E-government Applications Research Articles

Assessing SIKS-NG for Poverty Data Management in Social Welfare

The Specific background shows that although many E-Government applications have been implemented, the effectiveness of the next generation social welfare information system (SIKS-NG) in processing poverty data at the village level is still poorly understood. Knowledge gap raises questions about how SIKS-NG can be optimized to meet social welfare objectives. The aim of this study is to evaluate the performance of SIKS-NG as a poverty data processing application and identify the challenges faced in its implementation. Results of the study show that accuracy in determining program targets, lack of effective socialization, and inadequate monitoring are obstacles to the optimization of SIKS-NG. The novelty of this study lies in the descriptive qualitative approach that reveals the direct experiences of stakeholders in using the application. Implications of these findings suggest the need for improvements in program socialization and monitoring so that SIKS-NG can function optimally and provide maximum benefits to the community in managing poverty data and improving public services in the field of social welfare. Highlights: Assessing the effectiveness of SIKS-NG in poverty data management. Highlighting issues with accuracy, socialization, and monitoring. Gathering direct experiences from users to inform improvements. Keywords: E-Government, SIKS-NG, Poverty Data, Social Welfare, Implementation Challenges

NAVIGATION IN E-GOVERNMENT: THE ROLE OF ARTIFICIAL INTELLIGENCE IN THE FORMATION OF THE LEGAL FRAMEWORK FOR THE PROTECTION OF INTELLECTUAL PROPERTY RIGHTS

The integration of artificial intelligence (AI) into electronic government (e-government) systems is revolutionizing public administration by enhancing efficiency and improving service delivery. However, the adoption of AI technologies in this context also raises complex legal challenges, particularly concerning intellectual property (IP) rights. Traditional IP laws, which were developed with human authorship in mind, struggle to accommodate the unique characteristics of AI-generated content. This article examines how AI is reshaping the legal framework for IP protection within e-government systems, highlighting the implications and challenges that arise from this technological shift. The primary aim of this study is to explore the role of AI in the formation of IP law frameworks within e-government, focusing on how current laws address—or fail to address—the challenges of AI-generated content. The methodology includes a comprehensive literature review, analysis of legislative documents, case studies, and a benchmarking analysis to compare approaches across jurisdictions. Additionally, expert interviews provide insights into practical considerations and emerging trends in the field. The results indicate that while some jurisdictions, such as the European Union, are actively adapting their IP laws to address AI's impact, most existing frameworks remain inadequate for protecting AI-generated works. Divergent approaches across countries reveal a lack of international harmonization, which complicates cross-border collaboration and legal enforcement. The analysis also highlights the importance of public-private partnerships and sector-specific IP protections, which can address the unique needs of different e-government applications. From a forward-looking perspective, the study underscores the need for flexible, AI-specific IP protections that promote innovation while safeguarding IP rights. International cooperation will be essential for establishing consistent standards, facilitating global e-government initiatives, and supporting the responsible use of AI in public services. By fostering a balanced and adaptive IP framework, policymakers and stakeholders can help build a resilient digital ecosystem that accommodates future advancements in AI technology.

RESTRUCTURING IN PUBLIC SECTOR: FROM ELECTRONIC GOVERNMENT TO SMART GOVERNMENT IN TÜRKİYE

Upon the development of information and communication technologies (ICTs), countries embarked on a structuring process in the public sector in order to provide faster and more efficient services. Acting positively towards technological developments in the public sector, Türkiye started digital transformation reform studies and developed “e-Government applications” especially in the recent years. In this context, during the transition to the Presidential Government System, Türkiye established the Digital Transformation Office (DTO), which is considered the most important stage of the smart government (s-Government). With the establishment of DTO, the transition process from “e-Government” to “s-Government” has started and radical changes have taken place in the Turkish public administration. With this office, consolidation of the coordination functions under the same entity was aimed regarding the issues such as cyber security, critical infrastructures, big data and artificial intelligence. By considering the associated changes in the public sector along with the development of technology, this study attempts to examine the functions and structure of DTO, which played an effective role in the transition from “e-Government” to “s-Government” in Türkiye.

