Business Process Reengineering Implementation Research Articles

A Process Reference Model for Hospital Supply Chain of Pharmaceutical Products

An implementation of business process reengineering (BPR) is more complex in healthcare than other industries. Interdepartmental collaboration and acceptance of change are essential requirements. To achieve success, a prerequisite tool should be provided in the form of a process reference model (PRM). The structure of a competent PRM that includes necessary components is firstly proposed by consideration of the crucial requirements for BPR in healthcare systems. According to the proposed PRM structure, a Hospital supply chain PROcess reference Model of pharmaceutical products (H-PROM) has been constructed through an empirically based method. The heart of H-PROM is presented in this paper. Initially, a process reference framework is framed as a skeleton of the model. Then the core hospital tasks are defined and described in detail. Furthermore, these reference tasks are also represented in the form of a standard business process diagram using business process modelling notation (BPMN). These contributions can benefit a process engineer or an organisation from the developed PRM, in order to quickly understand the hospital supply chain system and accept change. Besides, this approach can be a way to propose the key ingredient for facilitating BPR in other healthcare processes.

Creating a Healthy Ergonomic Environment Via Business Process Reengineering: A Phenomenological Perspective

This research study aims to reveal how far the Business Process Reengineering (BPR) in organizations create a healthy ergonomic working environment and how far the organizations can take constructive steps to maintain such working place for a long period of time. When the organizations implement the BPR, human factors have been ignored and the financial and competitive benefits have been taken into consideration. This research paper explores by incorporating the qualitative method- phenomenology to investigate and interpret the research findings. It is found that many physical disorders occurred due to the improper implementation of BPR. This research recommends that the transformation of BPR should consider the human safety and health and also the vendors of hardware, software and other manufacturers of equipments and furniture should also pay attention to the human convenience and health for a continuous working schedule to promote a healthy ergonomic working environment.

Organizational Enablers of Business Process Reengineering Implementation: An Empirical Study on the Service Sector

The purpose of this paper is to investigate the main organizational factors that contribute to the successful implementation of business process reengineering (BPR) in the Egyptian banking sector. These factors include management commitment, information technology (IT) infrastructure, people management, change readiness, centralization and formalization.,The key organizational enablers were identified through an extensive literature review. Then, statistical analysis was carried out based on data collected, using a questionnaire instrument, from 184 managers employed in 38 banks operating in Egypt.,The results of the study indicate that management commitment, IT infrastructure, people management, change readiness and organizational structure with a low degree of formalization are critical enablers for implementing a successful BPR program within the Egyptian banking sector.,The results may support managers of banks in identifying and assessing the influence of integrating organizational factors that facilitate or hinder the successful implementation of BPR.,Since 2004, the Egyptian banking system has involved in major reform programs and many BPR efforts. Much research effort is required to investigate the BPR projects within the Egyptian banks in order to develop a concrete base of knowledge and understanding of the nature of BPR and factors that support its successful implementation. Moreover, there is an insufficiency of empirical studies regarding the implementation of BPR within the Egyptian service sector. The current study fills this gap by exploring and examining the main organizational factors affecting BPR implementation in a developing country.

Designing Improvement of Procurement Business Process Reengineering Approach : A Study Case of Insurance Company

Streamlining procurement process is one of the strategies to reduce cost of a company, especially in the insurance industry. This research aims to propose design improvement of procurement process in insurance company by implementing Business Process Reengineering (BPR) method. Data collection regarding procurement process was collected in one of life insurance company in Indonesia. This research uses BPR method which consist of three steps namely mapping as-is process, analyze as-is process, and modeling to-be process. Mapping as-is process using iGrafx standard Business Process Modeling and Notation (BPMN). Analyze as-is process by its process time to indicate problems. Modeling process to-be by using BPR best practices that will be prioritized using AHP method and selected using pareto analysis. Scenarios for to-be process then created based on the selected best practices, that will be inputed into the simulation model iGrafx standard BPMN. This research produces three scenarios of to-be process for procurement in Indonesian insurance company that reduce 35-76% of the process time compared to as-is process.

Business process reengineering framework and methodology: a critical study

Business process reengineering (BPR) has become a most popular change management approach for radical redesign and improvement of business process. It promotes companies to do things effectively in order to achieve overall quality. Unfortunately, it has been estimated that more than 70% of BPR implementations have failed to achieve expected results due to lake of suitable framework and methodology. Therefore, the author tried to assess the available some different BPR framework and methodology aiming to develop a suitable framework and methodology as well as to fill the literature gap. The other aims of this study are to study the BPR factors that may influence the performance and to explore the implementation level of BPR in Indian manufacturing organisations. In this paper, a proposed common BPR framework and methodology for organisations has developed based on the design of recent BPR frameworks and methodologies identified in the literature. The major component factors of BPR for the manufacturing organisations have been shown in figure. This paper also presents the success and failure factor that affect BPR projects. Finally, the conclusion places the findings of this study and outlines the expected benefits of BPR.

