Citizenship Behavior Research Articles

Employee Sustainability: How Green Practices Drive Employee Well-Being and Citizenship Behavior

Green Human Resource Management (GHRM) has emerged as a critical study area, particularly because of its implications for employee well-being and citizenship behavior. This research aims to unravel the intricate relationships between GHRM practices, employee motivation, sustainability, well-being, and citizenship behavior within the hotel industry. Employing Ability–Motivation–Opportunity (AMO) theory as a foundational framework, a comprehensive model is developed and tested with data collected from four hundred ten hotel employees. Utilizing a cross-sectional methodology and employing the Structural Equation Modeling (SEM) technique for hypothesis testing, this study reveals a substantial positive impact of GHRM on employee motivation, sustainability, well-being, and citizenship behavior. The findings of this research carry significant practical implications for the hotel industry, urging investment in GHRM practices. The investment can enhance employees’ understanding of the hotel’s green management initiatives, fostering motivation and encouraging proactive involvement in environmental protection and resource conservation. This study emphasizes the need for the hotel industry within the hospitality sector to prioritize the adoption of green HRM, highlighting its potential to elevate employee engagement and contribute to the sustainability of environmentally conscious practices. Furthermore, this paper recommends that the hotel industry reinforce sustainable practices among its workforce through training initiatives and environmental awareness seminars.

Understanding Generation Z customers’ citizenship behaviour in relation to cannabis-infused food and beverage experiences

Understanding Generation Z customers’ citizenship behaviour in relation to cannabis-infused food and beverage experiences

Dungan ethnicity in transformation: from totalitarianism to contemporary adaptation

ABSTRACT The aim of this study was to analyse the transformation of Dungan ethnic identity from the era of the Soviet Union to the present day. The Dungans, an ethnic group related to the Chinese Hui, are widespread in post-Soviet Central Asia. Their ethnic identity is influenced by a combination of Islamic and Chinese traditions, which is reflected in their distinctive language and way of life. The primary focus of this study was the influence exerted on the formation of Dungan identity by totalitarian regimes in the Soviet Union and China. The research combined historical analysis with fieldwork and oral history to analyse the impact of political, social and economic factors on ethnic consciousness. The findings illuminate how these regimes affected not only political and social structures but also the personal beliefs and behaviour of citizens.

The Impact of Good Citizenship Dimensions on Supply Chain Sustainability

This study explored the relationship between good citizenship dimensions and supply chain sustainability in Malaysia. Utilizing a quantitative approach, the research examined six key dimensions: political participation, social capital, civic knowledge, ethical behavior, environmental stewardship and digital citizenship. Data were collected through an online survey, resulting in 100 responses. The findings revealed significant positive correlation between these citizenship behaviours and supply chain sustainability, suggesting that individuals, who displayed responsible civic behaviours, were more likely to support sustainable supply chain practices. The study underscores the importance of fostering good citizenship as the means to enhance the sustainability in supply chains, providing valuable insights for policymakers, business leaders, and educators. It also highlights the role of digital platforms in promoting transparency and engagement in sustainability initiatives. Despite its contributions, the study acknowledges limitations in sample diversity and geographic focus, calling for broader research to validate these findings across different contexts and industries. The study concludes that promoting responsible citizenship can promote sustainable business practices, ultimately contributing to a more sustainable future.

Toxic Workplace Environment Effect on Citizenship Behaviour and Engagement

Purpose: The study's primary objective was to investigate how toxic workplace environments affect employee engagement and citizen behaviour. Design/Methodology/Approach: The study adopted a descriptive correlational research design. The targeted population was six hundred forty-three employees of selected multinational corporations in Ghana. Systematic sampling was a technique employed to select the respondents. A survey was conducted using a structured, validated questionnaire to solicit quantitative data. Data was analysed using SPSS (v. 26) and the PLS-SEM software (3.0). Findings: The main findings demonstrated a statistically significant negative correlation between employee engagement, toxic work environment, and citizenship behaviour. However, a statistically significant relationship was found between servant leadership and good citizenship. A positive association was observed between servant leadership and employee engagement. Research Limitation: The study adopted a cross-sectional data collection approach, which limited the opportunity for a longitudinal survey. Data collection was also limited to selected multinational companies in Ghana. Practical Implication: A toxic workplace is characterised by negative interpersonal dynamics, which increase turnover, undermine employee engagement, exacerbate job burnout and demotivation, decrease total productivity, raise absenteeism and turnover Social Implication: The toxic workplace environment may cause negative interpersonal dynamics such as stress and demotivation, lower their levels of organisational citizenship behaviour Originality/Value: The study on toxicity is novel in Ghana since relatively few studies seek to establish the relationship between a toxic workplace environment, employee engagement, citizenship behaviour, and the role of servant leadership.

