Journal Of Business Management Research Articles

Valuation of Patent-Based Collaborative Synergies under Strategic Settings with Multiple Uncertainties: Rainbow Real Options Approach

Recent years have seen increasing initiatives involving more applications of real options to value the strategizing process. These initiatives, referred to as Real Option Theory (ROT), imply greater inclusiveness of simple and advanced real options in strategizing processes. While substantial theoretical groundwork on ROT has been laid in corporate finance, and both qualitative and quantitative studies on ROT in business management journals are appearing on an increasing basis, there remain significant opportunities for more research on strategic synergism in patent-based acquisitions. In this vein, the current paper aims to explore a rainbow real options application (real options that are exposed to two sources of uncertainty) to measure patent-based collaborative synergies in high-tech mergers and acquisitions. Having conducted the deviant case study of ZOOX start-up’s acquisition by Amazon.com in 2020, this paper justifies the proposition of the employability of rainbow real options for the valuation of network and relational synergies in highly risky patent-based acquisitions with multiple uncertainties.

Flipping the South African Journal of Business Management: The implications of going Open Access

Flipping the South African Journal of Business Management: The implications of going Open Access

Service Quality In J&K Bank and Its Impact on Customer Satisfaction: Sem Approach

Customer satisfaction & service quality are two critical principles that firms must grasp if they are to expand and remain competitive in the business world. It is critical for businesses to be able to measure these constructs from the perspective of their consumers in order to better understand and meet those customers' requirements. It is widely accepted that service quality is vital to any modern business since it increases customer satisfaction, profitability, reduces costs, and improves customer loyalty and retention. The main purpose of the research paper is to assess the service quality and its impact on customer satisfaction. Service quality of private Banks is measured by the five dimensions of SERVPERF model i.e. reliability, tangibility, assurance and responsiveness .Both primary and secondary data were used to achieve the aim of the study. The secondary data collected through the Annual reports, past facts and figures provided through internet and journals of respective sample study organization. Thus, the purpose of this article is to examine the relationship between customer satisfaction and service quality. The finding of the research proves that customer satisfaction increases by offering high quality service Factor analysis and SEM were used to examine the data gathered from 141 customers in Jammu city. The result of the study proves that apart from reliability all other three variables (tangibility, responsiveness and assurance) plays a vital role in determining the customer satisfaction level. References Al-Slehat, Z. A. F. (2021). Determining the Effect of Banking Service Quality on Customer loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the               Jordanian Commercial Banking Sector. International Business Research, 14(4), 1-58. Anderson, E., & Weitz, B. (1989). The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research, 29(1), 18-34. Ayo, C. K., Adewoye, J. O., & Oni, A. A. (2010). The state of e-banking implementation in Nigeria: A post consolidation review. Journal of Emerging Trends in Economics               and Management Services, 1(1), 37-45. Bitner, M., Booms, B., & Tetreault, M. (1990). The service consequences of satisfaction Journal of Marketing, 5(4), 71-84. Booz, A., & Hamilton (1997). Internet banking: A study of potential. INC, New York. Cronin, J. (1998). Banking and Finance on the internet. John Wiley and Sons, NY. Bramantyo, B. A., Sudirman, I., & Umar, F. (2022). The Influence of Service Quality and Customer Satisfaction on the Trust and Loyalty. Hasanuddin Journal of Business               Strategy, 4(1), 62-72. Dixit, N., & Datta, S. K. (2010). Customer’s perception on internet banking and their impact on customer satisfaction and loyalty: A study in Indian context. Journal of Computing, 2(7), 131-145. Furnell, S., & Karweni, T. (1999). Security implications of electronic commerce: A survey of consumers and business. Electronic Networking Applications and Policy, 9(5), 372-382. Ganesan, R., &Vivekanandan, K. (2009). A secured hybrid architecture model for internet banking (e-banking). Journal of Internet Banking and Commerce, 14(1), 1-17. Ganguli, S., & Roy, S. K. (2010). Generic technology based service quality dimensions in banking: Impact on customer satisfaction and loyalty. International Journal of Bank               Marketing, 29(2), 168-189. Gbadeyan R. A., & Akinyosoye Gbonda, O. O. (2011). Customer’s preferences for e-bankingservices: A case study of selected banks in Sierra Leone.  Australian Journal of Business and Management Research, 1(4), 108-116. Ghafori, A. P., & Iranmanesh, A. (2012). New approach to study of factors affecting adoption ofelectronic banking services with emphasis on the role of positive word of mouth. African Journal of Business Management, 6(11), 4328-4335. Gronroos, C. (1996). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 37-44. Hair, Joseph F., Bill Black, Barry Babin, and Rolph Anderson. 2006. Multivariate Data Analysis, 6th ed. Upper Saddle River: Pearson Prentice Hall. Khraiwish, A., Al-Gasawneh, J., Joudeh, J., Nusairat, N., & Alabdi, Y. (2022). The differentialimpacts of customer commitment dimensions on loyalty in the banking sector in Jordan: Moderating the effect of e-service quality. International Journal of Data and Network               Science, 6(2), 315-324. Parasuraman A, Zeithaml VA, Berry L (1988). "SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality", J. Retailing. 64: 12-40. Ravichandran K (2010). Influence of Service Quality on Customer Satisfaction, Application ofSERVQUAL Model, Int. J. Bus. Manage. 5: 117-124 Sarkar, E., & Islam, M. S. (2021). Relationship between banking service quality and customer satisfaction of commercial banks in Cumilla district, Bangladesh. Journal of Public Value               and Administrative Insight, 4(2), 105-127. Stevens, J. (1992), “Applied multivariate statistics for the social sciences”, (2nd). Hillsdale, NJ: Earlbaum. Sugiarto, S., & Octaviana, V. (2021). Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 93-106. Wattoo, M. U., & Iqbal, S. M. J. (2022). Unhiding Nexus Between Service Quality, Customer Satisfaction, Complaints, and Loyalty in Online Shopping Environment in Pakistan. SAGE Open, 12(2), 21582440221097920. Zahoor (2011) SERPERF Analysis in the Banking Services, Unpublished Master theses, Karachi Institute of Economics and Technology

