E-government Applications Research Articles

Is COCOMO and Putnam relevant to e-Government? Software development efforts estimation in e-Government in the Indian state of Andhra Pradesh

PurposeThis paper aims to examine the process for estimation of efforts for software development and suggests a framework for estimating software development costs and ensuring quality of code in e-Government projects from the Indian state of Andhra Pradesh. With no established processes for estimation of efforts, the Government relied on open bids from the market to develop these e-Government applications.Design/methodology/approachThe paper adopts an exploratory case study approach to analyze the e-Government applications in Andhra Pradesh. Using data from the information technology department of the Government of Andhra Pradesh, the paper evolves a framework to compute costs of software development, based on the software development life cycle.FindingsThe framework helps in arriving at a hurdle price before the tender process. The study has shown that an e-Government application in AP state would cost Rs. 224,000, or US$2,969.25, for a simple application, and Rs. 33,60,000, or US$44,538.71, for a complex application over a five-year period, depending on the complexity and size of the application. This information would be useful to the Government decision-makers for expanding e-Government.Research limitations/implicationsFurther research may assess the utility of this framework for e-Government support activities like automation of data centers, video conferencing facilities and ushering in financial technologies for encouraging cashless payments.Originality/valueThe paper provides information that could be of value at a national level (for India) and at the same time providing a guide for other countries that would like to adopt this framework.

The influence of the mass media on the process of digitalization of social services

This article explains the role of mass media in the development of the digitalization process in the field of social services, including on the e-government platform. The paper asked the following questions: "What types of media can we use or how do we use them to get useful information? Do people use a special e-government application? What is it and does it really matter?" In the process of research, answers to these questions were found thanks to social surveys and data collection. The purpose of the article is to describe the impact of media on the development and change of the digitalization process in the field of social services. The idea of the article was taken from the list of services on the e-government platform and their transformation from the traditional format into an electronic form. Especially interesting the role of social networks in promoting the use of e-government. Therefore, the object of the study will be the types of media as online platforms. The practical significance lies in finding the reason why people choose the traditional way of providing services. The scientific significance is determined by the novelty of the topic in the field of digitalization regarding the media and its impact on the development of social services. In this scientific article quality methodology was used, including a survey among system users, comparative analysis and case-based examples. Keywords: digitalization, social services, mass media, e-government.

Impact of E-Government Applications on Reducing Administrative Burden in Delivering Public Service

Impact of E-Government Applications on Reducing Administrative Burden in Delivering Public Service

The Impact of Citizens’ Engagement on E-Government Applications from the Employees Perspective in the Jordanian Financial Sector

The Impact of Citizens’ Engagement on E-Government Applications from the Employees Perspective in the Jordanian Financial Sector

Electronic Archiving and The Extent of Its Application in The Municipality of Kufra, Libya: A Case Study in Monitoring Health Services and Its Affiliated Clinics

This study aimed at applying electronic archiving using the language (Microsoft Visual Studio 2013) and building a database using the system (SQL Server 2012), and to achieve this goal, the study has followed a descriptive method. the writers have designed a main questionnaire as the instrument to collect the data from the study sample consisting of (20) questions. The sample of the study consisted of (84) employees in the monitoring of health services and its combined clinics in the municipality of Kufra, Libya who were randomly selected. The results revealed that the paramount importance in the success of these systems is the human resources used for these systems more than software and hardware. The results also indicated that the electronic archiving system has a positive impact in the field of administrative work, by facilitating the archiving of documents to reduce the time and effort expended in the process of searching for files, and the ease of sharing documents through a network based on (client / server) to link health services control departments and grouped clinics. In the light of the results of the study, the researchers recommended the need to focus on identifying the increase in the commitment of the Kufrah health services monitor to move towards electronic archiving. They also recommended the importance of training employees on automated documentation and electronic archiving processes, with the dissemination of the electronic archiving experience among government agencies and auditors as a starting point for the application of e-government.

