Auto Service Research Articles

The Effect of Service Quality on Customer Satisfaction at Apeng Auto Service Workshop Using the Potential Gain in Customer Value Method

Bengkel Apeng Auto Service operates as a provider of motor vehicle service, encompassing not only repairs but also offering oil changes and car washing services. Situated at Jl. Imam Bonjol no.7, Geluran, Taman District, Sidoarjo Regency, this establishment is equipped to address various mechanical and body-related issues in automobiles. Furthermore, it provides both new and used spare parts. This study employs a customer-centric potential gain approach to pinpoint attributes contributing to decreased customer satisfaction. Additionally, there exists one attribute with the lowest PGCV index, indicating satisfaction aligns with customer expectations; however, this doesn't rule out the potential for improvement, as evidenced by a PGCV index value of less than 10.5. The first attribute, E2 - Mechanic's Attention to Customer Preferences, holds a PGCV index of 10.46, while the second attribute, RE3 - Information about Product Sales to Customers, has a PGCV index of 10.27. It is advisable for Bengkel Apeng Auto to periodically assess their service quality to identify potentially dissatisfactory aspects from customers' perspectives. This practice enables the implementation of corrective measures to enhance customer satisfaction levels.

Developing learning and training within industry model to improve work readiness of vocational high school students

<span lang="EN-US">Unemployment is still a national priority that needs to be addressed. In 2022, vocational high schools in Indonesia had the highest open unemployment rate. The highest open unemployment rate is a result of vocational high school students’ insufficient work readiness. Therefore, this research aims to develop a learning and training within industry (LTWI) model, and to evaluate the model’s efficacy in increasing vocational high school students’ work readiness. The research employed a research and development (R&D) design by Richey and Klein with the phases of needs analysis, internal validation, and external validation. There were 12 teachers and 89 students from the automotive engineering department at Muhammadiyah 1 Pakem Vocational High School and 1 Puring Vocational High School, as well as six instructors from the automotive industry: GAS Auto Service, Automotive Jogjakarta Center (OJC), Bengkel Barokah, and RND Auto Service, participated in the research. Data collection strategies adopted were interviews, questionnaires, and performance tests. The data were descriptively evaluated, and the conclusions were drawn using a categorization formula. With an average score of 3.43, the LTWI model can be used to learn very well. With an average final score of 3.32, the efficacy of the LTWI learning model falls into the category of “very good”. The LTWI model can be applied effectively to learning in vocational high schools since it has a positive influence on students’ work readiness.</span>

Arduino-Based Automotive Diagnostic Tester

Abstract The work presented introduces a system that encompasses general notions about the dashboard computer and Arduino platform, used to create an automotive diagnostic tool through the OBDII port. This involves establishing a connection between the Arduino platform, a Bluetooth module, and a Bluetooth adapter that communicates with the Engine Control Unit (ECU), transmitting information displayed on an LCD screen. To highlight the system’s performance, a comparison of results was conducted with an authorized automotive tester from an auto service, using two different vehicle models.

Analisis Model Antrian Multi Channel-Single Phase Pada Doorsmeer Mobil dengan Menggunakan Software POM-QM for Windows

Queuing is the activity of a group of people or goods in a waiting line to wait for a service. The queueing system can be interpreted as the arrival of customers for a service, waiting to get service, and leaving the system after getting service. This research is applied research using the observation method. This research aims to provide solutions to queuing problems at Agung Auto Service car doorsmer Jl. S.M. Raja No. 3, Rantauprapat, North Sumatra. Data is taken by paying attention to the time of arrival of customers and how many customers can be served. This car doorman applies the First Come, First Served (FCFS) discipline, where the first customer to arrive will get the first service through the queuing process. Therefore, the model that can be used is the multi-channel single-phase model, where there are two or more service facilities flowed by a single queue. From the results of the calculation of the model simulation in POM-QM for Windows, it can be seen that the performance of the service system at the Agung Auto Service car doorsmeer is not optimal because initially there were only 3 service servers, causing queues. Therefore, it is necessary to add up to six service servers to produce optimal service

