Acceptance Of Payment Research Articles

Factors influencing the acceptance of proximity mobile payment in Germany: The example of Apple Pay

This study is one of the first to analyse the factors driving the adoption of proximity mobile payments in Germany, with a specific focus on Apple Pay. It employs a mixed-methods approach based on 14 qualitative interviews with specialists from the financial service sector and a quantitative online survey with 617 participants. The aim is to better understand the factors enhancing and inhibiting the growth of proximity mobile payment solutions, and to generate insights regarding the characteristics of early adopters of Apple Pay in Germany. The authors investigated a range of factors from existing technology acceptance research as well as additional aspects concerning brand perception and sociodemographic factors to identify significant differences between users and non-users of Apple Pay. The most pronounced differences concerned personal willingness to innovate, followed by perceived concerns regarding the risk associated with mobile payments, the perception of Apple as a secure provider, the perceived trustworthiness of technology providers in general, social influences, gender, and the user’s desire to be perceived as tech-savvy. Additionally, the perceived benefits of mobile payments, reasons for non-usage, as well as further potential valueadded services to enhance future user experience were analysed and appropriate recommendations derived.

Service transformation under industry 4.0: Investigating acceptance of facial recognition payment through an extended technology acceptance model

Technological development has drastically changed customers' daily lives by offering them new ways to shop. It also creates more opportunities for business to achieve sustainable success; however, both scholars and managers are still having relative difficulty in fully grasping customer behavior in terms of technology acceptance during the Industry 4.0. This study aims to investigate the possible factors that drive Chinese customers' willingness to utilize facial recognition payment. The findings showed that factors such as perceived enjoyment, facilitating conditions, personal innovativeness, coupon availability, perceived ease of use (PEOU), perceived usefulness (PU), and users' attitude are main drivers of customers' decisions to use facial recognition payment. Also, we found that gender differences exist in the adoption of facial recognition payment. Facilitating conditions have stronger effects on men's attitude towards usage, while coupon availability shapes female users' perception of usefulness more powerfully. By testing the extended technology acceptance model (TAM), this study seeks to gain more insight into technological change within society. Overall, investigation of the drivers of customer intention to use facial recognition payment, and exploration of their internal relationships will fulfil theoretical requirements and lead to a better understanding of customers' technology acceptance behavior, which in turn will provide greater theoretical and practical guidance for scholars and managers.

Pay-to-Playlist: The Commerce of Music Streaming

Payola—sometimes referred to as “pay-for-play”—is the undisclosed payment, or acceptance of payment, in cash or in kind, for promotion of a song, album, or artist. Some form of pay-for-play has existed in the music industry since the 19th century. Most prominently, the term has been used to refer to the practice of record labels paying radio DJs to play certain songs in order to boost their popularity and sales. Since the middle of the 20th century, the FCC has regulated this behavior—ostensibly because of its propensity to harm consumers and competition—by requiring that broadcasters disclose such payments. As streaming music platforms continue to siphon off listeners from analog radio, a new form of payola has emerged. In this new streaming payola, record labels, artists, and managers simply shift their payments from radio to streaming music platforms like Spotify, YouTube, TikTok, and Instagram. Instead of going to DJs, payments go to playlisters or to influencers who can help promote a song by directing audiences toward it. Because online platforms do not fall under the FCC’s jurisdiction, streaming pay-for-play is not currently regulated at the federal level, although some of it may be subject to state advertising disclosure laws. In this Article, we describe the history and regulation of traditional forms of pay-for-play, and explain how streaming practices differ. Our account is based, in substantive part, on a novel series of qualitative interviews with music industry professionals. Our analysis finds the normative case for regulating streaming payola lacking: contrary to conventional wisdom, we show that streaming pay-for-play, whether disclosed or not, likely causes little to no harm to consumers, and it may even help independent artists gain access to a broader audience. Given this state of affairs, regulators should proceed with caution to preserve the potential advantages afforded by streaming payola and to avoid further exacerbating extant inequalities in the music industry.

