Abstract
The work examines the state of research and practice in the field of software quality management and gives an assessment of the extent to which existing approaches meet the requirements of new software-intensive systems. The main categories on which software quality management is based, approaches to software quality management are considered. It is shown that in all the studied models, none included the aspect of communication as one of the quality factors. In the field of software quality, a large number of metrics have been proposed for measurement. But these indicators face problems that also arise from the lack of structure in qualitative models. One problem is that, despite the definition of metrics, quality models do not provide a detailed description of the impact of specific indicators on software quality. Nowadays, there is a need for quality components for communications at all levels and especially in complex systems where this becomes a critical factor over the Internet.
Published Version
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