What makes a “happy” workplace for librarians? Exploring the organizational functions of academic libraries in South Korea

Abstract

Academic libraries are facing the need to closely examine the effectiveness of current organizational functions in response to rapid changes in technology and the information environment. The purpose of this study is to explore the functions and issues of the academic library organization in South Korea based on the librarians' perceptions. We conducted a literature review about the changes in the role of academic libraries and organizational functions. In-depth interviews with 19 librarians and a content analysis of those interviews were conducted. As a result, we identified organizational characteristics pertaining to 1) internal functions of the library, such as communication, leadership, motivation, and team system, and 2) external functions, such as collaboration with external administrative departments, and utilization of personal networks. We also discovered mutual relationships among the functions. In particular, leader's support is important to continuously motivate librarians and increase the effectiveness of the team system, resulting in a positive effect on the reputation of the academic library. This study contributes to the academic library literature by comprehensively and empirically exploring functions affecting the services of academic libraries.