Enterprise Resource Planning Adoption Research Articles

Prioritising Organisational Factors Impacting Cloud ERP Adoption and the Critical Issues Related to Security, Usability, and Vendors: A Systematic Literature Review.

Cloud ERP is a type of enterprise resource planning (ERP) system that runs on the vendor’s cloud platform instead of an on-premises network, enabling companies to connect through the Internet. The goal of this study was to rank and prioritise the factors driving cloud ERP adoption by organisations and to identify the critical issues in terms of security, usability, and vendors that impact adoption of cloud ERP systems. The assessment of critical success factors (CSFs) in on-premises ERP adoption and implementation has been well documented; however, no previous research has been carried out on CSFs in cloud ERP adoption. Therefore, the contribution of this research is to provide research and practice with the identification and analysis of 16 CSFs through a systematic literature review, where 73 publications on cloud ERP adoption were assessed from a range of different conferences and journals, using inclusion and exclusion criteria. Drawing from the literature, we found security, usability, and vendors were the top three most widely cited critical issues for the adoption of cloud-based ERP; hence, the second contribution of this study was an integrative model constructed with 12 drivers based on the security, usability, and vendor characteristics that may have greater influence as the top critical issues in the adoption of cloud ERP systems. We also identified critical gaps in current research, such as the inconclusiveness of findings related to security critical issues, usability critical issues, and vendor critical issues, by highlighting the most important drivers influencing those issues in cloud ERP adoption and the lack of discussion on the nature of the criticality of those CSFs. This research will aid in the development of new strategies or the revision of existing strategies and polices aimed at effectively integrating cloud ERP into cloud computing infrastructure. It will also allow cloud ERP suppliers to determine organisations’ and business owners’ expectations and implement appropriate tactics. A better understanding of the CSFs will narrow the field of failure and assist practitioners and managers in increasing their chances of success.

An interpretive study on the role of top managers in enterprise resource planning (ERP) business value creation

This paper contributes to the growing body of literature on enterprise resource planning (ERP) business value by investigating organizational ERP development in view of the active involvement, vision, and direction of top management teams (TMTs). A top-down approach to ERP adoption and implementation was adopted with sociomaterial and social construction assumptions about the mechanisms that generate ERP business value. A single ERP case study was analyzed in an industrial setting by interpretive means, thus providing theoretically based, detailed and interesting insights. Our research suggests that ERP benefits emerge during the TMT’s encounters with the ERP system through pragmatic action and situated improvisations. Our findings suggest that ERP adoption is strongly influenced by TMT characteristics and social processes, while complementary process-change needs are perceived by the executive participation during implementation. We also suggest that when the ERP system goes live, a synergistic relationship termed TMT-IT imbrication will create the technological infrastructure perceived as ERP value. At this postimplementation stage, various TMT characteristics and processes are proposed that greatly influence top managers’ patterns of imbrication behavior. Several propositions are developed and summarized in a framework to enhance the current understanding of managerial agency in achieving business benefits from ERP systems. The paper concludes with implications for top managers and future research directions.

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

Nowadays, many higher education institutions (HEIs) replace existing computer systems with new ones to cope with the changing demands. At the top of these systems is enterprise resource planning (ERP) systems that integrate HEIs' business processes, functions, and data to improve their overall productivity and effectiveness. However, many studies on ERP adoption have shown that organizations frequently face several barriers, and the failure rate is high. This research aims to explore the factors that affect the behavioral adoption and acceptance of an ERP system in HEIs. Based on literature and authors' observations of the PeopleSoft system (ERP) implementation at Yanbu University College in Saudi Arabia (SA), a conceptual model of users' acceptance of ERP systems has been proposed. The framework is based on the unified theory of acceptance and use of technology (UTAUT) model. The study offers a theoretical contribution by extending the UTAUT model, and according to the authors' knowledge, this is the first paper to address ERP users' adoption perspective in HEIs in SA.

