MANAGEMENT OF STUDENT SUPPORT SYSTEM IN THE SITUATION OF CORONAVIRUS DISEASE 2019 (COVID-19) OUTBREAK, SAMUT PRAKAN PRIMARY EDUCATIONAL SERVICE AREA OFFICE 1

Abstract

The outbreak of COVID-19 in the academic year 2020-2021 has resulted problems in learning and living of students under the Samut Prakan Primary Educational Service Area Office 1, Thailand, who need to assistance urgently. The objectives of this research were to1) analyze students' problems during the COVID-19 situation 2) develop a management system to assist students and 3) study the results of management of student support system in the COVID-19 pandemic. The research was conducted in 3 phases: Phase 1 analyzed students' problems by stakeholders focus group discussion comprising of 30 school directors, teachers, and supervisors. Phase 2 developed the management of student support systems through stakeholder meeting to define activities and practice guide line. Phase 3 studied the results of the administration of the student support system using the CIPP Model evaluation. Quantitative data were analyzed with descriptive statistics and qualitative data were analyzed by content analysis. The results showed that the students' problems consisted of 1) the readiness of communication devices; 2) the internet connection 3) parents’ capacity and 4) home environment for learning and living. The development of the management of student support system in the COVID-19 pandemic was carried out in the form of a project. It consisted of four activities: 1) Development 2) Helping 3) Promotion and 4) Addition. Finally, the results of the administration of the student support system using the CIPP Model evaluation found that Context, Input, Process and Product reached the highest level of average.