E-government Applications Research Articles

Evaluation of Policies and Success Factors of E-Government Parking Tax Implementation in Capital Region of Jakarta

The implementing of parking tax e-government policy in DKI Jakarta has been going on for approximately 7 (seven) years. In its implementation, there are many advantages and disadvantages that have an impact on the performance targets that have been set. This study aims to analyze and evaluate the policies and factors that determine the success of implementing the parking tax e-government in DKI Jakarta. This study uses the post-positivism method which uses theory as a reference in understanding research problems. The evaluation results of this study indicate; (1) the benefits of the online system have not significantly helped tax officers in monitoring compliance with taxpayers because only 3.37% of taxpayers routinely report their business transactions; (2) e-government applications have not been able to integrate Bapenda, DPMPTSP and UP Parking; (3) sanctions have not been applied firmly; (4) the business license revocation sanction is not in accordance with the higher tax regulations; and (5) the obligation to report business transactions online has not been optimally applied to all parking taxpayers, because there is still unpreparedness both in terms of taxpayers and electronic device support.

Application of E-governance in Medical and Crime Factor in India

This proposal explains the usage of the information and communications technology (ICT) by the Government in various fields of work and then applications of e-governance in the medical and crime factor.

A review of effectiveness of Saudi E-government data security management

Security of data has always been a contested issue since the internet became the way of life. The internet and Web 2.0 followed by Web 3.0 have enabled many applications for the use of the citizens. E-government is one of them. Questions have always been raised about the security of data in E-government applications and services. Saudi Arabia is one of the developing countries when it comes to the internet-based services. This paper attempts to review the effectiveness of security policies when dealing with threats and vulnerabilities. We shall study these aspects in the context of Saudi Arabian E-government. E-government, anywhere in the world is a very sensitive area when it comes to ensuring security of the users as well as the corporate data. Breach in security of user data may have catastrophic implications in some cases.

Evaluasi Tingkat Kematangan e-Government Pada Partisipasi Masyarakat dan Pelayanan Publik Menerapkan Framework Gartner

E-government as part of internet products has become a topic of discussion in internet and mass media discussions and is popular after being linked to the regional autonomy policy of districts / cities in Indonesia. However, there are still many government information systems that are developed and implemented that do not function optimally at both the regional and central government levels. Measuring the level of E-government maturity is needed to determine the extent to which the successful application of E-government is. The purpose of the E-government maturity assessment is to provide basic data, advanced data, and all that is necessary for the development of an E-government strategy. Gartner is one of the models used to measure the maturity level of e-government. Gartner's model suggests four critical phases of the evolution of e-government, namely: web presence, interaction, transactions, and transformation. The gartner model is used to measure the maturity level in Sukoharjo district. The research methodology used a questionnaire and the calculation used the average score for each dimension. To determine the relationship between dimensions and criteria, the PLS (Partial Least Square) method is used. Research has proven that the maturity level of E-government is 4.06 (predictable process). The dimensions of transformation and usability affect community participation using e-government in Sukoharjo district.

Users Acceptance of E-Government System in Sintok, Malaysia: Applying the UTAUT Model

E-government services have become a vital tool to provide citizens with more accessible, accurate and high-quality services and information. E-government system provides an efficient dissemination of information to people and eases people to communicate directly with government services. The utilization of ICT through e-government enhancing efficiency and effectiveness of service delivery in the public sector. The system is regarded as one of the vital elements to be a developed country. The application of e-government indicates the readiness and ability of the nation utilizing technology within public administration periscope. Although the Malaysian government has introduced e-government for many years, its acceptance still not very high. Therefore, this paper studies the key factors of Malaysian citizens’ in Sintok, Kedah, a semi- rural area on approval on e-government services based on the Unified Theory of Acceptance and the Use of Technology (UTAUT Model). The survey data was collected from 83% respondents to measure people understanding and awareness toward e-government system. The results show that there is an excellent understanding among Malaysian towards e-government system.

A Weight-Analysis Technique of Existing Research on E-Government Implementation Challenges in Developing Countries

The e-government application may enhance government facilities for its shareholders. Nevertheless, implementing such system faces many difficulties and obstacles. The considerable debacle of e-government inspires studies on those obstacles, especially in developing countries around the world. To examine the e-government implementation challenges more accurately, we have collected more than 50researchesreleasedafter 2010from various and multiple database sources such as IEEE Explore, Science Direct, Emerald, and Springer Link. For accomplishing our study, we have adhered to scientifically accepted top practices for researchers. According to the instructions, we have developed study objectives, in the mean time; we have used a method depending on certain criteria to achieve our study objectives. In the process of researching, we have demonstrated that there is lack of familiarity of the term e-government and there are obstacles associated with the application of an electronic system. There is a clear difference regarding the challenges hindering the implementation of an electronic government in underdeveloped nations, and these challenges differ from one country to another according to the location, culture, infrastructure, and organization conditions, in addition to social and political obstacles.the study found that the most important challenges facing the governments in implementing e-government are summarized in the organizational, political, social, and infrastructure challenges.this research aims to accomplish a thorough analysis of findings reported in the published studies regarding the challenges facing the implementation of e-government in developing countries.