ФУЛФІЛМЕНТ: ТЕОРЕТИЧНІ ТА ПРИКЛАДНІ АСПЕКТИ

The article reveals the main trends in the development of e-commerce in the context of the COVID-19 pandemic. The relevance of using fulfillment as one of the key elements of overcoming the negative consequences for online stores in today’s conditions is emphasized. The essence of the concept of “fulfillment”, which helps to develop trade and increase sales of small shops and large virtual trading platforms, is revealed. The essence of the main business processes on which it is focused is acceptance of production, features of storage of the goods, a complete set of the order, packing of the goods, management of returns. Based on the structural-logical scheme, the process of fulfillment implementation is presented. The target audience of its operation is outlined: online stores, manufacturers and wholesale suppliers, large importers, and exporters. The expediency of using fulfillment depending on the volume of the order is given. Prices for fulfillment services are presented in accordance with evaluation methods: a monthly subscription, fixed fee for each order, and percentage of sales. Along with the negative factors of fulfillment for the online store (such as lack of free access to the warehouse, errors in completing the goods, difficulties with paperwork, guaranteed stock), there are positive aspects: savings on overhead costs, simplification, and acceleration of order processing, warehousing stock, instant shipment, efficient operation of the call center, acceptance of payment and refund. The positive elements of Amazon’s use of fulfillment at the international level have been revealed. In the Ukrainian market, Zammler’s and Epicenter K’s characteristics are described. The operation of small-scale fulfills described in detail on the example of Cherdak Company, and the main points of Glovo microfulfilms in the markets of the European Union and Ukraine are presented. Based on the monitoring of the structure of fulfilling services of the main players in the foreign and domestic markets, it is emphasized that with the successful use of fulfillment elements, companies of different levels of development are able to overcome the harmful effects of the pandemic and maintain leadership in the services market.

Mobile advertising acceptance and use of mobile payment

An assessment was made on the factors that influence mobile trust, perceived usefulness and attitudes towards mobile advertising, factors that influence the intention to accept mobile advertising and the use of mobile payments. A total of 384 surveys were collected from mobile users from Ecuador and the conceptual model was tested with a confirmatory factor analysis (CFA) and structural equation modelling (SEM). The results showed that for there to be acceptance of mobile advertising and user intention to use mobile payment, companies must work to build trust in the mobile user. Recipients of messages from companies must feel that the advertising is useful and there must be a positive attitude on their part. This study provides valuable information for marketers and advertisers to understand how mobile advertising acceptance contributes to boost the use of mobile payment.

Mobile advertising acceptance and use of mobile payment

Mobile advertising acceptance and use of mobile payment

Moving from Bricks to Clicks: Merchants’ Acceptance of the Mobile Payment in Malaysia

In the hustle and bustle of modern life, everyone wants to enhance and advance their working and personal life and mobile phones have become the favoured technology to achieve that aim. In light of this trend, most financial service providers have taken steps to meet this new lifestyle demand by developing mobile applications so that people can manage their financial matters on the go. This movement has also motivated many merchants around the world to adopt mobile technology as part of their aspiration to provide a better experience for their customers. This study explores the factors influencing Malaysian merchants’ acceptance of mobile payment as an additional payment method to the traditionally accepted payment methods of cash and credit/debit cards. The aim of this study is to figure out the factors affecting merchants’ decision to use mobile payments to help the provider companies shape their own marketing plans and consider the weak points that may turn the merchants against this marktet. This empirical study uses a survey method and AMOS to test and analyse the perceptions of a sample of 125 food and beverage providers located in food courts in 10 shopping malls at the Klang Valley in Malaysia. The study found that perceived usefulness has a significant positive impact on mobile payment acceptance, while the perceived ease of use has no significant impact on the merchants’ decision to offer this payment method, which is not compatible with the technology acceptance model (TAM). In addition, this study added a further two factors to the TAM to investigate their effects on merchants’ acceptance of mobile payments and found a significant positive effect for compatibility with customers’ needs but no significant effect for perceived risk, which can be justified by the nature of this industry. This study, therefore, provides invaluable insights into the factors affecting merchants’ acceptance of mobile payments, especially food and beverages providers in food courts located in shopping malls of Malaysia.

Acceptance of mobile payments by retailers using UTAUT model

<span>Mobile payment is a form of payment transaction processing where the payer utilizes mobile communication methods together with mobile devices to initiate, authorize or complete payment. Hence, with the huge increase in mobile device usage, the retail sector will be able to collect large volumes of data. Unfortunately, most Malaysians still do not make full use of digital payments or cashless payments. Consumers in South East Asia still tend to use money or bank cards, and companies have been "limitedly effective" in encouraging a cashless revolution. The objective of this study was to identify the acceptance of mobile payment by retailers, the factors that contribute to the acceptance of mobile payment and the relationship between the factors were also the aim of this research. Several factors were contributing to mobile payments such as performance expectancy, effort expectancy, social influence, facilitating conditions, habit, privacy, perceived security and intentions which was based on the UTAUT model. This study used questionnaires to collect data and the data analysis was carried out using SPSS software. Based on the analysis that has been conducted, it can be seen that all the hypotheses of this research have a significant relationship except for the relationship between privacy and intentions that has a negative linear relationship. It is hoped that this research will give values to retailers with an understanding of the contributing factors that affect their acceptance of mobile payment technology in the retailing business.</span>

