting to today's digital environment are pointed out. In fact, the future of competitive business must be one hundred percent digital. Businesses have fully automated processes that increase efficiency, speed and transparency in decision-making. Digital integration requires not only the digitization of data, but also the standardization of business processes according to existing modern workplaces. With these tools, it is possible to improve the speed and efficiency of management in decision-making, which is essential for productive work.

Assessment the Cost-effectiveness of Information Support for the Business Processes of a Virtual Machine-building Enterprise in the Framework of Industry 4.0

The features of the organization information support for business processes on the typical virtual machine-building enterprise (VME) with a multi-nomenclature nature of production in the framework of Industrial 4.0 were considered. It has been established that in accordance with the concept of Industry 4.0, namely with the individualization of production and consumption, a modern virtual machine-building enterprise must adapt to the production of goods in small batches, moreover in a large assortment and with frequent change of nomenclature in a wide range. It is shown that under these conditions, the effectiveness of the implementation of production processes directly depends on the effectiveness of information support at all stages of the product life cycle (PLC). A methodology is proposed for evaluating the effectiveness of information support for PLC processes in the conditions of multi-nomenclature production of a virtual engineering enterprise. The methodological basic concepts are web-mining and multi-agent technology. A comparative analysis of the activities of a typical VME was carried out, which showed that the introduction of information support tools increased the efficiency of VME business processes.

Проблеми розвитку інноваційних бізнес-процесів на підприємствах готельної індустрії

It is substantiated that the problems of development of innovative business processes at the enterprises of the hotel industry are due to the lack of qualified personnel. The COVID-19 pandemic has led to a crisis in the entire tourism industry and the hotel industry in particular. Under these conditions, mass layoffs and layoffs of specialists involved in innovative business processes of hotel enterprises began, which had a significant impact on the performance of many organizations. In crisis conditions, outsourcing is the solution to these problems. In today's economy, only those hotel companies that conduct their business as efficiently as possible function and achieve success. One of the most successful models for achieving maximum efficiency is outsourcing. Outsourcing is the transfer of non-core functions of the enterprise and all related assets to the management of a professional contractor. Outsourcing companies are constantly investing in innovative technologies and working to improve the methodology of a particular production process. Due to their narrow specialization and a large number of clients of the enterprise, outsourcers have extensive knowledge and vast experience in solving various kinds of problems and provide quality services. The article defines the features of outsourcing at the enterprises of the hotel industry, considers the main advantages and disadvantages of using the services of outsourcing companies. The main problems of using the services of outsourcing companies by hotel enterprises are identified. It is substantiated that for the hotel business of Ukraine, which is characterized by problematic situations due to the COVID-19 pandemic (complete or partial closure of hotels and other accommodation facilities, reduction of staff, etc.), it is important to implement innovative business processes that will bring hotel companies to pre-crisis level of functioning. Personnel outsourcing is a promising area of innovation processes, so the study of its features in the hotel business (seasonality, use in major business processes), research of advantages and disadvantages, highlighting the main problems of use in Ukraine (small number of regional outsourcing companies, absence of the methodological framework for determining the effect of the use of this type of service, psychological barriers of managers and hotel staff) will allow to use the most effective methods of hotel business management in overcoming the crisis. Prospects for further research based on the study of international experience are to assess the economic effect of the introduction of outsourcing companies in the hotel business.

Бенчмаркінг як маркетинговий інструмент забезпечення конкурентоспроможності торговельних підприємств

The article is devoted to solving theoretical, methodological and applied aspects of benchmarking by trade enterprises in the context of globalization of commodity markets and integration of Ukraine into international trade and economic relations. The economic essence and the purpose of benchmarking as a marketing tool for ensuring competitive advantages are disclosed. The main prerequisites, the motives that presuppose the use of benchmarking in the activities of enterprises are considered. The modern approaches to benchmarking management are specified. Classification features are distinguished, types of benchmarking and scope of their use are characterized. The peculiarities of benchmarking of business processes of retail enterprises, the major success factors (assortment and laying out of goods, quality of goods/services, technology of purchase, saving of the buyers’ expenses, interaction with staff, store atmosphere, perception of the store by consumers) and the main management tasks in the process of change management, the solution of which will allow the retail trade enterprise to respond promptly to changes in market conditions and optimally combine goals and objectives of commercial activities with the needs of consumers. The factors that hinder the use of benchmarking by trade enterprises are described, in particular, the weak development of strategic analysis functions, the high cost of benchmarking research, and the deficiency of information field. Prospects for further exploration are determined as research of the mechanism and tools for the formation of information and communication provision of the benchmarking process in order to provide feedback in the processes of planning, control and adjustment.

