Description Of Business Processes Research Articles

Aplikasi Manajemen Komplain Gedung Plaza Setiabudi Menggunakan Framework Ionic

PT Jakarta Setiabudi Internasional Tbk manages an office building located in South Jakarta, namely the Plaza Setiabudi building, with a total area of ​​22,264 m2 that can be rented and while maintaining performance and improving service levels to maintain the loyalty of building tenants. In services to building tenants, there are complaints, so that several departments involved in handling tenant complaints include Facility Management, Tenant Relations, Engineering, House Keeping, Security, and Parking. complaints to find out the process, so that customers do not need to meet employees directly and the building tenant complaint management process can be completed, the building tenant compliance management application is designed using UML (Unified Modeling Lagunage) to help describe business processes and in making applications using the Java and C# programming languages and to optimize the database using the ionic framework.

Rancang Bangun Sistem Informasi Komplain Pada PT. Adya Prima Kelola Berbasis Web

PT. Adya Prima manages buildings in Jakarta and other areas in Indonesia, one of which is The Lavende Residence Apartment. The existence of komplaints at The Lavende Residence Apartment which is managed by PT. Adya Prima is currently accepting komplaints from apartment residents through handling officers, so that residents need more time to complete the komplaint process. So, a web-based komplaint application was designed that can be used by residents to file complaints to find out the process, so that customers do not need to meet directly and the complaint process can be resolved. The complaint application is designed using UML (Unified Modeling Language) to help describe business processes as well as in making applications using the PHP and MySql programming languages.

SECURING BUSINESS FLEXIBILITY IN CONDITIONS OF WAR IN UKRAINE

The article is devoted to development of provisions for securing business flexibility in conditions of war in Ukraine. It is recommended that even during the war Ukrainian companies should strive to follow the scientific approaches to management, including the process approach as one of the most widely used. The article stresses the advantages of process approach to management and Business Process Management as its practical implementation, such as standardization of business processes (allowing companies to continuously follow the optimal way to perform the business process, to automate it and to decrease the variability of its outputs); integration of different functional areas in company’s activity; improved productivity; continuous business process improvement; visibility, transparency and measurability of the company’s activity, allowing to determine and eliminate the root causes of business process failures; clear definition and distribution of duties, roles and responsibilities in the company; improved knowledge management and auditing procedures.
 Despite the point of view that Business Process Management decreases the business flexibility due to standardization of processes, the article states that being properly designed, business processes must have multiple alternative scenarios, allowing to quickly changing the way the business process is performed and thus improving its flexibility. But even if a company was not prepared for the scenario of war, it can follow the recommendations provided in this article in order to secure the flexibility of its entire business and separate business processes. Such recommendations include actualization the key reference points in the company’s activity (goals, customers, suppliers, products, etc.); identification of the most problematic business processes affected by the war; development or change of the business process descriptions, which must be more or less detailed depending on the level of process, its technological variability and the level of uncertainty in environment; reviewing the requirements to business processes outputs and inputs; and reviewing the business rules related to changes in business processes.

The process approach using for the optimization and risk decreasing of the business marketing activity