Moderation Organization Commitment to The Influence of Servant Leadership on Organizational Citizen Behavior of Hotel Employees in Kuta

Organizational citizenship behavior is the positive behavior of people in an organization, expressed as a willingness to work more than their obligations, consciously and voluntarily. Successful organizations need employees who will perform tasks outside of the workday and are willing to perform tasks not listed in their job description, ultimately improving their performance within the company. This study aims to analyze the moderation of organization commitment on the influence of Servant leadership on the organizational citizen behavior of employees of the Bandha Hotel in Kuta. The subject of this study is an employee of the Bandha Hotel in Kuta. Descriptive measurement and analysis were carried out to obtain an image or portrait of the respondent. The results of the descriptive measurement are then used as a basis for conducting statistical analysis. Data was collected through a questionnaire instrument (Likert scale) that was tested for validity and reliability. Meanwhile, using the incidental sampling technique, the sample was determined to be as many as 75 people. Furthermore, the collected data was analyzed using the sem-pls analysis technique. Servant leadership has a negative and insignificant effect on the organization, citizen behavior, and employee behavior of the Bandha Hotel. Organizational Commitment has a negative and negligible impact on the organizational citizen behavior of the bandha hotel employees. Servant leadership has a positive and significant effect on the organizational citizen behavior of the Bandha Hotel employees. Organizational Commitment can moderate the influence of Servant leadership on the organizational citizen behavior of the Bandha Hotel employees.

Examining the impact of co-workers’ sexism on citizenship behaviors and performance outcomes: the moderating role of leaders’ gender

PurposeThis study aims to examine the impact of coworkers’ sexist views on individual citizenship behaviors and performance outcomes and explores how this relationship is affected by the presence of female managers.Design/methodology/approachDrawing on diversity management literature and gendered organizational theory, the study analyzes data from 2,166 employees and 141 store managers in an international fast-food chain as well as archival work-unit-level information on performance.FindingsThe results support the hypothesis that peers’ sexist views are negatively associated with employees’ citizenship behavior and performance outcomes. Work units with members holding such views are less likely to achieve performance goals, and individuals who work with peers who hold gender inequality views are less likely to engage in citizenship behaviors. This relationship is particularly pronounced in units managed by male managers.Research limitations/implicationsOur study recognizes the complex and multifaceted nature of gender dynamics in organizations and provides insights into the ways in which these dynamics impact organizational outcomes.Practical implicationsThe study’s findings have significant implications for organizational policies and practices, specifically in terms of promoting gender equality and fostering more inclusive work environments through well-designed interventions.Originality/valueThis study is grounded in the gendered organizational theory, which highlights the interplay between gender, gender views and the relational dynamics of psychological, cultural and social dimensions operated within organizations. By examining how gender inequality views among coworkers affect perceived support, citizenship behaviors and performance outcomes, we contribute to the growing body of research in this area.

Investigating the impact of employee treatment on commitment and citizenship behavior of employees: Sorting the effect of workers’ rights, respect in the workplace and workplace relationship

The study aimed to examine how employee treatment influences organizational commitment and citizenship behavior. A literature review was conducted to provide a deeper understanding of these concepts. The study employed a descriptive assessment and correlational research design, utilizing the weighted mean and Pearson's r correlation to analyze the data. The sample included all employees of the institution, with data gathered through questionnaires. Findings revealed a moderate level of employee treatment, while organizational commitment and citizenship behavior were rated high. However, Pearson’s r indicated no significant correlation between employee treatment and either organizational commitment or citizenship behavior, leading to a rejection of the hypothesis. The study suggests further research with a larger sample and additional variables to more comprehensively assess these outcomes.

EXPRESS: Influencing exhibitor loyalty through trust and value co-creation – the moderating effect of visit frequency

This study examines the relationships between the variables “trust,” “participation,” “citizenship behaviors,” and “loyalty”. It also identifies the moderating effect of “exhibitor frequency at exhibitions.” Analyzing data from 240 exhibitors at major B2B exhibitions in Seoul, Korea, the study found that “trust” positively influenced “participation”, “citizenship behaviors”, and “loyalty”, with “citizenship behavior” being the only significant predictor of “loyalty”, supporting four of six proposed hypotheses derived from social exchange theory. Additionally, exhibitors who attended more than twice demonstrated more proactive behavior and greater loyalty based on trust, thereby reinforcing exhibitor frequency as a moderating variable. These findings provide a theoretical basis and practical recommendations for exhibition promotion in the MICE context.