Exploring the Development of Automobile Service System in the New Energy Era

In the context of the increasing proportion of new energy vehicles, the construction and development of a new automotive service system has become a key issue. This paper explores the development of the auto service system in the new energy era from the perspective of consumers and from the pre-sale, sale, and after-sale aspects of electric vehicles based on existing literature and data. The direction and strategy for the conversion of the traditional fuel car service system to the new energy era automobile service system are proposed. Through the study of domestic and foreign automobile service systems, it is believed that the automobile service system in the new energy era will become more and more intelligent, personalized, digitalized and sustainable, while paying more attention to the improvement of service quality, safety, and environmental protection. On this basis, the path of the auto service system in the new energy era is proposed, including reference suggestions on service content, technical support, marketing channels and means, brand construction, etc.

Role of Rental Car Market in India: An Empirical Analysis

India's rental-car industry has grown to be an essential part of the nation's transportation infrastructure. The demand for rental automobiles has significantly increased in recent years as a result of growing urbanization, shifting consumer preferences, and rising disposable incomes. The function of the Indian rental-car market and its effects on various stakeholders are examined in this abstract. First off, the market for rental cars offers a practical and adaptable form of transportation, meeting the demands of both domestic and foreign tourists. It provides a large selection of vehicles, from affordable cars to high-end automobiles, guaranteeing solutions for any need and price range. Second, renting a car has emerged as a practical substitute for owning one, especially in crowded cities where parking is scarce and traffic is heavy. The growth of ride-hailing services and the shared economy have further exacerbated this trend, making rental automobiles a desirable choice for transient mobility needs. Thirdly, the rental automobile sector has given many people work opportunities, including drivers, customer service representatives, and maintenance employees. It has also aided in the expansion of related sectors including auto service and repair, petrol stations and insurance companies. But there are still issues to be solved, like the need for better infrastructure, legal frameworks, and assuring client happiness and safety. Overall, the Indian rental automobile industry is essential for offering practical and adaptable modes of transportation, boosting the nation's economy, and improving both business and leisure travellers' overall travel experiences.

Optimalisasi Antrian Perawatan Mobil Ford Menggunakan Model Single Channel Single Phase (SCSP) (Studi Kasus Bengkel September Auto Service Bandar Lampung)

The September Auto Service (SAS) workshop has a problem, namely the process of queuing for ford car services and maintenance is done manually, so it has an impact on vehicles queuing, it is difficult to see the history of vehicles that have been repaired. In addition, providing information to customers can only be given orally, if there are customers who want to ask about the progress of vehicle repairs, they must be by telephone or come directly sometimes not always responded to because the customer population is so large and in making purchase reports, sales reports and service reports. the vehicle is still manually. Therefore, the SAS workshop should provide innovations to deal with these problems. In its development, the author uses the extreme programming method, as well as for the approach to making the system using an object-based programming paradigm, with a design using UML. a website-based queuing system can help overcome the difficulties of queuing and the vehicle repair/service process because of the application of the Single Channel Single Phase concept which plays a role when inspecting ford car vehicles, and this system can also manage the purchase and sale of ford car spare parts, assisting customers in monitoring the progress of repair work vehicles and provide faster and more accurate purchase, sales and service reports

Plastics industry sees sustainable start in an Ohio plant

In Akron, Ohio, situated amid industrial buildings and auto service centers, is a small oasis of polished steel and nonslip scaffolding. The proprietors of this new facility hope it’s the future of the plastics industry . The facility, a pyrolysis plant run by Alterra Energy, breaks down plastic waste into a crude oil–like mixture that can be fed into petrochemical plants and transformed back into new plastics. The plant can process about 60 metric tons (t) of plastics a day. It was the largest operational plastics pyrolysis plant in the US until recently, when it was edged out by a larger facility that ExxonMobil started up in Houston. Many more pyrolysis plants, including ones using Alterra’s technology, are on drawing boards for sites around the world. Journalists visited the Alterra plant in November during a trip organized by the American Chemistry Council, a trade group keen on promoting plastics recycling

