Influence of Organizational Culture, Work Stress, and Quality of Human Resources on Motivation and Its Impact on Employee Performance in Insurance Companies in Indonesia

Abstract

This study aimed to determine the effect of organizational culture, work stress, and the quality of human resources on motivation and their impact on the performance of insurance company employees in Indonesia. This research uses quantitative research. The type of data in this study consists of quantitative data and qualitative data. Sources of data in this study are divided into primary data and secondary data. The collection technique used in-depth interviews, questionnaires, and observation methods. The sample in this study amounted to 250 employees who had worked at Reliance Indonesia Insurance for at least one year in January 2019 and were spread across the Health Division work unit, which were collected using the non-probability sampling method. The data testing method in this study uses the Validity Test, Reliability Test, Measurement Test, and Hypothesis Testing (Regression Weight and Sobel Test). Based on the results of the study, the conclusions of this study are as follows: 1) Variables of Organizational Culture, Work Stress, Quality of Human Resources have a positive effect on Worker Motivation; 2) Organizational Culture and Motivation Variables Have a positive and significant impact on the performance of the Company's employees; 3) HR quality does not affect the performance of the Company's employees; and 4) Variables of Organizational Culture, Motivation, and Quality of Human Resources have a positive and significant effect on employee performance through motivational variables.