Understanding Narcissism in the Workplace: The Dual Impact of Self-Efficacy and Political Skill on Attitudes and Performance

This study examines cognitive and behavioral mechanisms that explain why narcissism leads to positive and negative workplace outcomes. By sampling 296 working adults in the United States at three time points, we tested the model using partial least squares structural equation modeling. Drawing from social cognitive theory, we explore how grandiose and vulnerable narcissism influence workplace attitudes and behaviors, including organizational commitment, citizenship behavior, and workplace deviance. Our findings reveal that these differences are mediated through the serial mechanisms of self-efficacy and political skill. By highlighting the role of self-concept and social effectiveness skills in shaping narcissistic employees’ workplace behaviors, this study contributes to a deeper theoretical understanding of the factors motivating their engagement in positive workplace contributions versus unethical workplace behaviors.

The COVID-19 pandemic and journalistic ethics: Spanish citizens’ demand for external control of health communication in the media

The disinformation that threatened media coverage in Spain during the COVID-19 pandemic was perceived as a serious threat by the population, which became a crucial ethical challenge for health information. This nationwide study is part of a global research project whose primary objective was to know and delve further into the behavior of citizens in the face of journalistic information related to COVID-19, to determine the channels used by audiences to learn about the pandemic and their personal informative interaction through social networks (Twitter, Facebook, Instagram). The field sample (June 2022) comprised 1,800 online surveys (carried out using the CAWI system) of persons aged 18 years and older residing in the country. Quotas were established by sex, age and Autonomous Community. The sampling error is ±2.34, with a confidence level of 95.5% and p = q = 0.5. The data collected were processed with the IBM SPSS Statistics 26 package. The results confirm a majority belief (values 4 + 5/5) that journalism pursues the truth (59.5%). They also show in adults the predominance of a high confidence in their ability to detect falsehoods, as opposed to the low self-perception confessed by young people. Inversely proportional is the verifying effort of these population groups. There is no homogeneous agreement that discrimination against vulnerable groups (obese people, smokers, the elderly, migrants) was encouraged despite the medium-high caliber of the assessment (3.35/5.00). The most notorious finding was to confirm the majority social demand (values 4 + 5/5 = 72.6%) to implement some external control on the professional collective that guarantees ethical adequacy and quality in the informative coverage of health issues, which suggests a system of journalistic co-regulation.

Mitigating work alienation: what can we learn from employee ownership?

Work alienation, driven by powerlessness, meaninglessness, social isolation, and self-estrangement, negatively affects job performance and wellbeing. Yet it remains under-researched. This paper elaborates on alienation theory by exploring it in a novel context – employee-owned firms – and contributes to employee ownership, psychosocial work environment, and employee relations literature. Based on interviews with 33 employees, we reveal structural, psychological, and cultural characteristics that suppress alienation. Psychological and structural empowerment create perceptions of powerfulness. Psychological ownership, effort-reward balance, and prosocial values provide meaningfulness. Community, equality, and inclusive discourse lead to belonging, while personal development, ethic of care, and authenticity drive self-realization. Since these characteristics need not be exclusive to co-ownership, the study provides insights to conventional firms on how to foster organisational belonging. A further contribution to theory and practice is our identification of tensions inherent in co-ownership, arising from information sharing, decision-making, distributive justice, and organi­zational citizenship behaviour, that inadvertently drive alienation.

Exploring citizens’ preference for on-demand valet parking service under uncertain parking process: a Bayesian estimation approach

ABSTRACT In major global cities, parking problems have intensified owing to increased private vehicle usage and decreased availability of parking spaces. To address this issue, researchers have explored effective parking management policies based on the parking behaviour of citizens. This study investigates citizens’ preferences for an emerging solution called on-demand valet parking (OVP) through a stated preference (SP) survey conducted in the Seoul Metropolitan Area, South Korea. The survey included time-related uncertainties that occur during self-parking and OVP, such as searching time for a parking space, waiting time for the valet to arrive, and time spent on handing over the vehicle to the valet. Using mixed logit models with Bayesian estimation, this study analyzes individual-level parameters to understand heterogeneity in preferences. The results indicate that citizens prioritize parking costs and time, and that uncertainty in the parking process significantly influences their preferences. Moreover, while the average elasticity suggests that certain attributes are relatively elastic, individual-level analysis revealed significant heterogeneity in responsiveness. Policymaking and service designs based on population-level parameters may overlook this heterogeneity. Cluster analysis further elucidates this heterogeneity by identifying four distinct types of decision-makers based on their sensitivity to various attributes, such as walking time and uncertainty. These insights can guide more personalized and effective service enhancements, ensuring that the specific needs of different driver groups are met. These findings underscore the importance of considering individual preferences and uncertainties in parking behaviour for effective transportation policy and service provision. Further research can explore decision-rule heterogeneity to better understand citizen behaviour in the context of parking choices.