Investigating ERP Readiness Enablers and Inhibitors Among Egyptian Higher Education Institutions

In light of higher education institutions (HEIs) need to implement intelligent, innovative systems for their digital strategic transformation to stay competitive, the enterprise resource planning (ERP) system can tailor solutions to such technological problems through its integration characteristic. The present study sheds light on the emergence of enablers and inhibitors, explaining technological readiness insight for ERP adoption. The study aims to understand better ERP readiness among HEIs to ease the substantial change required for the adoption process. The findings show a profound perception of ERP systems among 112 Egyptian HEIs, demonstrating that HEIs are technologically ready for adoption. Results reveal that HEIs have positive ERP readiness, although HEIs’ managers are still uncertain and expect some ERP inhibitors. Therefore, ERP adoption is principally contingent on perceiving enablers and eliminating any inhibitors comprising ERP technological readiness. This study delivers practical verification to the higher education context by advancing ERP concepts and characteristics from the HEIs’ perspective. This study, finally, suggests that ERP adoption is beneficial for HEIs

DETERMINANTS OF ENTERPRISE RESOURCE PLANNING (ERP) AND COMPREHENSIVE MARKETPLACE IN LIBYA

Enterprise Resource Planning (ERP) is an enterprise that incorporates and monitors all company operations and procedures across the whole organisation through an extensive information system. ERP vendors are now concentrating more on SMEs because of the near saturation of large enterprises’ ERP adoptions. More SMEs are implementing ERP systems because of globalisation, alliances, value networks, and the widespread flow of knowledge through and within SMEs at present. This study was focused on 80 leading Libyan business organisations catering to local and international trade, manufacturing, trade, banking and hotel services. The risks of adoption relate to the fact that small and medium-sized enterprises (SMEs) have limited capital and unique features.
 
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Analysing the factors affecting the selection of ERP package: a fuzzy AHP approach

Contribution of small and medium scale enterprises is significant in development of any country, specifically developing countries like India. Therefore, synchronization and integration of their business processes and functions through effective and efficient information sharing is vital. Hence, enhancing their competence through the adoption of an appropriate Enterprise resource planning (ERP) system is crucial to improve their competitiveness in the competitive scenario. Under this backdrop, this paper analyses pertinent factors for selecting an appropriate ERP system for SMEs. This mix-method research involved triangulation design by merging both quantitative and qualitative techniques. Factor Analysis was applied for selection of relevant factors affecting ERP procurement decision. Fuzzy Analytical Hierarchy Process approach, based on triangular fuzzy numbers, was used to rank these factors. Further, sensitivity analysis was performed to ensure the robustness of the FAHP results. Cost of deployment was identified as the most significant criteria. On the other hand, ‘Vendor credibility’ was found to be the least significant factor. Criterion ‘User friendliness and Security’ and ‘Need fulfilment’ were ranked as second and third. ERP vendors can use these findings in developing appropriate marketing mix strategies. SME owners can also make use of these findings by collaborating with other SMEs for buying an ERP. This study can be seen as first attempt in investigating and ranking various factors affecting ERP adoption decision for SMEs, specifically in Indian context, using FAHP approach.

Affective Enterprise Resource Planning Tools in Academic Management

In this thesis on Enterprise Resource Planning Tools Management in Private Higher Education in South Africa, the study utilized multiple sources of data collection in a mixed manner, namely; use of interviews and focus groups (in-depth interviews) in qualitative investigations and questionnaires in a quantitative study in order to determine critical issues influencing the adoption of Enterprise Resource Planning (ERP) tools in academic management in Private Higher Education Institutions (PHEIs) in South Africa. A mixed methods (qualitative and quantitative) research methodology was used pragmatically in the study paradigm to triangulate the results of the research from an interpretive position. The research analyzed and reported on subjective and quantitative data to ascertain knowledge about the participants’ recognition of critical issues affecting adoption of ERP tools in academic management in Private Higher Education Institutions (PHEIs) in South Africa. In this study, the following groups of participants were purposefully sampled: students, lecturers and management staff working in the three PHEIs in Gauteng. The study found that academic attainment in PHEIs could be enhanced through effective ERP tools management in ICT integration. In light of the research outcomes, the study highlighted students’ personal interactions through online conference tools, a practice that may be backed up and carry the same weight and recognition as physical learning contact hours. The qualitative and quantitative data analysis raised a debate that HE ERP systems must or may integrate all those particular factors that coordinate and interact as changes made in one factor should also reflect in another factor or module. ERP tools security features should be instituted at all levels of the main tools. Issues of integration in the selection of any robust, dynamic PHEI tools may call for an organization’s financial readiness and company-wide consultations with potential users of the system. Bringing in such a discussion in preparation to single out tools that may be selected over time may be an issue that is seldom shared by top HE executives, as other decisions in the ERP tools selection may seem to be imposed upon departments. HE ERP that does not have a student portal, without integrated online issues of applications, checking of results, enhancement of teaching and learning but partly integrating one or two departments in isolation to others, may not be considered fit or robust as a higher educational ERP tool.

