Abstract
Introduction: Higher Education Institutions (HEI) are allegedly preparing students for a globalized working area where people will need to be ready to communicate effectively in one or more foreign languages in international working environments, which puts a lot of pressure on how foreign languages (FL) are learned in Higher Education (HE). Methods: This article explores how a FL or learning through a FL could be approached in HEI, focusing mainly on what employers claim in terms of skills of recent graduates or on-the-job workers. Case studies are used, combining interviews to employers and questionnaires to HE students to find out their perceptions on FL learning requirements for greater employability. Conclusions: A series of recommendations are made for HEI on how to promote students’ employability skills; on the best practices for the development of intercultural communicative competence and FL skills to communicate effectively in international or digitally-mediated working environments; as well as on how to prepare the teaching staff for emerging trends that involve using a FL as medium of instruction or CLIL, a content and language integrated approach. These testify to the importance of learning a FL or through a FL, as well as the need to combine transversal skills development in connection to FL learning.
Highlights
Higher Education Institutions (HEI) are allegedly preparing students for a globalized working area where people will need to be ready to communicate effectively in one or more foreign languages in international working environments, which puts a lot of pressure on how foreign languages (FL) are learned in Higher Education (HE)
They added that customer service with other cultural identities occurs both face-to-face and online, and it is customary that the first contact with the client is made through e-mail or through social networks
Regarding the answers to the second interview question, all competences that the managers consider essential for new graduates to be successfully incorporated into their Tourism and Hospitality units were ranked according to frequency and classified into thematic areas, resulting in the following four groups
Summary
Higher Education Institutions (HEI) are allegedly preparing students for a globalized working area where people will need to be ready to communicate effectively in one or more foreign languages in international working environments, which puts a lot of pressure on how foreign languages (FL) are learned in Higher Education (HE). Conclusions: A series of recommendations are made for HEI on how to promote students’ employability skills; on the best practices for the development of intercultural communicative competence and FL skills to communicate effectively in international or digitally-mediated working environments; as well as on how to prepare the teaching staff for emerging trends that involve using a FL as medium of instruction or CLIL, a content and language integrated approach. These testify to the importance of learning a FL or through a FL, as well as the need to combine transversal skills development in connection to FL learning. Our objective is to suggest recommendations for the reconfiguration of the role of FLs in HEIs in order to respond to the challenges of employability and competitiveness in a globalised world
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