Administration Theory Research Articles

Care Strategies of Linen and Guest Satisfaction among Hotels in Upper East Region of Ghana

Purpose: The care of linen is paramount in hotel operations for its sustainability. The study sought to investigate linen care strategies in some selected star-category hotels in the Upper East Region of Ghana. The objectives of the study were to examine the strategies used in the care of linen and their effect on guest satisfaction and to test if a relationship exists between them.
 Materials and Methods: The study employed descriptive survey design by the use of quantitative and qualitative approaches. Through purposive sampling, a sample size of 52 hotel employees was selected from 24 star-rated hotels. Structured questionnaire and observations were used to collect data. Statistical Package for Social Sciences (SPSS) version 26 was used for the data analysis. Means and standard deviations were used for the descriptive statistics. Multiple linear regression was employed for the inferential statistics. The hypothesis was tested at a 5% significance level. Thus, data were presented in tables and text for both descriptive and inferential statistics.
 Findings: The study findings were that hotels operated On-premise laundry systems. Outsourcing of linen from commercial service providers was absent. Linen inventory control was done through stock-taking and record-keeping. Hotels followed the laundry processes (sorting dirty clothes, putting dirty apparel in a machine or hand wash, applying detergent, drying the washed articles on the line or in a tumble dryer, ironing, folding and storage of laundered articles) but were not diligent with the manufacturer’s instructions. The linen reuse programme was mostly not through designed cards. Available laundry tools/equipment were laundry bins, washing machines/extractors, washing basins, drying lines, ironing boards and irons. Tools/equipment not available were tables/shelves for sorting linen, tumbler dryers, calendaring machines, industrial steam irons and a laundry folder. Linen care strategies had a significant effect on guest satisfaction (R = 0.671, R2 = 0.451, F = 3.828, p = 0.001). The hypothesis that linen care strategies do not have any significant effect on guest satisfaction among hotels in the Upper East Region of Ghana was rejected (P = 0.0001< 0.05).
 Implications to Theory, Practice and Policy: The study employed Management Administrative Theory and Practice Theory. Through the application of management functions, thus, forecasting and planning, organising, commanding, coordinating and controlling; hotel leaderships are in a better position to increase efficiency through the creation of organisational structures. Through the administrative structures, housekeeping supervisors can suggest and monitor the care and maintenance of linen. About the Practice theory, if hotels identify linen care strategies that make sense to their operations and do so religiously through principles and procedures; higher standards of various care strategies could be attained to promote the hotel business.

Organizational Environment and the Role of Strategic Management.

The research shows that strategic planning is one of the fundamental concepts in Administration theory for companies today. Through it, it is possible to set goals, establish objectives and outline actions to achieve them. Such planning is characterized by its scope and flexibility, capable of guiding organizations towards the best decision-making. A good execution of this planning is guided by Management, so it becomes essential for a company or organization to take off. In this work, we learn about how organizations use these theories and concepts of General Administration to adopt efficient practices that guarantee their survival within the market. Thus, the objective of the research is to discuss the challenges of organizations, especially in times of crisis, and the importance of Strategic Planning (SP) within Strategic Management to overcome difficulties and maximize results. Elaborated from a literature review, the research methodology is qualitative and the approach is descriptive.

A Case Study in Vaccine Sharing Across Nations

Research on social equity has grown substantially in recent years and has elevated the importance of addressing structural and systemic patterns of inequity in public service delivery. Through a social equity lens, this article explores the vaccine-sharing policies of China, India, the European Union, and the United States. Using the case of international vaccine sharing and a text-as-data approach, this article argues that the state actors’ commitments to sharing COVID-19 vaccines were insufficient to uphold fairness, justice, and equity. The article concludes with recommendations for practice and public administration theory development to expand the scope of social equity research to betweennation cases.

The Regulatory Tribune: Presidential Representation in the Administrative State

The Regulatory Tribune: Presidential Representation in the Administrative State

O CUIDADO AO PACIENTE COM CÂNCER SOB A ÓTICA DE ENFERMEIROS DA ATENÇÃO PRIMÁRIA À SAÚDE

ABSTRACT Objective: To describe nurses’ perceptions of cancer patient care in Primary Health Care. Method: A qualitative study was conducted in 26 Family Health Centers in a municipality in western Santa Catarina - Brazil, between September and October 2022. A total of 33 nurses took part and completed an online questionnaire. The text was interpreted based on the conceptual precepts of organizational culture from Chiavenatto’s administrative theory. The frequency of responses analyzed objective questions; the Collective Subject Discourse was used for the essay questions. Results: Nurses perceive themselves as unprepared and identify a lack of protocols and organizational flows. Final considerations: In primary Health Care, there is a belief consolidated in everyday work and becomes part of the organizational culture of health services, that cancer patients should go on to specialist care. There is a lack of knowledge of health policies, which implicates professionals in caring for cancer patients.

