Enterprise Business Processes Research Articles

FACTORS OF QUALITY IN THE MANAGEMENT OF THE COMPETITIVENESS OF BUSINESS PROCESSES OF SERVICE ENTERPRISES

Competitiveness is the key to the company's success in the market environment. Therefore, among many tasks of enterprise management, an important place should be reserved to the analysis of the factors that determine its competitiveness. Methodologically this corresponds to the concept of Total Quality Management, which is the basis of quality management in various spheres of economic activity. Therefore, the purpose of the article is to justify the feasibility of using the TQM concept in management of the business processes of a service enterprise. Based on the semantic analysis of the definitions of “service” and “business process”, the influence of quality factors on the perception of the value of services by customers of service enterprises is determined. Taking into account the specifics of the service sector, authors suggest that an important aspect in assessing the value of a service for the client should be the differentiation between: a) the content (purpose of the service to meet certain needs and b) the quality of actions of the service provider. It is emphasized that the consumer value of services largely depends on the way the performer acts in the process of serving the client, and this is what determines the quality of service, which is perceived and evaluated by the client subjectively and cannot be characterized by quantitative parameters. At the same time, in many cases, it can be brought to certain standards described by a set of criteria that correspond to different levels of quality. This simplifies the management of business processes in the service sector by separating their standardized and individualized parts and makes it possible to develop programs for improving the organization of processes and personnel skills. In the context of the tasks of designing competitive BPs in the service sector and implementing the strategic goals of the service enterprise, the principles of TQM were specified and the «quality loop» for the hotel business was designed.

Управління бізнес-процесами торговельних підприємств в умовах воєнного стану в Україні

The article defines the peculiarities of managing business processes of trade enterprises in the conditions of martial law. The author focuses on the World Bank study “Adversity and Adaptation: How Ukrainian Private Firms Survive During the Russian Invasion” and on the monthly study conducted by the Association of Retailers of Ukraine using an online survey among hundreds of owners and CEOs of enterprises across the country, the results of which indicate a very limited number of closed commercial facilities and shops, according to which only 3% of companies were closed with the beginning of the full-scale invasion of the Russian Federation in Ukraine, while 97% continued their activities. A SWOT analysis was conducted for the business process management strategy of trading enterprises. The article outlines the main problems faced by trade enterprises in wartime conditions, among which the main ones are: a decrease in demand for goods and services, which in turn led to a reduction in sales volumes and a decrease in the profits of trade enterprises; a change in market conditions, a change in the competitive environment, fluctuations in the exchange rate, an increase in the cost of production and supply - all this affects the efficiency and profitability of the enterprise; security and supply risk, restrictions on the movement of goods, reduction in the quality of logistics services; significant outflow of buyers of goods in many regions of Ukraine; outflow of personnel due to mobilization, evacuation abroad, migration to western regions; decrease in purchasing power of consumers, etc. Based on the results of the research, proposals were developed regarding measures and an algorithm of actions to overcome the problems faced by trading enterprises, in particular: establishing clear goals and strategies for the business process of a trading enterprise; assessment of the current state of the business process; definition of key performance indicators (KPIs); development of a business process optimization plan, establishment of specific measures and steps to be taken to achieve set goals; implementation of planned activities and making changes in the business process, in particular in the organizational structure, procedures, technologies, communication, etc.; monitoring and control of implementation of planned changes, measurement and analysis of results, verification of achievement of goals; constant improvement of business process management based on innovative technologies.

Features of the Formation of the Digital Ecosystem of Industrial Enterprises in Order to Ensure Their Sustainable Development

In the article, the author analyzes the main trends of digitalization, which now have the strongest impact on the work of industrial enterprises. Since the formation of a digital ecosystem is becoming an important competitive advantage of the company, allowing to speed up communication between the company's divisions and counterparties, to increase the efficiency and speed of many business processes, the author considered it appropriate to develop a model to ensure the sustainability of business processes of an industrial enterprise in a digital ecosystem, within which binds together the two most important processes of modern transformation of economic entities - digitalization and focus on sustainable development. In the course of the research, it is proved that the creation of an efficient digital ecosystem at the enterprise significantly contributes to the implementation of the sustainable development strategy (ESG) of the enterprise and the achievement of its main goals. Against the background of sanctions restrictions, which also affected the IT industry to a considerable extent, the article assesses the problems of domestic industrial enterprises on the way to their digital transformation, as well as the possibilities of using domestic software, which are associated with financial support for such solutions from the state. The author also presents an example of algorithmization of business processes associated with reducing production costs using digital solutions on the example of a specific Russian industrial enterprise. Thus, based on the results of his research, the author comes to the conclusion about the high efficiency of the use of digital ecosystems in the structure of industrial enterprises and their unambiguously positive impact on the success of the implementation of ESG strategies.