Wearable payment: A deep learning-based dual-stage SEM-ANN analysis

The research paper purports to assess the antecedents that affect users’ behavioral intention to use wearable payment. Specifically, this empirical research examines the roles of perceived aesthetics, technology readiness, mobile usefulness, and mobile ease of use on behavioral intention. Differing from past mobile payment studies, a newly proposed methodology that involves a dual-stage analysis and an emerging Artificial Intelligence analysis named deep learning was performed on 307 usable responses. Findings revealed that all relationships were supported except for the linkage between mobile ease of use and behavioral intention. The results of this study provide valuable insights to payment companies and smart wearable device manufacturers to come up with plans and marketing strategies to convince the potential adopters to adopt wearable payment, guiding marketers to design a more successful wearable payment solution. Theoretically, the newly integrated theoretical model that incorporates Mobile Technology Acceptance Model, Fashion Theory, and Technology Readiness Theory could help ascertain the relative significance of certain determinants, providing a clearer insight on the acceptance of wearable payment among consumers.

The Concept of Money in the 4th Industrial Revolution – A Legal and Economic Analysis

This article explores some of the changes that the 4th Industrial Revolution brings to our understanding of money. Our analysis does not suggest that the only valid form of money is that provided or backed by the state. We rather argue that it is unlikely that money-like means of payment will prove sustainable in the long-term if not perceived as being vested with some form of legality. Still, mere legality will not prove to be sufficient for the new payment instruments to qualify as money. They must also prove to be able to serve as means of exchange/payment. A sharp reduction in value will diminish the credibility of the payment promise and thus user confidence/trust. Like acceptance of payment on sight, the use of money as a common measure of value is one of the most important properties of fiat (and metallic) money. Retention of value in times of stress is fundamental as regards the new assets’ ability to act as a measure of value and its ability to fit with common perceptions of money. The requisite enquiry should be based on empirical studies of the intertemporal behaviour of the instrument. We suggest that fiat money aside, instruments that could eventually qualify as “money” ought to pass the dual test of legality and relative retention of value. This approach does not suggest a return to the metallic rule, which would limit free circulation of money. It is rather a pragmatic reformulation of the characteristics that means of payment, which do not enjoy the backing (will) of the state, must exhibit to enjoy quasi-money or money-like status. Assets that display high volatility are, thus, unlikely to fulfil the functions of “money” and should instead be dealt under the law of investments if they qualify as such.

Mobile payment transaction on MSMEs

The rapid development of technology is driving changes in payment systems in transactions. One payment system is a payment system using a smartphone called Mobile Payment. We can pay attention to Mobile Payment service providers in Indonesia starting to target MSMEs as their target market. This is a very appropriate step considering a large number of MSMEs in Indonesia. This study aims to determine the acceptance of Mobile Payment at MSMEs. By investigating the factors that influence the intention to use Mobile Payment. This study uses descriptive qualitative methods and interpretive through observation, documentation, and interviews with informants. The informants in this study were the MSMEs Owner and Managers in Denpasar. Based on the results of the research conducted, it can be concluded that Mobile Payment has not been fully accepted by MSMEs in Denpasar. Consumers use Mobile Payment because they have partnered with the application, if for offline shopping consumers rarely use and use more cash. The results showed the Perception of Usefulness, Perception of Ease, Perception of Comfort, and Social Influence affect the acceptance of Mobile Payment at MSMEs in Denpasar.

Mobile Payment: The Hiding Impact of Learning Costs on User Intentions

This study analyzes how learning costs for technologies that lack de facto standards, such as mobile payment, affect user intentions. In addition, we evaluate how the negative effect of learning costs is mediated by perceived functional value and facilitating conditions. Data used in this research was obtained from a study among 463 consumers. We find support that negative effects from learning costs are fully mediated by perceived functional value and facilitating conditions. Hence, one important reason of slow user acceptance is that the high diversity mobile payment services, platforms and technologies increases the learning costs of users. The results pose important implications for managers willing to increase the acceptance of mobile payment.