Smart Management for Smart Cities - Synchronized Solutions

The paper observes the most updated concepts of Smart Cities. Problem of sustainable development of the cities is presented. An overview of transformation from Smart Cities to Smart Countries is given. Intelligent management system is proposed in the paper enhancing efficiency in the application of intelligent e-Government and Smart City projects in all areas. Integrated Operation Center is introduced - a new concept of operational intelligence, being able to digitize, monitor, predict, act, make better and faster decisions and engage with their citizens. Proposed concept of smart city (smart region, smart country) management system would allow if implemented to make a breakthrough change, improve efficiency in the management and operation of a city or a region.

Determining Factors Influencing Establishing E-Service Quality in Developing Countries

This paper aims to investigate e-government in Yemen in terms of the extent of e-government application, the main obstacles to implementing e-government, and its contribution to achieve administrative development in developing countries. This study used descriptive and inferential analysis methods to make a contextual and in-depth analysis of e-government in Yemen. The results indicate that the most important obstacles of implementing e-service quality in Yemen as a developing country could be summarized as lack of qualifications, digital divide, weak technological infrastructure, lack of funding, lack of regulatory frameworks, development strategies, legal framework, government instability, and confidence in electronic services. This study recommends government officials and policymakers in developing countries to improve the infrastructure of e-government and seek to correct imbalances that cause delays in implementing e-government regularly. This study will open the way for more field studies on this topic in various types of institutions.

ANALISIS PENGEMBANGAN ELECTRONIC GOVERNMENT DI KOTA TEGAL

The application of e-government to an area referred to Legislation No. 32 in 2004 the legitimacy of territory administration. Hence, the construction of a government that is supposed to have transparent joint controls in order for a government to be built to run with public interests. In this case the e-government would appear to be an alternative to doing well, especially in the service sector. Therefore e-government development efforts in the City of Tegal are required in support of smart city in the City of Tegal. The study aims to analyze development based on three successful e-government elements in the city's tegal government as well as factors that determine e-government readiness levels in the city's tegal. The kind of research is qualitative desktop research with information-selection techniques, data collection techniques of observation, in-depth interviews, documentation and library studies and data analysis techniques of data reduction, presentation of data and drawing conclusions. Studies obtained that in the application of the e-government in terms of the quality of human resources are adequate, and then the administration is well executed. But in the process there is still a shortage which makes the implementation less maximum. Which is in a regulatory way, infrastructure, nor the lack of human resource.

E-BRIM Usage by B40 Citizens: The role of Citizens’ Trust and Computer Self-Efficacy

E-BR1M (Bantuan Rakyat 1 Malaysia) is an e-government application that was introduced to facilitate the efficiency of The People Living Assistance program in Malaysia. The program targets citizens with low income (less than RM 4,000). The aim of this paper is to examine factors (relative advantage, compatibility, ease of use, trust, and computer self-efficacy) that contribute to e-BR1M usage as well as the role of trust as a mediator and computer self-efficacy as a moderator. Empirical data was collected via a questionnaire survey of 577 e-BR1M recipients in Kuala Lumpur. The results illustrated that only ease of use did not significantly contribute to e-BR1M usage. Trust partially mediates the relationship between relative advantage, compatibility, ease of use, and e-BR1M usage. Computer self-efficacy only moderates the relationship between relative advantage and intention to use e-BR1M. The findings can be used by the relevant authorities in designing and planning new e-government applications, particularly for the lower income group of the population.

Determinants of E-Government Implementation Based on Technology Acceptance Model

This study aims to examine Technology Acceptance Model (TAM) on the implementation of E-Government. Data for this study were collected through a questionnaire survey on the people of Malang City who have used E-Government services. Structural model analysis was performed using smartPLS. The results showed that intention was the main determinant of the use of E-Government services. The determining factor of intention to use E-Government services is positive attitude towards E-Government. Other factors such as system quality, its ease of use, and quality of information do not affect people’s interest in using E-Government services. In other words, E-Government application developed by the City Government has been deemed not easy enough to be applied and not informative enough to meet the information needs of the community. This is a challenge for the City Government to be able to improve and develop the quality of systems and information from its E-Government services so that people are increasingly interested in applying it, for the realization of Malang as a smart city.

