THE RELATIONSHIP OF PSYCHOLOGICAL CONTRACT BREACH BETWEEN ORGANIZATIONAL TRUST AND ORGANIZATIONAL CYNICISM: A RESEARCH IN HOTELS

Abstract

This study aims to determine the levels of psychological contract breach perception of hotel business employees along with their organizational trust and organizational cynicism and to detect the pattern of relations among those three concepts. For this purpose, a field research study was conducted on totally 761 employees working in five-star hotel businesses within Antalya province. Research data collected by the survey technique has been transferred to a computer and subjected to analysis via statistical software packages. Frequency analysis is utilized for descriptive statistics while multiple and hierarchical regression analyses along with Sobel test are performed to determine causality relationships. Perceptions of psychological contract breach, organizational trust and cynicism levels for employees are found to be moderate. According to the performed regression analysis results; perception of the psychological contract breach has a negative impact on the organizational trust, while positively affecting the organizational cynicism. It is also determined that the organizational trust has a negative and significant effect on the organizational cynicism. On the other hand, the organizational trust determined to act as a mediator variable for the impact of psychological contract breach on the organizational cynicism.