Auto Service Research Articles

АНАЛИЗ ФАКТОРОВ, ВЛИЯЮЩИХ НА ФУНКЦИОНИРОВАНИЕ СТАНЦИЙ ТЕХНИЧЕСКОГО ОБСЛУЖИВАНИЯ

The article analyzes the external and internal factors affecting the operation of the stations, vehicle maintenance, a mathematical model describing the influence of factors on the activities of auto service companies

Моделирование показателей автосервисных предприятий при различных уровнях конкуренции и возможных вариантах взаимопомощи исполнителей на постах ТО и ремонта автомобилей

Моделирование показателей автосервисных предприятий при различных уровнях конкуренции и возможных вариантах взаимопомощи исполнителей на постах ТО и ремонта автомобилей

Investigation of gasoline distributions within petrol stations: spatial and seasonal concentrations, sources, mitigation measures, and occupationally exposed symptoms.

We measured levels of VOCs and determined the distributions of benzene concentrations over the area of two petrol stations in all three seasons. Using the concentrations and sampling positions, we created isoconcentration contour maps. The average concentrations ranged 18-1288 μg m(-3) for benzene and 12-81 μg m(-3) for toluene. The contour maps indicate that high-level contours of benzene were found not only at the fuel dispenser areas but also at the storage tank refilling points, open drainage areas where gasoline-polluted wastewater was flowing, and the auto service center located within the station area. An assessment of the benzene to toluene ratio contour plots implicates that airborne benzene and toluene near the fuel dispenser area were attributed to gasoline evaporation although one of the studied stations may be influenced by other VOC sources besides gasoline evaporation. Additionally, during the routine refilling of the underground fuel storage tanks by a tank truck, the ambient levels of benzene and toluene increased tremendously. The implementation of source control by replacing old dispensers with new fuel dispensers that have an efficient cutoff feature and increased delivery speed can reduce spatial benzene concentrations by 77%. Furthermore, a questionnaire survey among 63 service attendants in ten stations revealed that headache was the most reported health complaint with a response rate of 32%, followed by fatigue with 20%. These prominent symptoms could be related to an exposure to high benzene concentrations.

Lead analysis of air pollution in Istanbul utilizing by the vehicle cabin air filters

Objective: Lead that are common in nature and widely consumed through industry and transportation are leading metals that cause toxicity in humans and other living organisms. The cabin air filters are made out of paper with many layers having the ability to capture particles with nearly one micron size or higher. Aim of this study is to search the trace element pollution in the air, in different regions by analyzing lead concentration in cabin filters of 10 different vehicle marks, obtained from various auto services in the city of Istanbul-Turkey. Methods: All collected filters were initially resolved in the HCl and HNO 3 mixture. Lead levels that had been adsorbed in filters were measured by Atomic Absorption Spectrophotometer (AAS). Results of the study were further analyzed by region where the sample air filters were originally collected. Results : According to our findings, it has been observed that lead levels in 5 th region are maximum compared to the other regions of Istanbul-Turkey. Conclusion : This fact concludes that the used vehicle cabin air filters are one of the best sources to get information about air quality and pollution levels. The results of this research exemplifies and concludes that utilizing replaced cabin filters is an efficient and effective method to measure heavy metals pollution in big cities such as Istanbul, Turkey. Keywords: Heavy Metals, Cabin air filters, Lead (Pb), air pollution Istanbul-Turkey

Некоторые аспекты специфики деятельности и производства услуг автосервисных предприятий

Некоторые аспекты специфики деятельности и производства услуг автосервисных предприятий

The Relationship Between Quality Auto Services with Commitment, Trust and Customer Delight in Khuzestan Banks

The main objective of this study is to investigate the relationship between automated factors in Iran's banking industry, as predicators of commitment, trust, and customer Delight.

The Research of Auto After-Sales Service Personalized Recommendation Based on LBS

Existing auto after-sales service recommendation only based on user' history behavior, and doesn't take user's real-time location into account, and the recommended result doesn’t meet user’s needs well. Aiming at the problem of traditional recommendation, put forward the personalized recommendation method based on LBS. This method takes the user as the core, by analyzing user's real-time behavior, historical behavior and the user's real-time geographic location, speculated the user's current needs, and recommend accurate information for them.