Organizational Commitment, Organizational Citizenship Behavior and Turnover Intention: The Moderating Role of Leadership Behavior

Organizational Commitment, Organizational Citizenship Behavior and Turnover Intention: The Moderating Role of Leadership Behavior

South African Journal of Business Management: Annual editorial overview 2021

No abstract available.

Correlation of Workplace Spirituality and Work Engagement among Faculty of the Senior High School of San Beda University- Manila

Correlation of Workplace Spirituality and Work Engagement among Faculty of the Senior High School of San Beda University- Manila

South African Journal of Business Management: Annual editorial overview 2020

South African Journal of Business Management: Annual editorial overview 2020

Communication Climate as Predictor of Perceived Corporate Governance and Organizational Success

Communication Climate as Predictor of Perceived Corporate Governance and Organizational Success

Discriminant Dimensional Personality Inventory Among Owners with Special Reference to Small-scale Industries in Dindigul District, Tamil Nadu, India

Small-scale industries play an important role in the economic development of the country. In India more than 50 per cent of workforces are self-employed ( Thavaraj, 2012 , International Journal of Business Management & Research, 2, 53–57). In spite of its importance, the small-scale sector is beset with the problem of sickness. A personality inventory is an evaluation tool that helps people to learn about their personality types. Personality inventory can teach what occupation and work environment are a good fit for an individual and guides to choose the right career. The purpose of the research work is to identify the dimensional personality inventory (DPI) variables that discriminates the owners of small-scale industries of ordinary (profit-making) units and highly sick units. The sample size of the study is 316 small-scale industrial units. The stratified proportionate random sampling technique was adopted to distribute the sample in the population. The researchers have used structured interview schedule to collect data from the respondents on their DPIs. It is revealed through this study that there are significant differences that are identified in the case of activeness, assertiveness, emotional stability, responsibility, decisiveness and leadership. The higher discriminant coefficients are identified in the case of emotional stability and leadership.