Smart development in the making: Links between commuting, digital technologies and the demand for e-government applications in Hungary

Although various actors have examined the user acceptance of e-government developments, less attention has so far devoted to the relationship between attitudes of certain commuter groups against digital technologies and their intention to engage in productive time-use by mobile devices. This paper aims to fill this gap by establishing an overall framework which focuses on Hungarian commuters’ attitudes toward e-government applications as well as their possible demands of developing them. Relying on a representative questionnaire survey conducted in Hungary in March and April 2020, the data were examined by a machine learning and correlations to identify the factors, attitudes and demands that influence the use of mobile devices during frequent commuting. The paper argues that the regularity of commuting in rural areas, as well as the higher levels of qualification and employment status in cities show a more positive, technophile attitude to new ICT and mobile technologies that strengthen the demands for digital development, with special regard to optimising e-government applications for certain types of commuting groups. One of the main limitations of this study is that results suggest a picture of the commuters in a narrow timeframe. The findings suggest that developing e-government applications is necessary and desirable from both of the supply and demand sides. Based on prior scholarly knowledge, no research has ever analysed these correlations in Hungary where commuters are among the European citizens who spend extensive time with commuting.

“E-GOVERNMENT” AS A PRIORITY COMPONENT OF THE FORMATION OF NETOCRATIC PUBLIC GOVERNANCE: ESTONIAN DEVELOPMENT VECTOR

The article discusses the main approaches to defining the concept of «electronic government »; it was found that the integration of public administration into the virtual information space creates favorable preconditions for the formation of effective electronic democracy as a logical continuation of the transformation of socio-political processes in the conditions of the information society, which indicates a netocratic vector of development of public administration. The experience of Estonia regarding the successful testing and implementation of an effective electronic governance system has been studied. The factors that influenced the formation of a high level of electronic government services in Estonia are considered. It is recommended to focus on the Estonian experience in the practical application of e-government with the aim of developing information and digital infrastructures in the management sphere and effective domestic e-government as an integrated platform for the formation of netocratic public administration.

Peran Penerapan E-Government Terhadap Peningkatan Kinerja Pelayanan Publik pada Instansi Pemerintah

The goal to be achieved in this study emphasizes the role of the application of e-government on the performance of public services in government agencies. The method used in this study is literature research using secondary data in the form of books and related journals. The main source of data for this research is scientific articles published in various journals and indexed by google scholar. Data analysis was carried out qualitatively consisting of data reduction, data presentation, and conclusion drawing. The results of this research show that human resources are needed who have adequate competencies on top of technological developments so that implementing E-Government will be easier. Furthermore, it is necessary to have a budget and maximum facilities and infrastructure which can help government workers in providing services. The government must develop e-government, in which there must be channels that are able to answer the challenges of technological developments so that officials can easily adapt to existing developments.

Integrating Heuristic Evaluation and Think-Aloud Protocols By Applying Nielsen’s Metrics on Indonesian e-Pangan Application

Usability testing has emerged as one of the most important aspects of software testing to provide high-quality software to users. The purpose of this study is to evaluate the usability of an Indonesian mobile government application known as e-pangan. Because of the growing number of mobile phone users, the government has deployed mobile applications to make it easier for people to obtain information. Unfortunately, mobile government is not user-friendly and still has a lot of issues, as evidenced by user reviews in the Google Play store. The study employed a hybrid usability methodology that included heuristic evaluation and think-aloud protocols. The mobile government application Panel Harga Pangan will be tested to represent the study of this testing. Furthermore, the heuristic evaluation is performed by a usability expert, while the think-aloud protocols are performed by ten users. Nielsen's metrics are applied to measure the learnability, efficiency, memorability, error rate, and satisfaction of the application. The results of the research show that the application has an average score of 66%, indicating that while some users might discover it challenging others might discover it to be straightforward. This research is expected to be beneficial for usability practitioners or developers to develop a user-friendly e-government application.

Analysis and Design of Integration Model for API Management and CI/CD at Directorate General of Taxation

The Directorate General of Taxes (DGT) currently utilizes Application Programming Interface (API) to enhance efficiency in tax data exchange with external parties. DGT is facing challenges due to the rising number of published APIs and the increasing connections from external parties to the DGT system, which necessitates a speedy API issuance process. The objective of this research is to assist the Directorate General of Taxation (DGT) in developing an integrated API management system with Continuous Integration/Continuous Deployment (CI/CD). The system design process is conducted using the Standards and Architectures for E-Government Application (SAGA) framework, encompassing Enterprise Viewpoint, Technology Viewpoint, Computational Viewpoint, Information Viewpoint, and Engineering Viewpoint. A qualitative method is employed, including interviews to gain insights into the existing issues. Additionally, information regarding systems and technologies is documented for gap analysis. The results of this analysis are then utilized to design the architecture of the API management system, applications, and technologies. This research yields a model of the API management system integrated with CI/CD at DGT. The model is developed using 3Scale and Jenkins software. Following validation, the API management system at DGT operates effectively with three DGT API systems and three API users.