The aim of the article. The aim of the article is an investigating process approach inoculation advantages for the risk decreasing and sales policy enterprise optimization. Analyses results. It was considered the main organization management approaches and the application features in the article. The strategy choice is determined by management goals, the period of application, making management decisions time, the tasks’ difficulty, the senior management qualification, the organization status during the time of decision-making, and the internal and external environment characteristics. In conditions of the variability increasing and environment complexity, the process way allows to ensure the organization flexibility and adaptability, eliminate interfunctional barriers, and increase interest in client satisfaction. It involves to the management through the business implementation processes as a sequential logical actions for processing resources into a product or service that satisfies the needs of internal or external consumers. The main, auxiliary, management business processes and development business processes are distinguished by their influence on value formation. The sequence of process management implementation consists in carrying out a strategic analysis, developing an organization strategy, setting priorities, compiling a register of business processes, establishing their goals and metrics. Also, a necessary component is the owners’ determination and limits of business processes, the creation of a planning and controlling system, a detailed description and documentation of business processes. The management of the organization makes possible to identify and timely eliminate such mistakes as the duplication presence, redundant functions, lack of information, violations in its transfer or information creation that is not used, inconsistency of interfaces, low productivity or business process isolation. The need to model sales activity is determined by the creating the organization's value chain role. Providing value to the consumer is realized through the sale of the company's products or services, which is one of the main business processes. The article examines the external and internal factors of influence on the formation of the company's marketing sales policy, the factors that determine the level of the quality, complications that may arise in the absence of business processes automation. Conclusions and directions for further research. The further development of company's marketing sales policy involves the progressive techniques using and sales process organizing methods with the help of automatic data recording and the creation of a customer contact center that has an interactive virtual customer reply and includes: the creation and development of the distribution ways structure and the system management; the sales methods option for different product groups and geographic markets; the security of the funds influx for the overturn products and services. All these activities influence to the predictability of the organization's working results increasing and business risk decreasing. The most difficult automating business processes creating problem is the processes decomposition of the upper conceptual level into the comprehensive work operation with the logical mistakes avoidance. Further theoretical investigation thereupon consists in the idea of the management procedure model agreement and the implementation model reasoning course, which is achieved through the process mining modeling strategy implementation and description of the enterprise's sales activity business processes

Proposal of BPMN extension with a view to effective modeling of clinical pathways

PurposeThe aim of the article is to propose BPMN extensions that facilitate the modeling of Clinical Pathways in a way that enables for various groups of users, the transfer of a much wider range of information in the form of process models without compromising their readability and usefulness.Design/methodology/approachThe paper uses the design science research methodology (DSRM) and covers phases of a design-oriented research project extending BPMN notation for clinical pathway modeling.FindingsThe article proposes extensions of BPMN in 5 areas, enabling standardization of the description of business processes of different natures and complexity and in turn meeting the needs and requirements of modeling clinical pathways and, more broadly speaking, knowledge-intensive business processes (kiBPs) in general. As shown by the evaluation carried out among medical personnel, the proposed extensions allow for the readable transfer of a considerably larger body of information relevant to the planned, conducted and assessed therapy (kiBPs) than the current BPMN 2.0 standard.Originality/valueThe BPMN extensions proposed in the article fill the gaps in this notation and do not require users to know many notations, which in practice is unrealistic. Defined extensions to the BPMN specification makes it possible to standardise the description of processes of different natures and levels of complexity. In this way, both simplified models (and views of models) dedicated to users unfamiliar with BPMN and models (or views) using advanced possibilities provided by BPMN can be based on one standard, even if they use only a small part of its possibilities.

Sistem Informasi Wisata Kuliner di Kabupaten Lebak Berbasis Web

Technological developments are increasingly rapid and easy to use, one of which is the development of information technology which can also contribute to the existence of an area that has culinary tourism potential. In the business world, the role of technology is very important, and it can be said that it has become a primary need for entrepreneurs at this time. Likewise for culinary, which has utilized the internet network to present various information, both from information on places, menus, and prices in the field of information technology. However, for culinary information in Lebak Regency on a website, while this is still incomplete and there is no website that specializes in culinary tourism in Lebak Regency. Therefore, a web-based culinary tourism information system application design is needed in Lebak Regency to make it easier for the public to find culinary information in Lebak Regency. System design and implementation will begin with system requirements analysis or known as system requirements analysis. This is intended to obtain the appropriate system specifications. In the design stage. Unified modeling language (UML) is used to clearly describe business processes. The test results of the website-based culinary tourism information system in Lebak Regency show that the features contained in the application can work well such as managing culinary data, managing admin data, managing member data. This information system has three users on the system, namely admin, member and user.

