Abstract
ABSTRACT The formation of confronted subgroups in a group can be harmful for collaboration. Thus, reducing the salience of in-subgroup and out-subgroup distinctions is crucial for reducing group conflict. The present study examines whether an online intervention in emotion regulation techniques could be useful for reducing conflict and, subsequently, improving trust in online groups split into subgroups. The sample consisted of 208 undergraduate students (grouped into 52 four-person groups) who participated in a randomized pre-post design with a control group. Results showed that the intervention increased group trust by reducing both task conflict and process conflict.
Published Version
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