Adoption Of E-government Services Research Articles

The Impact of Political Trust on E-Government Services Adoption

This study explored the impact of political trust on the adoption of e-government services in China. The data for this study was generated through a research questionnaire instrument. The technology acceptance model (TAM) was used as the theoretical framework for the study while the analysis was done with SPSS. The results indicated that political trust is a significant predictor of the intention to use e-government services. The results also demonstrated that whilst political trust was not significant in predicting the perceived usefulness of e-government services, it was significant in determining the perceived ease of use of e-government services. In addition, this study has shown that political trust has a significant moderating effect on both the impact of perceived usefulness and perceived ease of use on the intention to use e-government services. The implications of these findings are discussed.

Exploration of factors that affect the desire of citizens to adopt e-government services: An empirically study on Bangladesh

Purpose: This study aims to look at the factors that impact citizen’s intentions to adopt e-government services in public sectors through the unified theory of acceptance and use of technology (UTAUT). Methodology: Recently, evolved organized poll is utilized exactly in this proposed research model. The sample size is 310 Bangladesh citizens. The questionnaire has been altogether inspected to comprehend the unwavering quality and the legitimacy while dissecting the information structural equation modeling method and AMOS apparatuses have been used. Findings: Performance expectancy, social influence, facilitating conditions, website quality, and internet experience (IE) fundamentally influenced conduct behavioral intent were the general outcomes that take up e-government services. Nevertheless, the standard of behavior does not rely on effort expectancy (p-estimate evaluated > 0.05). Implications: Policymakers and decision-makers used the result of this study for the advancement of a better intellectuality of citizens’ needs. Furthermore, this study emolument was useful to enhance a lot of website designers should pay online users of e-government services more concentration to furthermore. Once more, the result of this study will deliver great worth recommendations through e-government to develop the regulation of ecumenical services. Originality/Value: To exploring the adoption of the e-government services, this paper is exhausting the UTAUT model. Like the anterior study, this research drives the signification of certain aspects that require to be deemed; meanwhile, the aim stands to e-government services reception in underdeveloped countries, more specifically in Bangladesh. Finally, adding a new construct by the authors contributed to the existing literature, which refers to website quality and IE.

Drivers and barriers to e-government adoption in Indian cities

This paper aims to understand the awareness and adoption levels of e-government services and identify the drivers and barriers to adoption of e-government services in a developing country. A technology adoption model is synthesized based on study of existent literature, and further empirically tested using field data from primary surveys in four Indian cities using suitable sampling strategy. In fulfilling the objectives, the approach also included capturing citizens' responses on awareness about online services, usage and satisfaction with select services for different modes, and perception of the e-government services to understand citizens’ perspectives on e-government adoption. The primary finding of the study identifies drivers and barriers for adoption in a context of developing country. The study is limited to four cities in India. Technology adoption models require separate testing in different cultural contexts. The study findings have immense relevance for policy makers and implementers to strategize mechanisms of increasing the usage of e governance thereby making urban governance efficient and transparent. The research has its conceptual base in the theory of planned behavior and technology adoption model to derive a theoretical framework for e government adoption. The proposed technology adoption model introduces preference as a critical factor influencing e-government adoption in contrast to other previously known models.

Adoption of e-Government in the Republic of Kazakhstan

Information and Communication Technology has been gaining importance in the economy of Kazakhstan, the largest landlocked country. In this paper, we investigate the factors that influence Kazakhstan’s e-Government portal use at the informational stage and describe the challenges encountered by citizens while using the portal. Statistical analysis is performed on a web-based questionnaire survey targeted at citizens of Kazakhstan. The technology acceptance model is used as a methodology to measure attitude towards portal usage. This paper also discusses the barriers that can restrict the successful adoption of e-Government services. The results show that awareness among citizens is high and they perceive the portal to be useful, but only a limited percentage of citizens actually use it regularly. The results of this paper could be used to help the IT managers of the portal to improve the management of informational content and maintain more effective adoption among citizens.

