Business Process Reengineering Research Articles

Strategi Pengembangan Berkelanjutan Industri Pariwisata Kota Makassar melalui Model Rekayasa Ulang Proses Bisnis

The current global market continues to experience changes, the better the company's performance, the greater the competitiveness that the company can achieve. It is then important to evaluate and analyze the company's business processes, then engineer part or all of the necessary business processes to improve performance. Business process reengineering is a series of activities carried out by a company to achieve its goals. These activities are organized in such a way that they can realize real business goals and produce value for customers. This research aims to (1) design a sustainable development strategy for the tourism industry, (2) develop a business process reengineering model in the tourism industry (3) analyze the competitive advantages of the tourism industry in increasing competitiveness. The research objective is to improve the performance of the tourism industry by identifying and implementing the changes needed to achieve better business goals through the Business Process Reengineering model. This research uses descriptive analytical research methods using primary and secondary data. Primary data was obtained through surveys and direct interviews with tourism industry players in Makassar City. Secondary data was obtained through literature study and statistical data related to the condition of the tourism industry. The results of this research found that the Makassar City tourism industry can grow and develop sustainably through the implementation of a business process reengineering model so that it can increase competitiveness, efficiency and service quality.

Knowledge Creation and Business Process Re-Engineering Outcomes of Financial Services

Purpose - The researcher investigates the extent to which knowledge sharing moderates the relationship between knowledge creation and business process re-engineering (BPR) outcomes of financial services offered by financial institutions in Uganda. Design/Methodology - The study adopted cross-sectional survey design to collect data at one point in time using self-administered questionnaire to examine the relationship between knowledge creation and business processes. The study at first used statistical package for social scientists to establish clusters among the surveyed financial services and later a model was derived using R programming software to test for knowledge creation and business process re-engineering performance outcomes. Findings - The study found a significant conditional effect of knowledge sharing on knowledge creation and business process re-engineering outcomes. Implying that investment in knowledge sharing creates awareness about the financial services outcomes of financial institutions using business process re-engineering to provide financial services. Originality - This study contributes to business process re-engineering literature by advancing the idea that BPR is an important economic resource that enhanced through instituting knowledge creation and sharing practices in a complex environment. Ideally, creating and sharing knowledge is one of the drivers of customer value, efficiency, and effectiveness of financial services in financial institutions. Practical Implications - Managers of financial institutions need to pay keen interest in managing business processes using relevant knowledge and transforming in new products, new processes, and new markets to boost business process re-engineering outcomes by building a strong knowledge creation system through training and development programs for senior managers.

The Impact of Business Process Reengineering (BPR) on Strategic Performance: A Field Study on Telecommunications Companies in the Republic of Yemen

The Impact of Business Process Reengineering (BPR) on Strategic Performance: A Field Study on Telecommunications Companies in the Republic of Yemen

Analysis of management of logistics supply chain in the context of strategic development of business processes

The purpose of the study is to analyze the transformation of business processes through the prism of the implementation of the concept of supply chain management. The enterprise management theories are considered, focusing on the process approach based on the methodological basis of managing the organization as a set of business processes. The latter was studied from the point of view of critical characteristics that concentratedly reflect the purpose of business processes, their systemic connection, target orientation, measurability, the interdependence of "inputs" and "outputs," and managerial aspects of coordination. The advantages of the process approach to the organization and management of business processes have been identified. Based on the analysis of foreign and domestic scientific literature, a conclusion was made about the shift in the long-term orientation of business entities towards the formation of common advantages through the implementation of methodological concepts of management of logistics supply chains, which are implemented in three levels - as a management philosophy, as a set of measures at the tactical level, as a set of operational layer tools. The elements of the relationship between business process management and logistics supply chain management are revealed, including strategic coordination, information technologies involving external IT interfaces, process orientation reflecting the flow of value creation, and employee empowerment. The supply chain is presented in terms of a business process that connects different enterprises. The algorithm for ensuring emergencyness based on implementing a process-oriented management system with a reflection of the flow of value creation has been studied. The reengineering of business processes, which is a response to the challenges of the external environment, is disclosed in the context of considering the key characteristics of the essence of the business process and the need for integration within the framework of logistics supply chains, including integrity, communicability, autonomy, orderliness, stability, manageability. Keywords: analysis, management, logistics supply chain, strategic development, business processes.