Development and implementation of digital services to support business processes of an agricultural enterprise

Development and implementation of digital services to support business processes of an agricultural enterprise

ДІДЖИТАЛІЗАЦІЯ БІЗНЕС-ПРОЦЕСІВ ЯК БАЗИС ЗАБЕЗПЕЧЕННЯ ЕФЕКТИВНОГО МЕНЕДЖМЕНТУ СУЧАСНОГО ПІДПРИЄМСТВА

In the article the essence of defenitions “digitalization”, “digitization” and “virtualization” of business processes are determined. The author proves that all these areas of activity are the stages of the modern information revolution in the business environment. It is determined that digitization involves the conversion of analog data on paper into digital format, and digitalization is the introduction of modern innovative information technologies, software products, IT solutions in the activity of enterprises. All these processes are aimed at optimizing the management of enterprises. Both of them are the basis of the virtualization of modern business. The article summarizes the reasons for the need to digitalize business processes: the necessity of quick adaption to the changes in consumers’ demands, of establishment of strong relationships with them, of building effective communication with external market participants and employees, of coordination and organization of remote work of employees. As a result of the research in the article the basic tools and technologies of digitalization of business processes of the modern enterprise of any form of ownership, the size and sphere of activity are generalized: planning and setting tasks for staff, document management and information exchange, communications between employees and management, organization of meetings, seminars, webinars, sales of products and services, establishing and maintaining relationships with customers, evaluation of competitors, partners and own efficiency, comprehensive organization of office work remotely. In the work the comparative analysis of various tools and technologies are carried out (messengers as tools for digitalization of business processes, services for video conferencing), the advantages and disadvantages of them are revealed. According to the results of the study, the advantages of digitalization are determined. These advantages are: acceleration of all business processes at the enterprise, reduction of expenses for operational activity due to its considerable optimization, reduction of time for implementation of bureaucratic procedures. All this creates significant competitive advantages for the company in the market, its compliance with the requirements of the time and the needs of consumers, and accordingly is the basis for management efficiency.

Real Time Enterprise as a Platform of Support Management Systems

Abstract The current, fast market changes require enterprises to dynamically adapt the way they conduct their business. This poses many challenges for information technology. Market requirements for immediate response to business changes became the basis of the idea of a real-time information processing (RTE) company. RTE provides real-time information to employees and business partners. Integrated IT systems supporting management constitute a common platform – the foundation of a real-time enterprise. The aim of the article is to present the basic problems of building an IT system that is the basis of a real-time information processing (RTE) company. It is a summary of our work on this type of system. The article justifies the thesis about the need to build a system for the RTE's requirements and the conditions of its implementation. Such a system is designed to provide employees and business partners with the information they need in real time. The use of integrated systems such as ERP, CRM, SCM, and so on provides the ability to implement the main business processes of a real-time enterprise. The article presents both literature analysis and the characteristics of own work on designing IT systems for RTE. Particular attention was paid to the analysis of success factors (determinants) in system design and the use of MUST methodology (MUST is a Danish acronym for theories of and methods for design activities). The final part of the article presents a proposal for further work on IT systems for RTE in the context of existing trends such as DARQ technology (Distributed Ledger, Artificial Intelligence, Extended Reality, Quantum computing).

