Operational Management: a case analysis of a multiple services cooperative in Peru

Abstract

This research article proposes an improvement in the operational management of the Adisa Cooperative, which is oriented to the provision of multiple services aimed at the entire market. The objective was to evaluate the operational management and thus provide improvement solutions related to the commercialization of Cooperativa Adisa. The methodology used was qualitative, since bibliographic information and related texts were collected. Also, an interview was conducted with five collaborators who work in the administrative area, that is to say, the people who are directly involved in the growth and development of the organization were taken as the object of study. It is concluded that the implementation of strategies and ways of improvement in the operational management of the company will be reflected in the profits, by way of improvement it is proposed to opt for an operation plan that influences both the internal and external part of the cooperative, that is, to achieve a scenario where the material resources and the human capital are kept in constant relation with the purpose of reaching the objectives and vision of the cooperative.