Public Service Innovation in the Era of the Covid-19 Pandemi in Tangerang District, Banten

The government has a big responsibility for the best and quality services in all public service sectors to the community. However, during COVID-19, the government imposed strict health protocols that affected the quality of service. This condition requires the Tangerang Regency Government to innovate digital-based public services or information and communication technology. The theory of innovation in research uses the theory developed by Rogers, Everett M in his book Diffusion of Innovations, which looks at innovation from the dimensions of Relative Advantages, Compatibility, Complexity, Trialability and Observability. The research design used is qualitative with a narrative or descriptive study approach. Data collection techniques used triangulation techniques by means of observation, interviews and document review. Meanwhile, data analysis used techniques developed by Miles and Huberman, namely data reduction, data display, and conclusion drawing/verification. The results of the study show that during COVID-19, the Tangerang Regency Government has developed e-government-based public service innovations, including; the Population Administration Service Information System application (SIPENDUK), the Integrated Licensing Service Information System application (SIPINTER), the Integrated Online PBB Print Information System application (siCEPOT) and the Online Medical Check-Up Booking Information System application (Si BOMCU). Public service innovation development strategies that need to be used are; compiling and establishing a blueprint for an integrated e-government application system and creating an ideal institutional model in e-government management.

COMPARATION OF DISTRIBUTED DATABASE MODEL BY CLUSTERING METHOD IN E-GOVERNMENT SYSTEM. STUDY AT KEMENKEU RI

MySQL is one of the most popular open source database in the world based on its performance, its reliability, and its easiness that has been proved. MySQL is categorized into community version and commercial version. The commercial version has standalone architecture models and clusters.Database Clustering is one of distributed database model. The case study used is Kemenkeu Learning Center (KLC) Application which is an e-government application in Ministry of Finance. KLC application used for interactive learning media for all ASN especially ASN in Ministry of Finance. This makes the KLC application being categorized into a very high critical application, so it takes a good response time and has high availability. One of the most important factors to fulfill this need is by deciding the appropriate MySQL database architecture for KLC application. This research was conducted by creating 3 (three) database architecture models according to best practice from MySQL, namely the Standalone architecture model, InnoDB Cluster and NDB Cluster. Then tested with several different scenarios to get results in the form of response time and percentage of errors that indicate high availability capabilities. The tools used in testing are Apache JMeter. From the test results, it is found that the MySQL NDB Cluster is the right database architecture model in an effort to realize the need for database services with the best response time and high availability capabilities.

Factors influencing Individual Behavior Intention of using E-government applications in Sindh Province

Electronic Application are used everywhere in order to carry out marketing and organizational activities. Although the literature that may link the application with governmental activities are rare. Moreover, the users of electronic Application are mostly consumers. Therefore, through using the same target audience this study is specifically focused towards the understanding of e-application and its influencing factors linked with governmental operations. This study highlights the essential elements that affect the adoption of e-government apps in the departments and field offices of the Sindh government. It also enables functionaries of the Sindh government for adopting e-government apps at several levels of government. Quantitative techniques have been selected for the purpose of analysis which indicated that social influence & trust in e- govt application have significant effect use of e-govt application. Similarly, moderation of some of the demographic factors like age and gender are also potent in defining the relationship.

Proposed Smart E-Government Application Design toward Achieving Operational Excellent in Government

A large number of poor nations throughout the world are benefiting from the e-government revolutions in order to deliver fast and fundamental items and solutions to their citizens. Because of the present development of mobile smart gadgets. However, public agencies face several challenges in integrating electronic government services into their infrastructure in order to improve current goods and services or build new ones. This major challenge is none the less reflected by the huge volume of data generated by various capable devices, as their administration is hampered by the facilities required for effective data transit as well as treatment. As a result, cloud computing services, as well as cloud technology, which extends cloud computing computational power to edge networks, are critical in addressing those issues. As a result, this paper aims to illustrate and concentrate on all these variables, so it presents an outline of a hybrid approach for adopting edge and cloud computing with in the domain of e-government to handle as well as solving e-government enforcement’s important problems. In term of arranging governmental services and goods among data centres, this model is used to identify two separate patterns: edge and cloud, and smart sensors constructed with low-power CPUs provide a very effective solution. The suggested model can figure out how an object interacts with each network and what their connection could be Eventually, a variety of recommended technological distinct elements and their approaches for developing edge and cloud computing is offered, ensuring also that selected answers were executed. A total of 600 questionnaires were delivered to Syrian individuals as part of a survey. AMOS version 21.0 was used to analyse the data using the structural equation model (SEM)