Enterprise Architecture Planning Using TOGAF Framework Case Study Dampit Village

As an administrative area under the Sub-District, Kelurahan Dampit does not yet have an information system and information technology that supports its activities, such as technical administration for all activities inside Kelurahan Dampit, reporting and monitoring of monitoring of community activities, administration of correspondence, population registration, inventory of problems related to community services, manufacturing report on the implementation of duties and filing. Therefore, it is necessary to plan an enterprise architecture to increase the effectiveness of work in public services, reporting, monitoring and managing the internal functions of the Kelurahan. This study discusses the planning of enterprise architecture in Kelurahan Dampit using the TOGAF (The Open Group Architecture Framework) framework with the ADM (Architecture Development Method) method as a method used for guidance or tools to plan, design, develop and implement information system architecture. This enterprise architecture planning will produce a business architecture blueprint that describes business processes, an application architecture that describes application design and interactions with other related applications, a data architecture that describes data storage, management and access, a technology architecture that describes the supporting hardware and software application infrastructure as well as the roadmap for implementing the application for Kelurahan Dampit.

METHODOLOGICAL APPROACHES TO THE FORMATION OF INNOVATIVE ENTERPRISE MANAGEMENT TECHNOLOGIES IN THE DYNAMIC BUSINESS ENVIRONMENT OF CONSTRUCTION DEVELOPMENT

The scientific-applied task of increasing the accuracy of the determination of the estimated value of the construction object (estimated cost of the construction object) requires new methods of solution, especially for construction objects that are planned for inclusion in the investment program. There is still no complete information about the processes of formation of the ECCO and the system of management decisions that ensure planning, regulation and cost control during the implementation of investment programs. What is needed is not just information, but a knowledge base, which, as the analysis showed, is rather characterized by its absence, since the composition of the input data and the requirements for them have not been determined for the substantiation of the ECCO and its management. According to the author, in order to solve this task, it is advisable to create an organizational and economic mechanism for the management of ECCO, the key blocks of which are the developed economic-mathematical model of ECCO (EMM ECCO) and the organizational model of management of ECCO (OMM ECCO) in order to provide informational support and interaction of construction stakeholders. Within the framework of the research methodology, the conceptual and methodological principles of the implementation of the project of strategic innovative changes for construction stakeholder enterprises are substantiated: these principles are formed through the integration of methodical platforms of enterprise economy, strategic management and construction development is considered as a target project and a regulated environment for the achievement of planned improvements by stakeholders enterprise and changing the enterprise's position in the market of construction works and services through the implementation of the intra-firm strategic innovation project. The key to the success of the application of the created methodological foundation for the needs of adaptation and development of the construction enterprise is the properly identified "state of enterprise adaptability and identified maturity to the implementation of changes." Within such identification, the limits of the situational-strategic maturity of implementing changes for the enterprise-stakeholder are stratified, and the economic features of the processes that take place in the enterprise at each level of maturity are summarized. Five levels of maturity are defined, each of which has its own characteristics of strategy, description and formalization of business processes, structuring of management technologies, and the state of formation of the information and communication space.

Accounting substantiation of expenditure of optimization of business processes in it-industry enterprises

