The influence of three level quality control nursing management model on the quality of nursing service in the department of general surgery

Abstract

Objective To analyze effect of three level nursing quality control management model on the quality of the nursing service in the department of general surgery. Methods Analysis in the implementation of nursing quality control before and after nursing quality and the improvement of the examination results of nurses situation in general surgery department of our hospital were compared between the 2012-2013 without the implementation of three level quality control mode and 2013-2014 of establishment of the three level nursing quality control management mode, which was set the nursing quality monitoring nurses, quality monitoring group leader and quality monitoring nurses in three level nursing quality control system. Results After the implementation of quality control, the quality of basic nursing score[(94.02±2.01)points], ward management quality score[(94.13±3.04)points], first aid management quality score[(96.22±4.06)points]and disinfection and isolation, and the quality score[(95.13±3.04)points]and quality control of basic nursing quality score[(8.121±3.31)points], ward management quality score[(81.35±2.34)points], emergency management quality score[(91.42±4.36)points]and disinfection [(81.74 ±3.44)points]degrees and isolation quality scores were significantly higher than those of before three level quality control nursing management model(t=33.07, 33.32, 8.06, 29.17, all P<0.05). Nursing quality control of nursing personnel the technical operation of the average score[(96.35±1.03)points], theory test average score[(95.73±0.98)points], average and quality control of nursing personnel and technical operation [(89.42±2.49)points], theory test average score[(90.36±1.79)points] were obviously higher.The results had statistical significance (t=25.72, 26.32, all P<0.05). Conclusion Three level nursing quality control management model established in the general surgery department had remarkable effect on the quality of the nursing service, which is safe and reliable, and improving the quality of nursing. Key words: Three quality control; Nursing management mode; Department of general surgery; Nursing service quality