South African Journal of Business Management: Annual editorial overview 2019

CITATION: De Klerk, M. 2019. South African Journal of Business Management : annual editorial overview 2019. South African Journal of Business Management, 50(1):a1829, doi:10.4102/sajbm.v50i1.1829.

RESEARCH METHODOLOGY FOR THE ASSESSMENT OF THE INFLUENCE OF ORGANIZATIONAL CULTURE ASPECTS ON PROJECT SUCCESS

Recently the global trend to organize the activities of companies in different spheres and sectors of the economy on the project principle has become more relevant and acute. Heads of companies currently pay particular attention to the assessment of the result of the project and find the factors that affect its success. At the first stage of development of this problem, the researchers focused on the study of the indicators of the “iron triangle”, on the achievement the strategic goals of the company or on the meeting the interests of the project customers. Contemporary scholars focus on a wider range of project success factors, their ambiguity and multi-dimensionality. Organizational culture of a project is one of the most important factors as, on the one hand, its impact is well recognised, but on the other hand it is difficult to identify its impact as the culture interacts with other factors. Therefore, it is difficult to determine the boundaries of the impact. However, extending the success factors of a project to include aspects of organizational culture provides managers with an additional tool to achieve project results. The purpose of the article is to test the OCPS (Organizational Culture – Projects Successful) method that has been modified by the author according to the features of the Russian economy. The method allows determining the impact of organizational culture on the project success in different branches of activity. The research is based on a systematic and synergistic approach that considers the project success as a complex system in which the effect of the control action is not directly proportional to the efforts made. This is due to a wide range of possible factors that affect the success of the project, a high degree of uncertainty of the environment, as well as a variety of internal impulses of an organization. The method has been applied and tested in the case study of companies operating in a construction industry as a project is the main type of business for them. In this sector of economy, projects can attract large cash flows. However, unsuccessful projects lead to financial instability of a company. Qualitative and quantitative methods have been used in the study. The main results that have been obtained are 1) the determined aspects of organizational culture that affect the project success in the organisations operating in construction industry of economy: teambuilding, external communication and leadership; 2) the generation of criteria for their assessment and recommendations on the use of the identified aspects of organizational culture in order to increase the probability of success of construction projects. For this purpose a matrix of levels of success of construction projects has been proposed. The application of the matrix allows quickly responding to the problems existing in the project team. The obtained scientific results will allow project managers to get an additional tool to study the aspects that affect the success of an organization’s projects, as well as to identify the elements, influencing on which increases the opportunity to achieve project results. Further studies will be devoted to the testing of the suggested method in the case study of projects made by companies operating in other branches of economy. Subsequently, it will verify the method in the context of applicability to organizations regardless of their sphere of activity. Keywords project management, project success, organizational culture, organizational culture aspects, project efficiency, OCPS methods, construction industry of economy, institutional peculiarities.

A review of accounting research in internationalising journals in the South African region

Background: This study analyses the accounting research articles published by South African journals.Aim and setting: A review of accounting research in internationalising journals in the South African region that publish accounting research.Methods: The characteristics of accounting articles were analysed. Five journals were analysed, including the four internationalising journals, Investment Analysts Journal, Meditari Accountancy Research, South African Journal of Business Management, and South African Journal of Economic and Management Sciences and one local journal, South African Journal of Accounting Research (SAJAR).Results: The findings of this study will be of interest to journal editors, authors who would like their research to make an impact and be cited, as well as university research administrators and government higher education policy-makers.Conclusion: The analyses show that many of the highly cited articles have been published recently, boding well for the citation statistics of these journals in future and indicating some success in their efforts to internationalise. The citations of SAJAR lag behind the citations of the internationalising journals. Each journal publishes articles that cover different subject area(s). Within accounting research, accounting education and social and environmental accounting are popular areas of research, whereas taxation; the public sector; and management accounting are not well represented among published articles during 2015–2016 in these five journals. About half of all accounting articles claim their insights will contribute to the accounting literature, with much smaller percentages claiming to contribute to management, policy-making and practice. The most prolific authors and most prominent universities to some extent follow the most popular subject areas, with a social and environmental researcher, Warren Maroun, featuring strongly, and his university, the University of the Witwatersrand, being prominent. Large proportions of authors of 2015–2016 articles are from outside of Africa, speaking to the success of the internationalisation efforts of the internationalising journals, whereas SAJAR mostly publishes articles by African authors.