Impact of Power Distance and Uncertainty Avoidance on the Adoption of Electronic Government Services

This study extended the technology acceptance model (TAM) to explore the impact of power distance and uncertainty avoidance on the adoption of e-government services. The results as per the data analysis have demonstrated that all the research hypotheses were statistically supported. Specifically, perceived usefulness and perceived ease of use were both significant determinants of the intention to use e-government services. It was also revealed that intention to use positively predicts the actual usage behavior of e-government services. Importantly, the actual usage of e-government services was found to be a significant predictor of the intention to recommend e-government services adoption. In addition, power distance and uncertainty avoidance were discovered to respectively predict significantly the perceived usefulness, perceived ease of use and intention to use e-government services.

Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE

The growing attention given by governments to invest in e-government projects and the low usage of the available e-government services refers to a gap between provision and usage. This article aims to propose an approach for enhancing adoption of e-government services and maximizing the impact of investment. It is a demand-oriented approach, focuses on eliciting citizens' requirements in e-government projects via analytical analysis of the deployed e-government services, against a predefined set of acceptance and adoption criteria. The proposed approach employs AHP and PROMETHEE methods. AHP is used to create a hierarchical representation of the decision problem and PROMETHEE is used to rank e-government services and highlight their favorable and unfavorable features. The proposed approach has been applied to measure the performance of Egyptian e-government services. The computational results are given and the research outcomes are discussed.

DIGITAL LITERACY AND THE PERFORMANCE OF E-GOVERNMENT: EVALUATING THE MODERATING ROLE OF GENDER AS A DEMOGRAPHIC FACTOR

The role of gender has a challenging effect on digital literacy, which in turn has an immense influence on the performance of e-government. Over the years, the digital divide through gender perspective has been at the center of discussion in the usage and adoption of e-government services, especially in developing countries. This study, therefore, explored the moderating role of gender as a demographic factor on the positive relationship between digital literacy and e-government performance in Nigeria. Technological Acceptance Model was applied as the theoretical basis for the study. Data was generated through a self-administered questionnaire of 369 respondents from 6 federal universities in Nigeria. Data generated were analyzed using PLS-SEM with the aid of SmartPLS 3.2.9 software. The result obtained showed that gender as a demographic factor significantly moderates the positive relationship between digital literacy and e-government performance. Also, this study further affirms the significant positive relationship between digital literacy and e-government performance. Also, the relationship between e-government performance, perceived ease of use, perceived usefulness, and willingness to use e-government were significant. The relevant implications were discussed.

E-Government Services Adoption: An Extension of the Unified Model of Electronic Government Adoption

This study proposed and validated an extension of the unified model of electronic government adoption (UMEGA). The data analysis was conducted with a structural equation modeling technique using Smart PLS 3.0. The results have demonstrated contrary to expectations that performance expectancy, effort expectancy, and social influence do not predict the attitude toward the use of e-government services. Facilitating conditions, however, were found to significantly determine both the behavioral intention to use and effort expectancy of e-government services. Also, perceived service quality and trust in government were found to positively predict, respectively, the intention to use and recommend the adoption of e-government services. The implications of these and other result findings of this study are thoroughly interrogated.

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

Electronic government (e-government) was known as an efficient method for government expertness and proficiency as a vital facilitator for citizen-oriented services. Since their initiation over a decade ago, Egovernment services are recognised as a vehicle for accessing online public services. Both governments and academic researchers understand the difficulty of low-level adoption of e-government services among citizens; a common problem between both developing and developed countries. This paper investigates determinants and factors necessary to enhance adoption of citizens for e-government services in developing countries, with particular focus on Egypt, by extending the Technology Acceptance Model (TAM) using a set of political, social, and design constructs that were developed from different sources of research literature.