Enterprise Architecture Application and Business Process Improvement: A Case Study of Bus Terminal in Indonesia

Enterprise Architecture Application and Business Process Improvement: A Case Study of Bus Terminal in Indonesia

Capsuled approach to analysis of the profitability of digitalization of business processes of telecommunications companies in Ukraine

Digital progress fundamentally transforms social reality, changing not only the key principles of social life but also all social institutions and spheres in which social interaction takes place, without neglecting the fundamental basis of the world's existence – the economy. Therefore, the problem of digitalization of the enterprise's business processes in the conditions of the digital economy becomes extremely urgent, given the need for high-quality management of the development of private capital.
 The purpose of the article is a multi-aspect system modeling of the encapsulated approach of the enterprise's business processes to find adequate justified management of flow processes in the conditions of digitalization of the economy. Research methodology – methods of digital analytics, based on the analysis of financial statements of enterprises and mathematical modeling of investment flows, including comparative analysis of indicators of comprehensive diagnostics of the effectiveness of digitalization of telecommunications enterprises. Findings - the key flows of business processes of enterprises are defined: material, innovative-intellectual, information-marketing, financial, the effectiveness of which management consists in the synchronization of flows with the possible assumption of temporary variations in the investment of one or another flow. Modeling made it possible to recognize the dominant flows – financial and innovative-intellectual, which allowed the authors to scientifically substantiate the need for systematic balanced management of the enterprise's business processes depending on the changing external environment, which is forced to transform intensively under the influence of the realities of the digital society. The theoretical constructs applied by the authors using the general and innovative theory of systems, the process approach of managing the quality of flows in combination with an interdisciplinary approach and analytical methodology made it possible to highlight the peculiarities of business processes in the conditions of digitalization as a general complex system that can be effectively managed using modern digital technologies.
 The study of key indicators and analysis of flow management is proposed to be carried out with the help of an encapsulated approach, which provides scientists with the basis for analytical analysis of the effectiveness of business processes at a modern enterprise in the conditions of a digital society. Research limitations – obtaining the analytical dependence of the key flows of the enterprise's business processes is a platform for making management decisions but requires the use of a more modern methodology using digital tools.

МЕТОДИКО-ПРИКЛАДНІ ПІДХОДИ ДО ФІНАНСОВОГО ЗАБЕЗПЕЧЕННЯ БІЗНЕС-ПРОЦЕСІВ НА ПІДПРИЄМСТВІ

The article deals with topical issues of the importance of financial support for business processes of enterprises of all forms of ownership. Ways of financing the enterprise and methods of financial support of its activities are defined. The characteristics are provided and the advantages and disadvantages of the self-financing method, which is implemented by means of the turnover of own financial resources in production, are provided, the advantage of which is the independence of the enterprise from any financial institutions, and the disadvantage is the lack of funds to cover the expenses of the enterprise; the crediting method, which involves receiving funds in debt for a certain set period with the subsequent payment of interest, which is set by the creditor, the main advantage of the method is the quick receipt of the required amount of funds and the possibility of gradual return of funds, the disadvantage is the payment of interest; insurance method, which involves the application of certain measures for the formation of insurance funds in the financial equivalent, the advantage of which is the prevention of large expenses in insurance cases. The concept of business processes at the enterprise is defined and it is shown that their presence is an integral component for enterprises of all branches of the state's infrastructure, which strive to achieve the efficiency of their production activities. It is emphasized that an important condition for achieving the success of business processes at the enterprise is their financial support.