Citizen Adoption of Mobile and Customizable E-Government Services

E-government projects success mainly depends on citizens' acceptance and usage; thus, numerous studies have strived to recognize the various factors that affect the adoption of e-government services in different countries. The study broadly reviews various models presented for assessing citizen adoption of e-government. The article highlights factors that affect e-government adoption in different developed and developing countries then proposes a suitable theoretical model for examining citizen adoption of e-government in developing countries. The developed research model included factors from the technology acceptance model, technology acceptance model 2, theory of reasoned action, unified theory of acceptance, and use of technology and diffusion of innovation as well as trust in the government and technology regarding e-government applications in Algeria a developing country. Data was collected using a Likert-scale questionnaire from 884 Algerian citizens.

E-GOVERNMENT GLOBAL TRENDS AND FUTURE PERSPECTIVE IN INDONESIA

E-government has been a global trend in the world. Many countries around the world have implemented E-government since it is believed could give substantial benefits to citizens, businesses, and governments. The aim of e-government is to support the modernization of the public sector, enabling its transparency and effectiveness. With regard to these significant outcomes, e-government could streamline the economic and social development of a nation, including Indonesia. This paper aimed to review the literature on e-government implementation and its future perspective in Indonesia. The inclusion criteria were e-government trends around the world, application of e-government in Indonesia, the factors and the impact of e-government. This study revealed the critical factors that could affect the implementation of e-government in Indonesia. In addition, e-government has a potential to increase transparency, citizen engagement, and gross domestic product (GDP) growth in Indonesia.

APPLICATION OF E-GOVERMENT SYSTEM AS AN EFFORT TO CREATE A CONDUCIVE INVESTMENT CLIMATE IN BANYUWANGI REGENCY

One of the efforts made by the government to increase development is by developing the field of investment, because economically investment is the first step in production activities. In this regard, to create a realization of sustainable investment, a conducive investment climate is needed. A conducive investment climate in the economy is a hope for the community, investors, business people and the government. This study aims to analyze and explain the strategies of the Banyuwangi Regency Government as an effort to create a Conducive Investment Climate that is useful for regional development. This research was conducted using qualitative methods with a case study approach. Data collection techniques that will be used in this study include interviews, focus group discussions, documentation and literature studies. The results showed that BanyuwangiRegency implemented regulations on investment by implementing several e-Government applications that had the function of transparency, accountability, and facilitating public services related to investment. E-government leads to good governance because government services are more transparent, effective and efficient so as to form public trust which has an impact on increasing investment interest by investors. The increase in investment was also caused by policies or regulations that favored the creation of a conducive investment climate.

Public opinion mining using natural language processing technique for improvisation towards smart city.

In this digital world integrating smart city concepts, there is a tremendous scope and need for e-governance applications. Now people analyze the opinion of others before purchasing any product, hotel booking, stepping onto restaurants etc. and the respective user share their experience as a feedback towards the service. But there is no e-governance platform to obtain public opinion grievances towards covid19, government new laws, policies etc. With the growing availability and emergence of opinion rich information’s, new opportunities and challenges might arise in developing a technology for mining the huge set of public messages, opinions and alert the respective departments to take necessary actions and also nearby ambulances if its related to covid-19. To overcome this pandemic situation a natural language processing based efficient e-governance platform is demandful to detect the corona positive patients and provide transparency on the covid count and also alert the respective health ministry and nearby ambulance based on the user voice inputs. To convert the public voice messages into text, we used Hidden Markov Models (HMMs). To identify respective government department responsible for the respective user voice input, we perform pre-processing, part of speech, unigram, bigram, trigram analysis and fuzzy logic (machine learning technique). After identifying the responsible department, we perform 2 methods, (1) Automatic alert e-mail and message to the government departmental officials and nearby ambulance or covid camp if the user input is related to covis19. (2) Ticketing system for public and government officials monitoring. For experimental results, we used Java based web and mobile application to execute the proposed methodology. Integration of HMM, Fuzzy logic provides promising results.

Strengthening digital inclusion through e-government: cohesive ICT training programs to intensify digital competency

ABSTRACT Governments around the globe are in a quest for successful e-government services. In this pursuit, one of the most significant barriers to e-government resilience is insufficient training. The objective of this study is to examine the impact of ICT training programs on the success of e-government services to improve digital competency along with decreasing the digital divide concerning developing societies. The pragmatic research process served as a baseline of this study, and a quasi-experimental research approach was implemented for testing the control group. The results of e-government training revealed a significant increase in the trainees’ self-efficacy regarding the use of e-government applications. This study proved that e-government ICT training programs directed at citizens can create a positive impact in conjunction with increasing digital literacy. Such training programs could also lessen the digital divide, enrich citizens’ potential, and promote more equitable usage of public services in developing societies.