Pensar a organização e os estudos organizacionais desde a filosofia da práxis

Abstract This essay proposes a reflection on the themes of organization and organizational studies, taking the propositions of Adolfo Sánchez Vázquez’s philosophy of praxis as the foundation. The author’s propositions are systematized in the first part of the text, what refers to the definitions of praxis and teleology - what defines the proper human activity - to the inseparable relationship between theory and practice in praxis; to the levels and forms of praxis - repetitive and creative, spontaneous and reflexive; to the philosophy of praxis. Based on these foundations, a reflection is made on Administrative Theories, Organizational Theories, Management as the hegemonic version in Administration and Organizational Studies (OS), Organizational Analysis understood as a predominantly interpretive and constructionist theoretical activity, and Critical Management Studies. It ends with a discussion about OS as a space with the potential for a creative praxis in relation to the organization of liberating social struggles. The challenge is to think about organization as a category with possibilities of content developed based on creative dialogues and learning processes with the knowledge produced in the praxis of organizing liberating concrete struggles embedded in material socio-historical relations.

Standards of Education Management in the Quality of Tsanawiyah Madrasah

This research aims to describe the implementation and explain the factors that influence the implementation of Educational Management in Madrasah Quality at Madrasah Tsanawiyah (MTs) Surban Pacet based on the Regulation of the Minister of Education, Culture, Research and Technology of the Republic of Indonesia number 47 of 2023ConcerningEducation Management Standards. The methodology used in this research includes a qualitative approach, utilizing data collected from various sources, including school records, interviews with educators and administrators, and direct observation. This research is based on public administration theory, especially those related to policy implementation and education management. The results of this study indicate that although there is general awareness of the regulations among school staff, there are significant challenges in implementing them. These challenges include limited understanding of standards among educators, inadequate resources, and insufficient training and development opportunities. In addition, the dual management system involving the Ministry of Education and the Ministry of Religion creates additional complexity in the implementation process. This research concludes that for successful implementation of education management standards, educators need comprehensive training, better resource allocation, and more integrated coordination between the two ministries that oversee madrasa education. These steps are essential to ensure that management standards meet regulatory requirements and contribute to improving the overall quality of education at MTs Surban Pacet. This research contributes to public policy and education management by providing insight into the practical challenges of implementing policies in the education sector, particularly in religious schools in Indonesia. This research emphasizes the importance of tailored strategies and support systems to increase the effectiveness of educational management practices.

Treating Data-Driven Management Seriously:The Evolution of Public Administration Theory in a Digital World

Treating Data-Driven Management Seriously:The Evolution of Public Administration Theory in a Digital World

Philosophical and legal interpretations of modern theory of public administration in Ukraine

The aim of the article is to systematize the research results on the definition of the public administration concept and its characteristics. Providing such an opportunity is combining general theoretical and special legal methodology of conducting scientific research. Research results. The authors studied the issues of its organizational and implementation components to form a common vision regarding the evolution of the public administration paradigm in general, as well as its features at the current stage of Ukraine’s development as an independent democratic state that is in armed confrontation with an aggressor country. Practical implementation. Since the declaration of Ukraine’s independence, an attempt has been made to optimize the institutional aspect of socio-economic and political reforms, but we may assert that the path chosen at that time was wrong, because it would be more appropriate to conduct administrative reform in a different direction. In this regard, there is still a tendency to constantly optimize domestic legislation and adapt it to the basic principles of public administration which have proven their effectiveness abroad. Value/originality. It is argued that the world community reached a consensus on the expediency of re-orienting all state mechanisms, processes, and relations with the private sector to a person-centred approach, where the individual is postulated as the highest social value, the center of the entire social system and structure.

Decision-making: The Process Contributing to Professional Public Administration

This article analysis one of the main issues of public administration theory and practice, which is helpful in government functioning and policy-making. Research study includes the discourse on how to plan and make decisions on behalf of democratic attitude. Public administration is utmost outcome, and the success or failure of the government depends on it. Theoretical debate on decision-making process, accordingly, surveys the fundamental perception on rational and incremental decision-making processes. It refers basically to the administrative institutions. Decision making is important for organizational effectiveness because of its central role in the overall process of directing and controlling. Decisions do not automatically guarantee all programmed outcomes, but denoting actions with professionalism and public support. As a valuable process it is likely to be a central element of management and leadership. Comparative study of examples of developed democratic systems shows the high responsibility of public institutes and government as key actors. Particular attention is paid there to the professionalism of government, which is a vital characteristic of any democratic public administration and virtually a policy quality. Findings of current research shows that decisions are not based solely on laws and regulations. Moreover, as the study shows, many other appropriate skills of decision-makers are important that will be seen with the close linkages with strategic governance.