Examining the Influence of Locus of Control on Citizenship Behavior: The Mediating Role of Naturalistic Intelligence in Urban Sustainability

This study aims to examine the relationship between Locus of Control (LOC), Naturalistic Intelligence (NI), and Behavioral Citizenship (BC) in the context of sustainable cities in Indonesia. The primary objective is to investigate how LOC influences BC and the mediating role of NI in this relationship. The research was conducted in Tanjung Priok, North Jakarta, with a sample of 200 participants. Data were collected using a questionnaire with a 5-point Likert scale, and analysis was performed using Path Analysis with SmartPLS software. The key findings demonstrate that LOC positively impacts both NI and BC, with NI serving as a significant mediator between LOC and BC. Individuals with a high sense of control over their lives and strong naturalistic intelligence are more likely to engage in pro-environmental and community-oriented behaviors. These findings underscore the importance of psychological factors in promoting sustainable citizenship behaviors. The study contributes to the literature by highlighting the role of naturalistic intelligence as a crucial mediator in the relationship between personal control and active citizenship. It also offers practical insights for urban policymakers and community leaders, emphasizing the need to incorporate environmental education and psychological empowerment into urban sustainability programs to foster greater community engagement and responsibility.

The application of analytical hierarchy process to assess adaptation strategies for flood and landslides risks: A case study of a multi-risk area community

The increasing frequency of flood-related emergencies has heightened discussions on climate adaptation and risk management. Despite investments in infrastructure, early warning systems, urban planning improvements, and awareness initiatives, sustained attention and action are essential. The efficacy of preventive measures relies heavily on local community decisions and their cooperation with authorities, impacting the entire risk management cycle. This study investigates the factors influencing flood and landslide adaptation strategies and their perception by citizens in vulnerable areas, aiming to identify key variables that shape citizen behaviour for effective planning and management of adaptation actions. Focusing on Ischia Island, Italy, a multi-risk area, the study applied the Analytic Hierarchy Process (AHP) in focus groups to achieve three objectives: i) Highlight the critical role of citizen perceptions in forming adaptation strategies, emphasizing the need for cohesive efforts among policymakers, experts, and communities to enhance resilience. ii) Examine residents' views on flood and landslide risks to understand local concerns and vulnerabilities. iii) Use multi-criteria analysis to evaluate the importance of factors shaping adaptation strategies, providing a systematic framework for decision-making in disaster risk management. Findings reveal an optimism bias in respondents' perceptions of their home security despite recognizing the area's vulnerability and mistrust in authorities. Environmental and social factors are deemed most important, with environmental strategies focused on harm reduction and local environment enhancement, and social strategies emphasizing information dissemination and mortality reduction. This research offers valuable insights into community perceptions and factors influencing adaptation strategies for flood and landslide risks.

The Connection Between Dietary Awareness and Eating Behavior in Thai-Peranakan Seniors: A Study of Members of the Thai Peranakan Association

Objective: This study explored the relationship between dietary awareness and eating behavior among Thai-Peranakan senior citizens. Methods: Using a cross-sectional design, we sampled 94 individuals aged 60 and above (mean age=66.56), all of whom were members of the Thai Peranakan Association. This group included both males and females who met the inclusion criteria of having normal communication and memory abilities. Data were gathered through structured interviews and analyzed with Spearman’s Correlation. Results: Personal factors such as living status and family income significantly influenced the eating behavior of Thai-Peranakan senior citizens at the 0.01 level. The Spearman’s correlation showed significant relationships among accurate self-assessment and eating behavior, with correlation coefficients (r) of 0.29 at the 0.05 level. Conclusions: Personal factors and dietary awareness, specifically accurate selfassessment, are pivotal in shaping the eating behavior of Thai-Peranakan senior citizens. Enhancing these aspects can lead to better eating behavior and overall well-being among this demographic.

