Adoption Of E-government Services Research Articles

Arab cultural dimensions model for e-government services adoption in public sector organisations: an empirical examination

Arab cultural dimensions model for e-government services adoption in public sector organisations: an empirical examination

Arab Cultural Dimensions Model for E-Government Services Adoption in Public Sector Organisations: An Empirical Examination

Arab Cultural Dimensions Model for E-Government Services Adoption in Public Sector Organisations: An Empirical Examination

Exploring Citizens' Motives influencing the satisfaction with and adoption of E-Government Services in the Kingdom of Saudi Arabia

Governments worldwide invest hugely in e-Government (eGOV) services implementation to better serve their citizens. However, the eGOV services’ adoption level still low in developing countries, which explains the need for understanding the motives underlying to the satisfaction with and the adoption of such services. This article explores the motives citizens would adopt eGOV services in the Kingdom of Saudi Arabia. Data was collected through 34 semi- structured individual interviews. After an examination of the citizens' overall evaluation of eGOV services, a hematic analysis method was used to investigate the critical factors underlying eGOV success, their impacts on users’ satisfaction and eGOV adoption. Findings showed that eGOV success hinges on the users’ characteristics and their perception of the eGOV portals’ features. Moreover, results revealed that 11 factors influence citizens’ satisfaction and eGOV adoption success. The factors classified at the top five by the interviewees are (1) the service relevance to the users’ needs and it personalization, (2) the ease of use of portals, (3) the security, privacy as well as the service quality levels, (4) the information quality offered, and (5) the accessibility. The other factors cited by respondents are associated to the design technology, the interactivity, and the ransparency. In light of the outcomes, advices to support eGOV adoption were formulated. Since results demonstrated that user needs and characteristics are at the core success of an eGOV service, governments in developing countries in general, and the Saudi government, in particular, should adapt their e-services' content and technology to users, as well as implement an efficient communication strategy on efforts deployed in eGOV services to enhance citizens trust. This paper suggested that future investigations should cross citizens and professionals in charge of eGOV services viewpoints for developing a more comprehensive framework supporting eGOV services adoption.

Drivers of the Adoption of E-Government Services in the deliverance of healthcare services in Federal Health Institutions

The study examines Drivers of the Adoption of E-Government Services in the deliverance of Healthcare services in Federal Health Institutions. the study adopts drivers such as perceived Usefulness and perceived ease of use and their influence in the adoption of E-Government Services in the deliverance of Healthcare services in Federal Health Institutions. The survey research design was adopted in collecting 400 sample from administrative staff of the University of Calabar Teaching Hospital, Calabar using the purposive sampling. The sample size was determined using Taro Yamane sample size determinant technique. The questionnaire was the instrument of data collection. Data collected was analyzed using simple regression analysis at 0.05 confidence level. Result revealed that Perceived usefulness significantly influence the adoption of E- Governance Services in the deliverance of Healthcare services in Federal Health Institutions (R-value of 0.176a). Also result revealed that Perceived Ease of Use significantly influence the adoption of E- Governance Services in the deliverance of Healthcare services in Federal Health Institutions (R2 –value of .018). based on this result the study recommends amongst others that there is need for efforts to improve this basic infrastructure by the government should be strengthened both in terms of coverage and quality

Understanding Factors Affecting E-Government Adoption in Saudi Arabia

This study developed an integrated model to examine the main factors affecting e-government services adoption in Saudi Arabia context. We extended the UTAUT model to explore factors affecting Saudi Arabia citizens to use e-government services. Data were collected from 1290 citizen and analysed using AMOS. The results indicated that all the variables of UTAUT model have a significant effect on intentions to use e-government services. The results also indicated that perceived awareness and self-efficacy have a significant effect on behavioural intentions. Moreover, religiosity moderates the link between perceived awareness, attitudes, self-efficacy, and behavioural intentions. Our study demonstrated the implications and future research directions.

The Moderating Impact of Technical Support and Internet Self-Efficacy on the Adoption of Electronic Government Services

ABSTRACT This research paper investigated the moderating effect of technical support and internet self-efficacy on the adoption of e-government services. The Technology Acceptance Model (TAM) was used as the theoretical basis while the data obtained from 513 respondents was analyzed by applying the Structural Equation Modeling (SEM) technique with the aid of Smart PLS 3.0. The key results have demonstrated that technical support was significant in moderating the impact of perceived usefulness (PU) and perceived ease of use (PEOU) on the intention to use e-government services. Also, internet self-efficacy was found to be a significant moderator of the effect of PU and PEOU on the intention to use. Other findings indicated that while PU was significant in determining the intention to use, PEOU was however not significant in predicting the intention to use. Additionally, it was revealed that PEOU was a significant predictor of the PU of e-government services. The theoretical and managerial implications of these findings on the diffusion of e-government services are deliberated in this paper.