Issues & Challenges breakthrough of Hidden Pattern of Indian E-governance Application Data using Web Mining Algorithm

Issues & Challenges breakthrough of Hidden Pattern of Indian E-governance Application Data using Web Mining Algorithm

The effects of e-government, e-billing and e-filing on taxpayer compliance: A case of taxpayers in Indonesia

The purpose of this study is to analyze the effects of the application of e-government, e-billing and e-SPT on taxpayer compliance. This type of research is quantitative research. The variables in this study consist of one dependent variable and three independent variables. The dependent variable is taxpayer compliance, while the independent variables are application of e-government, application of e-billing, and application of e-filing (e-SPT). The population in this study is Indonesian taxpayer. The sample in this research was 430 respondents who filled out the Likert Scale questionnaire. The sampling technique in this study was incidental sampling, with research instruments using online questionnaires distributed via social media. The data analysis technique in this study used a structural equation model (SEM) with SmartPLS 3.0 software. The results of this study indicate that the application of e-government had a positive and significant effect on taxpayer compliance, the application of e-billing had a positive and significant effect on taxpayer compliance, and the application of e-SPT had a positive and significant effect on taxpayer compliance.

The role of e-government in disaster management: A review of the literature

Aim/purpose – Disasters or catastrophic events create unforeseen circumstances and require new approaches from local and national administrations in addressing the nega- tive impacts on society and the economy. Determining the role of e-government in providing the kind of services that are especially needed has become particularly rele- vant during COVID-19. This paper aims to assess the progress and current state of research on the role of e-government during or in the aftermath of catastrophic events. The purpose of this research is twofold: one, to benefit scholars by providing directions and a basis for further research, and two, to offer guidance to decision-makers involved with disaster management. Design/methodology/approach – The methodology used in this study is a systematic literature review. Multiple databases, including EBSCO, Elsevier, Emerald, JSTOR, Google Scholar, SAGE, ScienceDirect, Scopus, Springer, Taylor and Francis, and Wiley Online Library were searched for appropriate papers. In total, 36 papers published between 2004 and 2022 met our inclusion criteria and were analyzed. Findings – The study produced three types of findings. First, an analysis of the themes and trends in the existing literature. Second, a synopsis of the published research find- ings in the reviewed papers. And third, a description of the needs and opportunities for further research. Research implications/limitations – This study should help other researchers in direct- ing their efforts in further exploration, and it should help people involved with real-life disaster management to navigate through the effective role and application of e-government. The main limitation is that we found only 36 research papers that met our inclusion criteria. Originality/value/contribution – Despite the potentially critical role that e-government may have in mitigating the negative effects of catastrophic events, research on e-government in disaster management seems to be still underdeveloped, and to our knowledge, there is no published systematic review of such research. Keywords: disaster management, e-government, literature review. JEL Classification: H11, H12, I31, O21, O35.

User Experience of Using E-Government Applications and Its Impact on User Satisfaction: Case of Jordan

User Experience of Using E-Government Applications and Its Impact on User Satisfaction: Case of Jordan