ИССЛЕДОВАНИЕ ЭКОЛОГИЧНОСТИ БЕНЗИНОВОГО АВТОМОБИЛЯ ПУТЕМ АНАЛИЗА СОСТАВА ОТРАБОТАВШИХ ГАЗОВ ПЕРЕД АНТИТОКСИЧНОЙ СИСТЕМОЙ

A test diagnostic method is proposed, based on monitoring the toxicity parameters of exhaust gases in the exhaust manifolds of individual cylinders up to the catalytic converter with a multi-component gas analyzer. The relationships between the parameters CO2 and CH are analysed both individually and jointly when simulating changes in the technical condition of the spark plugs of the ignition system and the resistance of the catalytic converter in the exhaust system. Experiments are carried out at two throttle opening positions: 20 and 40 %. A joint analysis of the dependences of CO2 and CH shows a shift of the point of their intersection to the zone of longer or shorter injection duration, depending on the malfunction. As the exhaust resistance increases, the range of changes in CO2 and CH decreases significantly; the same is observed when the spark plug gap decreases. The presented method is recommended for use by auto service and machine-building enterprises, which will allow them to carry out highly effective monitoring of the technical condition of engine systems.

The impact of transportation on commercial activities: The stories of various transport routes in Changchun, China

Understanding the differences in the commercial landscape-shaping ability of various transport routes is important in proactive urban planning and achieving joint development. This study probes which type of transport routes (expressways, rail transit and trunk roads) is more closely associated with which type of commercial activities (retail, wholesale, auto service, catering, finance and recreation). At the city-wide scale, the density of rail transit is highly correlated with the locations of catering, retail, and recreation establishments. Among the three types of activities, catering exhibits the highest correlation with rail transit, retail the next and recreation last. Expressway density is significantly correlated with the locations of recreation, automobile service, and wholesale activities and its correlations increase in turn. The density of trunk roads is positively related to the locations of auto service, wholesale, and finance activities and that correlations increase sequentially. At the microscale, expressways, trunk roads and rail transit exhibit various corridor effects on locational selection of different types of commercial activities, and the strength of the corridor effect is contingent on the type of transport routes. • The research explore the differences in commercial landscape-abilities of different types of transport routes from two perspective — at city-wide and corridor scales. • We explore which type of transport routes is more closely correlated with which type of density of commercial activities at city-wide scale. • We compared the strength of corridor effects of different types of transport routes on commercial establishments.

ЦИФРОВИЗАЦИЯ ПРОЦЕССА ФОРМИРОВАНИЯ ПОТРЕБНОСТИ АВТОСЕРВИСНОГО ЦЕНТРА В ЗАПАСАХ ЗАПАСНЫХ ЧАСТЕЙ (НА ПРИМЕРЕ РЕСПУБЛИКИ КИПР)

The article analyzes the specifics of the process of formation of the need of auto service enterprises in stocks of spare parts, as well as the potential for the influence of digital management technologies on it. The object of the study were 20 car service centers of the Republic of Cyprus. The study analyzed changes in the period from 2019 to 2022. inventory management digitalization ratio, service ratio and inventory profitability. The presence of a statistically significant direct relationship between changes in the digitalization index and EBIT margin of stocks was revealed. Progress was noted in the digitalization of inventory management in car service centers of the Republic of Cyprus over the period, however, attention is drawn to the insufficiency of the level of digitalization for the successful solution of the tasks set. It is proposed to intensify digital trans-formations based on raising awareness of owners, a public digital learning initiative and the dissemination of affordable digital management platforms.

FEATURES OF STRATEGIC MANAGEMENT OF THE COMPETITIVENESS OF A CAR SERVICE COMPANYS

In this article, the authors specify the essence and significance of strategic management of the enterprise’s competitiveness, as the main means of making managerial decisions and coordinating the enterprise’s activities in order to ensure its profitable and uninterrupted functioning in the long term. The authors provide a generalized definition of strategic management and its functions, the main tasks and issues of strategic management of the competitiveness of car service enterprises, as well as factors influencing this process. Also, in the article, the authors analyzed and divided the auto service enterprises operating in the local market into groups, depending on the degree of their strategic development. Based on the analysis, the authors identified a number of problems and unfavorable factors that prevent and restrain the use of strategic management methods by auto service enterprises, and also proposed specific strategic alternatives for improving their strategic development.