The concept of System-Adaptive Approach (SAA) as a new approach to ensuring business continuity

Subject. This article deals with the issues of the current concept of internal control at enterprises and organizations. Objectives. The article aims to derive a qualitatively new paradigm that meets the current challenges that companies have to deal with, by revealing the evolution of internal control models, as well as taking into account the accumulated world experience of risk orientation, and also determine the role assigned to such a structure as internal audit, based on the author-developed concept of the system-adaptive approach (SAA). Methods. For the study, we used case-study and chronological analyses, historical approach, scientific abstraction, comparison, and generalization. Results. The article identifies a qualitatively new nature of modern threats faced by companies, and presents a paradigm of the author-developed system-adaptive approach, which can help adapt to risks and carry out effective re-engineering of business processes. Conclusions and Relevance. The concept of the system-adaptive approach, as a new approach as opposed to the risk-oriented one, is designed to adapt the activities of organizations to the challenges that they have to involuntarily accept through correctly placed accents. The results summarized in the article can be successfully implemented in the theory and practice of internal control, used in the construction of an integrated risk management system, be a reliable basis for improving the approaches practiced in internal audit, and also serve as a solid foundation for further scientific research.

Analysis of ERP Critical Failure Factors: A Case Study in an Indonesian Mining Company

ERP is a useful application for companies to run day-to-day operations by automating business processes, but the complexity and difficulty of deploying ERP systems causes unanticipated implementation failures. Around 70% of ERP implementation fails to produce expected benefits, and three quarters of these projects fail. This study aims to uncover potential reasons that cause the failure of ERP system adoption using Company XYZ, a mining company as the case. A questionnaire was distributed to its management and employees. TOPSIS approach was used to rank the variables according to their significance in affecting failure of ERP systems implementation. The findings revealed that the two most important critical failure causes for ERP implementation are bad understanding of organization’s business processes and poor business process reengineering. The company needs to conduct a deeper analysis of the existing business processes in the business unit to be able to determine more appropriate business process reengineering for ERP implementation in the future. Companies and academics can utilize the study's findings as a helpful resource to identify the cause of ERP implementations failure

Business Process Reengineering Approval Services For Spatial Use Activities

This Business Process Reengineering aims to redesign the business process of the Land Use Utilization Compliance Approval Service (PKKPR) in North Bolaang Mongondow Regency. The method used involves the following stages: 1) Engineering Preparation; 2) As-Is Process analysis; 3) To-Be Process Engineering; 4) Analysis of modified time base value added. After conducting the analysis of the 'To-be' Business Process, there has been an improvement in service value, which can be measured by: 1) An increase in VAR by 18.96%; 2) A significant increase in Business Process Effectiveness, reaching 100%, which can be described as Highly Effective; 3) A decrease in the complexity score of the business process to 2040, indicating that the business process has become less complex.

Research on the structure of corporate financial management objective system based on BRP method

Abstract Exploring the architecture of corporate financial management objectives of the BRP method is to help companies achieve revenue growth. In this paper, we analyze the motivation for implementing business process reengineering and constructing an intelligent financial management system based on the BRP method and intelligent technology. The DSBPR data analysis and processing model is constructed by using Bayesian ranking model combined with similarity in heterogeneous information networks in the intelligent financial management system. The intelligent financial management system constructed in this paper is analyzed in terms of the operating capacity and profitability of the enterprise. From the viewpoint of operating capability, the turnover rate of receivables, total assets, and current assets decreased by 87.17%, 91.85% and 49.68%, respectively in ten years, and the change rate of inventory turnover was 7.91%. In terms of profitability, there is a difference of 166.12% between the maximum and minimum values of return on net assets. This shows that the use of an intelligent financial management system can provide intuitive data analysis for enterprise development, which helps enterprises to target the coordinated development of enterprise strategies and thus promote the improvement of economic returns.

