Academic Library Services Research Articles

Impact of Social Media and Social Networking in Academic Library Services

Impact of Social Media and Social Networking in Academic Library Services

Contribution of UGC in promoting Academic Libraries Services

Contribution of UGC in promoting Academic Libraries Services

Researching in Times of Crisis: Toward Information‐Resilient Societies

AbstractThis panel features four experts in Library and Information Science (LIS) research who will present findings from major projects conducted during the COVID‐19 pandemic from national and international contexts. These include: a) a mixed‐methods study of virtual reference services in academic libraries during the pandemic's beginning, b) semi‐structured interviews with 29 global library leaders about library models that emerged in response to changes caused by the pandemic, c) a questionnaire survey of information professionals from the Association of Research Libraries (ARL) regarding linked data technologies, and d) a mixed‐methods approach to study newcomers and (mis)information during the pandemic including in depth interviews and content and sentiment analyses of social media platforms. The panelists will describe obstacles and challenges encountered during the pandemic, and efforts to overcame these. They will provide an overview of major findings and share research‐based implications for building and maintaining information‐resilient societies.

Going qual in: Towards methodologically inclusive data work in academic libraries

Data literacy and research data services are a growing part of the work of academic libraries. Data in this context is often presumed to mean only numeric data or statistics, leaving open the question of what role qualitative research plays in services and programming for research data and data literacy. In this paper, we report on the results of interviews with academic librarians about their understanding of data literacy, qualitative research, and academic library infrastructure around qualitative research. From the interviews, we propose a model of data literacy that incorporates both interpretive and instrumental elements. We conclude with suggestions for incorporating qualitative data and analysis methods into academic library programming and services around data literacy and research data.

Utilization of Library Services in Academic Libraries through Google as a Tool: An Overview

Utilization of Library Services in Academic Libraries through Google as a Tool: An Overview

Preparing for the New Phygital Generation as Potential Academic Library Users in South African Higher Education

Context: Higher education and its academic support services, including academic library and information services (LIS), have continuously been challenged by new technological developments, as well as the quest for transformation toward more inclusive education. The rapid and disruptive technological changes imposed by the Fourth Industrial Revolution (4IR) heralded a new entry-level student, coined the “phygital generation.” This new generation of library users is characterised by an ever-expanding digital imprint and a preference for using mobile technology to navigate all aspects of their daily lives, including how they approach their tertiary studies. Focus: The study interrogates the readiness of information specialists to understand the nature of the phygital generation within a higher education group in South Africa. The changes in information-seeking behaviour are explored with due cognisance of the existing digital exclusions experienced by many South African students. Methodology: Through the lens of the critical theory paradigm and guided by the conceptualisations of post-digital frameworks, critical digital approaches and metacognitive frameworks, qualitative data were collected during a focus group interview. The non-probability sample was purposively selected, consisting of information specialists of a school within a higher education institution. The transcribed data were coded and thematically analysed. Key findings: Key findings show a shift in the information-seeking behaviour of new entry-level students. There is a propensity towards using mobile technology. It is evident that LIS staff in this study are not yet mobilised to accommodate this new trend by adapting existing services to be more open to accommodating mobile technology seamlessly. The participants reported that academic writing skills are affected by short messaging styles used in social media. Understanding the nature of the new phygital student and capitalising on the affordances of mobile learning will support student success. Value: Mobile LIS urgently needs to be formalised and implemented strategically with the needs of the new generation in mind. The need for further institutional reform and innovation is evident. Further research is required on plagiarism trends, copyright infringement and privacy compliance that emerged from the findings of this study.

What makes a “happy” workplace for librarians? Exploring the organizational functions of academic libraries in South Korea

Academic libraries are facing the need to closely examine the effectiveness of current organizational functions in response to rapid changes in technology and the information environment. The purpose of this study is to explore the functions and issues of the academic library organization in South Korea based on the librarians' perceptions. We conducted a literature review about the changes in the role of academic libraries and organizational functions. In-depth interviews with 19 librarians and a content analysis of those interviews were conducted. As a result, we identified organizational characteristics pertaining to 1) internal functions of the library, such as communication, leadership, motivation, and team system, and 2) external functions, such as collaboration with external administrative departments, and utilization of personal networks. We also discovered mutual relationships among the functions. In particular, leader's support is important to continuously motivate librarians and increase the effectiveness of the team system, resulting in a positive effect on the reputation of the academic library. This study contributes to the academic library literature by comprehensively and empirically exploring functions affecting the services of academic libraries.

