Abstract
The purpose of the work is to study performance indicators and prospects for the development of IP telephony systems. IP-telephony is a special field of telephone communication that integrates methods and means of digital signal processing, transmission of speech, data, video information and multimedia, management of computing resources based on high technologies. IP telephony systems are in demand and widely used, especially in the corporate sector. In this work, a meaningful study of the principles of functioning of modern IP telephony systems is carried out. It was shown that it is very important to continuously monitor the effectiveness of the functioning of these systems. A systematization of indicators that affect the integrated assessment of the effectiveness of IP telephony systems was carried out. At the same time, the quality of the user experience comes to the fore, which is currently of primary importance for a full assessment of the effectiveness of any modern telecommunications system, the main goal of which is to ensure user satisfaction. In addition, the article also analyzes the prospects for the development of IP telephony systems. In particular, market growth forecasts are demonstrated and directions for further improvements of IP telephony systems are outlined.
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