Pengaruh Kualitas Sumber Daya Manusia dan Budaya Organisasi Terhadap Responsivitas Penyelenggaraan Mall Layanan Publik di Kota Bengkulu

Abstract

This study aims to analyze how much influence the variable quality of human resources which consists of indicators of apparatus professionalism, responsibility, creativity and organizational culture variables which consist of indicators of attitude, dominant values, climate, organization on the variables of responsiveness of Mall Operations. Public Service in Bengkulu City. This research was carried out using an explanatory survey method for the apparatus and the community in the implementation of the Public Service Mall in Bengkulu City. Data was collected by means of technical observations, questionnaires and documentation of the respondents. The results of data collection were then analyzed using cross tabulation, product moment correlation, and regression analysis. From the results of the study, it shows that there is a strong significance of the human resource variable and organizational culture variable on the responsiveness of the implementation of the Public Service Mall in Bengkulu City. The two variables indicate that both have the same level of close relationship to the service responsiveness variable. Therefore, so that the responsiveness or responsiveness of the government can run effectively, it is necessary to improve the quality of human resources and make organizational culture effective, so that bureaucratic service responsiveness can be achieved that can satisfy the wishes of the community.