Performance Model of Functional Officer of the Audit Customs and Excise Examiner at the Directorate General of Customs and Excise

M. Ali Iqbal ,Muhammad Havidz Aima ,Khoirul Anwar

doi:10.7176/ejbm/12-36-11

Abstract

This study aims to test the competence and motivation mediated by organizational commitment that affects employee performance, namely the Functional Officer of The Audit Custom and Excise Examiner at The Directorate General of Customs and Excise (DGCE). The research method uses a quantitative approach, with data collection using primary data, secondary data from Personnel Managers and library research, Primary data is determined by 77 respondents, obtained from sample selection using simple random sampling technique (Slovin 10% error tolerance) from a population of 318 Functional Officers of the Audit Custom and Excise Examiner. Data collection techniques using interviews and questionnaire instruments. The questionnaire survey instrument was randomly assigned to Functional Officer of Custom and. Data were analyzed using structural equation modeling (SEM) with the Smart PLS3.0. software program to test the significance of competence and motivation in influencing employee performance and mediated by organizational commitment. The results showed that competence, motivation and organizational commitment had a significant positive effect on employee performance, either partially or simultaneously. Competence as the most important factor influences employee performance. In addition, competence is not mediated by organizational commitment but motivation is mediated by employee performance. The managerial implication is that the organization or leader must develop competence and motivation for employees to achieve their best performance with the highest priority on competency development. Keywords: Competence, motivation, organizational commitment, employee performance DOI: 10.7176/EJBM/12-36-11 Publication date: December 31 st 2020

Highlights

Respondents were obtained by taking samples from the entire population of the functional officers of the audit custom and excise examiner, which amounted to 318 people based on employment data in October 2018
Competence affects Employee Performance (H3) The results of the analysis indicate that competency affects employee performance positively and significantly
Organizational Commitment to Mediate Motivation on Employee Performance (H8) The results indicated that motivation influencing employee performance can be mediated by organizational commitment

Summary

Introduction

Research Background The era of openness in relations between countries, especially in the field of international trade, demands urgent attention in efforts to increase the ability to compete for the Government, especially in the role of economic growth for the prosperity of the Indonesian people. Based on the World Economic Forum report published on October 9, 2019, Indonesia is in ranked 50th, far below Thailand at 40th and Malaysia at 27th and has down 5 places from last year's position. In facing these two challenges, the Government has an important role in increasing the national economy to be able to continue to compete in the global market. One of the things that must be improved from the competence and ability to compete in the field of foreign trade is the human resources who manage the bureaucracy, especially in the economic sector

Methods

Results

Discussion

Conclusion