Individual and Technological Factors Affecting the Adoption of Enterprise Resource Planning (ERP) Systems in the Jordanian Banking Sector

Individual and Technological Factors Affecting the Adoption of Enterprise Resource Planning (ERP) Systems in the Jordanian Banking Sector

A survey on adoption factors of cloud-based enterprise systems and their differences in Iranian SMEs

This paper documents the difference between adoption factors in cloud-based enterprise systems (ES) in small and medium organisations [small and medium-sized enterprises (SMEs)] in Iran. These factors include enterprise resource planning (ERP), supply chain management (SCM), and customer relationship management (CRM). To assess the determinants that influence the adoption of cloud-based ES, a research model based on the innovation characteristics from the diffusion of innovation (DOI) theory and the technology-organisation-environment (TOE) framework was developed. The results of the field study among 200 Iranian SMEs revealed that while top management support has the greatest impact on cloud SCM, relative advantage has the most impact on cloud CRM adoption. Moreover, technological readiness was identified as the most effective factor in the adoption of cloud ERP among SMEs.

Evaluating and Ranking of Critical Success Factors of Cloud Enterprise Resource Planning Adoption Using MCDM Approach

Digital technology advancement and the Internet of Things (IoT) are playing a major role to take a big leap towards achieving Industry 4.0. Cloud-based data management and big data analytics have given rise to adopt Cloud Enterprise Resource Planning (CERP). The CERP has become a significant tool for the success of the information management system (IMS) which is ultimately responsible for the success of any organization. The selection of CERP depends on many critical success factors (CSFs) that must be considered while evaluating and selecting a CERP. In this work, identified CSFs of CERP are modeled using a multi-criteria decision-making (MCDM) approach. The Analytic Hierarchy Process (AHP) and Fuzzy Analytic Hierarchy Process (FAHP) based modelling have been carried out to derive the ranking of the CSFs responsible for the CERP. The group decision-making (GDM) based AHP has also been adopted to build the decision-making model. The paper models 5 dimensions and 20 sub-criteria factors to provide the prioritized rank of dimensions and sub-criteria factors. The AHP and FAHP models identify the ranking of the 5 dimensions as Organizational Behavior, Cloud ERP Essentials, Technological Advancement, Innovational Ideas, and Environmental Impact.

User Acceptance of Enterprise Resource Planning (ERP) Systems in Higher Education Institutions

It has become common practice for higher education institutions (HEIs) to replace existing computer systems, called legacy administrative information systems, with new ones to cope with the continuously changing demands in the context of education. At the top of these systems is enterprise resource planning (ERP) systems that integrate HEIs' business processes, functions, and data to improve their overall productivity and effectiveness. However, many studies on ERP adoption have shown that organizations frequently face several barriers, and the failure rate is high. In addition, various research projects have concluded that, quite often, HEIs do not obtain the expected advantages from the adoption of the ERP system. This research aims to explore the factors that affect the behavioral adoption and acceptance of an ERP system in the context of HEIs. Based on works from literature and authors' observations of the PeopleSoft system (ERP system) implementation at Yanbu University College (YUC) in Yanbu City, Saudi Arabia (SA), a conceptual model of users' acceptance of ERP systems has been proposed. The framework is based on the unified theory of acceptance and use of technology (UTAUT) model and is extended with additional constructs. The present study offers a theoretical contribution by extending the UTAUT model to provide a richer understanding of users' adoption behavior of ERP systems in the HEI context. In addition, according to the authors' knowledge, this is the first paper that to address ERP users' adoption perspective in HEIs in SA.

Implications of Supply Chain Management on the Connection between Business Performance and Enterprise Resource Planning Framework

Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) are the two fundamental Information Technology (IT) investment advancements that businesses are resorting to in the modern age. These are the advancements and options which are known to be essential in literature as a contributing fact to the enhancement of Business Performance (BP). In that regard, the main purpose of this contribution is to evaluate the adoption of ERP and its effects of BP through the option of SCM. This paper presents a novel model that applies enterprise resource planning with the option of SCM to effectively optimize BP in the competitive world. The structural equation framework is thus fundamental for testing of the model and how its fits the level of the four projected research hypotheses. The essential set of data for this analysis was gathered from companies in Malaysia. The findings in this research have been supported using empirical evidences, availability of positive factors of ERP for the option of supply chain ultimately amounts to enhanced BP.