Business process reengineering framework and methodology: a critical study

Business process reengineering (BPR) has become a most popular change management approach for radical redesign and improvement of business process. It promotes companies to do things effectively in order to achieve overall quality. Unfortunately, it has been estimated that more than 70% of BPR implementations have failed to achieve expected results due to lake of suitable framework and methodology. Therefore, the author tried to assess the available some different BPR framework and methodology aiming to develop a suitable framework and methodology as well as to fill the literature gap. The other aims of this study are to study the BPR factors that may influence the performance and to explore the implementation level of BPR in Indian manufacturing organisations. In this paper, a proposed common BPR framework and methodology for organisations has developed based on the design of recent BPR frameworks and methodologies identified in the literature. The major component factors of BPR for the manufacturing organisations have been shown in figure. This paper also presents the success and failure factor that affect BPR projects. Finally, the conclusion places the findings of this study and outlines the expected benefits of BPR.

The impact of ISP, BPR, and customization on ERP performance in manufacturing SMEs of Korea

Purpose This paper aims to assess how enterprise resource planning (ERP) performance of Korean small and medium enterprises in manufacturing differs according to different levels of business process reengineering (BPR), information strategic planning (ISP) and ERP customization. Design/methodology/approach A questionnaire survey was carried out in this research. Responses from 96 small and medium manufacturing companies that have adopted ERP systems were analyzed. Findings The results of this study suggest that ISP and BPR implementation are positively correlated to ERP performance. Originality/value While consulting and customization costs have positive impacts on ERP performance, the level of customization does not influence performance. As one of the pioneering studies that investigate the impact of BPR, ISP and ERP customization on small and medium manufacturing companies, this research contributes to both theory and practice.

Business Process Reengineering in Healthcare: Literature Review on the Methodologies and Approaches

<p>As global spending on healthcare increases and service improvement is not adequately reflecting on resource consumption, many healthcare organizations therefore resolve to improving their services by implementing Business process reengineering (BPR). BPR is a business strategy adopted by so many healthcare organizations in order to efficiently and successfully manage their business using currently available technology. BPR has been a hot topic in Information Systems discipline and extensive research has been carried out in different settings with numerous methodologies and approaches. As a result of ever changing nature of BPR this paper intend to provide additional knowledge exploring the current level of development of BPR in healthcare. To achieve this, a total of 27 articles from Science Direct database, 15 from IEEE explore, 16 from Taylor & Francis, 25 from SpringerLink and 8 from SAGE Hub database covering the period from 2005 to early 2014 were analyzed based on their setting and methodology. And finally the article concludes with suggestions for future research related to BPR in healthcare.</p>

Implementation of Business Process Re-Engineering in the Service Sector

Achieving successful performance for the organizations is a choice of each and every organization. In this competitive age every organization needs to improve its performance as much as possible. Business process re-engineering (BPR) is no more an innovative technique and many organizations including service sectors are using this as a technique in their originations. Enterprise Resources Planning is a complex piece of software and the contemporary organizations are using this as a source in order to implement the BPR. It is believed that, hospitals are one of the most challenging organizations to implement the change in their business processes. This research is conducted by using quantitative approach to analyze the implications of BPR in a private hospital in Saudi Arabia. It is concluded that after the implementation of ERP system the both stakeholders’ patients as well as employees including doctors are much satisfied with the new system.

Factors Affecting the Implementation of Business Process Reengineering: Taking into Account the Moderating Role of Organizational Culture (Case Study: Iran Air)

Abstract Business process reengineering (BPR) has been proposed as an effective managerial tool to deal with technological changes as well as the marketing changes in today's competitive markets, which minimizes activities costing across the processes or the entire organization by analyzing and redesigning workflow and processes inside and outside the organization. Unfortunately, the advantages of business process reengineering and how to implement and monitor it have not been known in the Iranian airlines and even taking into account the strategic and important role of this industry in the country's economy, no basic and effective research has been conducted on the use of this process in such companies. The main objective of this study is to investigate the effect of technical factors, human factors as well as the moderating effect of organizational culture on implementing business process reengineering in Iran Air. Research method of this study is applied in terms of its objective and it is descriptive-survey in terms of its method. The statistical population of the study included senior managers, middle managers, operational managers and supervisors and their total number was 312. The results of the analysis of statistical data show that human factors and technical factors affect the implementation of business process reengineering in Iran Air. Organizational culture also moderates the effect of human factors on the implementation of business process reengineering in Iran Air.