Application of business process modelling and reengineering to law making process in Poland

Effectiveness of services provided by the governmental institutions is determined by the quality of established law. The number of the adopted regulations is increasing but their quality is going down. Improvement of existing legislation is a time-consuming and difficult task. We propose to apply techniques of business process modeling and reengineering to im-prove quality of law in the course of law-making. The main contribution of the article is a me-thod based on application of Business Process Model and Notation (BPMN) to design processes introduced by the legal acts. Due to application of this method, processes regulated by legisla-tions could be failure-free and effective. This method permits to indicate how proposed amend-ments affect the regulated processes. The method was practically implemented and validated during process of law-making in Poland. This case empirically confirmed that application of our method could enhance the quality of public processes regulated by legislation.

New development: Government accounting reforms in southern Africa—lessons from Malawi

IMPACT This article examines the impact of integrated financial management information systems (IFMIS) implementation and business process re-engineering (BPR) in developing economies. Implementing an IFMIS will streamline manual tasks, automate processes and facilitate decision-making in government financial management with the assistance of BPR. This article will be helpful to practitioners and policy-makers in managing potential obstacles during the implementation and adoption of IFMIS and BPR in least developed countries (LDCs).

The Impact of ERP Systems on Organizational Performance

Research on the link between investments in ERP systems and organizational performance has often led to mixed results. Besides internal organizational factors, many external contextual factors come into play. This study examined the role of firm size, industry, and duration of ERP system's use in influencing the performance impact of ERP systems through moderating the relationships between antecedent variables, ERP-induced benefits, and improvement in overall organizational performance. Using a sample of 200 participant firms, and structural equation modeling (SEM) analysis, the author confirmed the significant role of business process re-engineering and organizational fit and alignment as antecedents to ERP-induced benefits in information quality, and coordination/integration. Data and information quality was in turn confirmed as a significant predictor of organizational performance. Furthermore, the roles of industry, firm size, and time elapsed were also confirmed as significant moderators to the influence of the antecedent variables on ERP benefits and organizational performance.

Процессный подход к управлению затратами и его роль в эволюционном реинжиниринге бизнес-процессов

The aim of the paper is to investigate the role of the process approach to cost management in the evolutionary reengineering of business processes and to develop tools for its implementation. To achieve the specified goal, the following tasks were set in this work: analyze the essence of the process-oriented cost management approach and its connection to business process reengineering; present an algorithm for implementing the process-oriented cost management approach with the aim of subsequent business process reengineering; develop a mathematical toolkit that describes the essence of the approach and allows evaluating the effective-ness of the process-oriented cost management from the perspective of optimizing business processes. As a result of the study, the key aspects of the identified approach and its applicability for the implementation of evo-lutionary reengineering of business processes were highlighted, the main advantages and limitations of this type of activity were characterized. The algorithm is presented and a mathematical model of implementation and performance evaluation of the process approach to cost management with subsequent reengineering of business processes is developed.

Management of Reengineering of Business Processes of the Transport System Enterprises at Freight Transportation

The study provides a comprehensive approach to reengineering business processes in transport system enterprises, which can help improve the efficiency and effectiveness of cargo transportation services. The purpose of this article is to consider the structural elements of management that provide reengineering of business processes of transport system enterprises in freight transportation. A comprehensive approach to the assessment of structural elements of management was developed. They form the functional flows of business process reengineering by transport system enterprises using simulation modeling and determine scenarios of quality freight, according to indicators that characterize the parameters of their effectiveness. The mathematical basis for the construction of a simulation model of scenarios for the reengineering of business processes of enterprises based on structural elements of management is substantiated. The model of the formation of the system of functional flows of management in the reengineering of business processes of enterprises is presented. The method of calculating indicators of the dynamic state of functional flows during the reengineering of business processes as structural elements of enterprise management are determined. The volume of rendering of cargo transportation services by the enterprises of the transport system of Ukraine is analyzed.