Introduction. Relevant information about all aspects of doing business, its external and internal environment is the basis for effective management decisions. IT business is characterized by an individualistic approach to each project, and therefore business processes in the IT industry have certain features that require constant optimization and reengineering. In management accounting, where information is created on a clear methodological basis on the principles of reliability, you can track all the facts of economic activity in their relationship and justify the feasibility of optimizing business processes.Goal. The study aims to study the features of doing business in the IT industry, description and classification of possible and appropriate business processes in IT companies, development of methods for analyzing the effectiveness of business processes and justification of their optimization by management accounting. The object of research is the business processes of IT companies, and the subject - the possibility of accounting justification for the need to optimize them in the dynamic conditions of business.Research methods. The research is based on the modern theory of process control, along with which the methods of theoretical generalization, monographic method, economic- mathematical methods and modelling methods, methods of formalization and expert evaluations were used. For the analysis of efficiency and substantiation of expediency of optimization of business processes in IT business methods of their qualitative and quantitative analysis are applied.Results. The essence of business processes in the enterprises of the IT branch is studied, features and specifics of their functioning are analyzed, the system of information and organizational support and the accounting substantiation of expediency of optimization of business processes is offered. Methods of factor analysis revealed the conditions for achieving the efficiency of business processes, methods of analysis of hierarchies developed an accounting system for the formation of quantitative and qualitative information about the need to optimize business processes to achieve their effectiveness taking into account environmental factors.Perspectives. Prospects for using the results of this study are the development of guidelines for optimizing business processes in IT enterprises based on the creation of information about them in the subsystem of management accounting and the use of strategic analysis to take into account opportunities and threats to the environment. Further research on this topic may focus on quantifying business processes and developing quantitative and qualitative indicators of their effectiveness.

Transformation of innovation activity in modern corporate management

Aim. The presented study aims to substantiate the priority directions of corporate innovative activity in modern management in the context of structural digital transformations of the global economic system, which lead to the reformatting of business models of economic entities in the long term.Tasks. To achieve the set aim, the authors comprehensively analyze theoretical and practical approaches to the forms and methods of transformation of innovation management in the modern economy, and propose recommendations on promising directions for the sustainable operation of companies that provide competitive advantages of business in a single network space.Methods. This study uses comprehensive analysis, methods of synthesis, induction, deduction, and expert research using information and communication technologies.Results. In the context of the digital economy, it is necessary to create a flexible organizational structure of companies, since the goal of the top management is not only to increase the capitalization of the business, but also to form an image of the brand using the methods of collaboration, strengthening of horizontal ties, and intellectual capital in the digital space. Modern management is focused on the intensive development of big data technologies and makes allowance for the increased role of precision work with clients, digital marketing, and artificial intelligence. Justification of the IT strategy, correct description of business processes based on cloud computing, BPM and SBPM technologies, and development of open interfaces are key factors for the sustainable operation of innovative companies.Conclusions. The evolution of management under the influence of digital technologies has led to the reformatting of the companies' life cycle. In the long term, economic entities can achieve competitive advantages by developing innovative formats and the geography of customer presence in the network space. Cloud technologies, virtual space, e-commerce, web portals, and automated systems have a great effect on the correction of priorities of predicted scenarios for the development of business structures. Modern management is characterized by an increasing amount of investment of multinational corporations in the segments of technological chains with "mass demand". Internet games, e-commerce, centers for storing and processing information and analytical databases are the priority areas for the development of management. Intellectual capital, collection, storage, and processing speed of an array of statistical data have become a prerequisite for progressive economic growth. The transformation of the organizational forms of traditional business models has influenced the evolution of the role of companies, which are becoming an integral part of the digital ecosystem, since the ownership and processing of information and analytical data make it possible to ensure competitive advantages and to obtain the effect achieved by optimizing network interaction between economic entities. Companies on the core of digital ecosystems are adjusting their long-term development strategy under the influence of integrated management effects in a single network. The reformatting of management has occurred as a result of the development of new organizational forms of value creation within the ecosystem, which has reduced the consequences of external and internal risks of the world market using flexible and innovative forms of interaction between economic entities. In the digital economy, the high adaptability of network coordination and intersectoral interaction in innovation processes based on collective intellectual property has increased the effectiveness of management.

Description of insurance organization’s business processes from the perspective of internal control procedures

Subject. The article is devoted to essential conceptual, methodological provisions of internal control of business processes and its development. Objectives. The aim is to describe business processes to understand the operations and their sequence in insurance company’s activities, investigate control procedures used in the internal control of insurer's business processes, determine the strength of control procedure and optimize the internal control of the insurance business. Methods. The study employs economic and mathematical methods, methods of grouping, statistical research, economic analysis, comparison. Results. I provide a detailed description of business processes of the insurance company, link control procedures to each business process, determine the specific weight of every control procedure in a particular business process. The extended description of business processes in the insurance business in the context of control procedures enabled to calculate the indicator of strength of insurer's control procedure. Conclusions. The effectiveness of business processes of any insurance company largely depends on the control activities of the insurer. Optimally selected control procedures, which are the most appropriate for a particular process, represent the optimization of internal controls of insurance activities.