Management of Reengineering of Business Processes of the Transport System Enterprises at Freight Transportation

The study provides a comprehensive approach to reengineering business processes in transport system enterprises, which can help improve the efficiency and effectiveness of cargo transportation services. The purpose of this article is to consider the structural elements of management that provide reengineering of business processes of transport system enterprises in freight transportation. A comprehensive approach to the assessment of structural elements of management was developed. They form the functional flows of business process reengineering by transport system enterprises using simulation modeling and determine scenarios of quality freight, according to indicators that characterize the parameters of their effectiveness. The mathematical basis for the construction of a simulation model of scenarios for the reengineering of business processes of enterprises based on structural elements of management is substantiated. The model of the formation of the system of functional flows of management in the reengineering of business processes of enterprises is presented. The method of calculating indicators of the dynamic state of functional flows during the reengineering of business processes as structural elements of enterprise management are determined. The volume of rendering of cargo transportation services by the enterprises of the transport system of Ukraine is analyzed.

MODERN CONCEPTS, PRINCIPLES AND PERSPECTIVES OF BUSINESS PROCESS MANAGEMENT IN REAL ESTATE ENTERPRISES

This article studies the development, concept and principle of business process management, and combines the development background and trend of real estate enterprises, discusses the specific characteristics of real estate enterprise business processes, key elements of project development, and then analyzes common problems in real estate enterprise business processes, and give corresponding measures and suggestions, hoping to provide some references for the development of real estate enterprises. International business process research is developing along with the growth of the total quality management movement. Process management is a management practice that increases management efficiency, improves the quality of products and services, and is achieved by focusing on management methods and people. Process management can help businesses create value. At the stage of development of a real estate enterprise, it is necessary to study and formulate the enterprise development strategy and the concept of change management. Businesses need to shift from focusing only on managing people and capital to focusing on strategy and management processes. Excellent processes distinguish the company from competitors. Therefore, at the stage of development, one of the important tasks of the enterprise is the creation of an effective system of business processes and high-quality process management.

Digitalization of the Economy of Small Businesses — From Business Process Assessment to Goal Setting

The purpose of this article is to study and structure the identified problems in business processes in small business entities (hereinafter referred to as small business entities) that limit the implementation of measures during the transition period to the digital economy. The transition from traditional business to the digital economy format is currently associated with a number of systemic problems in the business processes of enterprises of the subjects of small and medium-sized businesses. The objects of the study were enterprises of small businesses of the Russian Federation in various industries: medical centers, private training centers and manufacturing enterprises. The subject of this research is the business processes within the enterprises under study. Its methodological basis is provided by the following methods: empirical, theoretical, sociological, psychological. As part of the research in the field of the problems in the economy and finance of enterprises of the subjects of small businesses and the transition to the digital economy in conditions of economic uncertainty, the authors of the article carried out research, analysis and evaluation of business processes. At this stage of the study, key business processes at enterprises have been identified within the framework of joint consulting projects at small businesses to assess the possibilities of transition to digitalization of the economy. The main problems in business processes hindering such a transition to the digital format of doing business are identified and classified, the points of business growth in the activities of enterprises are determined by the authors. We have studied and structured the identified problems of digitalization of business processes and proposed ways in order to solve them.

Methodological and practical approaches and principles of implementation of vim technologies in the activities of construction participants

In an era marked by constant technological changes and the transition of many business processes of enterprises to digital reality, construction participants are forced to review their principles and methods of construction work in order to remain at the forefront of innovative activities. This article examines methodological and practical approaches, as well as the main principles used for the successful integration of ideology, technologies and principles of building information modeling (BIM) into the operational structure of construction participants and stakeholders (using the example of engineering enterprises).The methodology lays the foundation for the implementation of BIM, emphasizing the strategic and combination of systemic, situational, function-oriented and process-oriented approaches, provides guidance to companies on adapting the implementation of building information modeling to improve productivity, optimize work processes and optimize overall project results. As a result of the transformative impact of BIM on project stages, from initial planning and design to modeling, construction and ongoing maintenance, digitization acts as a catalyst for positive change in projects.The article examines how building information modeling technologies fit within existing systems and project management actors commonly used in engineering practice and improve them. Issues related to data sharing and collaboration between interdisciplinary team members (designers, contractors, developers, suppliers, engineering firms, etc.) are addressed, demonstrating how building information modeling can be integrated into a variety of engineering processes.By offering a synthesis of methodological approaches, practical ideas, and overarching principles, the paper provides academics and construction professionals with a framework for implementing VIM, contributing to a paradigm shift toward more advanced, sustainable, and effective engineering practices.