Brazilian farmer perception of dynamic capability and performance over the adoption of enterprise resource planning technology

The study investigates the perceptions of the effects and impacts on the performance of agricultural and livestock farms based on the view of obtaining dynamic capabilities by the adoption of enterprise resource planning (ERP) technology. The dimensions for measuring farmers’ perceptions of ERP adoption were technological, organizational and environmental and their diffusion and the impacts measured on dynamic capabilities were on internal operations, costs, sales and natural resources. A total of 502 farmers directly involved in managing the production, located in the main agricultural areas of Brazil were interviewed. The results indicated that the perception of obtaining dynamic capabilities in the farms by adopting the ERP was significant, but with lower levels in costs and natural resources. The influence of farm size on ERP adoption and its perception on farm performance was not significant. The proposed model proved to be adequate and can be validated and compared with other producing regions.

A Review of Cloud-Based ERP Systems in SMEs

The adoption of Enterprise Resource Planning (ERP) system in small and medium enterprises (SMEs) could offer significant benefits in terms of managing the resources and support business function. However, the traditional ERP systems are quite expensive and have complex procedures for the adoption especially for SMEs. With the introduction of cloud-based ERP systems that have similar functionalities with traditional ERP, SMEs are now able to adopt this system. However, the adoption of cloud ERP remains low and question arise on how to encourage SMEs to adopt this system. Drawing from management and Information Systems literature, this study proposes and conceptual framework for cloud ERP adoption among SMEs. Using archival analysis approach and technology-push and demand-pull as the theoretical background, this research has come out with six main themes namely: firm qualities, internal pressure, external pressure, technology features, organizational readiness and external support. This paper will give significant benefits to ERP vendors to understand their potential buyer’s behaviour towards the adoption of cloud ERP.

Factors Affecting the Cloud ERP: A Case Study of Learning Resources Department at Jordanian Education Ministry

Enterprise resource planning (ERP) systems have been used by organizations for years, whereas, Cloud ERP systems gained audience a few years ago both from practitioners and academicians. As such, there is a migration from the traditional ERP to the Cloud ERP system, and employees in most organizations are accustomed to the traditional ERP system. In order to improve the efficiency and effectiveness of the Cloud ERP system used in the operation stage. Organizations need to research the factors that have an impact on users’ satisfaction and managerial decision making. There is a great deal of prior studies that measured users' adoption of ERP systems using a technological acceptance model (TAM). Thus, this study also utilized the TAM model in examining the factors that influence users’ adoption of Cloud ERP systems. To get the maximum value of the validity and reliability of the findings, the study was conducted in two folds which are pre-implementation and post-implementation. In addition, structural equation modelling was employed to reach the findings. Finally, the study identified the technology factor, employee factor, perceived usefulness and perceived ease of use as important variables for affecting Cloud ERP adoption; and as important antecedents influencing managerial decision making. This study comes to be the first study to employ the TAM model in the Cloud ERP area in two waves: pre-post implementation phases. Interestingly, the relationships between the variables in pre and post-implementation do not differ significantly.

Investigating the Moderating Role of Environmental Uncertainty between Institutional Pressures and ERP Adoption in Jordanian SMEs

Small and Medium Enterprises (SMEs) are struggling to survive in the present competitive environment. Enterprise resource planning (ERP) technologies have great potential to facilitate firms in achieving sustainable competitive advantages and to survive in such situations. However, the adoption of ERP among Jordanian SMEs has been reported as relatively low, which, in turn, does not affect SMEs effectively. Therefore, this study aims to examine the roles of the external forces (mimetic pressure (MP), coercive pressure (CP), and normative pressure (NP)), and Environmental Uncertainty (EU) on the adoption of ERP. Through the use of institutional theory and contingency theory, this study includes the role of EU as a moderating variable in the relationships between institutional factors (MP, CP, and NP) and ERP adoption. Data were collected from small- and medium-sized enterprises operating in Jordan. A total of 741 questionnaires were distributed to the selected SMEs, of which 192 were returned and used for analysis. The empirical data were analyzed using Partial Least Square-Structural Equation Modelling (PLS-SEM). The results show that MP, CP, NP, and EU have significant direct relationships with ERP adoption; however, contrary to our expectations, EU did not moderate the relationships between institutional factors and ERP adoption. These findings provide important insights for managers, researchers, and policy makers, helping them to understand the importance of ERP system adoption in enhancing firm performance. One limitation of this study is that it is based only on SMEs. Therefore, future studies can concentrate on the development of such research not only in SMEs, but also using larger organizations.

