Abstract
This research was conducted at the Metro Health Center on November 28, 2019. This type of research uses a quantitative approach and data collection techniques using observations and questionnaires. The population in this study amounted to 90 people and analyzed using multiple linear regression with SPSS version 21. Based on the analysis it can be concluded that there is an effect of the performance of medical personnel on the public service reputation system at the Puskesmas Metro. This is because the performance of medical personnel has been good so that it can improve the public service reputation system. In addition, there is an influence of health services on the reputation system for public services in Metro Puskesmas. This is because health services have carried out well so as to improve the reputation system of public services. Then, there is an effect of the performance of medical personnel and health services simultaneously on the reputation system for public services in the Metro Puskesmas. This is because there is a maximum combination of performance of medical personnel and health services so as to be able to improve the reputation system of public services.Keywords:Medical Personnel Performance, Health Services, Public Service Reputation Systems
Highlights
This research was conducted at the Metro Health Center on November 28, 2019
The population in this study amounted to 90 people and analyzed using multiple linear regression with SPSS version 21
Based on the analysis it can be concluded that there is an effect of the performance of medical personnel on the public service reputation system at the Puskesmas Metro
Summary
Kemajuan teknologi informasi yang kian memuncak memberikan alihalih dampak positif dan dampak negatif kepada berbagai pihak terutama dalam bidang pelayanan. Jika kemajuan tersebut digunakan untuk hal yang positif tentunya akan memberikan nilai manfaat yang besar. Dari beberapa permasalahan yang terdapat pada penelitian sebelumnya menemukan bahwa fasilitas pengaduan kesehatan belum optimal, dikarenakan masih menggunakan sistem kotak saran sehingga keluh kesah yang dirasakan masyarakat tidak dapat tersampaikan untuk membangun kinerja tenaga medis dan pelayanan kesehatan yang terdapat pada puskesmas (Irmawati, Lukman, & Nurhannis, 2017: 190). Berdasarkan observasi yang dilakukan peneliti selama 3 hari pada tanggal 17-19 September 2019 menunjukkan ada beberapa keluhan masyarakat terkait dengan pelayanan pengantrian dan pendataan masyarakat yang dilakukan secara tidak cepat sehingga waktu mengantri kian lama dan masyarakat menilai kinerja petugas puskesmas tidak profesional. Tahun 2015 tentang penilaian fasilitas kesehatan tingkat pertama berprestasi dalam ruang lingkup penilaian puskesmas yaitu sebagai berikut
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