Using Evidence-Based Principles in an Academic Library to Increase Institutional Effectiveness: A Preliminary Study

In the column below, the author discusses the process of developing an evidence-based principle working document as a benchmarking technique to measure institutional effectives in an academic library setting. This preliminary study examines the process of developing a best practices procedure that supports academic involvement in institutional learning. The author presents data and commentary on the process of applying learning analytics practices to develop behavioral and academic interventions to improve library management and to impact student success. Library learning analytics projects and research have grown out of administrative pressure to demonstrate returns on investments and a desire to confirm which library practices and resources contribute to institutional priorities and impact student learning. The study outlines benchmarking techniques implemented to measure performance and demonstrate the library’s contributions to the academic learning process. This study includes potential considerations for library leaders and library staff as a result of changing practices and environments. The author’s conclusions discuss how academic library services, expertise and resources contribute to desired outcomes of faculty support and student success.

Distance and Online Learners and Library Anxiety: An Exploration into the Causes, Impact, and Recommendations for Practice

Research surrounding library anxiety is plentiful; however, few studies have focused on distance or online learners and library anxiety. This article provides an overview of the construct library anxiety within distance learners and how library anxiety may impact their usage of academic library resources and services. First, it will explore library anxiety, its definition, library anxiety theories, models, research, development and validation of library anxiety scales, as well as prevention and reduction strategies. Second, this article will explore studies concerning distance and online learners within academic libraries and library anxiety and strategies for minimizing it. Finally, this article will offer additional areas for future research.

"Death of social encounters": Investigating COVID-19's initial impact on virtual reference services in academic libraries.

This investigation explores the initial impact of the COVID‐19 pandemic on live chat virtual reference services (VRS) in academic libraries and on user behaviors from March to December 2020 using Goffman's theoretical framework (1956, 1967, 1971). Data from 300 responses by academic librarians to two longitudinal online surveys and 28 semi‐structured interviews were quantitatively and qualitatively analyzed. Results revealed that academic librarians were well‐positioned to provide VRS as university information hubs during pandemic shutdowns. Qualitative analysis revealed that participants received gratitude for VRS help, but also experienced frustrations and angst with limited accessibility during COVID‐19. Participants reported changes including VRS volume, level of complexity, and question topics. Results reveal the range and frequency of new services with librarians striving to make personal connections with users through VRS, video consultations, video chat, and other strategies. Participants found it difficult to maintain these connections, coping through grit and mutual support when remote work became necessary. They adapted to challenges, including isolation, technology learning curves, and disrupted work routines. Librarians' responses chronicle their innovative approaches, fierce determination, emotional labor, and dedication to helping users and colleagues through this unprecedented time. Results have vital implications for the future of VRS.

Cataloging Quality and the Views of Catalogers in Hellenic Academic Libraries

This study focuses on cataloging quality and how it is defined by information professionals, specifically university library catalogers. Although there is no single and objective definition of ‘cataloging quality,’ research aims to specify its core characteristics. The goal is to define the modern cataloging environment, as well as the tools and opportunities it provides, and to improve the success of academic library services for both professional catalogers and users, who are the final consumers of the information. Regarding methodology, a sample survey was chosen. The survey results revealed that the quality of cataloging is determined by several factors, including technical features of the data, adherence to standards, the cataloging process, user satisfaction, and the development of a general quality culture.

Marketing Strategies and Use of Library Information Services in Academic Libraries in Lagos State, Nigeria

Despite the avalanche of works done on library service utilization, there is a research gap on the role of marketing strategies in enhancing the utilization of information services in academic libraries in Lagos State. Therefore, this study examined the influence of marketing strategies on the use of library information services (LIS) in academic libraries in Lagos State, Nigeria. The study adopted survey research design. The study population comprised 473 librarians. Total enumeration was used. A validated structured questionnaire was used for data collection. The reliability coefficients values ranged from 0.681 - 0.937. A response rate of 92.9% was achieved. Data were analyzed using descriptive and inferential statistics. The findings revealed that marketing strategies significantly influenced the use of LIS in academic libraries in Lagos State, Nigeria (R2 = 0.211, β = .460, t (179) = 6.948, p<0.05). Library information services in academic libraries in Lagos State, Nigeria was sometimes utilized (average weighted mean = 2.38, on a scale of 4). The extent of marketing strategies utilized in marketing LIS in Lagos State academic libraries, was high (Average Weighted Mean =3.09, on a scale of 4). The study has shown that the 'Seven Ps' marketing strategies are vital to enhancing use of library information services (LIS) in academic libraries in Lagos State, Nigeria. The study recommended that management of the academic libraries should pay attention to low usage of radio services, extension services, teleconferencing, TV shows, indexing and abstraction services, book talk, display and exhibition, CD-ROM services and exhibition display services.