Structured SRS for e-Government Services With Boilerplate Design and Interface

There are many projects being carried out to develop e-Government applications. In order to develop an efficient application, a proper requirements specification is strictly required. However, in the case of improper requirements specifications, errors are unavoidable for the developed applications. Therefore, it is necessary to use a model to determine the quality of software requirements. In the literature, several studies have been presented to propose a quality model for software requirements. Yet, there is no study on the development of a quality model for software requirements in Turkish language. Thus, the purpose of this study is to propose a quality assessment model of Software Requirements Specification (SRS) in Turkish language for e-Government applications. The proposed model aims at defining common texts and confirming that the sentences used in writing SRS are developed within an assured structure in order to minimize and standardize the errors originating from natural language. For this purpose, a model based on the Rupp’s boilerplate is created that allows the analyst or requirements engineer to accurately enter the requirements statements. In this study, an interface (webpage) is also created so that the model may match requirements with common text templates, compute similarity values, and also may insert the requirements, regulatory documents, and user requirements into the template in a more convenient format. In order to evaluate the proposed model, the sentences in the 32 documents, including 843 requirements, were adapted to the model. Then, the usability of the model was validated by the requirement engineers serving in a Government service. According to the results, it is concluded that the proposed model is applicable, and is able to improve the quality of SRS in Turkish language for e-Government applications.

«ELECTRONIC GOVERNMENT» AS AN INTEGRATED PLATFORM FOR THE FORMATION OF NON-TOCRATIC PUBLIC ADMINISTRATION: THE EXPERIENCE OF ESTONIA

The article considers the main approaches to the definition of the concept of «electronic government»; it was found that the integration of public administration into the virtual information space creates favorable prerequisites for the formation of an effective e-democracy as a logical continuation of the transformation of socio-political processes in the information society, which indicates a netocratic vector of development of public administration. It has been established that the successfully tested elements of egovernment are being introduced into wide use, which leads to the gradual formation of netocratic management, which is acquiring more and more mechanisms, tools, methods and forms of communication between government and society. It has been proven that governments should use the mechanisms and capabilities of the information society in order to ensure that the work of government bodies meets the needs of citizens as much as possible. The experience of Estonia regarding the successful testing and implementation of an effective e-government system is studied. The factors that influenced the formation of a high level of electronic government services in Estonia are considered. In particular, attention is focused on the awareness by the country's officials of the priority development of the information and communication technology industry and the possibility of stable state funding; the state program of general computerization «Tiger Leap»; global informatization of the country; the introduction of a number of electronic systems and services, thanks to which the level of bureaucracy has decreased, there has been an increase in the participation of citizens in public life, the reaction of subjects of power to the appeal of citizens has improved, the decision-making process by authorities has become transparent and accountable to the public, etc. It is recommended to focus on the Estonian experience in the practical application of e-governance in order to develop information and digital infrastructures in the management sphere and an effective domestic egovernment as an integrated platform for the formation of netocratic public administration.

Service delivery through e-governance: The case of highly urbanized cities in northern Mindanao, Philippines

This study explored the new digital opportunity for realizing democracy in public administration. This is a descriptive-evaluative type of research, utilizing a cross sectional survey which aimed to describe and assess the service delivery through e-governance of the two (2) highly urbanized cities in Northern Mindanao, Philippines. Utilizing the mixed methods of qualitative and quantitative research designs, this paper endeavoured to examine the delivery models of e-governance applications did the Local Government Units of Iligan and Cagayan de Oro provide to their constituents in terms of; G2C (Government-to-Citizens), G2B (Government-to-Business), G2E (Government-to-Employees), and G2G (Government-to-Government) Q2. Utilizing a survey questionnaire with a 5-point Likert scale, a total of 234 survey respondents categorized as citizens, business sectors and city hall employees of the locales evaluated the efficiency, effectiveness, responsiveness, and satisfaction of e-governance implementation with regards to the delivery of the following services; administrative services, economic services, health services, and infrastructure services. Moreover, the qualitative data were obtained from the 4 key informants using an interview guide whose responses were analyzed thematically. Analyses of the findings were drawn from the delivery models of E-governance, technology, organization and environment (TOE) framework, and the role of IT in good governance. Data revealed that both LGUs had provided the four delivery models of e-governance. It is also implicit in the findings that the similar provisions and modes of service delivery by the two cities facilitated the furtherance of e-governance in their respective areas of responsibilities.