The Effect of Business Process Reengineering Factors on Organisational Performance

This study empirically investigated the effect of business process reengineering factors on organisational performance in the Saudi context. A quantitative approach was employed whereby this study focused on Riyadh factory for re-refining oils employees. A total of 110 useable questionnaires were used in the statistical analysis. Business process reengineering factors that were investigated include the major improvements after business process reengineering, the major changes after implementation of business process reengineering and the personal gain after business reengineering process. The results showed that the only two factors out of the three do affect organisational performance in Riyadh factory for re-refining oils employees namely the major improvements after business process reengineering and the major changes after implementation of business process reengineering. Keywords: Business process reengineering, organizations performance, personal gain.

A critical analysis of information technology and business process reengineering

This paper discusses the role of information technology in business process reengineering (BPR). A conceptual model has been developed to illustrate the role of information systems in BPR and the type of information systems required to integrate functional areas in manufacturing. The managers should focus more particularly on information technology (IT) which is designed for mechanising existing processes before using it as an enabling agent of BPR. It is also a major challenge for managers to eliminate forms of work that do not add value, before using technology for mechanising it. Process simplification has been a tremendous interest for managers because information system (IS) is necessary for effective management of material flows in manufacturing. The implementation of BPR using innovative application of information technology (IT) aims at flexible, team-oriented, and cross-functionally coordinated management. A framework has been presented in the paper for the design and development of a more effective BPR system with the help of advanced IT.

Assessment of critical success factors of business process re-engineering in the Nigerian oil and gas industry

Business Process Re-engineering (BPR) is defined as the critical analysis and radical redesign of existing business processes to achieve breakthrough improvements in performance measures like cost, quality, speed, profitability and services. The purpose of this paper is to identify the critical success factors of BPR implementation, to evaluate their effects on the primary measures as expressed by the operational performance and the secondary measures as expressed by the organizational performance, and to find out the effect of the operational performance on the organizational performance of Nigerian oil and gas companies. To achieve these objectives, an empirical study was conducted via the administration of 650 self-administered copies of questionnaire to a randomly selected senior and management staff of eight (8) re-engineered Oil and Gas Companies in Nigeria. Using the framework from Khong & Richardson (2003), factors manifesting operational performance and organizational performance were regressed on the Critical Success Factors (CSFs) manifesting successful BPR. Findings based on the survey revealed that successful BPR can positively affect both operational and organizational performance measures in the Nigerian oil and gas companies.

IMPROVEMENT OF BUSINESS PROCESSES OF THE ORGANIZATION CONSIDERING RISK

It is proposed to analyze the methods of optimization of business processes of the organization. The results of which is proposed to apply to the method of reengineering of business processes of the organization. Conclusions about the need to implement business process reengineering of the organization of the risk having an impact on its operations are made.

Synergizing Business Process Reengineering with Enterprise Resource Planning System in Capital Goods Industry

Business Process Re-engineering (BPR), a concept to business strategy, made its impact in industrial sectors with the advent of liberalization, privatization and globalization of the Indian economy. But, BPR alone can’t fetch the desired benefits in terms of profitability and sustainability of an organization without properly addressing the issues and problems of external stake holders throughout the supply chain. Introduction of Information Communicated Technology (ICT) driven cross functional concepts like Enterprise Resource Planning (ERP) seamlessly integrated all functional areas and brought about significant improvement in business process as well as the productivity of the companies. With service operation growing rapidly, ERP expanded its scope to synergize back office function automation with front office functions.Customer centric business environment like capital goods in manufacturing sector, it is always paramount importance to critically analyze the flow of business process with changing market scenario. Functionality like planning of an ERP system provides business enterprises the much sought after means to manage production capacity, material availability and shipment schedules. Forward looking Company is on serious lookout of realigning its business strategy to strengthen its market base while making forays into new business areas. Of the many initiatives taken so far, the one that holds the key to its long term sustainability is the successful implementation of BPR. Integrating all facets of business activities with a cost-effective manner both in ‘front’ as well as ‘back’ office automation is a real challenge today. Synergizing the two, however, is the challenge to the stakeholders at large; as multiple issues, both technical and non-technical, need to be addressed concurrently while putting a strategic model to work. Interestingly, not much work has been done in this area….further study is envisaged. Here an attempt has been made in orchestrating a scenario building exercise in order to break the jinx that capital goods industry has not been able to achieve despite best of its efforts.