Evaluation of Research Data Management (RDM) services in academic libraries of India: A triangulation approach

Research is a planned and scientific method of increasing knowledge that is typically funded by a country's government or funding agencies. Research activity produces valuable data. Research Data Services (RDS) or Research Data Management (RDM) services are considered vital services provided by an academic library and are focused on the management, archiving, processing, and reuse of critical research data. This study evaluates the current status of the adaptation of RDS or RDM services in Indian academic libraries (which includes a total of 186 institutions, including all of India's Central Universities (54) and Institutes of National Importance (132)). A method triangulation approach was used for the data collection, including a literature survey, library website study, online survey, and telephonic interview with LIS professionals from Indian academic libraries. Academic libraries in India are yet to keep up with those in developed countries in adopting RDM services owing to a lack of RDM policy, institutional support, and technological challenges, according to the data. The study also presents suggestions to decision-makers, higher authorities of academic institutions, and the government to develop a strong RDM policy at both the institutional and national levels defining the role and duties of the libraries in RDM.

The provision of smart service at academic libraries and associated challenges

Technological advancement has forced academic libraries to change their traditional services by adopting emerging technologies to respond to the changing information needs of their users, who are now more technologically inclined and prefer remote and timely access to scholarly information. Smart technologies are the recent trend in academic libraries. Smart technologies have the potential to enhance academic library services provision and also support the distance learning environment, especially now as higher education embraces online and distance learning. Therefore, it is essential to investigate the level of implementation of smart services at academic libraries and the challenges they face in developing and/or providing smart services. A questionnaire was developed to collect the required data from library staff ( N = 340) at academic libraries in Jordan, where (246) responded and completed the questionnaire. The results indicate a moderate level of implementation of smart services at academic libraries in Jordan ( M = 3.12). The result also shows that the challenges facing the libraries to implement and offer smart services was also moderate ( M = 3.57). Resistance to change was the main challenge libraries face in their attempt to embrace smart technology to offer smart services. Also, privacy and confidentiality appeared to be one of the top rated challenges libraries have to deal with when planning for smart services deployment. Moreover, financial-related issues, such as poor infrastructure and staff training were among the main challenges librarians face to develop/offer smart services. Most importantly, challenges negatively affect the level of smart services at academic libraries in Jordan. This paper provides insights for academic librarians and decision-makers in planning for the provision of smart services at their libraries. It highlights the main challenges that might hinder the implementation and provision of smart services.

Impact of COVID-19 on Academic Library Service Delivery in Zimbabwe

The higher and tertiary education system was greatly affected by the COVID-19 pandemic leading to tremendous changes in service delivery in academic libraries. All the higher education stakeholders were affected including lecturers, students, researchers, and librarians, and they were forced to adjust accordingly in order to remain relevant. A survey was done using a multiple case study design where online questionnaires were distributed and participant observation were used to collect data from three academic libraries in Zimbabwe. It was discovered that academic libraries changed the way they deliver their services to meet the new demands when teaching and learning was shifted to online as a way of curbing the spreading of the virus. The author recommends that academic librarians should be continuously trained to deal with the skills gap created by the COVID-19 pandemic. There is need to provide appropriate information and communication technology infrastructure and the supporting policies and guidelines for academic libraries to continue supporting the research, teaching and learning activities in the COVID-19 environment.

Academic Libraries as a Platform for Detecting Plagiarism in Research Output

This study aims to identify the available services in academic libraries that reduce plagiarism and to learn about the academic databases and tools for the identification of Plagiarism. It also aims to study and analyze the policies and procedures followed by the academic libraries to reduce plagiarism using some of these tools. The study was based on the descriptive-analytical approach and deliberate sample of academic library websites in the Arab world and Semi-structured interviews with users (students/librarians/faculty members and researchers) to identify how academic libraries detect plagiarism. The study reached a set of conclusions, the most important of which is that the activation of the information awareness program in academic libraries through training courses and workshops on intellectual property rights and reasonable use will help in reducing plagiarism. Also, providing plagiarism detection software and citation tools will support the preservation of copyrights and intellectual property.