Detecting Locally, Patching Globally: An End-to-End Framework for High Speed and Accurate Detection of Fingerprint Minutiae

Billions of fingerprint images are acquired and matched to protect the national borders and in a range of egovernance applications. Fast and accurate minutiae detection from fingerprint images is the key to advance fingerprint matching algorithms for large-scale applications. However, currently available fingerprint minutiae extraction methods are not accurate and fast enough to support such large-scale applications. This paper proposes a new method that uses a lightweight pixelwise local dilated neural network to extract local features and a patch-wise global neural network to recover the global features. It consolidates the local and global fingerprint features to generate a full-size minutiae location map, and then accurately localizes the minutiae positions by using a recursive connected components algorithm. We design a new loss function to accurately detect minutia orientation and incorporate a dynamic end-to-end loss to provide effective supervision in learning discriminant features. It is due to the proposed design and loss function that can enable higher accuracy with significantly less computations. We present reproducible experimental results from five publicly available contact-based and contactless databases that indicate significant improvement in the minutiae detection accuracy, which also leads to enhanced fingerprint matching accuracy. Since the minutiae represent key points in the fingerprint images, the proposed end-to-end minutiae detection method also has a potential to be employed in many other key points detection tasks.

Perancangan Aplikasi Pengelolaan Keuangan Desa Melalui E-Village Budgeting

Bad governance or poor governance by some economic actors is one of the causes of the economic crisis in Indonesia. So that the emergence of public mistrust of government performance. To restore public confidence to the government, good governance is needed, one of which is the application of e-government. E-government is a form of information and communication technology by the government which can provide information and services to the public, business affairs, and matters relating to government. One of the results of the development of e-government is e-Village Budgeting. E-village budgeting is an online-based village budget management application in order to increase transparency and accountability of the village budget. One of the problems that often arises in the administration of village governance is related to the administrative system of village financial management that is not orderly, so that not a few that cause problems of irregularities in the use of the budget. This research will be designed a web-based application that can help make financial reporting easier. The application was made so that budgeting and development monitoring in remote villages are more transparent.

Implementation of E-Government in Regions Study on Bombana Public Service Mall

The application of e-government into the public service sector in the regions is the focus of this research. Electronic-based public services at the Bombana Regency Public Service Mall are the foundation of community expectations to get easy, fast, safe and comfortable access to services. such as service delays, extortion, nepotism and discrimination. Through research findings analyzed with an interactive data analysis model, it shows that the implementation of E-government at MPP Bombana has been based on electronic services by utilizing applications or websites as a medium of communication and information between the government and the community. In addition, the implementation of E-government at MPP Bombana has demonstrated the process of interaction and transactions between governments and service users with a website-based service system that makes it easy for the public to access the public information they need, manage licensing and non-licensing documents quickly, safely and comfortably. However, MPP Bombana has not been able to develop its E-Government services to a transformational stage so that interconnectivity in an integrated online service system has not been realized.

Digital technology and senior citizens in the city of Osijek: a quantitative study

Purpose. The world population is continuously ageing, and a significant amount of world efforts has already been dedicated to increasing the quality of life of the population in the age-group of 65+. A way to achieve this goal is to introduce older generations to the benefits of digital technology. This paper presents the findings of a study on digital technology adoption and the online information needs of senior citizens in the city of Osijek, Croatia. Methodology. The study was conducted on a sample of 188 participants from September to December 2021. The data was collected by the means of a paper survey distributed to respondents in several locations: a local senior care home, the farmers market, and a non-profit organization. Findings. The respondents in our sample prefer smartphones (49.5%) and personal computers or laptops (27.7%) over tablet computers and smartwatches. The internet is used by almost 70% of the respondents, mostly for purposeful searches for information or communication. E-learning, e-shopping, or e-government applications are used rarely. The study detected significant differences in digital technology use concerning gender, age, life satisfaction and living with a partner. Social implications. In order to support and promote the active ageing of senior citizens in Osijek, a more systematic approach at the level of city administration is needed in order to ensure a better understanding and use of digital technology by this vulnerable demographic group. Originality. The paper presents a valuable contribution to further understanding the ICT adoption, skills and online information behaviour of senior citizens in Osijek, Croatia.