Is “pro-poor land administration” a realistic proposition? How a land survey in Bangladesh reproduced and reconfigured gendered and racialised poverty

Ensuring land administration interventions achieve equitable, “pro-poor” outcomes continues to be a prominent focus for scholars and practitioners. While welcome, it is uncertain how this turn towards questions of justice and equity within the field can be implemented, not least because there are strong indications that land administration scholars are only just beginning to grapple with a number of major problems long recognised in development studies, including how to engage with complex, internally variegated “communities”. Analysis of how a recent land administration project in Bangladesh reinforced both gendered and ethnic exclusion provides additional empirical material that demonstrates the limits of current land administration theory and practice. In order to be realistic, land administration frameworks would benefit from a more precise understanding of what social justice outcomes are desirable for land administration interventions to achieve, how social mobilisation is necessary in order to do this, and what the implications of broader governance issues are for these proposed ends and means.

Conceptualising a research interrogating of management functions in the South African National Defence Force

South African Defence Review 2015 found that the South African National Defence Force (SANDF) is in significant decline and will lose important military capabilities in the long term if nothing is done. In a shrinking defense budget, general rhetoric blames aging equipment and staff for the decline. However, managerial issues in the SANDF may be to blame for the decline. We examined academic and other literature to find the origin of this problem and found that the SANDF does not use any systems management methodology to manage tasks. This peculiarity hinders SANDF management and prevents it from providing credible defense to South Africa. We found that empirical studies on SANDF management are scarce and failed to explain this oddity. To understand why the SANDF's application inherent management functions fail to provide a genuine defense capacity, this paper proposes a cognitive technique to conceptualize an empirical investigation beyond a literature review. We propose a systems management approach based on the Administrative Theory of Management, Neoclassical Theory of Management, and General Systems Theory frameworks in management education. We believe that empirical public and management research may create defence capabilities management understanding. This premise guides our study conceptualization by outlining the research context and then doing a research problem analysis to find the knowledge gap. To examine the literature, we use thematic summative content analysis. The research conceptualisation—problem statement, purpose statement, research questions, strategy, design, process, and methods, and interpretative frameworks—is based on this analysis. On the latter, we expect to write later.

Interagency Coordination Drivers, Instruments, and Success Factors: A Systematic Literature Review

Interagency coordination remains a classic and ever-expansive topic in public administration theory. Often considered the key to successful policy or program implementation, coordination also presents its complexities. Research on this subject continues to evolve regarding its sheer numbers, the diversity of locations, problems, and sectors of concern, and the type of government agencies being the subject. This article employed a systematic literature review to identify and analyze coordination drivers, instruments, and critical success factors associated with coordination. The study focused on original articles published from 2010 to 2021 in relevant journals indexed by Scopus. The review revealed that coordination can be driven by problems, institutions, or a combination of both simultaneously. Coordination instruments may involve one or a variety of interventions from governance and structure, systems and processes, policies and agreements, or the engagement of intermediaries. Factors of institutional settings, managerial capacity, and the accuracy of coordination strategies also determine the success of this intervention.

Cui prodest? Nudging prosocial behavior among healthcare professionals

Combining insights from nudge theory and research into prosocial behavior, we study how messages emphasizing the positive impact of flu vaccination may increase vaccination intentions among professionals in a public healthcare setting. Using an online randomized controlled trial with 13,785 healthcare professionals in Italy, we demonstrate that the intention to vaccinate and to promote vaccination in the workplace are higher when subjects are nudged (with a brief message) to reflect on the positive impact on others, namely their family and friends and especially their patients. In contrast, a nudge emphasizing personal benefits does not have a significant impact on the intention to vaccinate and only marginally increases intentions to promote vaccination in the workplace. But these patterns of results also varied across job types. We discuss how our study contributes to behavioral public administration theory and practice by demonstrating the potential of nudges to influence prosocial workplace behaviors.

The transportation policy elite and their ladder of citizen participation: Problems and prospects around communication methods in New Jersey

This paper advances theories of public administration, geographies of policy, and transportation planning via an analysis of 17 in-depth interviews conducted with transportation policy elites in the State of New Jersey (USA). In the case studied, these elites sought to facilitate the public's transition to electric vehicles, reflecting a policy change initiated by the state government. However, they were affected by organizational traps that existed beyond the bureaucratic institution in a constellation of related field activities. Using qualitative analysis techniques, the data revealed that organizational traps diffuse alongside policy actors as they themselves sought to diffuse policy. The result revealed barriers that kept public engagement relatively circumscribed, even as elite policy makers believed they were achieving their policy goals via participation of the communities that they intended to serve.

