Abstract
The functioning of the quality management system helps to create a variety of sources of effects that determine the effectiveness of the system. There are four groups of effects: social, environmental, scientific, technical and economic. Each of the effects can be both potential and real. The paper identified different groups of effects the functioning of quality management system, with particular emphasis on the content of the economic effects and problems that arise in their estimation. Systematized used in world practice methodological approaches to evaluating the effectiveness of the quality management system of business entities. The review identified methodologies used methods and tools of evaluation of the effectiveness of the QMS. In the model, a comprehensive assessment of the effectiveness of the integrated management system uses four Cree-deuterium evaluation: degree of conformity of integrable elements of the requirements management system standards; the degree of integration of management systems; the degree of effectiveness of risk management and the economic effect of the introduction of an integrated management system. Significant economic benefits can be achieved due to the orientation of the enterprise quality management system to improve the quality of internal organization, which implies ensuring that the activities of the enterprise standards and procedures established by the JMC. The advantage of this approach is to bring together in a single system of parameters in both qualitative and quantitative evaluation of the effectiveness of the management system, which significantly increases the objectivity of the evaluation. The analyzed approaches to determining the effectiveness of the QMS reflect the diversity of models used in practice, methods, techniques and evaluation tools. In the absence of a recognized regulated methodology for assessing the effectiveness of the QMS business entities, you forced to build their own evaluation mechanism.
Highlights
The functioning of the quality management system helps to create a variety of sources of effects that determine the effectiveness
with particular emphasis on the content of the economic effects and problems that arise in their estimation
Systematized used in world practice methodological approaches to evaluating the effectiveness
Summary
В настоящее время специалисты выделяют шесть основных подходов (методологий), используемых для оценки эффективности СМК предприятий машиностроения [8]. 1. Выявление и оценка критериев соответствия уровня системы менеджмента установленным требованиям. Эта методология может быть реализована следующими методами:. ─ внешний и внутренний аудит на соответствие требованиям международных стандартов;. ─ оценка или самооценка деятельности; ─ международные системы рейтингов качества
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