Abstract
Introduction: To evaluate the overall impact of Artificial Intelligence (AI) and Robotics on employment and work organization is complicated by the fact that these technologies are expected to revolutionize many application fields, which are very different from each other. In this paper, we consider two specific applications emerging from recent research projects: one applies AI and Robotics technologies to the healthcare sector, and one to Search and Rescue in wilderness areas. We generalize from these case studies to speculate on how this kind of innovative applications, that are likely to become increasingly common and widespread, might impact employment and work organization in general. Objectives: To understand how innovative applications might impact employment and work organization in general and specifically on healthcare and social services. Methods: Two recent research developments based on the use of Artificial Intelligence (AI) in the fields of healthcare and rescuing, respectively, are discussed. Therefore, our research work and main results have been achieved within a Swiss National Science Foundation project and a simplified view of the innovative classification component of the architecture is presented. Results: AI and Robotics technologies have specific application on healthcare and social services and demand new professional skills to manage those new methods. Conclusions: We conclude that, depending on the application field, a reduction in the workforce required to carry out tasks that will be taken over by automation might be counterbalanced by either a drastic increase in demand (healthcare services), or a shift in the required competences/skills (search and rescue); in both cases, we can expect a positive societal impact, also motivated by an increased standard of service.
Highlights
INTRODUCTIONIn this article we elaborate on the impact that recent advances in Artificial Intelligence (AI) and Robotics might have on employment and work organization in general
To evaluate the overall impact of Artificial Intelligence (AI) and Robotics on employment and work organization is complicated by the fact that these technologies are expected to revolutionize many application fields, which are very different from each other
In this article we elaborate on the impact that recent advances in Artificial Intelligence (AI) and Robotics might have on employment and work organization in general
Summary
In this article we elaborate on the impact that recent advances in Artificial Intelligence (AI) and Robotics might have on employment and work organization in general. The study is motivated by some concerns people have about automation taking over their jobs, and aims at showing that technological progress should not be perceived – at least in the cases treated here – as a threat for human employment. Two recent research developments based on the use of Artificial Intelligence (AI) in the fields of healthcare and rescuing, respectively, are discussed. After an overview of the research progresses and their application, some views about the impact of the new systems on work organization are drawn.
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