Abstract
Summary To gain some insight into meeting the information needs of a tertiary institution, some understanding of the tertiary environment and the decision‐making processes is necessary. In a time of rapid social change, society is questioning the value of tertiary education and each institution needs to define goals in terms of what it is trying to accomplish and whom it is trying to serve. The decision structure is a changing combination of bureaucratic and communal relationships between various individuals and groups. There is now a trend towards a more free flow of information within the institution and to the external environment. Management information systems and other tools of management science are designed to provide information to enable more rational decisions to be made. Much information can be extracted from the operations systems such as staff, students and fiscal. Computers can now be effectively used to store, retrieve and transform large amounts of data as well as to implement some progra...
Published Version
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