The Challenges of Implementing Business Process Reengineering in Social Security Organization: The Impact of Structural Features and Human Resource Management

The Challenges of Implementing Business Process Reengineering in Social Security Organization: The Impact of Structural Features and Human Resource Management

Business Process Reengineering driven by customer value: a support for undertaking decisions under uncertainty conditions

The field of Business Process Reengineering (BPR) has recently observed the birth of Decision Support Systems (DSSs) as a solution for overcoming the limitations of previous initiatives. The numerous failures concerning earlier BPR implementations are mostly ascribed to the introduction of best practices from other industrial experiences without proper adaptation to the local specificities, as well as by the inadequate consideration of uncertainty issues within decision making. A considerable amount of DSSs integrates issues dealing with customer opinions and behaviours and takes into account the uncertainties related to the relevance and the implications of the gathered feedbacks. In such a context, the paper describes an algorithmic model (implemented in a computer application) for supporting decision making that quantitatively relates the phases of a business process with its outputs, with reference to the contribution in generating customer value. The proposed decision support method can be advantageously employed especially in those cases characterized by time pressure and impossibility of performing suitable customer surveys. The model sheds light on process value bottlenecks and provides indications about the most beneficial reengineering activities. Context uncertainties are managed by applying Monte Carlo simulation. Such a measure allows evaluating the share of risk ensuing from redesigning certain business process phases.

Designing a conceptual framework to enhance the success of Business Process Reengineering in hospital environments based on holonic structures

In order to tackle the numerous problems facing with service management in healthcare industry, various quality improvement (QI) techniques are used for improving the quality of services in this section. Among with these techniques, Business Process Re-engineering (BPR) has more potential to solve these challenges, due to its focus on fundamental changes. However this approach, in turn, have a significant executive challenges and problems, especially in change process, which is rooted in sever hierarchical structure in these environments particularly in hospitals. Hence, whereas the process-oriented structure is one of the critical success factors in BPR implementation, this structure cannot be completely employed in hospital environments. To overcome mentioned obstacle, this research aims to develop a new organizational structure in the process of BPR implementation in hospitals, based on “Holonic concepts” as a kind of nonhierarchical structures. In his model, each care services is met by means of some “care holons” that each of them can be adapted according to structural requirements of related services and consequently can bring advantages of both vertical and horizontal organizational structures.

Implementation of Business Process Reengineering in Human Resource Management

The whole business of an organization is carried out through business processes. The process is a set of interconnected activities with interactions, which are transforming the object (as its input) into a result (as its output), where employees are adding a certain procedural values, using the resources of the organization. There are permanent requirements for the changes in performances, innovations, increasing flexibility and improving the economic performance of the company trough the process orientation.The main objective of this paper was to explore possibilities for improvement of important business processes, such as human resource management, in petroleum industry with the technique of business process reengineering and business process improvement. In this paper the authors presented the improvement process of one of the most important function in each organization – human resources function, by using management tools of BPR supported with the lean tools such as value stream mapping VSM. Methodology used in this paper included step approach in line with the Harvard Business School Business (HBS, 2010) process improvement supported with value stream mapping (VSM) lean tools.In the first part of the paper, the authors presented a theoretical review of the literature of business process reengineering and human resource management (HRM), with a special focus on the function of human resources in large companies where the research was done. After the theoretical review, business process improvement (BPI) of HRM in specific company was presented trough comparison of the state of HR function before restructuring and the state of the performances of the HR function after the BPI implementation with all the characteristics and efficiency indicators.Based on the obtained results, it can be concluded that the combination of HBS methodology and VSM tools can contribute to the improvement in the form of the reductions of hierarchical levels in organization within the company and in the form of advancement of work processes within the company. This was primarily reflected in the increase of the effectiveness and efficiency, in reducing of the time required for the execution of the processes, and saving resources.This paper presents one year case study, where the research was made to point out the significance of BPR of HR function in large companies. The authors tried to explain the main areas of HR process in a large production companies so as the improvements could be achieved by using BPR techniques supported by VSM lean tools.DOI: http://dx.doi.org/10.5755/j01.ee.25.2.4590

How business process reengineering affects information technology investment and employee performance under different performance measurement

Business Process Reengineering (BPR) is an approach for business process transformation and unconstrained reshaping of all business processes. This study examines the impact of BPR on information technology (IT) investment and employee performance. In this study, it is considered to be likely that employee performance will be improved by performance measurement, and thus, we intend to set up a performance measurement process which is similar to the employee's goal setting. To this end, this study examines the relationship existed between performance measurement and performance. The obtained results show a positive relation existing between IT and BPR implementation, and employee performance and BPR implementation. Moreover, the empirical result supports that performance measurement associated with cost reduction and lead time shortening in the internal processes and quality improvement in the external processes can improve the performance.