Abstract
<p>There are many demands placed on centralized security checkpoints of passenger and cabin luggage. Among the most important rank requirements for high passenger satisfaction, assurance of high security check effectiveness and operational efficiency. These three base requirements, however, do not support each other and in some ways they even conflict. Other aspects influencing operational security control are ever increasing volumes of handled passengers and the efforts to reduce flight ticket prices. Operational efficiency evaluation and targeted control are supported by the possibility to assure specific basic requirements. These include assuring required amount of security control staff, on the right place and at the right time. In sequence, a concept of security control efficiency evaluation is needed for operational, tactical and strategic planning.</p>
Highlights
Security control of passengers and cabin luggage at airports poses important part of departing passengers handling
This paper presents approach to balancing individual requirements and assuring long-term sustainability of development with operational efficiency
An appropriate partial solution and support for the possibility of influencing operational efficiency is to create a comprehensive concept of operational efficiency evaluation of security checkpoints at the airport
Summary
Security control of passengers and cabin luggage at airports poses important part of departing passengers handling. It influences efficiency and quality of the handling process, passengers’ satisfaction, loyalty and the price of offered services. Apart from assuring high level of passenger satisfaction, there are inherent requirements for achieving high level of security and operational efficiency. These requirements are conflict with each other. The efficiency of airport security is currently being addressed in the areas of deploying state-of-the-art technologies, enhancing passenger throughput, modeling and simulation for what-if scenarios, and generating passenger arrival intensity forecasts. An appropriate partial solution and support for the possibility of influencing operational efficiency is to create a comprehensive concept of operational efficiency evaluation of security checkpoints at the airport
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