E-government adoption: a systematic review in the context of developing nations

Objective of the Study: This paper reviews the studies of e-government adoption in developing nations to come up with the factors that influence e-government adoption.Methodology/Approach: Secondary data was collected from the findings of other researches. Systematically, two reputable databases; Scopus and IEEE Explore were searched to retrieve studies of e-government adoption in developing nations.Originality/Relevance: Adoption has a key role in the successful implementation of e-government initiatives in the context of developing nations. However, minimal research has been carried out to explore determinant factors of e-government services adoption among developing nations’ citizens.Main Results: The theories and models applied in previous researches were identified. Moreover, the frequency of factors investigated in these studies was identified. The results showed that there are many studies investigated trust as an important factor of e-government adoption in developing nations, while there are other critical challenges such as security and awareness got less attention.Theoretical/Methodological Contribution: This study results may open for future research based on the gap in theories applied and the factors investigated in the context of developing nations.

The Impact of the Digital Divide on the Adoption of e-Government in Greece

The adoption of e-government services and the active e-participation of citizens may be affected by the pre-dominant socio-economic inequalities. The current study examined the impact of the digital divide to the use of e-government and e-participation services. We used the micro-data from the national survey on the use of Information and Communication Technologies by the Greek households and individuals. This survey was conducted by the Greek Statistical Authority in 2017, in a representative sample of the Greek population (n = 3321). We analyzed the data using logistic regression equations. According to the results, the social exclusion factors may influence the use of e-government services. The most important socio-economic factors affecting the decision to use e-government services are the educational level, age and citizenship. The e-participation of the citizens in various democratic processes is only influenced by their educational attainment. This work highlights the impact of the digital divide to every aspect of our digital life. The state should implement policies to address the digital divide focusing on the vulnerable social subgroups, such as the low-educated and older people. The findings of our research may help the policymakers to conceptualize the effect of the digital divide to e-government adoption, in a multidimensional and integrative way.
 Keywords: e-government, Greece, digital divide, e-services, digital skills

DETERMINANTS OF THE CITIZENS’ USAGE OF ELECTRONIC PUBLIC SERVICES IN THE REPUBLIC OF MACEDONIA

This paper identifies the factors that determine users' adoption of e-government services in the Republic of Macedonia. The research model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude, subjective norms, perceived behavioural control, demographic factors) that can influence intention to use e-government services. Relationships between constructs proved to be significant after analysis of the survey results, but the strength of influence toward intention to usage varies among constructs. Attitude towards usage is strongly and significantly influenced by the perceived usefulness and less by perceived ease of use of the e-government applications as well as by compatibility with the way of work. Subjective norms are significantly affected by interpersonal influence, and by external influence, as well. Self-efficacy is significantly influencing control over usage of e-government applications, while perceived behavioural control was not significant for our sample.

Factors Influencing the Adoption of E-government Services among Jordanian Citizens

This work aims to study effective factors that could play an important role in the decision of Jordanian citizens to adopt e-government services. The study employed the UTAUT model with introducing new constructs, namely; 'website quality', 'trust of internet', 'trust of government', to study the adoption of e-government services in Jordan context. The data was collected using online survey from a total of 320 Jordanian citizen who are from both public and private sectors. The research model was evaluated using the structural equation modelling (SEM) technique. Based on the results, 'website quality', 'trust of internet', 'trust of government', 'performance expectancy', 'effort expectancy' and 'facilitating conditions' factors were shown to have a positive effect on behavioural intention to use e-government services. However, the influence of 'social influence' was found to be insignificant on the participants behavioural intention to use. Additionally, the 'website quality' factor was found to have a positive effect on the 'performance expectancy' of e-government services. The findings of this study will guide researchers, policy makers and professionals towards the Jordanian citizen' priorities in improving website design, website functions, website content quality, ease of use and security; thereby increasing the adoption of e-government services.