FORMATION AND ORGANIZATION OF THE INFORMATION AND LOGISTICS SYSTEM OF THE SHIPBUILDING CLUSTER

The aim of the article is to develop the mechanisms of the information and logistics system of enterprises and organizations engaged in the design, construction, operation of transport vessels in order to maintain competitive positions on the inland waterways of Ukraine and in the river transport system of the European Union. The organization and functioning of the cluster has a positive impact on the search for consensus with all participants in river transport. The strategic guidelines of the cluster have been formed, where the participants combine resources to achieve the goals. An analysis has been carried out, which made it possible to determine the prerequisites for the creation of a national cluster of shipbuilding and ship repair. The functional and structural interaction of enterprises included in the business cluster for the construction and operation of transport ships has been developed. The basis for the organization of financial infrastructure is the creation of a specialized leasing company. The basis of the information and logistics system of the shipbuilding cluster is the production process, which is formed by the features of project-oriented production. The enterprises included in the business cluster are offered to describe business processes through reengineering mechanisms using the methodology of functional and structural modeling of logistics business processes, create a centralized electronic database and a single information network. The corporate information system combines the resources of a business cluster on the basis of a single information space.

CRITERIA FOR EVALUATING THE QUALITY OF BUSINESS EDUCATION IN BUSINESS SYSTEMS IN THE CONDITIONS OF WAR

Introduction. Ukraine is in difficult political and economic conditions. The war and the Covid-19 pandemic have a negative impact on the development of business systems. Losses caused by these events are not only economic, but also ecological, social and psychological. Instability of economic processes, forced relocation of enterprises, world trends and goals of sustainable development, internationalization processes caused a change in the business model. Enterprise systems have become more flexible and respond more quickly to the changing environment, both internal and external. In these conditions, the business needs updating and deepening the acquired knowledge and skills of employees in business schools or on remote platforms. This approach forms a global network of updated knowledge, draws attention to foreign methods of conducting business, evaluates the effectiveness of the processes of functioning of business systems. The study is focused on identifying the main criteria for assessing the quality of business education in entrepreneurial systems. Materials and methods. The methodological basis of the research is general and special scientific methods: generalization, abstraction, analysis, synthesis, logical-historical analysis, induction and deduction, comparison. The information base of the research consists of materials of research reports on the quality of education, periodicals and monographic publications. Results and discussion. The professional training of teachers is the guarantee of a high level of quality in the training of students. An important aspect of the quality of higher education is the formation of leadership qualities in graduates, planning and definition of a development strategy, description of specific business processes, personnel support, awareness and openness of information, customer orientation, evaluation of results. The quality of education is the factor that determines the economic development and competitiveness of the country, increases the world rankings. The basis of a successful business is high-quality business education, which is provided both by educational institutions and public organizations, educational hubs, and distance learning platforms. Internet platforms and educational hubs began to actively develop in Ukraine, in addition, education for adults was formed. Moreover, in the market of educational services, business education is provided both by educational institutions and hubs, remote platforms, the Women's Chamber of Business of Ukraine, and the public sector through grant programs. Two business schools are well-known in Ukraine: Ukrainian Catholic University (Lviv Business School) and Kyiv-Mohyla Academy (Kyiv Business School). In general, in economic educational concepts during business education, the main criterion for evaluating efficiency is the "balance of interests". It is defined as one of the key benchmarks in assessing the quality and effectiveness of personnel training. Over the past ten years, business education in Ukraine has been developing quite dynamically, absorbing foreign experience. Business-oriented people show ambition, learn to defend their own interests and conceptual approaches to conducting their business. Assessment of the quality of business education is an important element in the activity of the entrepreneurial system. The criteria for assessing the quality of business education should be determined in such areas as: learning motivation, learning process, learning effectiveness. Conclusions. Despite the war in Ukraine, business education remains popular and gaining momentum. In general, business education is changing the format from offline learning to online. Educational hubs, remote platforms and courses that are offered in parallel to trainings and business education programs for deepening or consolidating certain knowledge or skills are gaining more and more popularity. Changing market requirements, as well as internationalization processes, affect business development and necessitate continuous self-development and training. In business education, the main criteria for evaluating the quality of education are: 1) the salary level of graduates; 2) demand for graduates of a separate business school; 3) assessment system for individual practical tasks; 4) qualification level of business school teachers; 5) material and technical support of educational space; 6) innovative approaches in teaching; 7) use of foreign experience to form training programs.