The Development Strategy of The Civil Apparatus of Pemalang Regency Through the Bureaucratic Evaluation Information System (Serabi)

Purpose: The purpose of this study was to evaluate the implementation and effectiveness of the SERABI (Bureaucratic Reform Evaluation System Application) in monitoring and evaluating the state civil apparatus in Pemalang Regency, and to identify any obstacles encountered in its use. Theoretical reference: The study is grounded in the theory of e-government and its role in enhancing public administration through technological innovations, specifically in the context of bureaucratic reform and public service delivery. Method: The research employed a qualitative method with a descriptive approach to assess the implementation of the SERABI application. Data were collected through direct observation, interviews, and document analysis related to the usage of the SERABI system by various Organizational Units (OPDs) within the Pemalang Regency Government. Results and Conclusion: The study found that the implementation of the SERABI application in Pemalang Regency has generally been successful, with most OPDs completing self-assessments and inputting the required data into the system. However, there were discrepancies in the evaluation scores for three OPDs, which received a grade of D, indicating room for improvement. The results suggest that while the SERABI application has been effective in promoting compliance and facilitating bureaucratic reform, certain challenges remain, particularly in ensuring the accuracy and consistency of the evaluations. Implications of research: The findings imply that while e-government applications like SERABI can significantly improve the efficiency and transparency of bureaucratic processes, continuous monitoring, training, and support are necessary to address implementation challenges and improve system accuracy. Policymakers and administrators can use these insights to refine their strategies for deploying similar e-government solutions. Originality/value: This study provides valuable insights into the practical application of an e-government innovation in a regional setting. By focusing on the SERABI application, it highlights the specific challenges and successes associated with using technology to drive bureaucratic reform, offering a model for other regions looking to implement similar initiatives.

TRANSFORMASI E-GOVERNMENT DALAM PERSETUJUAN BANGUNAN GEDUNG:

The aim of this research is to determine the application of e-government in building approval services through SIMBG at the Kendari City Investment and One-Stop Integrated Services Service. Researchers used descriptive qualitative research methods. There were 9 informants in this study who were determined using purposive sampling techniques. Data collection techniques through in-depth interviews and documentation studies. Building Approval Services through SIMBG at the Kendari City One-Stop Integrated Services and Investment Service can be seen from: 1) Physical evidence of the availability of good and adequate public service locations. 2) The Reliability Dimension (reliability) of the Kendari City one-stop capital investment and service department is still not in accordance with applicable regulations and SOPs. 3) Responsiveness, which is still not good, can be seen from the lack of response by employees to complaints or complaints from the public in services related to the PBG permit application process through SIMBG. 4) The insurance dimension is good, as seen from the existence of several guarantees, namely data and document security guarantees, PBG document authenticity guarantees and service guarantees. 5) Empathy, this can be seen from the lack of professionalism of employees towards applicants regarding PBG services through SIMBG.

The Roles of Big Data for Supporting E-Government Application and Usage in Public Sector, Dubai

The Roles of Big Data for Supporting E-Government Application and Usage in Public Sector, Dubai

Application of E-Government in Preventing Illegal Levies in West Java Province

The importance of implementing E-Government is to create a clean, transparent and accountable government in resolving various problems that occur in society, one of which is illegal levies. The phenomenon of illegal levies is not something new and often occurs in various regions in Indonesia, such as what happened in West Java Province. To resolve the problem of illegal levies, the West Java provincial government is optimizing the implementation of E-government through the Siberli application, which is an online extortion reporting service. This research uses a qualitative research method with a descriptive approach. The choice of this qualitative method was based on the consideration that the application of E-government in eradicating illegal levies in West Java is more appropriately answered with a qualitative descriptive approach. The data collection technique used is through literature study and field study. Meanwhile, the data analysis techniques used include data collection, data processing and drawing conclusions. The results of research in the field show that the implementation of E-government by the government in overcoming the problem of illegal levies in West Java Province is appropriate and relatively effective. This can be seen from data for the last 6 years which shows that the West Java Illegal Levy Saber Task Force has processed at least 60,000 perpetrators of illegal levies. The government's success in overcoming the problem of illegal levies in West Java cannot be separated from the implementation of E-government services, one of which is through the Siberli Application. To provide a deterrent effect to the perpetrators, as many as 42,000 perpetrators were dealt with through direct warnings by the Illegal Levies Saber Task Force, and the remaining 102 other perpetrators were carried out by arrest operations and processed in accordance with applicable legal provisions. Keywords: Electronic Government ∙ Illegal Levies ∙ West Java Province.

