CRITICAL SUCCESS FACTORS FOR THE IMPLEMENTATION OF E-GOVERNANCE - A CASE STUDY OF PROVINCE 1 NEPAL

Abstract

Purpose: E-Government with higher failure rate is a motivation to do the research about Success Factors of eGovernment implementation. Analyzing CSFs is an important factor that helps to implement e-Government successfully and to avoid failure. The aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries Nepal, specifically in Province 1. Design / Methodology / Approach: The review of the literature and questionnaire with “important” and “unimportant” as options were mixed to collect primary data. The data collection focused on the e-Services provider offices and municipalities of Province 1 who are key stakeholders in the e-Government service delivery framework. The selected participants included focal group of IT professional and experts. Findings / Result: This article highlights some of the key attributes; it critically assesses key factors that influence e-Government services adoption and diffusion. The result from the study is the success factors viz; Clear vision and strategy, Top management & Government support, ICT infrastructure, Awareness, Training Citizen Empowerment and separate funding that Government organization and all parties must pay attention to ones for successful e-Government implementation. Originality / Value: It is an empirical research to signify the contribution Critical Success Factor for E-Governance.