Implementation of Mobile Payment in Indonesia

Indonesia is one country that has implemented several electronic payment, including storing and using electronic money. In Indonesia many products that dikelurkan electronic money banks and private parties. Examples of some mobile payment products in Indonesia is Ovo, Doku, Gopay and more as products are developed from large companies in Indonesia. This study was to determine the factors that affect the adoption of the use of electronic money in Indonesia as an alternative means of payment. Respondents Data obtained from filling the form online at Google form, which links its spread through social media such as Facebook, Twitter, and online forums. The target respondents are people who never used a mobile payment. Data were analyzed using multivariate technique structural equation modeling (SEM) using software LISREL 8. Results of data processing shows that the factors that affect the acceptance of mobile payment is electronic wordof-mouth (e-WOM), trust, perceived risk and perceived ease of use.

A study of women's perception towards digital payments with special reference to Udupi Region

In today's era, one cannot think about the success of any service industry including banking industry without information technology. The most recent technological advancement is the evolution of Digital Payment System. Government of India has started to promote and to create the awareness Programme towards the cashless and paperless transactions through digital payment system. One of the important part of the population is the huge pool of women's which are still so far away from adopting and accepting new type of digital payment system. In this paper, we focused on those aspects which influence on women's force to adopt the digital payment system as well as to measure their perception and approach towards it. Digital Payment System is a payment mechanism which facilitates the acceptance of electronic payment for online transactions. To promote the digital payment system, government started a campaign called the Digital India. The digital India Programme is a foremost programme of the government of India with a visualization to change India into a digitally empowered culture and knowledge economy. As part of promoting cashless business and converting India into less-cash culture, various modes of digital payments are available like internet banking, mobile wallets, banking card, USSD, AEPS, UPI, banks pre-paid cards, point of sale, mobile banking, micro ATMs, etc. These all are the new modes of transactions without actual existence of the cash in hand. The awareness campaigns are implemented only in the urban areas. With this service we save our time by carrying out banking transactions at any place and at any time, from our home or office, all we need is internet access. Although, women live in urban area due to migration for work but most of them are not a part of the awareness programme because they are illiterate and their poor life style. Digital payment system is completely based on the modern technology which includes electronic means and internet. Due to unawareness, lack of education and poor living condition, the women are not able to fulfill the basic requirements for availing the facility of digital payment system.

Cashless Payment in Tourism. An Application of Technology Acceptance Model

Technology has given a profound impact on how tourism industry develops in the recent decades. One of the important technology advancement area is cashless payment system. It has been suggested that cashless payment system can enhance tourism experience and provide competitive advantage to market destinations. Currently, governments are actively promoting a cashless society in tourism sector. However, the study of the acceptance of tourists on cashless payment technology in destinations is still rarely found. This study aims to investigate the acceptance of cashless payment using Technology Acceptance Model (TAM). To achieve the objective, a survey was carried out to confirm the relationship between cashless acceptance, attitude and the behavioral intention of cashless technology. In addition, Perceived Risk Reducer and Familiarity were also introduced to the model. The study found drivers of attitude regarding acceptance of cashless payment system and an understanding on how customer’s response to the idea of using cashless payment in tourism setting.

A Study of the Acceptance of Bitcoin in Malaysian Market, (Klang Valley)

Objectives: From the area of the research conducted, Malaysian acceptance towards the idea of online payment methods and understanding the concept of cryptocurrency has been studied. Our main area of focus was in the area of Klang Valley, which has been found that they are one of the most technological savvy people in Malaysia. Methods: One of the main areas of our research is the level of acceptance of the Malaysian market towards the idea of the cryptocurrency, which in our area of interest was Bitcoin. Findings: This research can be further used to identify the mitigating factors that influence peoples’ interest towards online payments such as debit/credit card payments and other channel such as PayPal. Technology acceptance among the Malaysian market can be the main factor that affects the use of the online payment method. Besides, it was also been found several factors that affects the consumers choice on the acceptance of the online payment, which was used as the main variable used to measurement on the level on acceptance. Application: Acceptance of Bitcoin by the Malaysian market. Keywords: Bitcoin, Malaysian Market, Online Payment, Technology Acceptance

