E-government Applications Research Articles

A Model for Adopting and Using E-Filing

The adoption and usage of e-filing applications is a phenomenon most governments, including South Africa are still grappling with, and therefore, an ongoing information systems business leadership research is a key issue. The research problem is that despite the e-Government application being implemented and maintained at a high cost, there is little uptake and optimal use. The revenue application has greater benefits such as tax calculation accuracy, tax submission done timeously during any time of the day, improving tax efficiency by reducing administration cost. Since the value and the investment is huge, the burning question is then why the accepting and usage ofe-filing by taxpayers not as it should? Information from previous studies arequite on this phenomenon, in the South Africancontext and this then left a knowledge gaps, which this paper bridges.This paperfocuses on explaining and explore adopting and using e-filing as reasons why some of taxpayers accept and use the revenue application while others are not using it are still unknown. Argument is that despite South Africa implemented a cutting-edgesystemsince 2006, taxpayers still queueat its branches for manualsubmissions.

An Efficient Multi-Modal Biometric Sensing and Authentication Framework for Distributed Applications

Multimodal biometrics is an emerging technology for distributed data security. Single and multi-user data authentication plays a vital role in commercial or e-governance applications. Many approaches have been implemented in literature to secure the single user data using biometric security systems. Most of these systems are based on static initialization parameters and fixed multi-modal biometric features for data authentication. Also, traditional multi-modal biometric based data authentication schemes are independent of dynamic variation in integrity verification. In order to overcome these problems, a new multi-user based multi-modal authentication framework is designed and implemented on large image data types. In this framework, different biometric features such as IRIS, facial and fingerprint features are used to find the unique integrity of user for data authentication and security process. A new integrity computational algorithm and encryption technique are implemented to provide the strong data integrity verification and data security in distributed applications. Experimental results show that the proposed multi-modal integrity-based encryption model has nearly 7% of computational integrity bit change and 5% of runtime on large dataset.

Automatic tracing and extraction of text‐line and word segments directly in JPEG compressed document images

JPEG is one of the popular and efficient compression algorithms supported in the consumer electronics world. Excessive usage of mobile phones and e-governance applications have all resulted in a huge collection of JPEG compressed document images. The major challenge with these images is that its processing becomes expensive as it requires repeated decompression and recompression operations. Recently, it has been proved that developing algorithms to operate directly on the compressed data is one of the solutions in overcoming the above issue. This research study investigates a novel algorithm for segmentation of text-lines and words directly from JPEG compressed handwritten document images. Segmenting a handwritten document is challenging due to the presence of uneven spacing, variable font sizes, overlapping and touching components, and it becomes much more challenging if it is to be done directly in the compressed image. The proposed technique virtually fixes a vertical stripe at the beginning of the document to detect starting points of text-lines. Then a moving window-based space penetration algorithm is used for tracing the exact line boundary between two text-lines, resolving the issues of space and font variations, touching and overlapping components. Subsequently, a word boundary tracing algorithm is used to segment words.

The Effect of E-Government on Citizen Trust of the National Database and Registration Authority (NADRA) in Pakistan

A considerable amount of cash is being spent by various nations throughout the world in creating and conveying e-government services to their citizen aims to effectively provide better community services to the nationals. The success and achievement of such applications is probably perceived in the developed nations however there is an overarching worry about the achievement and appropriation of these services in the developing nations. The main objective of this study is to investigate the citizen’s trust on the e-services offered by National Database and Registration Authority (NADRA) which is an administration organization working under the service of Interior ministry in Pakistan. This study inferred particular research model from the refreshed Information System previous success model which was developed by DeLone and McLean, 1992 & 2003. Utilizing the determined model, this study hub around administration point of view on the impact of NADRA framework, data and service quality on clients’ trust and consequently how the citizens’ trust is useful to make an e-government application of NADRA sector useful in Pakistan. The main findings show that larger number of clients or citizens is satisfied with the e-services of NADARA in Pakistan and most of the activities assume a fundamental part for the utilization of the application process of NADRA sector. Furthermore, the results also demonstrated that information quality, system quality, service quality and net benefits received from NADRA of Pakistan also plays an imperative role in the trust of citizens. Keywords: NADRA of Pakistan, E-government services, Citizens Trust, Satisfaction, Information System Model DOI: 10.7176/EJBM/12-18-15 Publication date: June 30th 2020