Influence of business processes on the achievement of strategic goals of the company

The relevance of the research topic is determined by the instability of environmental factors, which require companies to plan their strategic activities in more detail, improve the functioning of relevant business processes. Their development and improvement are part of planning the company's long-term strategies. Therefore, a criterion analysis of business processes is necessary, which is the purpose of the article. In addition, there is the question of the influence of business processes on the strategic goals of the enterprise in terms of the nature and level of such influence. The essence of an effectively working system of business processes for the successful implementation of the company's strategic goals is revealed. To build it, it is necessary to take into account the specifics of the company's activities and the established system of indicators of the efficiency of business processes. At the same time, it has been proven that the indicator system should be flexible in the conditions of changing business processes. Evaluating the efficiency of business processes will make it possible to adjust the indicators of strategic evaluation of the efficiency of enterprise management and is the basis for the development of tools for evaluating the economic efficiency of the management system of the economic entity. The article specifies the concepts of "strategy", "business process", "business process management", investigates the characteristic features of the direct influence of business processes on the strategic activity of the enterprise, and provides a block diagram of modeling the enterprise's business processes. In the work, business processes are classified into groups, which makes it possible to present the company's activities in a convenient way and effectively manage them, and also highlight the main aspects of their management. The company's business process management methodology was analyzed. As a result of the study, the hierarchy of the enterprise's business processes and business process management efficiency indicators were identified and analyzed, and corresponding flowcharts were provided. The nature of the impact of business processes on the company's strategic goals is revealed. Prospects for further research in this direction are recommendations for improving the company's business processes and their management tools in the conditions of specific production situations, while maintaining the flexibility of the organization and its ability to respond to changes in the environment. Key words: business process, strategy, enterprise, business process management, modeling, strategic management.

Digital Transformation of Business Processes of Enterprises on the Way to Becoming Industry 5.0 in the Gig Economy

The purpose of scientific research is discovering the stages, protocols, ways and instruments of becoming the Industry 5.0 through the prism of innovation, technology in management of industry and business, and introducing the features that define the new quality of smart industry, smart business, and smart services among which modularity, interoperability, virtual reality. The rapid emergence of the Industry 5.0 declares new quality of economic relations through innovation, discoveries and technologies in management of industry and business. Key features of the Industry 5.0 include: full automation of the production process; high communication between staff and machine through Internet technologies; cyber-physical systems that integrate into one network, interact in real-time, self-tune, self-study. The structural elements of the ecosystem of Industry 5.0 are presented, and it is proved that they determine an effective digital economic relation that shapes the gig-economy, as a result of step-by-step content of the stages of becoming a smart business, assets, and digital platforms. Tools and mechanisms that will accelerate the emergence of the Industry 5.0 have been identified. The content of the concept “ecosystem of the Industry 5.0” is disclosed. A number of practical measures are proposed, aimed at deepening the development of high-tech industries and expanding the new quality of life of people. The main characteristics that determine the emergence of smart industry and smart services are indicated. The visual section of the structural elements of the Industry 5.0 concept presented in this paper is an attempt to understand the essence of the Industry 5.0 for the reason that it differs significantly from the theory in its incompleteness and lack of verification. The value of the presented research is that the understanding of the Industry 5.0 content is through the prism of its structural elements in the conditions of virtual reality and the functioning of Industry exclusively within the 7th technological system. In order to use all the power of available information technology, authors propose to abandon old processes, rethink the content of work, radically restructure processes and give businesses a new format of cooperation. This requires ensuring the variability, dynamism and adaptability of economic development processes based on digital context. Development of production processes in terms of their digitalization and innovation of the economy is proposed to be divided into stages of standardization, adaptability and predictability, which will allow for consistent digital transformation, which opens fundamentally new opportunities for added value in almost all sectors of the economy.