АНАЛІЗ ФАКТОРІВ ВПЛИВУ НА ЕФЕКТИВНІСТЬ УПРАВЛІННЯ БІЗНЕСОМ ХЛІБОПЕКАРСЬКИХ ПІДПРИЄМСТВ

The purpose of this article is to study the factors of the external and internal environment of the bakery industry and their impact on business management processes. The main factors the development influencing of effective approaches to managing the bakery business are considered. The multifaceted nature of the problem of determining the factors influencing business management and organizational and technical features of the bakery industry necessitated the solution of a number of problems related to the definition of dominant factors influencing this process. Need further study of the definition of the main organizational and technological aspects of the development of the baking industry, taking into account which it becomes possible to determine the basic criteria for doing business in this type of economic activity. The necessity of studying and predicting the factors of influence on the management of business processes of bakery enterprises has been proved. The analysis researches of famous scientists and practitioners on the issues of determining the factors of external and internal influence on business is carried out. The leading role of environmental factors for the formation of an effective business management system has been determined. The analysis of the organizational and technical features of the development of enterprises in the baking industry is carried out. The factors are systematized according to the degree of influence on the processes of effective business management of bakery enterprises. The owners of the production of these products must first study the market and make optimal decisions about doing business primarily focusing on the external environment of the enterprise.

ОСОБЛИВОСТІ ВИКОРИСТАННЯ АУТСОРСИНГУ БІЗНЕС-ПРОЦЕСІВ НА ПІДПРИЄМСТВАХ

The article considers the issue of using business process outsourcing. The implementation of business processes in the enterprise can be ensured by the company's own forces, the use of an outsourcer and by combining its own forces and the outsourcing company. Based on research conducted by various companies, it can be argued that business process outsourcing has a high growth rate, at least 90% of modern enterprises use outsourcing at least one business process, the business process outsourcing market recorded annual growth of 10-12%. The list of business processes of domestic enterprises outsourced includes IT services, logistics, resource provision of production processes, marketing services, recruitment, accounting, payroll, processing and systematization of information, personnel accounting and personnel records management, administrative functions. According to the results of "field research" on the use of business process outsourcing by domestic enterprises, it can be stated that most often subsidiary business processes are outsourced, a slightly smaller share is on business process management and with rather small frequency the basic business processes with participation of the outsourcer are realized. Based on the study, the main benefits and threats of using business process outsourcing were identified. Accordingly, we can distinguish two groups of benefits, namely, a group of standard benefits that are inherent in the outsourcing of any activity and a group of benefits of transferring responsibility for certain activities to an outsourcing company. The main threats to the use of business process outsourcing are reflected in certain limitations of their own activities, partial loss of control over processes, loss of "confidentiality of information", dishonesty of the outsourcing company and so on. In the decision-making process about the use of business processes it is necessary to take into account a large number of factors, in particular: the scope of the enterprise, the nature of business processes, their cost and duration, the reputation of the outsourcer and so on.

Tools of improving the quality of tourist services in the conditions of competition

The article examines the theoretical and practical principles of business process management in the field of tourism. The factors are given and their influence on creation of qualitative tourist service is investigated; the most essential quality criteria influencing activity of the enterprises of tourist sphere are resulted. The subject of the article is the aspects of business process management of modern tourism enterprises, the management of which should be aimed at ensuring the competitiveness of tourism services. To this end, attention is focused on the quality of tourist services in view of the strengthening of individualization of demand. Objective: to consider the structuring of tourist services, to identify general and specific components that are inherent in the tourist offer, to explore the features of the process approach to business process management in the tourism industry through the prism of interpretations of modern scientists. The following general scientific methods were used in the research: analytical, descriptive, comparative, systematic, systemic. The following results were obtained: it was proved that the process approach is a modern, powerful and effective means of managing the activities of a tourist enterprise and significantly improves the quality of tourist services. However, in practice, due to the specifics of the tourism business, the separation of business processes of the tourism enterprise is a difficult task. Conclusions: the main essential properties of the business process of a tourist enterprise are separated, which characterize it as a set of interconnected operations, including organization, interdependence, efficiency, continuity, convenience, application of Internet technologies to increase efficiency and effectiveness of business processes of tourist enterprises. . The business process inherent in the tourist enterprise that distinguishes it from set of the enterprises of other spheres is offered.