Abstract
The purpose of this study is to find out and explain the effect of competence and motivation on organizational commitment and its implications for employee performance, which in this case is the performance of the PBC Audit Functional Officer at the Directorate General of Customs and Excise, Ministry of Finance of the Republic of Indonesia. The research method uses a quantitative approach, which became the population in this study were 318 PBC Audit Functional Officers of the Directorate General of Customs and Excise. The selection of sample is done by simple random sampling technique (Slovin 10% error tolerance), so that 77 respondents are determined. Data collection techniques that used are interviews and questionnaire instruments. The questionnaire survey instrument was randomly delivered to the PBC Audit Functional Officer at the Directorate General of Customs and Excise. The data is analyzed using structural equation modeling (SEM) with the Smart PLS 3.0 software program. This study revealed that competence, motivation and commitment organizational had a significant positive effect on employee performance, both partially and simultaneously. Besides that, organizational commitment variable does not mediate competence and motivation variables on employee performance.
Highlights
With the enactment of the globalization era and free trade, competition between countries in the field of economy and trade between countries has become tighter
Effect of Motivation on Employee Performance (H4) The results showed that motivation had a positive and significant effect on employee performance. these results are consistent with the results of research conducted by Randy and Aima (2019), Aprilynn Clarissa (2018), Ramona Octaviannand (2017), Ahmed bin Ali Said et al (2017)
(5) Organizational commitment as a mediator in this study has a significant effect on employee performance, with the most influential dimensions of affective commitment
Summary
With the enactment of the globalization era and free trade, competition between countries in the field of economy and trade between countries has become tighter. The government has a role in encouraging and improving the national economy to be able to compete in global markets In carrying out this role, the government must improve the ability and competence of human resources (HR) of Indonesia continuously to strive to be able to support and work professionally, so that it can win competition with other ASEAN countries. DJBC's other contribution is to safeguard state finances through receiving import duties, export duties and excise In carrying out this function, among others, it is carried out with audit activities in the field of customs which in this case is carried out by the Audit Customs and Excise Functional Officer
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