Abstract
The study was conducted with 02 objectives to describe and analyze some factors affecting the motivation of office and support staffs working at Dong Thap General Hospital in 2017. The research design is cross-sectional, combining quantitative and qualitative methods. Research results show that, the motivation average score of office and support staffs with the general motivation; burnout; job satisfaction; intrinsic job satisfaction; organizational commitment; conscientiousness; timeliness and attendance oscillate from 2.91 to 3.5. The motivation average score of office and support staffs with burnout is lowest and the motivation average score of office and support staffs with conscientiousness is highest. Some factors affecting the motivation of office and support staffs are income policies; training opportunities; satisfaction of colleagues and managers; working environment; equipment and facilities. The research results provide evidence to help the Board of Directors to develop solutions to improve the motivation of office and support staffs in the future. Keywords: job motivation, office and support staffs, hospital.
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