E-GOVERNMENT EFFECTIVENESS IN COMBATING CORRUPTION AND IMPROVING PUBLIC SERVICES

The government's step to be able to fight corruption is not just a discourse. One effort that has been made in e-government . E-government is a model of government system that utilizes information technology in providing information and services for its citizens. The aim is to create good governance that is free from corruption so that it has an impact on better quality public services. Some research shows e-government can reduce corruption and improve public service delivery through transparency and accountability by considering the type of corruption. This research uses qualitative methods and descriptive. Data collection techniques used are literature, such as books, articles and research results relating to e-government in Indonesia and other countries in combating corruption. The results showed, first, the successful implementation of e-government to reduce corruption was highly dependent on the state of the country's political economy. While in an economic perspective, the success of e-government depends on the country's information and communication technology (ICT) infrastructure, one of which is the level of internet penetration. Second, e-government is considered not always effective in reducing various types of corruption. for minor corruption, the application of e-government is considered effective. Meanwhile, for major corruption, such as irregularities in the use of budget and mega corruption involving politicians, it is more difficult to deal with just implementing e-government .

Collaborative Innovation Model on 112 Call Center Service

This article aims to find out and explore how collaborative innovation is applied to the 112 call center service. The problem is focused on examining: First, what the condition of 112 call center service is . Second. how collaborative innovation is applied to e-government services. Third, the collaborative model of 112 call center service. To approach these problems, theoretical references from several experts on collaborative innovation and collaborative models were used. Data were collected through a library research as a writing framework and analyzed qualitatively. This study indicates that 112 call center service is a form of innovation in e-government applications. 112 call center service is an emergency service occurs in an area that must be handled as soon as possible. But this innovation do not always go well. It is since there are factors that hinder innovation. 112 call center service has not become a single call number and has not been integrated throughout Indonesia. Recommendation for overcoming it is by collaboration between institutions at both the central and regional levels. Collaboration is formed using the E-Government Integration (EGI) model, which is the relationship between the central institutions and the regional institutions, among agencies, and the relationship with service users, namely the community and the private sectors. This relationship is supported by variables of strategy, technology, policy and organization. It is expected that by applying the model 112 call center services can be integrated.

Sistem Informasi Koordinasi Kelengkapan Dewan pada Dewan Perwakilan Perwakilan Rakyat Daerah Provinsi Kepulauan Riau

Coordination report complete information system of the council is one of the supporting tools in reporting the council's activities to the Riau Islands Province DPRD. Every matter concerning official organizational activities is always realized in the form of a coordinating report on the completeness of the board. The Office of the Regional Representative Council (DPRD) of the Riau Islands Province also faces obstacles in the coordinating report on the completeness of the board, where the coordinating report on the completeness of the council requires physical evidence and is recorded in a structured manner. This research builds a management information system for coordinating reports on the completeness of the DPRD Kepri council that can be accessed through an internet connection and is built using a web-based computer programming language. This research was conducted in 2016, the research design used was applied research. From the results of the achievement of research conducted that the complete co-ordination information system of the board can be used as an alternative to the management of archiving letter data involving many types and functions of a letter. Ease of access and operations that can be used on various devices is a priority and functionality of an application by using a web-based application. The application of information technology and the demands of work efficiency in agencies requires the ideas and creativity of users at a government agency to innovate in handling performance issues, especially the management and management of letters. It is expected that this application will become the basis for further development in various government agencies to create an e-government application towards good governance.Keywords:Information System, Coordination of Completeness of the Board, DPRD Riau Islands

The role of gender on modifying the relationship between service quality and eternal acceptance of e-government

The role of service quality in the acceptance of e-government applications is very important. Previous studies have shown that the quality of services affects the acceptance of e-government applications positively. In this study, the researcher examined the relationship between the quality of service and the acceptance of e-government applications and studied gender roles in modifying the relationship. The findings from the analysis of 543 respondents using smartPLS show that there is a positive relationship between service quality and e-government acceptance (β = 0.40, p < 0.01) thus explaining a total of 13% variance. However, the role of gender as moderator in this study are not supported. The findings are crucial for the purpose of improving e-government implementation

Usability of eGovernance application for citizens of Pakistan

Usability of eGovernance application for citizens of Pakistan

APPLICATION OF E-GOVERNMENT IN IMMIGRATION MANAGEMENT INFORMATION SYSTEM (SIMKIM) AT DIRECTORATE GENERAL OF IMMIGRATION

&#x0D; &#x0D; The government is currently implementing an e-government system to provide services to the community using technology. E-government or electronic government is the use of information technology by the government to provide information and services to its citizens. Presidential Instruction No. 3 of 2003 concerning national policies and strategies for e-government development and Presidential Regulation of the Republic of Indonesia Number 95 of 2018 concerning Electronic-Based Government Systems are the legal basis for designing SPBE in Indonesia. The application of e-government at the Directorate General of Immigration can be seen in its centralized services using SIMKIM. This research uses a qualitative approach with descriptive analysis method. In the discussion this research has been based on the selection of research problems related to the suitability of e-government design in SIMKIM at the Directorate General of Immigration based on Presidential Instruction No. 3 of 2003 and Presidential Decree No. 95 of 2018 and the implementation of e-government at the Directorate General of Immigration according to the stages of the Deloitte and Touche framework. The results of the discussion stated that the implementation of e-government at the Directorate General of Immigration was in accordance with the two regulations and the Director General had entered the second stage based on the Deloitte and Touche framework. It is hoped that this research can be used for further research development.&#x0D; &#x0D; &#x0D;

