Evaluating and Ranking of Critical Success Factors of Cloud Enterprise Resource Planning Adoption Using MCDM Approach

Quadri Noorulhasan Naveed,Mohammed Aref Abdul Rasheed,Mohamed Rafik Noor Mohamed Qureshi,Ali M Aseere,Sadaf Fatima,Saiful Islam

doi:10.1109/access.2021.3129523

Abstract

Digital technology advancement and the Internet of Things (IoT) are playing a major role to take a big leap towards achieving Industry 4.0. Cloud-based data management and big data analytics have given rise to adopt Cloud Enterprise Resource Planning (CERP). The CERP has become a significant tool for the success of the information management system (IMS) which is ultimately responsible for the success of any organization. The selection of CERP depends on many critical success factors (CSFs) that must be considered while evaluating and selecting a CERP. In this work, identified CSFs of CERP are modeled using a multi-criteria decision-making (MCDM) approach. The Analytic Hierarchy Process (AHP) and Fuzzy Analytic Hierarchy Process (FAHP) based modelling have been carried out to derive the ranking of the CSFs responsible for the CERP. The group decision-making (GDM) based AHP has also been adopted to build the decision-making model. The paper models 5 dimensions and 20 sub-criteria factors to provide the prioritized rank of dimensions and sub-criteria factors. The AHP and FAHP models identify the ranking of the 5 dimensions as Organizational Behavior, Cloud ERP Essentials, Technological Advancement, Innovational Ideas, and Environmental Impact.

Highlights

An enterprise resource planning (ERP) system is an application software with various modules which satisfy the needs of an organization and customers by assisting the complex problems of sharing crucial information, managing different resources, and integrating different operations of the organization’s business among various departments [1]
Based on the selected Dimensions and Critical Success Factors (CSFs) the stakeholders will be able to carry out smooth and efficient execution of the Cloud Enterprise Resource Planning (CERP) system. It would be easy for business entrepreneurs to constantly review, track, and handle their CERP system to align with their strategic objectives
The organization feel the pressure of the local and global competition to combat such pressure organization has to rely on new tracking-tracing and information exchanges system like CERP to improved information flow, material flow and financial flow

Summary

Introduction

An enterprise resource planning (ERP) system is an application software with various modules which satisfy the needs of an organization and customers by assisting the complex problems of sharing crucial information, managing different resources, and integrating different operations of the organization’s business among various departments [1]. It exchanges the information and provides backbone support to a business organization. ERP provides a powerful information system (IS) to the organization that can manage complex customer services It can increase operational efficiency more popular among business entrepreneurs.

Objectives

Methods

Results

Conclusion