METHODS OF COMPLEX EVALUATION OF THE LEVEL OF COMPETITIVENESS

Today the important challenge in the evaluation of the competitiveness level in corporations is the definition of rational combination of technical and economic factors in the innovation process. The solution to this problem requires the evaluation of projects based on several criteria which reflect the efficiency, risk and financial stability. That is why it is necessary to apply a multi-criteria approach to the analysis and evaluation of innovations. To do a comprehensive multi-criteria evaluation of projects according to the system of relevant criteria it is advisable to use a complex of particular models followed by the multi-criteria optimization of the decision-making process. This implies a necessity for a multiple-model approach to the analysis of innovations. The use of such approaches to solving extreme problems during the innovation process management opens a possibility of the synergistic effect as a result of the implementation of tasks solved on a multi-purpose base. On the basis of the proposed mechanism, a system of indicators of evaluation of the competitiveness level was developed by a case study of the auto service business. On the basis of a computer modeling study in the concerned range of variation of input and control parameters, it is possible to determine their optimal combination, which, in addition to achieving the required quality of customer service will ensure the maximum profit. DOI: http://dx.doi.org/10.5755/j01.em.18.4.4258

A study on morbidity among automobile service and repair workers in an urban area of South India.

Introduction:Service sector in Indian industrial growth has obtained significant numbers. Automobile service industry is one of the largest in the world with a majority of the workers in unorganized sector of the industry. This study was carried out among auto service industry workers in Vellore urban area to assess possible occupation related morbidity.Materials and Methods:A cross-sectional observation study was carried out among 106 automobile repair shop workers.Results:Half (47%) suffered work related stress, 32 (30.2%) reported exposure to dust, 81 (76%) to heat, and 50 (17%) to hazardous chemicals and heavy metals. More than 90% reported over exposure to petroleum products. A third reported cough for more than 2 weeks, more than a quarter reported gastrointestinal symptoms associated with work. Half of them reported musculoskeletal complaints associated with work with a quarter reporting un-intentional work place injuries. A tenth of them were found to have reduced pulmonary function on testing and nearly half had impaired sensory functions in peripheries. Reduced pulmonary function was found to be significantly associated with heavy metal exposure (P = 0.001). Peripheral neuropathy was significantly associated with years of occupation (P = 0.001), exposure to petroleum products (P = 0.03) and exposure to heavy metals (P = 0.018).Discussion:Half of the workers were unaware of health problems associated with their occupational exposures and thereby the use of personal protection is abysmally low. A very high proportion of workers had symptoms of cough, breathlessness, abdominal pain, abdominal discomfort and muscle aches. Almost a quarter of the workers had un-intentional occupational injuries in the last 6 months. Though they work in a high-risk environment with chances of fire hazard, falls and chemical exposures, none of the workshops had fire-extinguishers, first aid kits or any such safety devices.

Auto Service Call System to activate the Electronic Litigation System

The objective of this paper is to provide the conceptual selection framework of SLA metrics to maximize the operation efficiency and satisfaction of IT outsourcing and how to select most efficient auto service call center and system. With these metrics, both customers and service providers can measure service performance of IT outsourcing service. Hence, it is expected to boost operation efficiency and customers' satisfaction. In that sense, this study gives the value to both outsourcing and outsourced companies through suggesting the proper SLA metrics selection framework which provides the standards of service performance measurement and the management of IT outsourcing service in accordance with their business strategy quantitatively and qualitatively. Also we perform a survey for two customers in real business to prove the logicality of this selection framework is working and to find out relationship between SLA practice and customers' satisfaction while they outsource their IT service.

As orientações estratégicas da inovação em produtos populares

Em mercados afluentes, a literatura de gestão do desenvolvimento de produtos recomenda agregar valor e tecnologia, diferenciar produtos e lançá-los rapidamente. E nos mercados de baixa renda individual? Essa pesquisa exploratória buscou conceituar produtos populares, dimensionar e caracterizar os seus mercados no Brasil e identificar as orientações estratégicas da inovação nestes mercados. Os resultados apontam que são outras as orientações estratégicas efetivas: identificar e atender às funcionalidades mais essenciais do público alvo; padronizar produtos baratos; aumentar a escala de produção; aumentar o conteúdo de auto-serviço; estender a vida do produto; repensar toda a estratégia de embalagens; recorrer a canais de distribuição e marketing convenientes; construir imagens de produtos adequadas ao mercado popular; alongar financiamentos com prestações baixas. A metodologia adotada recorreu à análise conceitual, para precisar a noção de produto popular, e dados secundários (a POF da FIPE para um perfil do consumo popular). O recurso à mídia impressa permitiu identificar casos interessantes de empresas e suas estratégias de inovação. E estudos de caso permitiram explorar os caminhos sugeridos pela literatura e pela mídia impressa.