Outsourcing of the business processes of an industrial enterprise based on a comparison of actual costs

Aim. The presented study aims to improve existing methods of economic justification for outsourcing.Tasks. The authors analyze existing outsourcing models; identify their typical stages; investigate qualitative and quantitative methods of economic justification for outsourcing, determine their advantages and disadvantages; develop a model that will more accurately substantiate the practicability of outsourcing business processes.Methods. This study uses scientific, analytical, generalized, and comparative methods to analyze existing outsourcing models and identify their typical stages. Qualitative and quantitative methods of economic justification for the transfer of business processes to an external contractor are used, and their advantages and disadvantages are determined with a focus on the methodological problems of quantitative justification for outsourcing.Results. A model that makes it possible to more accurately calculate the cost of auxiliary business processes of an industrial enterprise is developed with allowance for cyclical economic relationships between them. In the first stage, the costs of auxiliary business processes are allocated to consumer processes in multiple cycles, and conditions for completing cyclical calculations are checked. In the second stage, the actual cost of business processes is calculated. Based on this model, an algorithm of economic justification for the outsourcing of business processes of an industrial enterprise is developed.Conclusions. First, a common disadvantage of the existing tools for the justification of outsourcing is the problem of assessing the impact of transferring one or more business processes to an external contractor on the system as a whole and economic performance. Second, an original model for calculating the actual cost of auxiliary business processes is developed to eliminate the shortcomings of the existing tools. Third, the original algorithm for the economic justification of outsourcing business processes of an industrial enterprise is based on comparing the actual costs of a business process when performed by the enterprise internally and by a thirdparty contractor.

Application of Enterprise Architecture to Decentralized Architecture in Internet Databases

Enterprise architecture is a holistic, hierarchical and abstract description of the essential elements of an organization to maximize shareholder value over time. Enterprise Architecture (EA) is a way to structure enterprise information system elements which can be a set of models and relationships between enterprise elements used in planning, designing, and realizing an enterprise structure, business processes, information systems, and related infrastructure in inside. The database application architecture describes the basic design of the database application to be built. The database architecture describes the interaction diagram between the components that make up the database management system. These components include hardware devices, software, computer networks, and users. Distribution Architecture or Decentralized Architecture has its own advantages and disadvantages.

The concept of budgeting and its place in organization management system

The article discusses the theoretical and methodological aspects of budgeting as a sustainable mechanism for the effective organization of business processes of agribusiness enterprises. The study of scientific literature made it possible to clarify the definition of “budget”, “budget management”, “bud geting”, “budgeting system”. The main goals, objectives, functions, object, subject and subject of budgeting are identified. A comparative description of the categories “plan” and “budget” was carried out.The place of budgeting in the management of the organization is studied. As a result of the study, the main paradigms (approaches) are considered; elements of budgeting. A new approach has been adapted regarding the studied category. A new function of budgeting is singled out – integration, which forms a complete cycle of budget management.

METHODOLOGICAL BASES FOR THE EVALUATION OF BUSINESS PROCESSES IN THE CONSTRUCTION INDUSTRY OF UKRAINE IN THE POST-WAR PERIOD

The purpose of the work is to develop a methodological approach to the evaluation of business processes of organizations in the construction industry of Ukraine in the post-war period. Methodology. In order to achieve the set goal, the following research methods are used in the work: theoretical generalization - for a deeper study of business process management issues; graphic – for building a methodical approach to the assessment of business processes in the construction industry of the national economy; system approach – when structuring indicators for calculating integral indicators of effectiveness and efficiency of a certain business process; matrix – for forming a matrix of evaluation indicators of effectiveness and efficiency of operational business processes of organizations in the construction industry. Results. The article presents a methodological toolkit for the analysis and evaluation of business processes in the construction industry of Ukraine. The proposed methodological approach provides for the identification of "bottlenecks" of certain business processes by calculating weighted average, integral and general indicators of effectiveness and efficiency. This makes it possible to assess the state of certain business processes of enterprises, as well as their totality, and to determine the priority of management actions for their improvement. Practical implications. Approval of the proposed methodological approach was carried out on the example of the organization of the construction industry. At the same time, within the framework of the proposed criteria (financial-economic, resource-production, external integration, organizational) a list of indicators was formed, taking into account the specifics of the activity of the construction organization. Evaluating the effectiveness and efficiency of business processes according to the specified criteria and indicators allows to monitor the current activity of the construction organization and evaluate the effectiveness of its functioning at any moment. The influence of certain groups of indicators according to each BSC criterion was evaluated and an integral assessment of the effectiveness and efficiency of the studied business processes was carried out. Calculations show that most of the operational business processes of the studied construction organization are performed with an average level of effectiveness and efficiency. The obtained value of the summarizing indicator of effectiveness and efficiency of the set of operational business processes of the construction organization indicates the average level of effectiveness and efficiency. Value/originality. It has been proven that information about the effectiveness and efficiency of the business process is the basis for management decisions by the management and is used for operational control of business processes, analysis and improvement of the activities of the construction organization.