A model to adopt Enterprise Resource Planning (ERP) and Business Intelligence (BI) among saudi SMEs

Objective of the study: This paper touched upon the major issues that are related to intention towards the use of ERPBI in the Saudi private sector – Saudi Arabia is an example of a developing countryMethodology / approach: This paper used a qualitative approach and the sample of the study comprised of 30 experts from the Saudi private sector, who were involved in ERPBI.Originality / Relevance: According to prior studies in literature, there is no specific model that supports and explains ERPBI, and as such, this increases the chances of ineffective adoption and use of ERPBI. This study found that ERPBI adoption models are lacking, and those that exist are inapplicable as they exclude several significant factors for successful adoption.Main results: The findings indicated that for the promotion of the ERPBI model, the entire significant factors have to be considered and incorporated. Those factors are: system quality, service quality, and information quality factors, change management, effective communication, training factors, clear vision and planning, competitive pressure, and government role.Theoretical / methodological contributions: This study’s results open door for future research based on the gap in theories applied and the factors investigated in the context of developing nations. Social / management contributions: Shedding light on the factors and their relationship with ERPBI use success would assist top management in minimizing losses through system use for enhanced cash flow, and improved performance of employees and that can eventually bring about the overall performance of the organization.

International Journal of Innovation - IJI completes 7 years

International Journal of Innovation - IJI completes 7 years

Implementação do Enterprise Resource Planning em uma metalúrgica com linhas de produtos diferenciadas

Destaques:
 
 O estudo contemplou a implementação do Enterprise Resource Planning (ERP) na estratégia de produção e no desempenho.
 O comportamento das variáveis determinantes da estratégia de produção foi analisado.
 Os reflexos da adoção do ERP na estratégia de produção foram estudados.
 A adoção do ERP trouxe melhorias para a operação da empresa, sobretudo na confiabilidade e rastreabilidade da informação.
 
 Objetivo: analisar o impacto da implementação do ERP na estratégia de produção e no desempenho de uma metalúrgica de médio porte sediada no Distrito Federal e com unidade em Goiás.
 Desenho/Metodologia/Abordagem: estudo de caso único, com o intuito de compreender em profundidade os diversos aspectos associados à implantação do ERP em uma média indústria. O trabalho considerou as variáveis determinantes da estratégia de produção e foi desenvolvido nas três unidades de negócios da metalúrgica: portas e janelas, perfilados, postes e braços, considerando a percepção dos colaboradores. Do ponto de vista metodológico, foi elaborado a partir de pesquisa qualitativa nas modalidades pesquisa documental, observação e estudo de caso único instrumental, já que a finalidade foi compreender determinado fenômeno no contexto em que ocorreu. A pesquisa documental possibilitou o levantamento de informações que subsidiaram a elaboração do roteiro de entrevistas e a identificação do público-alvo.
 Resultados: foram identificados os reflexos da adoção do ERP na estratégia de produção. Para avaliar o impacto na produção, foram considerados os objetivos de desempenho operacional. Com base no estudo, concluiu-se que a adoção do ERP trouxe melhorias para a operação da empresa, sobretudo na confiabilidade e rastreabilidade da informação.
 Limitações da investigação: como a implantação era recente, muitos colaboradores ouvidos ainda não possuíam uma ideia clara das mudanças e do alcance que a adoção do ERP traria para as fábricas e a produção.
 Implicações práticas: o estudo permitiu o levantamento e registro dos desafios na implantação do ERP em uma metalúrgica com linhas de produtos diferenciadas, de onde advém a sua originalidade e relevância. 
 Originalidade/valor: a originalidade consiste no fato de o estudo ter sido realizado em uma metalúrgica de médio porte, localizada na região centro-oeste, com três unidades e linhas de produtos diferenciados, quando a implantação do ERP estava sendo concluída.

ERP Adoption and Acceptance in Saudi Arabia Higher Education: A Conceptual Model Development

Enterprise resource planning (ERP) systems are integrated information systems inter-connecting different functional areas within organisations. It has been widely implemented by large manufacturers globally to enhance operational excellence. However, ERP in the Higher Education sector is less accepted and research in this area still remains at its infancy. Although many higher education institutions (HEIs) have implemented ERP solutions or are in the course of implementing the ERP systems, the failure rate ERP projects within HE is much higher than in other sectors. Through critically examining the existing literature the aim of this research is to develop an extended technology acceptance model (TAM) taking into account the critical factors of ERP adoption for HEIs. Two categories of these factors have been identified from literature based upon a conceptual model is developed. It was clear from reviewing the literature that the main categories of factors that have been studied extensively and shown to be key to understanding ERP adoption and acceptance are: the individual-related factors such as computer self-efficacy and organisational-related factors such as top management.