Cotton Web Limited: a journey from disintegrated complaint handling to an efficient and robust e-complaint management system

Learning outcomes The purpose of this study is to make students understand the logic behind and implications of the “Socio-Technical Imbrication Framework” that can help them understand the importance of aligning workforce motivation and capabilities with the modern technology deployed in the organization. Moreover, students will understand the essentiality and criticality of customer satisfaction for the organization. Case overview/synopsis The technical services operations team at Cotton Web Limited formerly relied on JS Node, e-coordination system, to address customer complaints. There were many bugs in that system as it did not carry along the complaint tracking protocol, was slow in response, fundamentally structured upon manual complaint record keeping that resulted in piling up un-resolved complaints for a longer period of time. The team under the leadership of Mr. Hasan Ali, a competent expert working as GM Research and Data Analytics, undertook detailed analysis of recurring glitches in this system and replaced it with a novel Web-based automated complaint management system at Cotton Web Limited. This entire diagnosis and intervention process took almost three months till completion. The case is written for use in courses in the curriculum of BBA, BBIS, BSIT and BSCS programs at undergraduate level. It is most suitable for the courses in leadership, change management, business process reengineering, soft engineering, team building and business communication. Complexity academic level The case is suitable for teaching at Undergraduate level to the students of BBIS, BBA, BSCS and BSIT students in the last year of their degree programs. Teaching faculty can use case-based methodology for student learning by putting them into a real-life situation faced by an organization and letting them think critically and identify following points for further discussion and clarity: individual or in groups; problem identification through discussion; the stakeholders involved in the company’s situation through presentation or one-pager presentation; case analysis with reaching best solution to prevailing issue at hand through group discussion; reaching a decision or solution with reasonable logic and justification through group discussions; and create further dilemma on the basis of questions unanswered within this case story. Supplementary material Teaching notes are available for educators only. Subject code CSS 7: Management Science.

Model Business Process Reengineering dan Integrasi Pelaporan pada Pengendalian Intern

Internal control practices through assurance activities such as audits, reviews, evaluations, and monitoring; and consulting activities such as providing input, facilitation, and training have not been integrated with each other, thus affecting the effectiveness and efficiency of internal control. Likewise, internal control reporting has not been integrated to external partners, which affects the quality of follow-up on the results of internal control activities. This study aims to initiate a model for implementing business process reengineering in integrating government internal control and finding a form of integrating internal control reporting to external partners to create certainty of follow-up on supervision results. The research method used is qualitative with a conceptual approach and case approach. The results showed that the business process reengineering model can be carried out by integrating assurance activities such as reviews, audits, evaluations, and monitoring with consulting activities such as providing advice, training, and agency facilitation into an integrated and connected system. The results also show the form of integrating agency performance reporting in integrated internal control in independent state institutions such as the Ombudsman and the State Civil Apparatus Commission, and an integrated internal control financial audit reporting system in independent state institutions such as the Corruption Eradication Commission and the Supreme Audit Agency. Keywords: Business Process Reengineering Model, Internal Reporting, Integration Control System

Development of Excel-Based Building Defect Management System Using Business Process Reengineering in Education Building

Effective maintenance of a university campus building is crucial to ensure the safety and well-being of its academic community. However, maintaining the building and its various equipment and assets can take time and effort. This study aims to optimize building maintenance by implementing Business Process Reengineering (BPR) and using an Excel-based application system to detect points of damage. The study analyzes the maintenance process's cost, duration, and damage reports using dashboard features such as Gantt chart diagrams. By comparing the Excel-based application system with the conventional system, we found that the former is more effective and efficient. The results show that the application system saves 12 hours of recapitulation time per week, increases labor productivity by 32.2%, and speeds up damage reparation by 5%.