Automation of the distributed applications development based on the description of the subject area

An approach to automation of the distributed information systems development is proposed, which makes it possible to radically reduce the role of traditional development, up to the complete transfer this function to specialists in the subject area of an automated enterprise. It is proposed to achieve this through the development of a specialized multi-level language for describing subject areas, built on the ideas basis of the domain driven design, event storming and other means for describing business processes. A certain phasing in the implementation of this approach is proposed. Examples of implementation of some components are given. The necessity of the intermediate representation standardization for the subject area description is shown. Keywords distributed information system, development automation, domain-specific design, domain description language

PROCESS-STRUCTURAL TRANSFORMATIONS AS A PRIORITY VECTOR FOR THE DEVELOPMENT OF AN INNOVATIVE PLATFORM FOR CONSTRUCTION DEVELOPMENT

The article is devoted to the development of methodological bases for the formation of a process-oriented management system of a construction company-developer based on a business-targeted approach, which involves transforming a set of business goals into a topology of its centers of management and executive responsibility. the activities of these centers to ensure the effectiveness of their subordinate processes and create value for stakeholders of the construction company. Analysis of scientific works of domestic and foreign authors has shown that today there is no stable conceptual basis for the process approach to management. First of all, this is evidenced by the many definitions of the core concepts of "process" and "business process", which are synonymous and interpreted by the horizontal model of "entry – action – exit", which does not reflect the essence of management as an inseparable union of four PDCA functions. Within the PDCA cycle (known as the Deming Cycle, the Schuhart-Deming Cycle), Plan, Do, Check, Influence (Act), Business Process is seen as an interconnected hierarchical pair that consists of a process (management object) and management process of the head (management entity), which allows the construction of process-oriented management of the enterprise in relation to two interrelated projections: "set of business processes" – "organizational structure of the enterprise". The tools of separation, structuring and description of business processes proposed in the work, in contrast to the IDEF and ARIS languages, provide the need and possibility to create a vertically and horizontally structured model of process management – a system of interconnected management and technological business processes. management chain of creating information value of enterprise management and its universality from the standpoint of instrumental support for the construction of process-oriented enterprise management systems.

Combining SDLC Method and ITIL Framework by Involving Auditors

The framework that provides best practice in IT service management is called IT Infrastructure Library (ITIL). The IT service management leads to the management of a service, this service is generated through the system development process. Each system has a different scale, characteristics, requirements, types, and properties but has the same stage in its development, that is by implementing the System Development Life Cycle (SDLC)
 Software developers on IT projects must implement SDLC by selecting a particular model process. But many IT development teams do not pay attention to software management frameworks or standards so that they will experience difficulties in planning, reporting work results, monitoring, controlling, etc., especially when all personnel in the team don’t have sufficient experience. It would be better if every software house company and IT Consultant applies the general framework and standardization so that the software development process will be more directed and produced high quality services.
 In conducting the SDLC process, an accountant is needed, in this case the auditor who has a role as an information provider in describing business processes in a company activity, the auditor also plays a role as controller that ensuring the system is in accordance with accounting regulations, and accountants also act as checker of the system so that the auditors must involved in the initial design of a system. The application of ITIL in the SDLC process will have an impact on the ease of the auditor in carrying out the duties.

