The role of moral intelligence in promoting organizational agility during crisis situations with regard to the mediating role of service quality provision

Abstract

Moral intelligence introduces a new authority tool to the organizations’ managers so that it can be used in the organizations to improve organizational agility and promote the quality of services in crisis situations. This study was applied in terms of its objectives, and a descriptive survey in terms of data collection method. The statistical population of the study consisted of the employees of the Red Crescent Organization in Hamadan province (N=200). According to Morgan’s Table, the sample size was estimated to be 132. The data collection instrument was a questionnaire. Content validity and confirmatory factor analysis were used to assess the validity, Cronbach's alpha coefficient was calculated to estimate the reliability, and structural equation modeling was run in Smart PLS software to analyze the collected data. The results indicated that moral intelligence had a positive and significant effect on the improvement of organizational agility in the Red Crescent Organization of Hamedan province. Additionally, moral intelligence had a positive and significant impact on the service quality provision in the Red Crescent Organization of Hamedan province. Service quality provision also had a positive and significant effect on the promotion of organizational agility in Red Crescent Organization of Hamedan province.