When the Doors Close: Promoting Academic Library Services in a Remote Environment through Strategic Storytelling

During times of upheaval, storytelling can become a bridge to establish organizational trust and convey essential service information. When the doors to the University of British Columbia Library’s physical branches closed in March 2020, the work performed by librarians and library staff across campus didn’t stop—instead, it pivoted, shifted and expanded. UBC Library's Communications & Marketing team created a three-part story series to strategically draw the focus of the wider campus community to promote these new and adapted services and reinforce the library’s essential role in research, teaching and learning. Using this series as a case study, this article explores how to craft and pitch a compelling academic library services story.

Investigating mobile acceptance in academic library services based on Unified Theory of Acceptance and Use of Technology Model (UTAUT-2)

PurposeThe purpose of this paper is investigating mobile phones acceptance in academic library services among Iranian students based on UTAUT-2. Design/methodology/approachThe current study employed a quantitative and correlational approach to address the research hypotheses. The sample size included 438 university students of West of Iran. Measures of all the constructs in the UTAUT-2 model were adopted from previous studies. In addition, some revisions were made on the scales to reflect the focus on mobile phones. Data analysis was employed through descriptive statistics, Pearson's correlation coefficient test, multiple regression, and structural equations using SPSS program 23 and Amos. FindingsThe findings showed that students' behavioral intention to use mobile phones at academic library services was significantly influenced by performance expectancy, effort expectancy, facilitating condition, social influence, hedonic motivation, habit, self-efficacy, trust, and voluntarily of variance in behavioral intention. In this study, contrary to the expectation, price value did not have an influence on behavioral intention. Practical implicationsThe present study provides a deeper insight into to the current theoretical framework by presenting useful plans for designing and implementing the mobile library. Moreover, limitations and suggestions for future researchers are also discussed. Originality/valueThis is one of the first studies to apply the UTAUT-2 to the acceptance domain of mobile phones in the library services. Because the research was conducted in a non-English speaking society, it gives a broader perspective on the technology acceptance decision in Iran.

Adoption of LibGuides as a reference service in academic libraries: Insights from Aga Khan University, Uganda

Creative ideas and technology across the world for utilization have influenced the ways academic libraries present themselves to their users. Before digital era, librarians developed print subject guides and pathfinders to highlight important information resources in different fields, and the guides were brought online as libraries created web sites and started to depend on web resources.With the emergence of Web 2.0 technologies, librarians across the globe saw an opportunity to create more appealing and interactive online guides for the millennial patrons. These technologies simplified the creation and maintenance of guides such as wikis and FAQ's and subject guides to provide access to electronic resources.Academic librarians in the Sub-Saharan Africa as their counterparts in the rest of the world, are under pressure to offer relevant information services to satisfy varied client needs. Studies have shown that librarians believe that creating LibGuides enhances their knowledge of subject resources as reference service. According to Springshare (2020), 6100 libraries in 82 countries have implemented the LibGuides platform. There is however no clear indication of how many institutions in low middle-income countries have implemented libguides. This paper gives insight into the context of Sub Saharan Africa and lists the specific institutions that have adopted libguides. The Aga Khan University in Uganda prides itself as the pioneer of libguides implementation as a reference service. Since implementation in 2014, usage statistics have shown a gradual and steady improvement in access and use of e-resources such as journal and ebooks. This is largely attributed to the ease of reference and awareness aided by libguided. Many universities in Uganda have benchmarked with the Aga Khan University library and it is hoped that in the near future a number of other libraries will also implement libguides as reference service tools.

Enhancing Users’ Perceived Significance of Academic Library with MOOC Services

Objective – Academic libraries have been impacted by the tremendous changes taking place in higher education due to the arrival of the internet and web-based technologies. Several articles have shown the decline in library usage and user need for electronic resources. The entry of MOOCs into higher education has repurposed the library’s roles and services. This research aims to explore the possible MOOC services of academic libraries and their effect on the user perception towards the significance of academic libraries. Methods – The academic library’s MOOC services are derived from the extensive literature review and subsequently a research model based on extant literature has been developed to evaluate user behaviour. The research model is evaluated using confirmatory factor analysis methods. Results – The academic library’s services for MOOCs have been categorized as, (a) user support services, (b) information services, and (c) infrastructure services. The study shows that each of these service categories have a positive impact on the library usage intention of the users. This in turn has a positive effect on the library’s perceived significance. Conclusion – The library services for MOOC users defined in this research and the findings are useful for librarians to develop new service strategies to stay relevant for the user.