Traffic Way Conceptual Plan: Arroyo Grande, California

Traffic Way Conceptual Plan: Arroyo Grande, California

Four Freedoms, How Many Principles?

Four Freedoms, How Many Principles?

Investigating the role of relative level‐of‐service characteristics in explaining mode split for the work trip

This paper presents an investigation into the role that relative Level‐of‐Service (LOS) characteristics of travel modes play in explaining heterogeneity of work‐trip mode split. The LOS characteristics examined in this study include cost and travel time of modes. The investigation is carried out primarily through a comparative analysis between mode split models with and without LOS measures. A total of four models are developed, three of which are binary trees constructed using a non‐parametric procedure known as Classification and Regression Trees (CART). The results show that relative LOS characteristics explain a modest portion of the mode split heterogeneity. The analysis detects correlation between LOS measures and other explanatory variables. The results also show that mode split appears to vary with relative LOS at a higher rate for trips in corridors where the transit service is superior to or comparable with the auto service than for trips in corridors better served by auto. In contrast, auto ownership appears to vary with relative LOS at a higher rate for trips in corridors better served by auto. The implications of these findings to the practice of transportation planning are presented in the paper.

An Empirical Assessment Of The Zeithaml, Berry And Parasuraman Service Expectations Model

The study empirically evaluated the Zeithaml et al. model of service expectations. Data on. service reliability was gathered from 267 auto repair service personnel who bought auto parts from manufacturer dealerships and independent suppliers. The model was partially successful in explaining customer perceptions of service quality and satisfaction. A significant finding was that buyers appear to tolerate a range of service performance and the size of this range is linked to service quality perceptions.

Tangibility in Services Advertising: An Investigation of Verbal versus Visual Cues

Abstract As the service sector of the U.S. economy continues to grow dramatically, so does the need for increased attention to advertising strategies for the service sector. The author examines print advertising strategy for services by testing whether the presence of a visual tangible cue (a physical representation) and the use of verbal tangible cues (informational cues related to tangible dimensions of the service) influence the effectiveness of the advertisement. Results indicate that for a hotel (a service high in experience qualities), verbal tangible cues are related to more positive attitudes toward the ad and service, higher patronage intentions and higher levels of recall. For an auto service (high in credence qualities), verbal tangible cues are related positively to attitude toward the ad, attitude toward the service, and recall, but not patronage intention. The presence of the physical representation did not affect any of the four dependent variables.

Banks can make money from auto service contracts

Banks can make money from auto service contracts

Sears’ repair of its auto service image: Image restoration discourse in the corporate sector

Jim Conran of the California Department of Consumer Affairs accused Sears’ auto repair centers of overcharging their customers. This accusation raised serious questions about whether Sears’ customers could really “Count On Sears” as its advertisements had assured us for years. I analyze this persuasive attack and apply the theory of image restoration discourse to Sears’ attempt to restore its tarnished reputation. I argue that the accusations were persuasive, while Sears’ response—especially its initial response—was weak.

A realistic vehicle emission inspection system.

A one minute mass vehicle exhaust emission inspection system is described to aid those seeking to establish an appropriate effort in compliance with the Air Quality Act of 1967. This proposed inspection system is suitable for both emission controlled and pre-emission controlled automobiles. It is oriented to appropriate Auto Service Industry corrective measures since it provides guidelines as to probable cause of unnecessarily high emissions for each rejected vehicle. This capability is essential to avoid abnormal corrective expense due to excessive repairs or continued high emissions due to inadequate repairs. Low skill levels may be used during the inspection process, yet results are repeatable and consistent in a plurality of inspection stations. The net gain in lower emissions through inspection of in-use vehicles is large because the point of rejection is no longer dictated by the inherently high emission vehicles. Not more than two rejection standards are required for emission controlled vehicles, a...