DIGITALIZATION OF ENTERPRISE WITH ENSURING STABILITY AND RELIABILITY

The article is devoted to the development of an information system for automating business processes of a modern enterprise with ensuring stability and reliability, which are implemented by the applications developed by the authors. Goal is to develop improvements to the core digitalization processes of enterprises for sustainable functioning. The authors carried out a deep analysis and described the main stages of the enterprise digitalization process: the process of document approval, business processes of personnel management, etc. The architecture of the information system, a description of business processes and the principles of reliability and fault tolerance of the system being developed have been developed. The developed desktop-client application provides connection to the information system with the help of working computers of the enterprise through a local network with access to the application server. This allows you to reduce damage from accidental or deliberate incorrect actions of users and administrators; separation of protection; a variety of means of protection; simplicity and manageability of the information system and its security system.

A conceptual approach to the creation of an information system of industry analytics for the fleet

The article presents a description of the concept of creating an information system for industry analytics for the fleet. The system was developed on the basis of the analytical platform QlikView. The purpose of creating an information system of industry analytics for the fleet is the operational preparation of analytics on fleet indicators in the required sections based on the analysis of large amounts of data in a single space. The need to create such a system is associated with the need for operational management decision-making based on a variety of analytics and regular monitoring of industry indicators, which is associated with time-consuming processing and analysis of large amounts of data, visualization of indicators in the required sections. The use of the developed system will optimize the current business processes of enterprises of the industry at any level.

Formalisms for Enterprise Application Integration (EAI): A Survey of Methodologies

Over the years, the number of applications supporting enterprise business processes has increased. The challenge of integrating diverse systems is one of the many reasons why many organizations fail to achieve greater automation. To overcome this obstacle, they are turning to Enterprise Application Integration (EAI). Enterprise Application Integration is a process that enables the integration of different applications. This allows the users to easily modify the functionality, share the information among the various applications and reuse the methods. The paper presents a formal method that includes the various levels of EAI. It highlights the various formal methods that can be used to achieve EAIs seamless interoperation. It also supports the concurrent and dynamic system. This paper also proposes a new architecture for EAI that will help them achieve their goals. There are many formal methods for programming languages in software engineering, but most of them are not adequate for the development of complex systems. The author proposes a new methodology based on Petri net which is a graphical representation of semantics

ЦИФРОВІЗАЦІЯ ПІДПРИЄМСТВ ТУРИЗМУ В УМОВАХ КРИЗИ

The article is devoted to the study of digitalization of tourism business and its definition. Based on the studied data, a definition of digitization is proposed. The state of the tourism industry and the innovative component of economy at the current stage is analyzed. The main principles of digitization are highlighted, examples of digital transformations of different levels at tourism enterprises are considered: work with clients, operational business processes and the general business model (management). The following general philosophical, general scientific and specialized methods were used: analysis and synthesis, descriptive method, and statistical and graphic method of data presentation. Using the method of description, we have indicated the results of the scientists’ research on this topic. The analysis and synthesis of the main principles of digitalization processes of tourism enterprises are highlighted and determined. Statistical and graphic presentation methods are used in the analysis of trends in the impact of crisis phenomena on tourism in general and the presentation of research data in a form optimized for perception. The author analyzed the current condition to implement the innovative element of tourism business enterprises, defined the concept of "digitalization" and indicated the main principles of its implementation. The developed step-by-step system and the proposed principles of digitalization can be used by stakeholders in the process of analyzing the readiness of enterprises for digitalization. Further scientific research is planned as a study of the business processes of tourism enterprises, providing recommendations in the field of strategic management based on digitalization tools.