Реинжиниринг бизнес-процессов ООО «Тэта Фуд»

This article discusses the improvement of the work of an enterprise in the production sphere of LLC "TETA FOOD", which consists in increasing the efficiency of employees of the enterprise by reducing the time for the formation of a full package of documents (UPD) for submission to the tax office for the purpose of refunding VAT to the exporting enterprise. In the analytical part, the features of the VAT refund to the exporting company are analyzed in detail. To formalize and describe business processes, the notation IDEF0 and IDEF3 was chosen. In the design part, the ―AS IS‖ model was analyzed and the main problems of the model were identified. A strategy for the future strategy based on the IDEF0 methodology was developed.

AGUTER a platform for automated generation of user acceptance tests from requirements specifications

PurposeThis article proposes a strategy to make the testing step easier, generating user acceptance tests (UATs) in an automatic way from requirements artifacts.Design/methodology/approachThis strategy is based on two modeling frameworks: scenarios and task/method paradigm. Scenarios are a requirement artifact used to describe business processes and requirements, and task/method paradigm is a modeling paradigm coming from the artificial intelligence field. The proposed strategy is composed of four steps. In the first step, scenarios are described through a semantic wiki website. Then scenarios are automatically translated into a task/method model (step two). In the third step, the task/method model obtained in step two is executed in order to produce and store all possible achievements of tasks and thus scenarios. The stored achievements are saved in a data structure called execution tree (ET). Finally, from this ET (step four), the UATs are generated.FindingsThe feasibility of this strategy is shown through a case study coming from the agriculture production systems field.Originality/valueGenerally, test design approaches deal with a small number of variables describing one specific situation where a decision table or workflow is used to design tests. The proposed approach can deal with many variables because the authors rely on scenarios that can be composed in order to obtain a tree with all the testing paths that can arise from their description.

Unleashing textual descriptions of business processes

Textual descriptions of processes are ubiquitous in organizations, so that documentation of the important processes can be accessible to anyone involved. Unfortunately, the value of this rich data source is hampered by the challenge of analyzing unstructured information. In this paper we propose a framework to overcome the current limitations on dealing with textual descriptions of processes. This framework considers extraction and analysis and connects to process mining via simulation. The framework is grounded in the notion of annotated textual descriptions of processes, which represents a middle-ground between formalization and accessibility, and which accounts for different modeling styles, ranging from purely imperative to purely declarative. The contributions of this paper are implemented in several tools, and case studies are highlighted.

R-BPMN for abstract modeling of business process patterns

PurposeThe authors use the extension mechanism provided by the Business Process Model and Notation (BPMN) to define roles, which allows roles to be fully aligned with the BPMN standard. The authors describe how a pattern can be defined in terms of roles and present the formal semantics of pattern realization and refinement to support systematic reuse of patterns in business process development.Design/methodology/approachIt is widely agreed that the use of business process patterns improves the efficiency and quality of business process development. However, few techniques are available to describe business process patterns at an appropriate level of abstraction to facilitate the reuse of patterns. To address this, this paper presents the role-based Business Process Model and Notation (R-BPMN), an extension of BPMN for abstract modeling of business process patterns based on a novel notion of role.FindingsThe authors apply R-BPMN in case studies for pattern realization and refinement and discuss tool support via an existing tool. The case studies demonstrate the practical benefits of R-BPMN in capturing pattern variability and facilitating pattern reuse.Practical implicationsThe findings imply a potential impact of R-BPMN on practical benefits when it is supported at the metamodel level in tool development.Originality/valueThis study addresses the need for abstract modeling of process patterns at the metamodel level, which facilitates the formalization of pattern variability and tool development to support various realizations of process patterns at the model level.