SELECTION AND USE OF PERSONNEL MANAGEMENT TECHNOLOGIES IN HOTEL ENTERPRISES

Abstract

The article is aimed at defining the criteria and algorithm for selecting the optimal technologies for the use of personnel management in the hotel enterprise. The main approaches to the definition of the term management technology and staff management technology are analysed. The composition of technologies of target management and process technologies is considered. The features and conditions of use of process management technologies are defined. The advantages and disadvantages of management technologies when used in hotel enterprises are analysed. Recommendations on the use of personnel management technologies in accordance with the working conditions of hotel business enterprises are provided. The main types of personnel management technologies are listed. Personnel technologies and staff technologies are considered. A system of criteria for choosing the technology of personnel management is proposed. The following are proposed as selection criteria: size of the hotel enterprise, staff qualification, level of automation of production and management processes, degree of management informatisation, readiness for innovations, cost of technology and its popularity, period of introduction and initial testing of technology and the degree of technological maturity of the enterprise in general. An algorithm for choosing technologies for management of personnel of hotel enterprise has been provided. The formation of a refined list of management technologies recommended for implementation is carried out after selecting the target technology and assessing the level of technological and managerial maturity of the hotel enterprise. The expediency of adapting the components of the technology of personnel management by functional subsystems is emphasised. The main subsystems are as follows: technology of planning the need for personnel; technology of search, selection and attraction of personnel; technology of placement and accounting of personnel; technology of professional and social development of employees; technology of personnel evaluation; technology of stimulation and motivation of personnel. Keywords: personnel management, management technology, target management, personnel technologies, HR technologies.