Assessment of Business Process Maturity Model in Culinary SMEs as a Pre-Stage of Enterprise Resource Planning Implementation

The SMEs sector is predicted to have a surplus of ERP implementation projects in 2024, with 60% of the total implementation projects. However, the ERP implementation growth cannot be separated from the threat of project failure (35%) and project delays (55%). This study measured the maturity of business processes as a pre-implementation stage to reduce the risk of ERP implementation failure. The object studied was three culinary SMEs in Yogyakarta. This paper used McCormack’s theory of business process management maturity model, combined with the ICT maturity model developed by Pham. The assessment showed that the three SMEs were at the lowest level of business process maturity, the ad hoc level. Meanwhile, the ICT maturity varies from inactive to substantial. However, SME A had the eligibility to implement an ERP system but first needed to perform the business process re-engineering. The recommendations were designed for SME A to enhance its business process flow by proposing a business process based on the best practice process used by ERP system providers.

Business process reengineering leadership: princes of Machiavelli

PurposeThe purpose of this paper is to establish a supported and validated reference point for Machiavellianism as an antecedent to the contemporary management philosophy of business process reengineering (BPR).Design/methodology/approachThis paper analyzes BPR and Machiavellianism by using the seminal work of Hammer and Champy (1993) on BPR and the original writings of Machiavelli coupled with the personal correspondence of Machiavelli with his contemporaries.FindingsThe findings of this research indicate that the constructs of Machiavellian thought transcend the five centuries since the publication of The Prince, and can be found in the contemporary managerial framework of BPR. This comparison of historical leadership frameworks demonstrates how recent management decisions in companies show the rise of Machiavellian as BPR. In an analysis of these theories, the authors show similarities in five significant tenets of business leadership and argue how these repackaged ideas and prescriptions undermine employee-centric advances.Research limitations/implicationsThis comparison reviews the managerial frameworks presented in Machiavelli’s The Prince and Hammer and Champy’s book Reengineering the Corporation through the theoretical tenets of leadership.Practical implicationsEmployment of Machiavellianism and BPR results in an expendable utilization of followers and employees. Implications abound for modern managers, as the authors emphasize the elements and outcomes which lead to deleterious organizational outcomes.Social implicationsIn an analysis of these theories, the authors argue how these strategies undermine employee-centric advances within human relations by embracing these repackaged ideas and concepts.Originality/valueThis research leverages historical perspective to provide a qualitative understanding of the follies of recycled versions of Machiavelli’s ideas. The overall study and inquiry of BPR from a leadership perspective is not robust and leaves antecedents and influences critically unevaluated.

Payment Tutoring System Reengineering Using Business Process Reengineering

The payment system at the Smartindo Tutoring Institute. Although it has used a web-based system that is integrated with the academic system, the existing system has not been able to run properly. So, it is forced to make adjustments in the business processes of payment section. System changes are carried out using the BPR (Business Process Reengineering) method so that the system change process can be in accordance with the needs and is able to transform conventional systems into digital systems by reducing unnecessary steps. The aim of this research is to produce a new payment system based on process optimization using the BPR method. There are 4 stages of BPR that will be carried out in this research including identify processes, review update analyze as-is, design to-be, test & implement to-be. The results of these system changes resulted in a new system that showed a better level of throughput efficiency. The old system has been identified only has a throughput efficiency value of 48.39%. After analyzing and making changes to the process, the new system produces a better level of efficiency, reaching 100%. The results of better efficiency cannot be separated from the success in reducing the stages that are considered no longer needed in the workflow of the new payment system.

Variations of Business Process Reengineering: The Conceptual Framework for Teak Production Sustainability

For agroforestry industry, in this case teak production, the most challenge that are faced is the balance of teak production optimization and environmental problem. Because, when the production of timber is increased, and then the environment will be affected. Hence, it is required to be found the better solution in balancing the teak production optimization and environment conservation. By searching any literatures, either empirically or theoretically, this article reveals that business process re-engineering that can be implemented by agroforestry industry in teak production may be consist of five stages, they are identifying, model map, analyzing, improvement the process, and re-engineering. All those process must be completed by the principles in the business process they are clarity (understandable), correctness, relevance, economic efficiency, comparability, systematic design. In which must understood and completed in the business process re-engineering may include process mapping, fail-saving, teamwork, and communication. Hence, when it is implemented in the teak production process, it can deliver the positive outcomes that supported the business sustainability in teak production.