Big Data Analytics: A Review on Theoretical Contributions and Tools Used in Literature

The importance of data science and big data analytics is growing very fast as organizations are gearing up to leverage their information assets to gain competitive advantage. The flexibility offered through big data analytics empowers functional as well as firm-level performance. In the first phase of the study, we attempt to analyze the research on big data published in high-quality business management journals. The analysis was visualized using tools for big data and text mining to understand the dominant themes and how they are connected. Subsequently, an industry-specific categorization of the studies was done to understand the key use cases. It was found that most of the existing research focuses majorly on consumer discretionary, followed by public administration. Methodologically, a major focus in such exploration is in social media analytics, text mining and machine learning applications for meeting objectives in marketing and supply chain management. However, it was found that not much focus was highlighted in these studies to demonstrate the tools used for the analysis. To address this gap, this study also discusses the evolution, types and usage of big data tools. The brief overview of big data technologies grouped by the services they enable and some of their applications are presented. The study categorizes these tools into big data analysis platforms, databases and data warehouses, programming languages, search tools, and data aggregation and transfer tools. Finally, based on the review, future directions for exploration in big data has been provided for academic and practice.

Editorial

The current issue of Ushus – Journal of Business Management is an eclectic mix of conceptual and empirical papers. The importance of conceptual papers cannot be denied as they reflect systems of concepts, assumptions, expectations, beliefs and theories as well as reflections and the various relationships between them.
 In this vein, the first paper argues that albeit much technical advancement, it is the human capital that provides enough thought and stamina for any industry or institution to run. Hence, it is imperative for any organisation to take proper care of their employees. Underscoring the need for better employee care the article, A Comparative Study to Analyse the Effectiveness of Sexual Harassment Policies of IT and Non-IT Companies aims to analyse the effectiveness of sexual harassment policies of IT and Non-IT companies working in India.
 The second article Getting things done, virtually! -Role of Virtual Team Leadership in Virtual Team Effectiveness highlights various dimensions of leaderships with reference to virtual teams in its review of the literature. The study’s key finding states that shared understanding is a vital force that promotes the smooth functioning of the virtual team’s performance.
 The third paper stands testimony to the never-ending conflictbetween empirical papers and conceptual papers are continual. Nevertheless,it cannot be denied that empirical research enables us to operationalise a paradigm and implement it. Impact of Emotional Intelligence (EI) and Motivation on Job Satisfaction among mystery shoppers is one such empirical study. It focuses on how EI plays a mediating role between motivation and job satisfaction among mystery shoppers. The mystery shoppers may overcome negative emotions by increasing their emotional intelligence, helping them to attain greater career satisfaction.

Taking the lead and managing innovation

The literature on leadership is extensive and continues as a recurrent theme in most academic and business management journals. Some attempt to replace 'manager' with 'eader' while others fail to consider what it means to take a leadership position. At times leadership is transformed into the act of proposing the "big idea" and delegating, to others, the responsibility to execute.

Editorial

Ushus Journal of Business Management wishes all its readers a Happy New Year!In this final issue of 2016, we bring to you two intellectually stimulating research articles and two enlightening case studies that give us new insights into marketing.India is one of the fastest growing economies and a bright spot in an otherwise gloomy world economy with double-digit growth in many sectors like FMCG, Consumer Durables, Fashion, Passenger cars, etc. In the first article of this issue focuses on consumer durables. Consumer durables market is valued at 12.5 billion US$for the year 2015 (IBEF Report, 2016). In the consumer durablemarket the key element is trust towards a brand or a reseller. Keeping this in mindthis research focuses on the trust factor in selling of the non-essential consumer durable products like‘cosmetics.' The author, Suhan, has utilized the path coefficient threshold values to measure between indicators namely, cause purview and emotional benefits, cause consequential and trust, cause rubric and trust, cause span and emotional benefits, emotional benefits and trust, functional benefits and trust, ability and trust, benevolence and trust. Therefore the corporates need to make a moderate effect model to substantial effect by strengthening cause campaigns like the fight against animal testing, support community trade, defend human rights, activate self-esteem and protect the planet by taking environmental issues.