Institutional Challenges and Continuous Pending on Levying Excise on the Use of Plastics in Indonesia

In response to the mounting plastic waste issue, the Indonesian government has introduced various measures aimed at curbing plastic usage, but these initiatives have fallen short in altering public behavior. A more impactful strategy would involve implementing a disincentive by levying additional fees on plastic use, effectively increasing its cost. Discussions on a plastic excise were initiated between the Indonesian government and the House of Representatives but have since stalled. This study aims to higlight the necessity of a plastic excise in regulating the behavior of Indonesian citizens and explores the appropriate methods for the government to formulate such an excise policy. A qualitative research method was employed, utilizing thorough interviews and extensive literature review. Findings suggest that the environmental damage inflicted by plastic waste justifies its classification as taxable goods, warranting regulatory control over its consumption due to the adverse effects on society and ecology. These findings serve as the foundation for the government to consider a plastic excise. The challenge lies in identifying the specific plastic types to be taxed, necessitating renewed coordination and dialogue with the pertinent Ministries and Agencies within the Inter-Ministerial Committee. This is essential to gain the Indonesian House of Representatives' approval and to address the complexities in policy formulation, considering that state levies shall be approved by the parliement. A possible solution to this challenge is to synchronize the taxable goods' plastic types with those outlined in the existing regulations of the Waste Reduction Roadmap by Producers, ensuring consistency and regulatory alignment.

Learning goal orientation, empowering leadership and participative decisionmaking as predictors of expatriates’ postpandemic job performance

Purpose This paper aims to investigate the relationship between learning goal orientation, empowering leadership, participative decision-making and organizational citizen behavior and its effect on post-pandemic job performance within the expatriate UAE community. Design/methodology/approach The study proposes a theoretical model based on responses from survey data collected from 314 expatriates working in private sector organizations in Dubai, UAE. Findings The findings indicate that both learning goal orientation and participative decision-making have a significantly positive direct relationship with organizational citizenship. Furthermore, organizational citizenship is demonstrated to have a significant positive impact on job performance. However, the study reveals that there is no significant relationship between empowering leadership and organizational citizenship. Originality/value This study adds to extant expatriate management theory relating to international business by examining the effects that organizational citizenship behavior, learning goal orientation, empowering leadership and participative decision-making have on expatriates’ job performance.

Building bridges in Climate Pact activities and Climate Action - example from Serbia

Abstract The European Climate Pact is a movement of citizens united around a common cause, each taking steps in their own worlds to build a more sustainable Europe. Launched by the European Commission, the Pact is part of the European Green Deal and is helping the EU to meet its goal to become climate-neutral by 2050. This work presents examples of activities of the EU Climate pact ambassador in different directions (international and national/local level), with an unique goal, to increase awareness of importance of action, change of mindset, and exchange positive experiences. Climate Action is presented: • through educational activities in EUGLOH project (European Global Health Universities Alliance) - by organizing Course Climate Action for Health and presenting to students at international level different Climate actions activities. • engagement of citizens through Rotary Climate Action in RD 2483 and wither in Rotary international community - as citizens activities - Rotary Climate Action with the aim to increase awareness of climate change and health consequences. • as mentorship activities with PhD students in the field (climate change and air pollution impact on respiratory diseases) - as a research activities. • as an example of cooperation with media in Serbia - increasing of awareness among journalists. There are a lot of possibilities to work in the long-term in the community, using glocal principles and trying to find a way to change the behaviour of citizens towards acceptance of climate neutrality as an important goal. Key messages • Climate Action is citizens action. • Climate action is a way to change the behaviour of citizens towards acceptance of climate neutrality as an important goal.

Study of pollution status in urban environment caused by attitude and waste littering behavior of citizens

Littering behavior is one of the main challenges in waste management, especially in big cities. In this study, density and composition of litter in Tehran was investigated and the urban pollution status was calculated by using the clean environment index. The results showed that the average density of litter in the studied locations was 0.182 number/m2. Spatial variation in the litter density showed that the average density in commercial and residential land-uses was 0.22 and 0.14 number/m2, respectively. Cigarette butts (29%), bottle caps (18%), and paper receipts (10%) consisted the largest ratio of the litter composition in the studied locations. Clean environment index for the studied locations was calculated in the range of 2.34 to 10.42. Based on this, 30% of the studied locations were in a clean status and 70% were in a polluted and worse status. The litter density in the city, interviews with citizens, and the results of previous studies showed insufficient awareness of citizens about the consequences of littering in the urban environment, which led to the prevalence of littering behavior. So, the littering behavior by citizens has caused the urban environment pollution and increased health risk. Educating citizens and modifying their behavior to avoid littering is necessary to improve the observed status.