The The Application of E-Government in the Development of Village Government Democracy in Gowa Regency Indonesia

The use of e-government in Gowa Regency's villages to improve democracy is the subject of this study. The primary issue facing village governance in the digital age is how information technology may be used to increase citizen participation, transparency, and accountability. This study is unique in that it examines how e-government interacts with the still-unexplored village governance context. The main inquiries this study aims to address are: What ways may the Gowa Regency's village governments be made more democratic through the use of e-government ? In three villages in Gowa Regency, case studies were used in the research method, which was qualitative. Observation, interviews, documentation, and literature review were used to gather data. According to the findings, using e-government improved community engagement, boosted budget management transparency, and promoted village government accountability. The major finding is that e-government has a lot of promise to improve village governance through democracy. The necessity for digital literacy and a strong technological foundation, as well as the importance of village governments in promoting public engagement and ensuring openness and accountability in the use of information technology, are all important implications. This study adds significantly to the local and international literature on e-government and local democracy by providing a new understanding of how e-government is used to strengthen democracy in the context of village governance.

Predictors of e-Nabız acceptance among physicians: an integration of UTAUT, trust, and privacy factors

Purpose Today, e-government (electronic government) applications have extended to the frontiers of health-care delivery. E-Nabız contains personal health records of health services received, whether public or private. The use of the application by patients and physicians has provided efficiency and cost advantages. The success of e-Nabız depends on the level of technology acceptance of health-care service providers and recipients. While there is a large research literature on the technology acceptance of service recipients in health-care services, there is a limited number of studies on physicians providing services. This study aims to determine the level of influence of trust and privacy variables in addition to performance expectancy, effort expectancy, social influence and facilitating factors in the unified theory of acceptance and use of technology (UTAUT) model on the intention and behavior of using e-Nabız application. Design/methodology/approach The population of the study consisted of general practitioners and specialist physicians actively working in any health facility in Turkey. Data were collected cross-sectionally from 236 physicians on a voluntary basis through a questionnaire. The response rate of data collection was calculated as 47.20%. Data were collected cross-sectionally from 236 physicians through a questionnaire. Descriptive statistics, correlation analysis and structural equation modeling were used to analyze the data. Findings The study found that performance expectancy, effort expectancy, trust and perceived privacy had a significant effect on physicians’ behavioral intentions to adopt the e-Nabız system. In addition, facilitating conditions and behavioral intention were determinants of usage behavior (p < 0.05). However, no significant relationship was found between social influence and behavioral intention (p > 0.05). Originality/value This study confirms that the UTAUT model provides an appropriate framework for predicting factors influencing physicians’ behaviors and intention to use e-Nabız. In addition, the empirical findings show that trust and perceived privacy, which are additionally considered in the model, are also influential.

The Role of Information and Communication Technology (ICT) in E-Government: A Literature Review of Sustainable Development Aspects

The development of Information and Communication Technology (ICT) makes the world more borderless and communication in various sectors easier. ICT has penetrated individual, organizational, and social barriers. The impact of ICT does not only occur in private companies or organizations but also public organizations. The application of E-Government is a form of ICT application in the public sector. E-Government is a process of using ICT as a new instrument in providing public services more effectively and efficiently. This study aims to provide an overview of the role of ICT in E-Government, which supports aspects of sustainable development in the economic, social, and environmental fields. The method used to collect research data is a literature review and data analysis techniques through a qualitative approach. The results of the study show that E-Government is able to support sustainable development from both economic, social, and environmental aspects.This research recommends that government agencies must continue to innovate, especially by involving ICT and e-government in their public services. It is important because the use of this technology can support sustainability issues in various fields. Then, various studies across sectors are also needed so that comparisons can be developed regarding the challenges that need to be faced in establishing cooperation.

Implementation of Electronic Government through the Application of Efficiency of Land and Building Tax Online Services at the Regional Revenue Agency Office

