The impact of eGovernment program progress on the level of achievement of public e-services: a field study in the Jordanian public sector

Abstract

The concept of eGovernment may be explained as the utilisation of information and communication technology (ICT) to provide services to the public. Accordingly, this report seeks to establish the overall influence and impact of eGovernment progress in the fulfilment of public e-services across the public-sector in Jordan. The influence of such an initiative has been measured in line with six different criteria, namely efficiency, flexibility, privacy, reliability, responsibility and trust. Primary data were garnered through the completion of questionnaires across a sample of 298 randomly selected personnel operating within Jordan public-sector. Following the analysis, it was found that there is a key relationship between eGovernment program progress factors and the fulfilment of public e-services across the public-sector in Jordan. This study emphasises the necessity to complete further analyses across this domain, with further research's to be considered and utilised across institutions and organisations in Jordan, with the inclusion of the government.