QFD applications for quality improvements online student learning

Abstract

Online student learning is in great demand by students both junior and senior high school, but there are still dissatisfaction and complaints about online student learning, such as software factors, teaching factors, customer services, and learning materials. This study aims to identify the quality of online student learning based on the dissatisfaction of junior and senior high school students and to give improvement priority to improve the quality of online student learning using the QFD (Quality Function Development) method. QFD, which is arranged with 2 phases and each phase is arranged based on VOC (Voice of Customer) of junior and senior high school students. Phase 1 has two dimensions. The First dimension is the process dimension, and the second dimension is the factor dimension. Process dimension phase 1 was designed using VOC and online student learning process to get the rank of dissatisfaction of junior and senior high school students in the online student learning process. Factor dimension phase 1 was designed using VOC and online student learning critical factor to get the rank of junior and senior high school student dissatisfaction from online student learning factor while in phase 2 QFD was designed using online student learning critical factor and improvement programs to get priority ranking and effectiveness of these improvement activities. So that the two phases of QFD that have been designed can identify problems in the processes that occur in the online student learning and the factors that influence them and make effective improvements for junior and senior high school education.