HOW TO MANAGE RAILWAY STAFF’S TURNOVER

For the English abstract and full text of the article please see the attached PDF-File (English version follows Russian version).ABSTRACT The authors describe the results of a study of the influence of external and corporate factors on the staff turnover level in the Central Directorate of Infrastructure - a branch of JSC Russian Railways in the context of regional directorates. Based on the econometric tools, mathematical equations of the dependence of staff turnover on the factors identified were made, economic conclusions on the use of the dependencies found in human resources management were drawn, and the prospects for continuing research in this field were considered. Keywords: railway, human resources, staff turnover, wages, turnover factors, turnover management. REFERENCES 1.Medina, Elizabeth.Job Satisfaction and Employee Turnover Intention: What does Organizational Culture Have To Do With It? Columbia University, 2012, 44 p. 2.Ali Khan, Sajjad.The factors affecting employee turnover in an organization: The case of Overseas Pakistanis foundation.African Journal of Business Management, January 2014, Vol.8(1), pp.25-34. 3.Egan, T.M., Yang, B., & Bartlett, K.R.(2004).The effects of organizational learning culture and job satisfaction on motivation to transfer learning and turnover intention.Human Resource Development Quarterly, 15(3), pp.279-301. 4.Abelson, M.A.(1993).Turnover cultures.Research in Personnel and Human Resource/ Management, 11, pp.339-376. 5.Turnover and Retention Research: A Glance at the Past, a Closer Review of the Present, and a Venture into the Future.Brooks c.Holtom, Terence R. Mitchell, Thomas W. Lee, Marion B. Eberly.The Academy of Management Annals.Vol.2, No.1, 2008, pp.231-274. 6.Epishkin, I. A. Human Resources management: educational guide [Upravlenie chelovecheskimi resursami: Ucheb. posobie].Moscow, MIIT publ., 2013, 242 p. 7.Essays on employee turnover.Peterson, Jonathan R. Cornell University, ProQuest Dissertations Publishing, 2011, 147 pages; 3484826. 8.Tolkacheva, M.M., Epishkin, I. A. The Economics of Railway Transport: educational guide [Ekonomika zheleznodorozhnogo transporta: Ucheb. posobie].Moscow, MIIT publ., 2009, 268 p. 9.Tereshina, N.P., Sorokina, A. V. Increase of efficiency of corporation development management on the basis of formalization of strategic initiatives [Povyshenie effektivnosti upravlenija razvitiem korporacii na osnove formalizacii strategicheskih iniciativ].Transportnoe delo Rossii,2014, Iss.1, pp.78-80. 10.Frolovichev, A. I. Valuation of the company’s shares during IPO [Ocenka stoimosti akcij kompanii pri provedenii IPO].Transportnoe delo Rossii,2011, Iss.12, pp.142-147. 11.Epishkin, I.A., Tikhomirov, A.N., Frolovichev, A. I.Application of economic-mathematical methods in the analysis of indicators on labor and wages in railway transport [Primenenie ekonomiko-matematicheskih metodov pri analize pokazatelej po trudu i zarabotnoj plate na zheleznodorozhnom transporte].Modern problems of managing the economy of the transport complex in Russia: competitiveness, innovation and economic sovereignty: collection of scientific works.Moscow, MIIT publ., 2015, pp.40-44. 12.Epishkin, I. A. Modern scientific approaches to labor remuneration as the most important element of human resources management [Sovremennye nauchnye podhody k oplate truda kak vazhnejshemu jelementu upravlenija chelovecheskimi resursami].Modern problems of managing the economy of the Russian transport sector: competitiveness, innovation and economic sovereignty: collection of scientific works.Moscow, MIIT publ., 2015, pp.99-102. 13.Smagin, I.I., Smagina, V. I. Social adaptation of the population: life from crisis to crisis [Social’naja adaptacija naselenija: zhizn’ ot krizisa k krizisu].Sayapin’s readings: collection of materials of the «round table».Tambov, 2016, pp.222-231.