Faktor Yang Mempengaruhi Masyarakat Menggunakan Aplikasi Lapor Polisi Kita di Kabupaten Sleman

The Republic of Indonesia Special Region of Yogyakarta Police (Polda DIY) launched a Polisi Kita Application program as a means to provide services to the community based on real-time online. The purpose of this study is to analyze the factors that influence the application of e-government to the use of the Polisi Kita Application program in the Yogyakarta Regional Police in 2018. The theory used to analyze this phenomenon is the Unified Theory of Acceptance and Use of Technology (UTAUT) theory. This research uses quantitative research methods. The number of research respondents was 99 respondents who were taken using Accidental Sampling techniques and processed using SmartPLS 3.0 Software. The results of this study state that the discovery of factors that influence online-based public services using UTAUT theory is proven to have a significant influence on the use of public services. Based on the results of the analysis in finding the strength of the relationship between variables X and Y found the highest correlation coefficient results in the Behavioral Intention variable with the Ut variable. E-service (Our Police Report) is (0.920). The Police Application We get a good response from the public regarding the ease of using the Police Application. To be able to maintain and improve performance, the Yogyakarta Regional Police should add a feature to verify the user's cellphone number via SMS or email so that the level of security of the user's report is better.

Study of challenges and issues of e-governance in Afghanistan

In Today’s world, public sector organizations increasingly concentrate on transformations of socio-economic & political and administrative structures through the application of e-governance to provide efficient, convenient and affordable services and information to the citizens, business-entities and for public organizations.

Factors affecting the application of e-government (An Applied Study on the Ministry of Education Khartoum, Sudan)

This study is descriptive, aims to clarify the factors affecting the application of e-government in the Ministry of Education, Khartoum State, Sudan as infrastructure readiness and suitability, and identify the most important obstacles to their application and propose some solutions to those constraints. The study concluded that there is progress in the field of electronic applications that serve the application of e-government in the ministry through the application of many programs. The study concluded that the IT staff in the ministry does not have enough experience to manage the e-government systems, and activating the internal network is one of the most important components of the application of e-government in the ministry. The study concluded that a large number of employees and administrators have no desire to implement e-government systems. The study recommended the need to unify a basic database covering all aspects of education, and the need to establish an electronic training model for workers in the application of e-government in the ministry and the development of a model to re-engineering procedures in the ministry in line with the e-government Runes.

Reduct ECOC Framework for Network Intrusion Detection System

Now a day’s network security is major concern for e-government and e-commerce applications. A wide range of malicious activities are increasing with the usage of internet and network technologies. Identifying novel threats and finding modern solutions for network to prevent from these threats are important. Designing an effective intrusion detection system is significant to continuously look out the network activities to efficiently thwart malicious attacks or to identify the intruders. To tackle multi class imbalance classification problem in networks, a reduct based ECOC ensemble framework for NIDS is proposed to efficiently identify attacks in a multi class scenario. The Reduct-ECOC classifier is validated on highly imbalanced benchmark NSL-KDD intrusion datasets as well as other UCI-ML datasets. The experimental results on eight highly imbalanced datasets show that Reduct-ECOC classifier performs better than many other state-of-art multi-class classification ECOC learning methods.

Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state

PurposeThe manner in which people, businesses and governments perform is changing because of the spread of technology. Digitalization of governments can be considered a necessity as we are now entering the era of the Internet-of-Things. The advantages and disadvantages of electronic governments have been examined in several research studies. This study aims to examine the attitudes of decision-makers towards e-government. The research aims are as follows: to determine the problems related with e-government usage, to establish the factors which decrease the usage of e-government services and to propose recommendations for the effective application of e-government practices.Design/methodology/approachQualitative research has been used for the study. Participants were chosen by the snowball sampling method, and face-to-face in-depth interviews were conducted with all decision-makers. In-depth interviews are more efficient and enable the acquisition of better qualitative information, in-depth knowledge and statistics, as the distance between the interviewer and interviewee is reduced (Stokes and Bergin, 2006). Questions asked can be categorized under two sections, where the questions in the first section are related to the decision-maker’s management style/managerial proposition, and in the second section, technological questions are asked in terms of the preferred communication method and the decision-makers’ attitudes towards e-government practices.FindingsDecision-makers perceive electronic government to be important, while the level of importance is observed to be different among the decision-makers. Chronic problems exist in many countries, such as nepotism, where the decision-makers have conflicting arguments about e-government and the resulting effect on nepotism. Furthermore, the study also indicates that decision-makers are aware of the importance of mobile government, although they acknowledge that more time is required, as their country is still developing. Electronic voting is also perceived to be important, although the decision-makers believe that security and privacy issues need to be solved before related projects can be initiated.Originality/valueThis research can be a benchmark study for the decision-makers of small island developing states by means of e-government. The impediments preventing the effective application of e-government practices are also discussed in the study. This study will be useful to highlight the triggers and obstacles for e-government development in the context of a developing country. Internet penetration has increased significantly since the 2000s, and therefore, decision-makers need to consider the shift in citizens’ behaviour, such as the high usage of smartphones and the emergence of the Internet-of-Things (Kaya and Bicen, 2016; Kumar et al., 2017).

Incentives for the Adoption of E-Government by Greek Municipalities

Purpose: The research aims to identify the incentives that play an important role in the evolution of e-government in Greece at local scale and its actual development level. It also investigates the factors and the perceived barriers that affect the development of local e-government in Greek Municipalities, as well as the benefits they derive from it. Design/Methodology/Approach: The research is based on a survey that was conducted through a questionnaire to all 325 Municipalities of the country and includes data from 109 Municipalities that participated in the quantitative approach. Findings: While e-government is spread at a relatively satisfactory level, it appears that only a few Municipalities are performing well. Results highlight also the two main incentives that motivate Municipalities to adopt e-government: The first is the improvement of the efficiency of information exchange with the external environment and the second is managing internal issues-relationships in conjunction with the existence of prominent IT departments. Amongst the main factors that affect e-government adoption by Local authorities, budgetary constraints stand out, while the lack of personnel specialized in Information Technologies is identified as common obstacle. Practical Implications: Findings suggest that an integrated approach to e-government is needed in order to enable organizations to minimize failures and to overcome barriers and counter risks. The capacity to align e-government applications with the increasing and evolving needs and requirements of the citizens is the key to optimizing the benefits of e-Government at local scale. Originality/Value: There is no similar empirical research in the context of Greece; hence, it seems important to increase the knowledge about the drivers of e-government adoption, especially in the public sector at the local scale.

The implementation of e-government and the trust of citizens in public sector performance: the mediating role of service quality

ICT and e-government are known to have a number of different effects on the service quality provided across the public sector, as well as on the perspectives and attitudes of citizens, although the effects have remained under much discussion by political observers when considering that citizens' trust in the performance of the government has witnessed decline. This work analysed the perspectives of the service recipients within the public sector in Jordan. The work carried out an analysis centred on citizen trust towards public sector performance through the role of e-government adoption. An integrated model underwent development, emphasising the link recognised between the application of e-government and the effects of public sector on citizen trust, with public sector effects mediated through the quality of services provided. The study sample encompassed 622 service recipients, with structural equation modelling applying to determine the link through examining the respondent assessment chosen through a random technique. The research results show a clear link between e-government and citizen trust. The work considers the effects of the results and accordingly makes recommendations in regards possible practical uses.

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

E-Government Applications: Factors Affecting the Employees’ Satisfaction and Effectiveness in Greek Municipalities

Cochran Q-Test for Criteria Validation of PeGI Framework

The research objective is to find out the valid criteria of the PeGI framework in evaluating the application of e-Government in Indonesia. The method used was a survey with the Cochran Q-Test approach involving 5 respondents. The results showed that there were 3 invalid PeGI criteria because the Cochran value was greater than the Chie table so that they were eliminated from the list of criteria thus leaving only 32 valid of PeGI criteria. The implications of the research can provide recommendations for government agencies to use the more relevant PeGI framework.

DETERMINANTS OF THE CITIZENS’ USAGE OF ELECTRONIC PUBLIC SERVICES IN THE REPUBLIC OF MACEDONIA

This paper identifies the factors that determine users' adoption of e-government services in the Republic of Macedonia. The research model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude, subjective norms, perceived behavioural control, demographic factors) that can influence intention to use e-government services. Relationships between constructs proved to be significant after analysis of the survey results, but the strength of influence toward intention to usage varies among constructs. Attitude towards usage is strongly and significantly influenced by the perceived usefulness and less by perceived ease of use of the e-government applications as well as by compatibility with the way of work. Subjective norms are significantly affected by interpersonal influence, and by external influence, as well. Self-efficacy is significantly influencing control over usage of e-government applications, while perceived behavioural control was not significant for our sample.