Development of Integrated Project-based (PjBL-T) model to improve work readiness of vocational high school students

The unemployed from vocational high schools (SMK) is still high. Several factors, including the low job readiness of vocational students and the small availability of jobs, cause the high unemployment rate for vocational schools. This study aims to develop a learning model of Integrated Project Based Learning (PjBL-T) and test the effectiveness of the PjBL-T model in preparing vocational students' job readiness. The design of this study adopted the Richey and Klein model stages. This research was carried out in three stages: model development, internal validation, and external validation. This study used research subjects consisting of 10 vocational teachers, ten industrial practitioners, and 54 Automotive Engineering SMK Muhammadiyah 2 Tempel students. The research objects used were SMK Muhammadiyah 2 Tempel, Jogjakarta Automotive Center (OJC) Auto Service, Barokah Auto Service, Astra Daihatsu Armada, and Gadjah Mada Auto Service. The data collection techniques used were focus group discussions (FGD), questionnaires, and practice assessment sheets. Data were analyzed descriptively. The PjBL-T model is feasible and can be applied according to the learning objectives. The effectiveness of increasing student work readiness tested limited and expanded and improved very well with a score of 3.27.

Pengembangan Sistem Informasi Penyewaan Kendaraan pada CV. Bita Jaya Mandiri

Car rental is a four-wheeled vehicle rental business. CV Bita Jaya Mandiri is a company engaged in car rental services, auto service and body repair. In the process, the problems that occur are the loss of customer data because they are still using semi-computerization, notes made for payments still use written notes and promotions that cannot be carried out widely. Based on these problems the author aims to create a system that can simplify the rental process and provide rental information online. The method used for the car rental information system is an object-oriented approach. In the application of this system development stage, the prototype method is used, the tools used to create the system are Use case diagrams, use case scenarios, activity diagrams, class diagrams and sequence diagrams. The data collection techniques were carried out by means of observation and interviews. With this information system is expected to facilitate the process of leasing and data processing at this company.

KRAYA: Shop Management and Auto Services Portal

Abstract: Online shopping and travel has influenced the way we live in today’s world. It has made life comfortable and easier. The growth of these have completely changed the shopping and travel scenario as the customer does not have to physically visita shop or wait for long to avail a travel service. This has affected the shops and travel options like auto rickshaws in rural areas. The over reliability of these services has reduced the sales and income of small scale shops and auto rickshaw drivers. The main objective of this web application is to highlight the services in rural areas and provide a platform for people to access these services easily. This web portal brings together shops and auto drivers in rural areas to showcase their products and improve their income. Here, the user can find information about various shops and their products and shopkeepers can add products and sell them. The feature of auto rickshaw availability provides information about auto rickshaws that are available for travel and we can access them according to our requirements. A chat bot feature is also provided for addressing queries and filtering abusive comments. The main emphasis lies in providing a user- friendly experience where the user gets the desired results specificto their needs. Index Terms: shop, auto service, rural areas, chatbot.

СТРАТЕГІЯ РОЗВИТКУ ПІДПРИЄМСТВ АВТОСЕРВІСУ ТА ОЦІНЮВАННЯ ЇХ ІНВЕСТИЦІЙНОЇ ПРИВАБЛИВОСТІ

he article proposes an approach to assessing the investment attractiveness of car service enterprises, taking into account their development strategy. The object of the research is assessment processes of car service enterprises. The aim of the work is to determine the impact of the development strategy of car service enterprises on their investment attractiveness. The article considers the processes of attracting investment funds, which should be based on making certain management decisions aimed at taking into account the impact of competitiveness of a car service enterprise in the market of transport services. The most important factors for investment climate, such as: stability of economic and social development of transport branch; provision of qualified personnel of the enterprises; level of industrial and service transport infrastructure; transparency and stability of tax legislation; presence of interested investors; possibility of risk reduction in the process of investments attraction. At the same time the specific factors in the functioning of car service enterprises were investigated, namely: materiality; manufacturability; assortment and completeness of services; seasonality and discreteness of car service provision. It is for this reason that the effective development of an enterprise is determined by how well the investment attraction management system is set up in the enterprise. The management of these activities allows the enterprise to achieve its goals with a minimum investment of resources. Therefore, at the heart of activity directed on increase of efficiency of functioning, there should be a strategic decision: what services to provide, on what segment of consumers they should be oriented. The basic mistakes of auto service enterprises management in conditions of investment risks which are necessary to minimize and their interrelation with a choice of strategy of increase of investment attractiveness are analyzed. The essence of assessment of investment risks in development of car service enterprises which consists of uniting qualitative, quantitative, administrative and operational measures on prevention of risk occurrence is traced. The results of the article can be implemented in enterprise management when attracting investments in the development of car service enterprises.