Consumer acceptance of mobile payment across time

PurposeAlthough perceived risk and usefulness have been identified as two major factors that influence consumer acceptance of an innovative mobile payment (m-payment), relatively few researchers have explored the impact of affective factors on perceived risk and usefulness, and the relationship between perceived risk and usefulness. Also, it is unclear whether there is a difference in the acceptance intention among users across different diffusion stages of this innovation. The purpose of this paper is to investigate the role of positive emotion in consumer acceptance of WeChat payment across time.Design/methodology/approachThis study proposed and validated a framework integrating the consumer response system model and the affect heuristic. A total of 484 valid responses were collected through two online surveys at two diffusion stages of WeChat payment technology. The structural equation modeling and multigroup analysis were used to test the hypotheses.FindingsThe results show that users’ acceptance intention is relatively related to perceived risk, perceived usefulness, and positive emotion. Positive emotion has a strong negative impact on perceived risk and a positive impact on perceived usefulness. Also, perceived usefulness strongly decreases users’ perception of risk. Multigroup analyses find that both positive emotion and perceived risk have significant positive and negative impacts on acceptance intention at the stage of market introduction rather than market growth. Rather, the influence of positive usefulness on acceptance intention is significantly higher at the stage of market growth than at market introduction.Originality/valueThis study indicates that exploring the role of positive emotion and the moderating effect of diffusion stages in m-payment acceptance provides a more comprehensive understanding of how to achieve a greater acceptance rate of an innovative m-payment.

User Acceptance of Mobile Payment: The Effects of User‐Centric Security, System Characteristics and Gender

AbstractThis paper investigates the effects of user‐centric, security, and system characteristics and the moderating effects of gender on behavioural intention to use mobile payments (m‐payment) services in Tanzania. The study extended the Technology Acceptance Model (TAM) to better explain and predict the users’ intentions to use m‐payment services. A questionnaire survey was conducted with 292 m‐payment users in Morogoro and Dar es Salaam, Tanzania. The study used structural equation modeling and multi‐group analysis for data analysis. The study found that compatibility, social influence, and m‐payment knowledge determined perceived usefulness, while m‐payment knowledge, trust and compatibility predicted perceived ease of use of m‐payment services. Moreover, perceived ease of use determined perceived usefulness, and perceived usefulness and personal innovativeness in turn, had positive effects on the behavioural intention to use m‐payment. There were gender differences on the behavioural intention to use m‐payment. The effect of compatibility and personal innovativeness on perceived ease of use, and the influence of ease of use on behavioural intention were moderated by gender such that it is more significant for men more than women. The effects of social influence on perceived usefulness were stronger for female more than their male counterparts. The paper provides empirical findings for mobile service providers to improve their marketing plans, and development of new applications in the Tanzanian culture or other countries with similar conditions.

Identifying and reducing disparities in successful addiction treatment completion: testing the role of Medicaid payment acceptance

BackgroundMedicaid has become the largest payer of substance use disorder treatment and may enhance access to quality care and reduce disparities. We tested whether treatment programs’ acceptance of Medicaid payments was associated with reduced disparities between Mexican Americans and non-Latino Whites.MethodsWe analyzed client and program data from 122 publicly funded treatment programs in 2010 and 112 programs in 2013. These data were merged with information regarding 15,412 adult clients from both periods, of whom we selected only Mexican Americans (n = 7130, 46.3%) and non-Latino Whites (n = 8282, 53.7%). We used multilevel logistic regression and variance decomposition to examine associations and underlying factors associated with Mexican American and White differences in treatment completion. Variables of interest included client demographics; drug use severity and mental health issues; and program license, accreditation, and acceptance of Medicaid payments.ResultsMexican Americans had lower odds of treatment completion (OR = 0.677; 95% CI = 0.534, 0.859) compared to non-Latino Whites. This disparity was explained in part by primary drug used, greater drug use severity, history of mental health disorders, and program acceptance of Medicaid payments. The interaction between Mexican Americans and acceptance of Medicaid was statistically significant (OR = 1.284; 95% CI = 1.008, 1.637).ConclusionsFindings highlighted key program and client drivers of this disparity and the promising role of program acceptance of Medicaid payment to eliminate disparities in treatment completion among Mexican Americans. Implications for health policy during the Trump Administration are discussed.

An Investigation of Drivers and Barriers Stimulating in the Acceptance of Mobile Payment in Bangladesh

Bangladesh is one of the highest mobile phone users' countries among ten in the world where mobile payment service is becoming a promising area with the speedy rise of mobile internet. Conversely, various researches on mobile phone users acceptance of mobile payment has not reveal clearly to a definite assumption for Bangladesh context considering technology acceptance model (TAM). A survey has conducted to collect data from 260 consumers of Bangladesh and then hypothesized model based on data analysis in SPSS. It has found that perceived ease of use and perceived usefulness are the drivers in the acceptance of mobile payment where subjective norms mediate them. Alternatively, perceived risk and perceived costs are treated as barriers toward behavioral intention to use mobile payment. This study explores new results in the TAM model in Bangladesh context and provided managerial insights to the mobile payment service providers to develop strategies in Bangladesh.