Kamu Yönetiminde Hizmet Sunumunda Bir Paradigma Değişimi: E-Devlet

Abstract

In the changing and transforming structure of the state, it is seen that service provision has differentiated and developed with the developing technologies. It is seen that classical public administration methods are gradually abandoned and modern and easy methods are emerging at the point of obtaining information and documents from citizens in service delivery. With these methods, it is seen that the delays in bureaucracy are gradually overcome. It is seen that the e-government approach, which is also considered as a technological way of change in Turkish public administration, has made significant progress in public administration. It is seen that e-government applications, which can also be expressed as a reflection of the wind of change in public administration, have become a part of our daily life in terms of communication technologies. The spread of computer technologies has differentiated both time and space phenomena. The transformation movements caused by technological developments have an impact on the change in public administration at many points. It is inevitable that the state, which is considered as the most important pillar of public administration, will take its share of this change while fulfilling its services. Increasing bureaucratic works and people's inability to spare time for them reveal the change of technology in the public sphere. This situation can be seen as a new face of the state. It is seen that the wind of change, which has emerged in the world especially since the 1980s and caused great changes in public administration, has turned into a system that includes citizens. It can be said that an important structuring has emerged at the point of access to services in the context of the rights and responsibilities of individuals. Considering that technology affects all areas of life and all systems are structured in a technological framework, the emergence of a change towards the concept of information society can be seen as an expected result. The change in technology has effects in all areas of the social field. This situation has aspects that affect the state as well as individuals. The e-government phenomenon, which expresses the service provision of technological developments and reveals a changing aspect of the state, can be seen as an example of this change process that needs to be examined. The examination of the e-state project in this context is considered important in order to reveal the change in public administration and the difference of the service. Keywords: E-state, bureaucracy, public administration.