Editorial

This issue of Ushus—Journal of Business Management brings to you four academically stimulating articles: Sudipta Kumar Jana studies the measure of e-COD payment convenience scale, its validity and reliability and how it affectscustomer loyalty. Research methods like confirmatory factor analysis and structural equation modeling have been applied with the help of SPSS and AMOS.Milind Gawai attempts to chronicle the significant milestones in the development of the concept of ‘Emotional Intelligence,’ tracing its origin from the pioneers to the present time.Dr K Venkata Janardhan Rao and Srivalli Jandhyala article is a study focused on how different food retail stores in Hyderabad metro city manage shopper perception. To analyse the perception level, GAP analysis technique is used.Roy Mathew and Dr S John Manohar study the major factors which influence the teachers to remain in any management institution. The data was collected from 261 teachers from unaided educational institutions in Bengaluru by using a structured questionnaire. Statistical tools used are factor analysis, simple averages, ANOVA and regression. The major factors affecting retention of teachers in management institutions in Bengaluru are Work Environment, Effective Leadership and Empowerment. It was also found that these factors make significant impact on the satisfaction of teachers.We wish you fruitful reading and look forward to a creative and critical feedback from our readers

Editorial

EditorialOn behalf of the editorial team, with immense pleasure, I present this issue of USHUS – Journal of Business Management (UJBM). This issue comprises of contemporary articles which are very pertinent in the changing business environment.Given the controversies that surfaced in the year 2015 on the Indian food industry on the whole, especially noodles, the article on "Are we nodding for Noodles? - An empirical evidence among the Bengaluru youth" addresses certain critical facts that can be useful to the manufacturers in mapping the buying behaviour of the consumers. The authors have explored the consumers' acceptance level of the Ready-to-cook and packaged food. Interestingly, the study finds that despite the allegations, popular brands such as Maggi, Yippee, etc. still perform well, and they do have the potential to capture larger market share.The article on "Marketing of Organic Food Products at Madurai City" investigates the increasing demand for organic food products. This article throws light on how the retailers can design their marketing strategies to attract people to buy organics food products and thereby increase the cultivation of the same. With increasing urbanisation and rise in health consciousness among the people, this article indicates that the demand for organic food products is only going to see an upswing.As the countries are preparing to embrace a paperless economy, the article titled "Futuristic perspective of online buyers for sustainability of E-Commerce" explores the ways and means of sustaining E-Commerce business. The study traces the growth of E-Commerce business in India. It primarily focuses on the different perspectives of the online buyers.Changes in lifestyle patterns and the ubiquitous presence of sophisticated technology has led to the emergence of a new breed of citizens who are extremely tech savvy. "Changing Access Patterns of Tech Savvy Citizens" sheds light on the different ways in which digital technology consumers use modern technology.

Mapping knowledge and innovation research themes: using bibliometrics for classification, evolution, proliferation and determinism

We employ bibliometric techniques to map the intellectual foundations, patterns, interdependence, and chronological development of research themes within the knowledge and innovation literature. Specifically we: measure the temporal development of this literature; identify themes and sub-themes underlying the published output and examine the residual impact of each to extant research; and, we illustrate the extent of independence and interdependence among the identified themes. We analyze a census of articles (n > 4,500) published during 1992 - 2012 in business management journals and identify an eight-cluster structure representing 88% of the variation within the data. To further interrogate the data, we mine the first cluster, as the dominant theme, and reveal seven sub-themes that clearly indicate the focal nodes of research in the knowledge and innovation domain. We provide a series of findings that address our research objectives and offer several implications for future research, which are tempered with our empirical limitations.