Abstract
Today, business in our world is experiencing systemic failures that affect the performance of the company. Mostly, through the use of financial measurements, corporate success is viewed at their level of effectiveness. This study explored the mediating effect of the management control system and operational risk management on the impact of human capital on organizational performance. This was a quantitative research with a correlational research design. The study employed self-constructed research instruments with Cronbach Alpha of human capital 0.893, Organizational performance 0.855, and operational risk management 0.833 and management control system 0.894. The respondents were made up of 439 (10%) of the Institute of Chartered Accountant Ghana members who were conveniently sampled and answered an online distributed questionnaire. The results of the study revealed that management control system and operational risk management partially mediate the relationship between human capital and organizational performance. The research recommends that the intervention role of the management control system and operational risk management has shown to impact positively on organizational performance and human capital. Therefore, the implementation of a management control system and operational risk management must be paramount to the achievement of organizational performance from the viewpoint of chartered accountants in Ghana. Keywords : Human Capital, Operational Risk Management, Management Control System, Organizational Performance. DOI: 10.7176/RJFA/11-10-08 Publication date: May 31 st 2020
Highlights
Today, business in our world is experiencing systemic failures that affect the performance of the company
The study looked at the mediating effect of management control www.iiste.org system and operational risk management on the relationship between human capital and organizational performance
The path regression model of the relationship showed that both mediators of management control system and operational risk management have a significant mediating effect on the relationship human capital and organizational performance as shown in Table
Summary
Business in our world is experiencing systemic failures that affect the performance of the company. Through the use of financial measurements, corporate success is viewed at their level of effectiveness. Such organizational performance deficiencies are the product of fraud, theft, negligence, environmental hazards, and human error risk factors. Such activities include business risk, human capital, and oversight of management. Risk caused by uncertainty can affect business performance either positively or negatively (Project Management Institute (PMI), 2008). According to the research of Weeserik and Spruit (2018), risk management affects all sectors and it is true that most large firms have failed in the past
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