Determinants of the citizens' usage of electronic public services in the Republic of Macedonia

This paper identifies the factors that determine users' adoption of e-government services in the Republic of Macedonia. The research model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude, subjective norms, perceived behavioural control, demographic factors) that can influence intention to use e-government services. Relationships between constructs proved to be significant after analysis of the survey results, but the strength of influence toward intention to usage varies among constructs. Attitude towards usage is strongly and significantly influenced by the perceived usefulness and less by perceived ease of use of the e-government applications as well as by compatibility with the way of work. Subjective norms are significantly affected by interpersonal influence, and by external influence, as well. Self-efficacy is significantly influencing control over usage of e-government applications, while perceived behavioural control was not significant for our sample.

The moderating role of Innovation valance between adoption and actual use of E-government services: An Extension of DeLone and McLean information success model

The moderating role of Innovation valance between adoption and actual use of E-government services: An Extension of DeLone and McLean information success model

Factors influencing the adoption of e-government services among Jordanian citizens

Factors influencing the adoption of e-government services among Jordanian citizens

E-Government Adoption in Tunisia Extending Technology Acceptance Model

The purpose of this study is to examine the factors which affect e-government services adoption of Tunisian's citizens by using a technology acceptance model (TAM). The proposed conceptual model was extended by adding social influence, awareness, and quality of internet connection. The proposed model was empirically tested using survey data provided by 150 respondents and was analyzed using a structural equation model (SEM). The findings indicate that the proposed model is a stable model and a good explanatory. Perceived usefulness is predicted mutually by social influence and awareness. Moreover, perceived ease of use is predicted by quality of internet connection. This study contributes to the literature by providing a new research model for understanding e-government services adoption in Tunisia and its findings provide useful guidelines to develop policies and strategies to increase the adoption of e-government services.

Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use

ABSTRACT This study proposes an e-government adoption model to determine the factors which lead to citizens’ adoption of e-government services in the Togolese context while investigating the mediating roles of perceived usefulness and perceived ease of use. The proposed model was tested using valid and reliable data gathered from a sample of 482 respondents. Findings indicate that behavioral intention to use e-government services is significantly influenced by perceived usefulness and perceived ease of use. More importantly, the analysis revealed that, perceived usefulness and perceived ease of use play a mediating role, either full or partial between the antecedent variables, social influence, trustworthiness and facilitating conditions and the outcome variable, behavioral intention to use. The implementation of e-government services with a focus on these fundamental factors will eventually increase the acceptance and adoption of such services by citizens.

A Comparative Analysis of the Impact of Political Trust on the Adoption of E-Government Services

ABSTRACTThis study sought to examine the differential effects of political trust on the adoption of e-government services between foreign and Chinese students. Political trust was integrated into the Unified Theory of Acceptance and Use of Technology (UTAUT) which was then used as the research model for this study. The comparative analysis demonstrated that political trust, performance expectancy, and social influence were all significant predictors of the intention to use e-government services by foreign and Chinese Students. Also, political trust was a positive determinant of social influence and performance expectancy for both foreign and Chinese students. The implications of these findings on the implementation of e-government to provide public services are discussed.

Determinants of Intention to Adopt E-Government Services in Pakistan: An Imperative for Sustainable Development

For the attainment of sustainable development, the e-government phenomenon has become more imperative with its incremental implementations worldwide. In government organizations, e-government services are considered a valuable tool for the delivery of substantial and timely services to the public. Furthermore, the user’s intention plays a pivotal role in the success of e-government services. The existing research aims to examine the antecedents of the intention to use e-government among the employees of the public universities in Pakistan. The decompose theory of planned behavior (DTPB) model was enriched with the extension of the factor trust and its decomposition by relational bonds. Trust with the support of relational bonds is an effective instrument to build long term relationships, limit the anxiety of the users, and increase behavioral intention. A total of 396 valid responses were collected using the simple random sampling technique from the employees of public universities and responses were evaluated with the SEM. The results indicated that trust and its antecedents (economic bonds, social bonds, and structural bonds), attitude and its antecedents (performance expectancy, effort expectancy), subjective norms and their antecedents (mass media influence, family influence), perceived behavioral control and its antecedents (self-efficacy) have significant and positive effect on intention. However, perceived risk and facilitating condition have insignificant influence on attitude and perceived behavioral control, respectively.