Abstract
Enterprise resource planning (ERP) systems are integrated information systems inter-connecting different functional areas within organisations. It has been widely implemented by large manufacturers globally to enhance operational excellence. However, ERP in the Higher Education sector is less accepted and research in this area still remains at its infancy. Although many higher education institutions (HEIs) have implemented ERP solutions or are in the course of implementing the ERP systems, the failure rate ERP projects within HE is much higher than in other sectors. Through critically examining the existing literature the aim of this research is to develop an extended technology acceptance model (TAM) taking into account the critical factors of ERP adoption for HEIs. Two categories of these factors have been identified from literature based upon a conceptual model is developed. It was clear from reviewing the literature that the main categories of factors that have been studied extensively and shown to be key to understanding ERP adoption and acceptance are: the individual-related factors such as computer self-efficacy and organisational-related factors such as top management.
Highlights
The Higher Education (HE) sector across the world has in recent years experienced dramatic changes and become a competitive marketplace, for instance the recent UK lifting of ‘previously government-controlled’ student numbers and the option to ‘trade up’ on results day (The- rapid-evolution-in-higher-education, 2016)
It is worth noting that the majority of the research studies in this area were conducted on the manufacturing Enterprise Resource Planning (ERP) project; there is a lack of research studies focusing on the acceptance of ERP in higher education
The literature review undertaken in this research reveals some of the gaps in the field of studies on ERP adoption in Saudi Arabia HE institutions (HEIs) as well as the general HE sectors across the world
Summary
The Higher Education (HE) sector across the world has in recent years experienced dramatic changes and become a competitive marketplace, for instance the recent UK lifting of ‘previously government-controlled’ student numbers and the option to ‘trade up’ on results day (The- rapid-evolution-in-higher-education, 2016). Many challenges exist in implementing ERP within HEIs such as the complexity and difficulty to tailor-made ERP packages to fit individual HEIs operation Having this said the adoption of ERP systems within the HE sector has been increasing for the last two decade; the implementation of ERP by many large universities in US and Australia have been documented and published in literature. Typical modules designed in an ERP package for HEIs include the automation of admissions, student virtual learning system, and resources management Received benefits from such implementation have been evidenced from institutions annual report and it is clear that ERP has been viewed as an important strategic initiative for HEIs to manage their business operations (Tortorella and Fries, 2015).
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