‘The weatherman and the umbrella’: a case of complex and multilayered defence intelligence relations in the Netherlands

ABSTRACT In this case study, I explore the relationship between the Dutch Intelligence and Security Service and the Directorate of Operations J2. Using interview data and publicly available documents, I analyse the interaction between DISS and DOPS J2 using a framework on different role models adapted from public administration theory. I found that although the formal organizational structure portrays the relationship as separated, the relationship is more layered and complex in practice, which contributes to a deeper understanding of the complexity and multilayered nature of defence intelligence relations, where interaction often goes beyond the dichotomous portrayal that is predominantly found in literature.

Rethinking value in public management

AbstractWith the ascent of the concept of public value, the theory and practice of administration have shifted from a focus on management, effectiveness and efficiency (as espoused in New Public Management) towards an agenda of public value creation. This has resulted in a large, heterogenous number of scholarly publications on public value. In this paper, we review this important body of work from the period 1994 to 2019, discuss it critically and propose a few avenues for future research – especially in terms of conceptualizing public value. We do so by using a mixed‐methods approach, incorporating semantic‐network analysis, which allows a comprehensive quantitative and qualitative analysis of the field of public value. In this article we show in great detail how the literature on public value has evolved and is configured, categorize how value is defined and measured within the literature, introduce a novel mixed‐methods approach for literature reviews, and provide three conceptual contributions including (1) digitalization in public value theory can expand our understanding of citizens, (2) public value is more than just public, and (3) visualizing public value through controversy maps. Finally, we provide suggestions for further research.

R. B. Denhardt's Critical Theory Approach and Its Reflection on Public Administration: Critical Public Administration Theory

Frankfurt Okulu tarafından 1920’lerden itibaren başlatılan çalışmalar sonucunda eleştirel teori ortaya çıkmıştır. Eleştirel teori; tahakküm ilişkileri, modernite, rasyonalite ve pozitivizm başta olmak üzere birçok yerleşik kavrama karşı çıkmaktadır. Eleştirel teori, sosyal bilimlerin birçok alanına etki etmiştir. Bu alanlardan birisi kamu yönetimidir. Bu çalışmada, 1970’li ve 1980’li yıllarda Robert Bob Denhardt tarafından yapılan çalışmalarda eleştirel teorinin kamu yönetimine uyarlanması ve bu doğrultuda ortaya atılan eleştirel kamu yönetimi teorisi ele alınmaktadır. Çalışmada eleştirel kamu yönetimi teorisini ortaya koymak, temel analizlerini sunmak ve alana katkısını tartışmak amaçlanmıştır. Yapılan incelemeler sonunda, R. Denhardt’ın eleştirel teoriyi erken dönem çalışmalarında kamu yönetimine uyarlamaya çalıştığı fakat sonrasında yaptığı çalışmalarda eleştirel teoriden çok fazla yararlanmadığı tespit edilmiştir. Sonuç olarak, eleştirel kamu yönetimi teorisi kamu yönetimiyle ilgili önemli sorun alanlarına değinmekte, farklı bakış açıları sunarak alanın zenginleşmesine katkı sağlamaktadır.

TEORI ADMINISTRASI HENRI FAYOL: GAGASAN, KONTRIBUSI, DAN BATASANNYA

This paper aims to examine and discuss the concepts, contributions, and limitations of Henri Fayol's administrative theory in the field of management development. Many experts assert that Fayol's administrative theory has made a significant impact on the advancement of modern management. Nevertheless, this theory has also faced criticism and possesses certain constraints when applied in practice. In this study, a historical analysis methodology is employed to acquire a more profound understanding of the history, background, core ideas, implementation, and contributions of Fayol's administrative theory. Furthermore, this research critically evaluates several limitations of Fayol's administrative theory that have been previously identified in relevant literature. These limitations encompass the insufficient consideration of human factors within organizations, the influence of cultural and organizational environments, inflexibility in complex and dynamic situations, as well as an excessive focus on efficiency rather than effectiveness. Despite these limitations, Fayol's administrative theory continues to serve as a crucial foundation in the development of modern management

Building global public administration knowledge: Leveraging the power of collaboration

AbstractPublic administration has been seeking to develop a global knowledge base, dating back to the early days of the field. Despite expressed interest in building such a knowledge base, scholars continue to criticize overly narrowly public administration knowledge, which tends to favor developed countries and the Global North. This article applies principles from collaboration theory, which was developed for solving complex problems, to set a course for intentionally broadening the geographic scope and perceived validity of public administration theory. Five interconnected variables from collaboration theory are used to assess how members of the public administration epistemic community can build and facilitate collaboration to develop global public administration knowledge. Specific action steps are discussed to increase collaboration and, in turn, the inclusiveness of the global public administration knowledge base.