Students' intention to adopt e-government learning services: a developing country perspective

PurposeIn any developing country, the critical benefits for ensuring proper utilization of e-government learning services have basically emerged from the integration of underlying processes – not only across different levels of government but also across different functions and agencies. The literature showed a notable lack of research to underline the limited use of e-government learning services in a university setting. Therefore, this study was conducted to examine students' intention to adopt e-government learning services in a developing country. Precisely, the existent to which reputation, social influence, information quality and system quality of e-government learning services would influence students' trust, perceived usefulness and perceived learning values was investigated.Design/methodology/approachThe effect from these variables on students' intention to use e-government learning services was also investigated. A total of 406 questionnaires were collected and analyzed using partial least squares (PLS) modeling.FindingsThe results showed varying relationships between the study's variables. It is anticipated that understanding these relationships can predict future learning trends of e-government learning services use among university students, thus helping decision makers plan ahead, prioritize tasks and make better decisions.Originality/valueKnowledge about students' intention to use e-government learning services is even useful for the implementation of other services by higher education institutions. This study also offers some implications for practitioners and researchers concerned about the application of e-government in students' learning development.

Review of Data Mining and Data Warehousing Implementation in E-Governance

Nowadays, the role of information and communication technology plays an important part in the Indian government administration. Because of the government, it has to handle a large amount of citizen’s data and recent increases of online accessibility. However, due to the lack of unstructured knowledge, it develops complexity while analyzing the data. The issues in the e-governance can be solved using efficient data mining methods. In this review, various researches on the works in the data mining as well as data warehouse in e-governance are investigated and compared. The significances and issues in the e-governance are discussed for the future enhancement. Consequently, the illiteracy rate and literacy rate after the development of e-governance in India is measured. Moreover, the few performance evaluations of e-governance application are an investigation for the validation of the efficiency. The meta-analysis of execution has been done in this review.

Cloud-Based E-Governance in India

In the current digital world, the Internet is changing our lives in terms of the way we work, learn, and interact. Cloud Computing has a platform for sharing resources that include infrastructures, software, applications; the cloud is the best way to integrate all departments using e-Governance and business. Many Governments facing critical challenges to maintain pending, unattended documents, reported to the authority, document proof of the statement, law, and order unable to solve over the year. Cloud-based e-governance plays a vital role in solve these issues helping to e-governance services. Citizens easily access government services and provide transparent activities with the help of cloud e-governance applications. This paper discusses cloud computing and cloud-based e-governance in India and to adopt cloud computing in e-Governance applications, challenges and also extended to the usage of cloud-based e-governance.

Security ambiguity and vulnerability in G2C eGovernance system: Empirical evidences from Indian higher education

The Higher Education Institutions (HEIs) in India enhanced dependency on Information Communication Technology (ICT) based on G2C eGovernance applications persistently raised apprehension regarding cyber-attacks and breach of security. Objectives:The present study assesses the status of ambiguity and vulnerability pertaining to security aspects of HEIs G2C eGovernance web portals. Methods:Five prominent central and state HEIs i.e. Malaviya National Institute of Technology - Jaipur (MNIT), National Institute of Technology - Kurukshetra (NITK), Guru Nanak Dev University -Amritsar (GNDU), Maharshi Dayanand University – Rohtak (MDU), and Bhagat Phool Singh Mahila Vishwavidyalaya – Sonipat (BPSMV) were included in the study and Grey Box penetration testing method through open-source software’s Whois.sc, Yougetsignal.com, Kali Linux, Builtwith.com, NMAP, and Google Hacking Database (GHDB), etc. along with social engineering testing through external penetration strategy was applied to assess the ambiguity and vulnerability of HEIs. Findings:The analysis revealed that login IDs and passwords related to web portals, eResources, networks, etc. are freely available and shared without any authorization which is a major cause of security breach. The vulnerability test depicted unencrypted communication between the HEIs portals and servers and the absence of well-articulated security and privacy. Novelty: The study exhibits the lenient view of HEIs administration towards security aspects of G2C eGovernance projects and the outcome would enable the HEIs of India to develop a comprehensive security policy for enriching and securing the G2C eGovernance System. Keywords: eGovernance; security; ambiguity; vulnerability; privacy policy; social engineering testing