The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model

This research particularly aims to investigate how trust and perceived risk influence citizens’ e-government adoption. The findings of the study reveal that citizens’ trust of the government (TOG) and trust of the internet (TOI) positively affect citizens’ e-government adoption (EGA); perceived risk (PR) is negatively associated with citizens’ EGA. Interestingly, this study also demonstrates the negative moderating effect of PR on the relationship between TOG and EGA, TOI and EGA. The results also indicate that performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitation conditions (FC) influence citizens’ EGA positively. Lastly, implications for practice and research are discussed.

Exploring Factors Determining Chinese College Students' Satisfaction With E-Government Services

This study explored the factors determining students' satisfaction with electronic government services. The population of the study was 411 college students in Ganzhou City, Jiangxi Province, China. The technology acceptance model (TAM) was used as the research model and structural equation modeling (SEM) using Smart PLS 3.0 for the statistical analysis. The results showed that perceived usefulness, perceived ease of use, student trust, content quality, and service quality were significant determinants of student satisfaction with e-government services. Both content quality and service quality were significant predictors of the perceived usefulness of e-government services. Importantly, the study revealed that student satisfaction with e-government services was significant in influencing student intention to recommend e-government services adoption. The managerial consequences of these research outcomes on the development and diffusion of electronic government are deliberated.

CRITICAL SUCCESS FACTORS FOR THE IMPLEMENTATION OF E-GOVERNANCE - A CASE STUDY OF PROVINCE 1 NEPAL

Purpose: E-Government with higher failure rate is a motivation to do the research about Success Factors of eGovernment implementation. Analyzing CSFs is an important factor that helps to implement e-Government successfully and to avoid failure. The aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries Nepal, specifically in Province 1. Design / Methodology / Approach: The review of the literature and questionnaire with “important” and “unimportant” as options were mixed to collect primary data. The data collection focused on the e-Services provider offices and municipalities of Province 1 who are key stakeholders in the e-Government service delivery framework. The selected participants included focal group of IT professional and experts. Findings / Result: This article highlights some of the key attributes; it critically assesses key factors that influence e-Government services adoption and diffusion. The result from the study is the success factors viz; Clear vision and strategy, Top management & Government support, ICT infrastructure, Awareness, Training Citizen Empowerment and separate funding that Government organization and all parties must pay attention to ones for successful e-Government implementation. Originality / Value: It is an empirical research to signify the contribution Critical Success Factor for E-Governance.

Critical Factors Influencing e-Government Adoption in The Gambia

e-Government is a prerequisite not only for meeting citizen’s needs but also creating the background for the development of knowledge-based public administration. Yet, e-Government development is still at the infancy stage in many developing countries. The objective of this paper is to identify critical factors that enable citizens to adopt e-Government services in a society that is at the infancy stage of e-Government implementation. In other words, this research seeks to determine citizens’ intentions to adopt e-Government initiatives in The Gambia. To achieve the purpose of the study, an integrated model from DeLone and McLean (2003) and Bojang (2020) has been adopted having in mind the local context of Gambian society. Using a quantitative approach, online surveys and secondary data were collected and analyzed descriptively. The findings from the survey concluded that awareness creation and quality service provision strongly influence citizens’ intention to adopt e-government services. Political and bureaucratic support and trust in government were also found to be critical factors for the adoption of e-Government in The Gambia. The availability of information, ease to use of government websites, up-to-date information, reliability and quick response from government websites equally influence citizens’ intention to adopt e-Government. This study will help policy-makers to initiate and formulate policies, strategies that will increase the adoption of e-Government initiatives among citizens.

Drivers of egovernment adoption amidst COVID-19 pandemic: The Information Adoption Model (IAM) approach

The study scrutinized the behavioral adoption of informational e-government services among Chinese citizens in the midst of the COVID-19 pandemic. A structural equation modeling (SEM) technique was applied for the data analysis using Smart PLS 3.0 statistical software. The results show that information quality, information credibility, and ease of COVID-19 informational e-government services are significant in determining citizens’ perception of the usefulness of COVID-19 information shared on e-government platforms. Also, the study revealed that the perceived usefulness of COVID-19 informational e-government services was significant in predicting citizens’ intention to adopt and recommend COVID-19 informational e-government services. The theoretical and practical implications of these findings are interrogated further.

Citizen Use of E-Government Services Websites

This study explored the factors influencing citizens' adoption of e-government services through the open government/data concept by proposing and validating an e-government adoption recommendation model (EGARM). The data was analyzed with Smart PLS-SEM. The results show that the intention to use e-government website is positively related to the intention of citizens to recommend the adoption of e-government services. Trust in government and the internet were significant predictors of the intention to use e-government services. While information quality was significant in determining the intention to use, it was however not significant in predicting the citizen's trust in government. Also, information accessibility and accountability were both significant predictors of trust in government but not the intention to use. Additionally, collaboration was found to predict the intention to use but not trust in government. Finally, empowerment was a significant determinant of the intention to use and trust in government.

Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust

Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust

Factors for extending e-government adoption in Jordan

This article establishes an e-government adoption structure to survey the mediating roles of perceived usefulness (PU), perceived ease of use (PEOU), & trust, as well as the moderating role of transparency, in citizens' adoption of e-government services in the Jordanian public sector institutes. A quantitative approach using the questionnaire method was employed to test this model. Based on a snowball sampling, 423 questionnaires were staff of public universities in Jordan. Structural Equation Modelling was used to analyze the data. The findings show that PU and PEOU have a significant impact on service quality (SQ). Furthermore, PU, PEOU has a significant association with the adoption of e-government. More likely, the study found a link between SQ and e-government adoption through PU and PEOU. Also; trust plays a mediating role among PEOU and e-government adoption. It also shows that accountability enhances the PEOU’s commitment to e-government adoption. This article adds to e-government analysis from a theoretical as well as practical viewpoint. Theoretically, this research established a conceptual context for a greater understanding of e-government implementation in Jordanian public universities. Nonetheless, this article provides a comprehensive review of the acute causes for e-government adoption to provide practical input to Jordanian decision-makers on how to convince Jordanians to embrace e-government.

Factors for extending e-government adoption in Jordan

This article establishes an e-government adoption structure to survey the mediating roles of perceived usefulness (PU), perceived ease of use (PEOU), & trust, as well as the moderating role of transparency, in citizens' adoption of e-government services in the Jordanian public sector institutes. A quantitative approach using the questionnaire method was employed to test this model. Based on a snowball sampling, 423 questionnaires were staff of public universities in Jordan. Structural Equation Modelling was used to analyze the data. The findings show that PU and PEOU have a significant impact on service quality (SQ). Furthermore, PU, PEOU has a significant association with the adoption of e-government. More likely, the study found a link between SQ and e-government adoption through PU and PEOU. Also; trust plays a mediating role among PEOU and e-government adoption. It also shows that accountability enhances the PEOU’s commitment to e-government adoption. This article adds to e-government analysis from a theoretical as well as practical viewpoint. Theoretically, this research established a conceptual context for a greater understanding of e-government implementation in Jordanian public universities. Nonetheless, this article provides a comprehensive review of the acute causes for e-government adoption to provide practical input to Jordanian decision-makers on how to convince Jordanians to embrace e-government.

Public Sector Employee Perspective towards Adoption of E-Government in Pakistan: A Proposed Research Agenda

Governments across the globe are continually working to improve infrastructure for their people. Today, the precise and accurate understanding of the factors that significantly affect public sector employees is one of the utmost crucial challenges for the adoption of e-government services in Pakistan. Without adequate knowledge of these factors, the level of welcome to new services or technology would not be predictable. The study targets employees in the public sector who provide e-government services in Pakistan. On a theoretical basis, Technology Acceptance Model (TAM) examined the effect of ease of use on attitudes, perceived usefulness, and trust and its effect on the public sector employees intent to adopt an e-government system. This research aimed to identify the factors that influence the adoption of e-government services by public sector employees in Pakistan. Data for this survey can be obtained from public sector employees in Pakistan. The results of this study are projected to show that the proposed framework is useful in evaluating the adoption of the e-government system in public sector employees and that the expanding new factor, trust, and attitude in this model are of essential importance.

The moderating role of innovation valance between adoption and actual use of e-government services: an extension of DeLone and McLean information success model

The moderating role of innovation valance between adoption and actual use of e-government services: an extension of DeLone and McLean information success model

Factors influencing e-government services adoption in Libya: an empirical study

Factors influencing e-government services adoption in Libya: an empirical study

Citizen Adoption of Mobile and Customizable E-Government Services

E-government projects success mainly depends on citizens' acceptance and usage; thus, numerous studies have strived to recognize the various factors that affect the adoption of e-government services in different countries. The study broadly reviews various models presented for assessing citizen adoption of e-government. The article highlights factors that affect e-government adoption in different developed and developing countries then proposes a suitable theoretical model for examining citizen adoption of e-government in developing countries. The developed research model included factors from the technology acceptance model, technology acceptance model 2, theory of reasoned action, unified theory of acceptance, and use of technology and diffusion of innovation as well as trust in the government and technology regarding e-government applications in Algeria a developing country. Data was collected using a Likert-scale questionnaire from 884 Algerian citizens.

EGOVERNMENT DIGITAL ADOPTION: CAN CHANNEL CHOICE OF INDIVIDUALS BE PREDICTED?

The shift of public sector services to digital platforms has had ongoing impacts on individuals interactions with government entities and services. This research explores the effectiveness of encouraging users to adopt an eGovernment channel choice to lodge their annual income tax return in Australia. Through the application of a quasi-randomised control trial, two different user groups were tested in order to compare and contrasts the variable of an early message intervention and the potential impact on the lodgers shift to digital channels (i.e. eGovernment support encouraging historically non-digital lodgers group vs null support). This small study suggests that individuals are encouraged to use digital services when Government provides support, and that they are more likely to displays predictive behaviours of adoption to these digital channels. Furthermore, there are two main characteristics which predict the users choosing to shift (i.e. age and deductive benefits). Through the use of strategically placed encouragement and digital assistance, it makes an individual more likely to shift to digital channels. However, this research demonstrates predictive analytics has a stronger place in the long term adoption of eGovernment services.