ТРЕНДЫ ЦИФРОВИЗАЦИИ И АВТОМАТИЗАЦИИ ПРОЦЕССОВ СТАНЦИЙ ТЕХНИЧЕСКОГО ОБСЛУЖИВАНИЯ

The main purpose of the research is to identify modern trends in the digitalization and automatization of car service station processes, specifically, to identify innovative solutions offered on the market to improve the processes of service stations. The paper considered such innovative solutions as the introduction of CRM systems at car service enterprises, ways to improve the supporting processes of service stations (the introduction of specialized systems at the warehouse of a service station, bar coding systems, RFID systems). The trend of the introduction of spare parts and car repair and maintenance services electronic trade is actively spread in the field of car service. Gradually, mobile applications for customers appear on the auto service market in order to help them to find the nearest to the place of breakdown auto repair shops, as well as applications for tracking vehicle service times and etc. The article also considered the use cases at service stations of such innovative solutions as augmented reality technologies, 3-D modeling, big data, Wi-Fi in cars, biotelemetry.

Industry-Oriented Automotive Learning Model to Improve Job Readiness of Automotive Vocational School Students

Work readiness is a measure of the success of learning in vocational high schools (SMK). So far, the work readiness of graduates is still school-oriented, not fully in accordance with industrial needs. This study aims to produce an automotive learning model that is oriented towards industrial needs and to test its feasibility and effectiveness. The research design used was development research with 36 vocational students as subjects. The test object is the Gajah Mada Auto Service workshop and the Daihatsu International Armada Magelang. The research stage includes the development and validation stages. The development stage is to map the competencies needed by the industry and produce a learning model. The validation stage is to test the feasibility of the instrument and the effectiveness of the learning model. The research instrument used is a performance instrument that is used as a measure of the effectiveness of the model. The test results show that the industrial-oriented automotive learning model encourages disciplinary attitudes, responsibility, knowledge of the field of work and skills in the field of work very well over 70%.

The Relationship between Service Quality and Customer Satisfaction of Auto Service Shops: The Mediating Effects of Brand Trust and Localized Service Perceived by Customers in China

The Relationship between Service Quality and Customer Satisfaction of Auto Service Shops: The Mediating Effects of Brand Trust and Localized Service Perceived by Customers in China

Research of functional element’s «Automobiles» parameters influence on the quality indicator of technological processes of autoservice enterprises

The analysis of perspective tendencies which connected with changing of autopark structure and designs of vehicles, the newest technologies of diagnosing their technical condition and service, methods of estimation services quality at the existing auto service enterprises, the last EU directives on application of the corresponding technical regulations has shown that innovative approaches to the organization of technical service systems for vehicles, assessing the quality of technological processes of maintaining and restoring the working condition of vehicles and ensuring the efficiency of car service systems should be applied. Therefore, the development of methodology for assessing the quality of technological processes of vehicle recovery at the systems of auto service enterprises, which would take into account a comprehensive approach to future trends in fleet structure and vehicle designs, the latest technologies for diagnosing their technical condition and maintenance, methods of assessing service quality is an urgent problem today. The article is devoted to study of influence independent parameters of functional element «Automobiles», which are part of morphological structure of auto service system, on the quality of technological processes for vehicles restoring. Independent parameters of the functional element «Automobiles» are: automobile full weight, energy unite type, automobile age. The analysis is performed using visualization of a nonlinear model of the Sugeno type, developed in the Matlab package. The study is conducted for the following types of auto service enterprises: maintenance points, car repair shops, service stations, authorized service stations, specialized auto service enterprises, complex auto service enterprises. It is shown that when changing the combinations of independent parameters of the functional element «Automobiles» it is possible to increase the level of this indicator from 0,1 to 11,1% for different types of auto service enterprises