Background: The use of information technology through E-Government has become an interesting topic, one of which is realized with the UN E-Counter Application which was developed due to complaints from the public about the long distance from the location of the UN service application which can only be done at MPP and PPP.
 Purpose: The purpose of this study is to describe, analyze and explain the application of E-Government through the UN E-Counter application at the office of the Regional Revenue Agency of Banyuwangi Regency.
 Method: The research method used is descriptive research with a qualitative approach. This approach was chosen because it aims to know and describe the application of electronic government through the application of the efficiency of the Land and Building Tax online service at the Office of the Regional Revenue Agency of Banyuwangi Regency. The UN E-Counter application is in accordance with the principles of implementing E-Government.
 Results: The results show that the principle of implementing E-Government in the UN E-Counter Application has been applied quite well, but it still needs improvement in the development of the application so that it can be used directly by the community without going through the intermediary of Village or Village devices
 Conclusion: The conclusion of this study shows that the application of E-Government through the UN E-Counter Application is in accordance with the principles of implementing E-Government according to Indrajit which consists of 6 components, namely the Benefits of E-Government, Success Factors for the implementation of E-Government, E-Government Challenges, Types of E-Government Services, Types of E-Government Relations, and Principles of E-Government Implementation

MODEL KEPEMIMPINAN KONTIGENSI FIEDLER DALAM PENERAPAN E-GOVERNMENT

The utilisation of information and communication technology in government processes to improve the efficiency, effectiveness, transparency and accountability of governance. The application of E-government is important to help the government provide public services. The demand for transparency and accountability has finally become E-government as a key requirement so that the quality of good governance is not just a theory on paper. So that government agencies from the central to the regional level are obliged to implement the use of information systems and technology on a massive scale. The implementation of E-government in the regions is also in line with the demands of central government regulations that are concerned with the development of digital-based services. This research focuses on the role or model of government leadership. This research uses descriptive qualitative research methods. The results of the study found that the first Fiedler Contingency Model Leader Member Relationship is the most needed leadership model in the Public Service mechanism with data 60% strongly agree and 40% agree regarding this model which prioritises democracy as a pillar of service. The leadership model is carried out through democratic values. Second, the Degree Of Task Structure leadership model found that 80% strongly agree and 20% disagree. This means that the leadership model based on command lines is still relevant in the government bureaucracy. So that all duties and responsibilities are carried out based on TUPOKSI. So that there are no mistakes in providing policies or implementing policies. Third, namely Leader Position Power, the results showed that 40% strongly disagreed, 40% agreed and 20% strongly agreed. This means that this leadership model is less favoured by government officials because this model tends to be authoritarian and prioritise the selfishness of a leader.

Design and Implementation of E-Government Applications to Improve Public Service Efficiency in Margahayu District

Improving the efficiency of public services in Margahayu District is crucial in facing the development of information and communication technology. In this context, the implementation of E-Government applications is an attractive option because it has the potential to overcome traditional administrative constraints and increase transparency and public participation in public decision making. The implementation of the E-Government application in Margahayu District is expected to provide benefits in improving the efficiency of public services, this writing aims to improve public services to the community, simplify the administrative process, and manage public service data at the sub-district level. The focus of the study uses methodological measures including literature study to understand the concept of E-Government, relevant technologies, and successful implementation in similar contexts, data collection through interviews with related parties in Margahayu sub-district and analysis of existing public service data. Application design using the Waterfall software development model. The results showed that the E-Government Application can improve the efficiency of public services in Margahayu District such as creating, managing population letters, being able to see the results of reports on what types of residence letters have been made, and facilitating service officers in the process of administering and managing public service data in Margahayu District.

THE USE OF GENERATIVE ARTIFICIAL INTELLIGENCE FOR CUSTOMER SERVICES

This study explores the use of artificial intelligence (AI) in e-government applications, focusing on the various phases of e-government expansion and advancement. The frameworks include providing information, enabling interaction, and facilitating transactions. The main source of improvement is the integration of AI into government services, enabling computer systems to learn, reason, and make human-like decisions. The use of generator AI is expected to result in more intelligent, precise, and efficient approaches, but it is essential for organizations to formulate plans that align with advancements and consequences of intelligent technology. The goal is to achieve development goals that enable the government to adopt smart generators in its applications.

User Experience Analysis on the Karanganyar People's Market (Semarak) Online System Website at the Karanganyar Regency Communication and Information Service Using the User Experience Questionnaire (Ueq) Approach

Technological developments have made government agencies at various levels start using e-Government services. The purpose of this study is to determine the application of e-government on websites. The method used in this study is a quantitative method using the User Experience Questionnaire (UEQ) with a data processing tool, namely the UEQ Data Analysis Tool software. available in the form of an Excel application. The results of the descriptive statistical analysis on each UEQ variable can be seen that the Karanganyar Online People's Market System (Semarak) website gets a positive rating value on the variables interestingness (mean 1.41), perspicuity (mean 1.41), efficiency (mean 1.69 ). , dependence with (average 1.31), stimulation (average 1.08). While the novelty variable gets a neutral evaluation (mean 0.69).